Horrblie service!!!! Said they would pay my phones off but ened up screwing up the transaction…read more Shut my daugthers phone off and couldn't get it turned back on thanks to the other T-moblie store for saving the day. The "boss" was wearing a very inappropriate jacket. It said "ATF is gay". These employees could learn a lot from the corporate store.

T-Mobile waited to send me a bill for my Internet router until the graylive period was up even…read morethough they were supposed to send me a return label instead then when I returned it, they said oh you are past the grace. They took my Internet router and did not issue me a refund. They are a terrible company to work with. I would not recommend that anyone does business with them.

Long story short, we had almost instant "switcher's" regret when we were dazzled by another…read morecompany's internet and phone plan. We went to this Verizon location to switch back. Although it took a while for the "win-back" to go through, Dan and Danny were able to help us get everything back to normal before we left the store. We ended up walking out with a better deal than the company that tried to dazzle us. We are 100% satisfied with our new plan and the customer service we got at this location.

Verizon Corporate Store Great Falls, MT (2319 10th Ave S)…read more We placed an online pickup order through Verizon on November 4 and received confirmation shortly after that the order was ready for pickup. On November 7, exactly 72 hours later, we drove two hours to the Great Falls corporate store to pick it up. We arrived shortly after 10 AM and were greeted by the manager, who said the order was being prepared and would be ready shortly. After a few minutes, he returned to say there was an issue preventing completion and that he needed to contact operations for help. Moments later, I received an email stating our order had been canceled at 9:34 AM, something neither of us initiated. After waiting nearly an hour, I asked for clarification on what happened and about the $95 charge that was now on hold. I explained that we did not have an additional $95 to process another order, as canceled merchant transactions often take 3-5 days to refund. The manager acknowledged this but said there was nothing he could do because "the 72-hour pickup window expired." Before leaving, I checked my email again and saw that Verizon had just sent a new message saying our order was still ready for pickup and that today (11/7) was the final day to collect it, exactly as we had planned. I went back into the store to show him this, hoping for some understanding or at least an apology. Instead, he showed me on his iPad that the order had been "canceled at 12:53 AM by the customer" and repeated that we canceled it, which was simply not true. So quick to cancel the order but not very quick to find a solution. Only my 84-year-old grandfather and I are authorized on the account, and he does not have the means or access to cancel an order online. We drove two hours to complete a pickup that Verizon confirmed was ready, only to be told it was canceled by us, without any explanation or solution. When I expressed concern that if the system truly shows a customer-side cancellation, that could suggest a possible fraud or technical issue, the manager simply replied, "I don't know, I can get you to that department," only for it to be a continued wait as it was nothing he could do at that moment to connect me with someone to find an answer . The lack of compassion and accountability was extremely disappointing. We have been loyal Verizon customers for years, carrying multiple devices and paying an average of $700 per month, yet the experience today made us feel unappreciated and dismissed. A little empathy and ownership would have gone a long way, even a simple acknowledgment that the situation was unfortunate and an offer to assist with reprocessing the order. As a long-time paying customer, I sincerely hope Verizon corporate will review this location's customer service standards. Every customer, especially the elderly clientele that filled the store today, deserves to feel respected, supported, and valued, not brushed aside. This experience has left us questioning our relationship with Verizon, and we will be reevaluating our service options moving forward.

Joe knows his stuff, was able to diagnosis and repair my XS Max within 60 mins. Frozen screen was…read moreit and the previous fix I had done was not done correctly. Joe exceeded my expectations. Thank you!!!

Joe was friendly, professional and fast(!). I went in with…read morea smashed phone screen and Joe had me out of there in under half an hour and at a very reasonable price. I hope I don't need his services again, but if I do, I'm bee-lining to him. I'm also very happy to support a locally owned business, especially if it's a one person operation (as his seemed to be).

Paid $100 to have an apple battery only to have my phone display this message after the battery was…read morereplaced.

The new location is great! Staff is always friendly and helpful. I had a rechargeable battery pack…read morerebuilt (at the old store) and it was ready on time when promised. They offer military and business discounts as well.

After getting kicked out of the Verizon store farther down 10 Ave S I came here. Store clerk,…read moreKevin, was great. Not forced to wear a mask. Got my screen protector replaced, a new case and opened the new account I had planned to at the nasty rude Verizon store. Recommend for people who have the Verizon to come here. No sitting outside in your car and no nasty clerks on a power trip. Staff was very courteous and helpful.

I give place 5 stars only because it is my highest option. They helped get my son and I through a…read moreproblem that even apple tech support gave up on. I was frustrated and irritated and they took the time to calm me down and then jumped on the problem as if it were their own. I would like to publicly express my sincere appreciation for all the diligence and determination they exhibited and to give them the promise that I will never go to anyone else!

Would give ZERO stars if I could. Went in this afternoon looking to simply upgrade my iPhone…read more Upon walking in there was no greeting, instead I stood there and after a bit the employee eventually got off his phone and helped me with a "couldn't care less attitude". Ok whatever, no huge deal. I get you hate your job. The employee MARK went back and grabbed a couple options. Of course before hand I asked if my bill could be lowered in any way, he very quickly said no. I asked if he knew how Verizon stacks up and he said they kill AT&T with better deals. I say ok hold off, I'm gonna go to Verizon first and see what my options are. Few minutes later my phone stops working. Odd I go back to this AT&T and walk in, ask him if there's any reason my phone stopped working. He said he moved everything over already WITHOUT telling me a thing! Oh... And charged my account $1099 for the phone with absolutely no authorization. I asked him if he was gonna give me a heads up or anything and he got very defensive clearly focused on getting his commission. After another ten minutes he reluctantly reactivates my phone and refunds the $1099. I asked his name, mark. Mark what? "You don't need to know that" he replies like customer service is exempt. GARBAGE customer service, garbage attitude, garbage employee. Will definitely be going to Verizon now. Mark K. Should be fired for all the reasons, let alone charging me $1100 with ZERO authorization.

When we initially had the internet set up the man that came to the house was rude. He didnt want to…read morehave to run the line, then argued with us about where we wanted the wifi placed. He was angry It would be more work on his part and demanded it be placed in a bedroom, which greatly affected the ability to get wifi in the rest of the house. When I finally canceled years later and went with a different company, they did not refund what they had been over paid. I paid the bill a couple days before canceling. I told them to cancel now, she basically said well you wont get any money back so we will just make it almost 30 days later. No, you should have canceled the day I told you, and refunded the over payment (approx 100 dollars). That is theft. I would go back to old school dial up or pedal a bike for electricity and internet before I EVER used this company again.

I am so upset as I write this. I have had problems with Spectrum sending me a bill to pay for my…read moreservice for a couple of years now. I don't know if they don't have enough people in billing to receive and debit my account or if the USPS is just extremely slow getting mail from Great Falls, MT to their payment center in Pelatine, IL BUT I don't enjoy looking at my email and seeing a note from them that says I have until the 20th to pay. Today is the 19th and I mailed the payment on the 11th. Either they have to send the bill earlier or they need to change their due date. I am NOT going to give them my credit or debit card information. Their service is sketchy and not nearly as fast as what I'm paying for. I can't wait for that new company to come in. Hopefully they'll be better.