Andrew Sadler was awesome! Got two new phones, and he made the experience quick, effortless, and…read morehelped us get some great prices. Highly recommend going to him if you want to upgrade or switch to Verizon.

I normally do not go out of my way to leave a negative review. Most of the time when I've had a…read moremediocre experience I take it as such and go on about my day. But this store has got to have the worst customer service I think I've ever encountered. I placed an order for the new iPhone 14 promax before Christmas. I was told I will be contacted by the store when my phone has arrived. I was also given a tracking number I looked at the tracking number and realized that my phone had already been sitting at the store for a few days and I was never contacted so I reached out and was told "yes your phone is here you can pick it up whenever it's convenient for you" so I went and got my phone. Everything seemed just fine then I was having issues with the new phone not even a week later so I contacted them again and they had said they'll need to find the same phone as none of those phones are able to be ordered any longer, no fault of theirs, but I was told I will be contacted in a few weeks time. I once again had to reach out to see what the results were, was a phone found or not? I was told yes, a phone was found, but never given a date that I needed to pick it up bye, I was currently out of the country and was not able to get to the phone until after I return. While I was out of the country, I received a text message stating that I will no longer be able to pick up the phone because it was outside of the timeframe, which I was never given, it seems that I had to go out of my way to get the answers that I wanted but they were so quick to tell me that I can no longer pick up this phone when my "time" ran out. I never received a phone call from this establishment, it was all through text message, so now I still have the same phone that occurs the same problems and was told that I'll have to go through warranty and it will no longer be a new phone and almost likely be a refurbished phone. I am not happy with the service received at this store, and I will most likely go out of my way to go to a different Verizon location in hopes to receive better service.

The customer service was very rude unfortunately. I hate to leave a bad review but I couldn't…read morebelieve how rude the phone call was. Couldn't even go through with the service. Defiantly should find new receptionist, great way to lose business.. Sorry

Really great people. Very knowledgeable and explain things to you. John is a great guy. They…read morebailed me out with a quick call (short notice) to help me finish up a job (complex-multi-switch box). Nice quality service and contractor (solid) quality parts.

We are new to the Madison area. We recently found Shanes sheet at Menards and gave him a call to…read moresee if we could get a shower door install quote. He came that day looked at the project and gave us a quote. We agreed on the price and scheduled an install. Shane stayed in touch and came the next week as scheduled. He was very nice to deal with and was very thorough with the procedure on this soft close shower door. I would hire him again If I have a project I don't feel attempting myself. If your looking for someone to do a job and not do mediocre job, then hire Shane. He proved hes reliable, honest and takes pride in his work. He cleans everything up as it was when he arrlved. Thanks Again Shane!

We were first time firearms buyers and our sales person was knowledgeable and helpful. Fantastic…read moreexperience!

Guy named Sean at the gun counter was rude for no reason other than the color of my skin. As soon…read moreas he saw me he was unfriendly and his condescending attitude was over the top.

This is a great store. If you love the brand, have a dedicated cook in your life, or want cookware…read morethat will last literally forever you should head in. Le Creuset is ruinously expensive (but worth it IMO) but the outlets have very good deals. Everything in the store was 35% off, plus we were able to score some clearance items. The staff here was great - very helpful. The have lots of stock so we found everything we needed, at good prices.

The store is very clean and bright. I love all the different colors of their products, especially…read moretheir dutch ovens. I stopped in to look for a Christmas gift. They have a nice selection and additional kitchenware including utensils, pot holders, etc. Love the outlet prices!

We lost power in our garage for some reason...so our garage door wouldn't open. We have an autistic…read moreson so we have a safety latch on our front door so we were also completely locked out of our house. Matt came within 30 min of me calling him on a Sunday afternoon and was happy to help brainstorm on how we could get into the garage. He figured out a way and got us in within like 20 min of being there! Price was very reasonable! I would use this company for ANY lock/key issues I may need in the future! To the owner of the business Matt is an asset to your company and you should be so thankful to have an employee such as him! Now days it's rare to find someone happy and willing to work!

Friendly, knowledgeable staff proving a customer focused service. Quality product at an affordable…read moreprice.

I've been to this store more than a dozen times and have purchased more than a dozen shirts. A nice…read moreselection if you come at the right time of the year for what you want. I always look at the bargain racks and as usual they never have my size in what I want or they do and its some crazy colour or pattern. The dry-fit shirts I have, about 8 from Columbia have all lasted me 3-5 years so far. I have yet to throw one out. Worth a visit if you're in the area.

It often seems like outlet malls are where the designers' also-rans end up. You know, the clothing…read moreitem that seemed so cute on paper, but when it came back from the Asian factory, real and three-dimensional, everyone standing around as it was taken out of the box just said, "Whoops." And then they sent it directly to the outlet mall. There are some items like that at the Columbia store. Odd colors, designs you can't picture being sold at full retail. For example, pairs of plaid shorts, in bright summery colors with matching tops, that came down to the knee in form-fitting fashion -- they were essentially hot pants. I have to ask, what were these doing at a sporting-goods store? I can't imagine them selling well to Columbia's target market. But, there are also plenty of items that fit more squarely within the Columbia brand. Such as, a white linen shirt with button-up sleeves, perfect for lightweight sun protection on the water or when camping; and a pair of nylon shorts for whitewater rafting (when they won't let you wear cotton on the river). There are plenty of "quirky" items -- normal Columbia items such as warm winter coats, in slightly odd colors that obviously didn't sell well. For instance, I got a really nice sun hat for $6 (I think the original price was like $40). Even better if it's your favorite color -- this one was purple! I did not check out the shoe selection but they do have them. All sorts of camping gear as well. Like most outlet stores, you may not find exactly what you're looking for at this one, but you will find plenty that you weren't looking for -- and sometimes that's the best part.

The team there was very friendly and super helpful! I went in not sure what carrier I should go…read morewith, and they were very knowledgeable and worked with me. I had problems with ATT for 2 days, and they were always very patient with me and helped me find the right answers. Specifically - Scott was very helpful!

I worked with Vanessa at the Watertown Wi store in May 2022. I was quoted $220 a month with all…read morethese FREE add-ons that came free including a new phone, replacing both my and my husband's phones, new iPads and new watches and was told I would save $70 a month from my current bill. It is over a year later, I pay $345 a month for all of these additions and after literally months and months of calling her and no response after many messages and texts directly to her phone, and 3 different 1 hour phone calls to Verizon directly, she hasn't had the nerve to call me back or help me adjust my over $100 a month higher bill. All she kept saying was the paperwork was still getting worked out. Will NEVER GO BACK to this store and will tell my friends the same. Next time I will take a picture of the quote I am given as she wrote this on a piece of paper! I never write reviews but Vanessa is a coward and even the manager there didn't call me back after I was very patient with waiting for responses from both of them. Highly disappointed