I have been here multiple times in the past few years and usually get assistance from Malik, who is…read moresuper helpful and informative. He takes his time to answer all questions and assist in any way he can. If you're getting a new phone and screen protector, they will apply it perfectly for you, and take the time to transfer your apps, etc. from the old phone. The only downside to this AT&T location is their shortened evening hours (7pm closing time, waaat?), but my husband and I still prefer coming to this store because of the excellent customer service.

On April 6, 2025 I entered the ATT Store, located at 116 Sanford farms shopping Center, Amsterdam,…read moreNY 12010; and spoke to the then store rep, Jadan. After some consideration,and a sales negotiation on his part I chose to surrender my Iphone 15 and purchase a Iphone 16 and new phone plane through an ATT family plan. At that time I then handed jadan my Iphone 15, he in turn handed me a new Iphone 16; and I was promptly informed that my 15 would be placed in the store safe, locked up safely until it was time for it to be shipped to the ATT warehouse in texas. (i have the IMEI#, if anyone at corporate wants it) Due to Invoice discrepancies that went on for 3 months, I decided to go back to the store for clarification. At that time I was informed by the Amsterdam store manager that Jadan had been transferred to the Johnstown location due to SEVERAL other customer complaints. I then went to Johnstown and spoke to Jadan who checked the computer and informed me that I was not credited for an Iphone 15, but instead for an Iphone 6; and as a result was only credited $350 on my bill instead of the $800 I was owed. The next day I returned to the Johnstown store and spoke to the branch manager who informed me that he would escalate this issue to the district manager who was the only one capable of tracking down my Iphone 15 and finding out where it had gone. This past Saturday, the 13th of September 2025, I returned to the Johnstown location to talk to the store manager, as I had not received either a phone call(they have my number), nor an email( they have my email) and was promptly informed that the District Manager for the local ATT stores was unwilling to spend any time tracking down my Iphone 15, and the only course of action that he could recommend was to contact customer service.

Is there a ZERO star option?! I know this review is for Scotia, I was serviced in Clifton Park, but…read morethis is the same District, so I am making sure my situation is known. We switched from Verizon to ATT on August 23, 2025 and we were told our monthly bill would be $152.83 plus taxes and fees. We received the following bills and paid the following: August 23, 2025: $105.00 + $78.82 + $396.60 (I understand that some of these were the taxes for the phones) September/October 2025: $597.27 November 2025: $375.90 December 2025/January 2026: $604.50 February 2026: $390.81 March 2026: $306.54 Every month, I contact the Store Manager in the Clifton Park, NY store because our bills are way over what they should be. She tells me the credits will hit our account and everything will even out. I stopped believing her in November. We set up auto-pay on Aug 23 (I gave the store associate a blank check w my account number in the store!) and it never took effect, we are being charged for insurance and who knows what else; the ATT statements are impossible to understand. I know we were told our monthly bill would be $152.83 plus taxes and fees for service and the payments for 5 phones, and that was the furthest from the truth. Well, here we are over 7 months later, many texts to the Store Manager, a few store visits and nothing has been fixed. When I don't pay the monthly bill in hopes of it being "fixed", ATT calls me every morning around 8:15am ET until I pay it. I have answered a few times, but there is no human on the other end to hear my story, so I give up. The wait time to speak to someone in a foreign country is a joke and I refuse to do it. They threaten to turn off our service when they call. This is something that CANNOT happen as we have a daughter away at college out of state with epilepsy. Every time, I am reassured me that it will all be fixed, so I continue to pay the astronomical bill because who has time to deal with this?? She escalated this to the District Manager in our area back in November when I went into the store to talk to her. I asked that he call me to assure me that he is working on rectifying this situation, of course he never called. I went back into the store in December and was told by the manager that the DM is STILL working on getting access to put in a request to fix our bill which will take some time. How long does it take for a DM to get access?? I don't believe it for a second, this is ATT - I hope you have been IT support that this! Well, our phones were shut off last month, I unwillingly paid the bill in the store to turn them back on and here I am. My hands are tied, we are contracted for three years and I have overpaid by ~$1500 for 7 months of phone service. I feel ATT is stealing from us and there is noone that can help me. What is a customer to do? The Store Manager is lovely and talks me down when I go into the store, but she cannot help me and she is very frustrated herself. The DM seems useless and doesn't care, otherwise he would have called me by now to rectify this situation. I have even emailed the "President's office" FOUR times and have not received a reply. I work full time, I have three children and I serve on several non-profit boards; I do not have time for this, but I also do not want to pay any more. We are contracted for 3 years. I fear if we leave now, I will not get my money back. We are truly stuck and to say I am upset is an understatement. I am currently mailing in a letter of dispute to ATT (why is there no online option?!) And, I will be posting this review anywhere I can, "as the squeaky wheel gets the grease". I do not recommend ATT phone service, and I see many other reviewers here agree.

