Long story short, we had almost instant "switcher's" regret when we were dazzled by another…read morecompany's internet and phone plan. We went to this Verizon location to switch back. Although it took a while for the "win-back" to go through, Dan and Danny were able to help us get everything back to normal before we left the store. We ended up walking out with a better deal than the company that tried to dazzle us. We are 100% satisfied with our new plan and the customer service we got at this location.

Verizon Corporate Store Great Falls, MT (2319 10th Ave S)…read more We placed an online pickup order through Verizon on November 4 and received confirmation shortly after that the order was ready for pickup. On November 7, exactly 72 hours later, we drove two hours to the Great Falls corporate store to pick it up. We arrived shortly after 10 AM and were greeted by the manager, who said the order was being prepared and would be ready shortly. After a few minutes, he returned to say there was an issue preventing completion and that he needed to contact operations for help. Moments later, I received an email stating our order had been canceled at 9:34 AM, something neither of us initiated. After waiting nearly an hour, I asked for clarification on what happened and about the $95 charge that was now on hold. I explained that we did not have an additional $95 to process another order, as canceled merchant transactions often take 3-5 days to refund. The manager acknowledged this but said there was nothing he could do because "the 72-hour pickup window expired." Before leaving, I checked my email again and saw that Verizon had just sent a new message saying our order was still ready for pickup and that today (11/7) was the final day to collect it, exactly as we had planned. I went back into the store to show him this, hoping for some understanding or at least an apology. Instead, he showed me on his iPad that the order had been "canceled at 12:53 AM by the customer" and repeated that we canceled it, which was simply not true. So quick to cancel the order but not very quick to find a solution. Only my 84-year-old grandfather and I are authorized on the account, and he does not have the means or access to cancel an order online. We drove two hours to complete a pickup that Verizon confirmed was ready, only to be told it was canceled by us, without any explanation or solution. When I expressed concern that if the system truly shows a customer-side cancellation, that could suggest a possible fraud or technical issue, the manager simply replied, "I don't know, I can get you to that department," only for it to be a continued wait as it was nothing he could do at that moment to connect me with someone to find an answer . The lack of compassion and accountability was extremely disappointing. We have been loyal Verizon customers for years, carrying multiple devices and paying an average of $700 per month, yet the experience today made us feel unappreciated and dismissed. A little empathy and ownership would have gone a long way, even a simple acknowledgment that the situation was unfortunate and an offer to assist with reprocessing the order. As a long-time paying customer, I sincerely hope Verizon corporate will review this location's customer service standards. Every customer, especially the elderly clientele that filled the store today, deserves to feel respected, supported, and valued, not brushed aside. This experience has left us questioning our relationship with Verizon, and we will be reevaluating our service options moving forward.

I want to give a shoutout to Lauren and Jade for all of their wonderful help at T-Mobile about a…read moremonth ago. Jade was the first one we talked to who very upfront and transparent with the cost of changing phones and how to take care of that. My mom and I went into the store, to get her a new phone (finally converted her over to iPhone) and Lauren was very knowledgable about 5G service, transferring from a Samsung to iPhone, etc. She made the process quick and easy. The day we finally switched my mom over, Lauren took care of us all day as we had to leave and come back to the store because we needed to run errands. She never seemed to get annoyed with us and we made a genuine connection with her. Thank you ladies for all the help! If you need any help, PLEASE talk to Lauren and she will get you situated.

Horrblie service!!!! Said they would pay my phones off but ened up screwing up the transaction…read more Shut my daugthers phone off and couldn't get it turned back on thanks to the other T-moblie store for saving the day. The "boss" was wearing a very inappropriate jacket. It said "ATF is gay". These employees could learn a lot from the corporate store.

Joe knows his stuff, was able to diagnosis and repair my XS Max within 60 mins. Frozen screen was…read moreit and the previous fix I had done was not done correctly. Joe exceeded my expectations. Thank you!!!

Joe was friendly, professional and fast(!). I went in with…read morea smashed phone screen and Joe had me out of there in under half an hour and at a very reasonable price. I hope I don't need his services again, but if I do, I'm bee-lining to him. I'm also very happy to support a locally owned business, especially if it's a one person operation (as his seemed to be).

All I can say is that this world needs more places like Information Systems of Montana. I am…read morevisiting from Utah and forgot my Apple laptop cord. I went in to see if they could help and they went above and beyond to help me out. Thank you so much, you guys rock

From the owner: We service all makes of computers and many printers…read more We are authorized sales and service for Apple and Lenovo computers. Our staff over 70 years of experience.

I give place 5 stars only because it is my highest option. They helped get my son and I through a…read moreproblem that even apple tech support gave up on. I was frustrated and irritated and they took the time to calm me down and then jumped on the problem as if it were their own. I would like to publicly express my sincere appreciation for all the diligence and determination they exhibited and to give them the promise that I will never go to anyone else!

Would give ZERO stars if I could. Went in this afternoon looking to simply upgrade my iPhone…read more Upon walking in there was no greeting, instead I stood there and after a bit the employee eventually got off his phone and helped me with a "couldn't care less attitude". Ok whatever, no huge deal. I get you hate your job. The employee MARK went back and grabbed a couple options. Of course before hand I asked if my bill could be lowered in any way, he very quickly said no. I asked if he knew how Verizon stacks up and he said they kill AT&T with better deals. I say ok hold off, I'm gonna go to Verizon first and see what my options are. Few minutes later my phone stops working. Odd I go back to this AT&T and walk in, ask him if there's any reason my phone stopped working. He said he moved everything over already WITHOUT telling me a thing! Oh... And charged my account $1099 for the phone with absolutely no authorization. I asked him if he was gonna give me a heads up or anything and he got very defensive clearly focused on getting his commission. After another ten minutes he reluctantly reactivates my phone and refunds the $1099. I asked his name, mark. Mark what? "You don't need to know that" he replies like customer service is exempt. GARBAGE customer service, garbage attitude, garbage employee. Will definitely be going to Verizon now. Mark K. Should be fired for all the reasons, let alone charging me $1100 with ZERO authorization.

Paid $100 to have an apple battery only to have my phone display this message after the battery was…read morereplaced.

The new location is great! Staff is always friendly and helpful. I had a rechargeable battery pack…read morerebuilt (at the old store) and it was ready on time when promised. They offer military and business discounts as well.

Sam was super helpful. Even with my kid being very distracting, he kept it light & professional…read more Helped me with my plan when I didn't even know about the new offers & ended up saving me money. Will go to Sam & Cell plus for their expertise & great vibe from now on. Seemed like everyone there liked their kind & each other. Refreshing.

Sam W. helped me replace my broken phone, plus save money on my monthly bill, in addition to…read morehelping me receive a free iPad. Sam was also able to help with issues pairing the new phone to my existing watch. Great experience!!

The guy there can't do simple math, but when it comes to technology he knows his stuff; nose guy;…read morehas no filter!

What a horrible store. Don't honor warranties. Don't do what they say they will do. Go anywhere…read moreelse. They will not get my business and I will warn everyone I know about them.