After getting done with work and going to do something on my phone when all of a sudden it dies(…read morenot battery just dies), I walk in, and Yahya gave me all my options to best fit my budget, helping me pick out my new phone. Thank you, Yahya, for helping an "older sister"

You have a gem in Ben, an extremely knowledgeable and helpful staffer. In one evening, he helped me…read morelower my monthly Verizon bill by some $10, turn in an old device for credit, and assemble a magnetic phone holder for my car. Very patient and accommodating. Thanks, Ben!

We actually went in just looking for a replacement "pop-socket " and were greeted by Christian -…read morethe Manager. They didn't carry the exact item we wanted and Christian proceeded to tell us about upgrading options for our phones and internet. I was about to shut him down since I have been subjected to the hard sales pitch in the past from other similar enterprises, but something about Christian's attitude kept us interested He gave us options for upgrading our phones, which we weren't interested in, but then he started explaining to us some Internet options since we are currently with a competitor and he had mentioned he could do much better than their pricing. I must say that Christian was great to deal with. He wasn't pushy or overbearing he was not into the hard sell. He clearly was looking for ways to help us reduce our cost for service services. We listened to what he said, and agreed to a trial run, which he said would be at no charge, which I found extremely interesting. He then gave us his personal cell number and said if we had any issues or questions he would be glad to help. Christian made this a personal experience rather than a corporate shoving it down your throat experience. If everything works out as he explained it would Verizon would get a new customer for Internet and if it doesn't work out as he said, he mentioned that he could easily reverse anything that had been set up without us receiving any bills for it. So far we highly recommend Christian and this particular branch of Verizon. Hopefully everything he discussed will prove to be accurate but at least for now we are quite happy with his presentation.

Backup support. Picks up the phone and answers the questions. Problem solved…read more New problem is with Yelp - requiring 85 more characters to post this review.

Poor service. likes to call people crazy and say that they're liars because they point out facts…read morelike why sell doesn't matter what they pay for the phone knowing that they're in a jam one that you say is unlocked but yet now he still has to pay to use his services because it wasn't fully unlocked. Apparently I don't know, but that's not even the problem. The problem is the not even five months old and . It shuts off after being on the phone for 15 minutes so what good is that phone? I don't care how much you paid for it every time I post to them they ignore my messages. They delete post from Facebook so I figured let's do a yelp review. Maybe it'll get the point and stop making it look like it's my problem when it's their problem instead of apologizing instead of offering something they sit there and call me crazy and call me a liar. Really wish I could post a video of the glitching phone.

Came in to get a new quick charger cable for my iPhone 12. Staff was knowledgeable and friendly,…read moreand FAST - in and out in 5 minutes. These guys have also given me several battery changes over the years (I'm a rideshare driver and it drains my battery fast) and they always do great work.

The only thing I dislike about Berkshire Wireless Repair is that they are very expensive. They…read morewanted $250 for my cracked iPhone 6s screen to be replaced which I felt was outrageous. I found that you can get your iPhone fixed for at least $100 less if you just go to an actual Apple Store. That way it won't even break your warranty and you're getting it fixed by the actual company you got it from. The staff is very kind any time I have had to talk to them and answered all of my questions when I had any.

See my description of the business. Exceptional customer service. They went above and beyond on…read moremaking me a happy customer to the extent the went to Best Buy to find and reserve a cheap back up phone for me.

Scam Alert Use…read moreCaution if you're considering doing any type of business or spending your money with ‼ King's Electronics ‼ located at 2627 Broadway Schenectady ‼they are scammers ‼ Paid $150 in advance for a PlayStation 5 HDMI port repair. Console returned completely non-functional. Phone calls ignored; business listed as "permanently closed" online. After almost 2 weeks of being ignored stopped in when I saw the open sign on. They promised to resolve the issue, leading to weeks of promises that it would be ready "next week." Fast forward to today- the owner demanded an additional $150 to pick up the console. Without even showing ir was repaired! The business currently refuses to return personal property without receiving a second $150 payment for a repair that was never completed. ‼PROTECT YOUR PROPERTY & MONEY‼ Avoid leaving your electronics at this location. Check reviews and proceed with extreme caution, sadly I didn't .

My OnePlus 8 had a broken screen and the black spot was growing. I needed to get it fixed. Not…read moreonly were they able to remedy the issue but when i discovered a fault with the new one they were quick, efficient and throughly tested the replacement. They were wonderful and I absolutely recommend them for your phone repair needs.