We went through the Landmark/Costco partnership to get our central air conditioning installed…read more When we had our quote done, Frank was amazing and answers so many great questions. He told me that we didn't need a new thermostat, but the installers would know more and would install one if necessary. Our install went great, but a few days later we noticed large pools around the unit and called Tom just to be sure it was normal (new homeowners). He seemed concerned and said it is not normal and he'd look into it right away. I had to call HIM back after waiting almost a week to hear back. His response was, "oh that's perfectly normal." Not sure what changed, but would've been nice to know instead of worrying. Fast forward to the first day we turned on our heat. Every time the heat kicked on, the AC unit also turned on. I'm no expert, but I knew that wasn't normal. So we called and made an appointment for someone to come look at it, because again, they seemed concerned. When they called to confirm my appointment, the lady on the phone said that we didn't need our appointment, we just need to turn our tan off of auto. Well, it kept happening, so I called AGAIN to make a NEW appointment. The guy who came out was very polite. They thought someone who installed made an error in electrical. After searching, he decided it needed a new thermostat. Surprise, they only have one style available and it's $250. Then he tells me I owe an $80 service call fee. I don't expect everything for free. However, no one ever said we were having connection issues with the thermostat at the install, and they thought they made an error in the install, so I was not expecting to have to pay that. If my mechanic thought he made an error on my car; he wouldn't charge me another diagnostic fee. So I called and just explained my thoughts behind this all, and Tom heard me out, but wasn't very helpful. He said he would talk to a manager and get back to me on how to resolve this. I have yet to hear back and it has now been two months. Great field employees but horrible customer service in the office.

Been a Landmark customer for 12 years. One day I smelled gas near their LP tank that sits on our…read morelot. I called and they came out and fixed it, but by then a lot of gas was lost. (The technician they sent was very good.) We had the tank filled to a certain level recently, so it was easy for me to estimate the amount that was lost. But it was a struggle dealing with Craig, the manager. He offered to replace a much lower amount, and said that it was more than fair. I disagreed and told him how I came up with the amount that was lost. Craig wouldn't budge, and refused to let me talk to someone else. This one star review is for cheating us out of the gas that was lost because of their faulty equipment, and for being so hard to deal with.

We were referred to Key Light Electrical through another electrician who had helped us with a…read morebasement project a few years ago. When we reached out to Mark, he was quick to respond and able to fit us in right away for a free estimate. He arrived on time, was friendly and courteous, and didn't seem at all put off when our moose of a dog greeted him. loudly. He talked us through everything involved and provided all the details we needed. It was an easy decision to hire him to do the job. On the appointed day, Mark was on time, focused and efficient. I tried to feed him but he turned it down to keep working. Who turns down Chick Fil A? Someone who's serious about their work and knows how to do it right! We highly recommend Mark from Key Light Electrical, and you can bet we'll be calling him again for any future electrical needs

We needed to have an electrical outlet brought down to a new sump pump we had installed. Called…read moreMark at 9:15, he was able to come out within 3 hours. Completed job in 90 minutes. He was very professional, discussed options, labeled outlets, and said he was available at a future time for any questions. We will certainly use him again for any future electrical needs. Thank you Mark!

I have to laugh a bit at their slogan "like it never happened" because in my situation they came to…read moreclean up after water seeped into a finished basement but had absolutely nothing to offer with regard to actually restoring the room to it's pre-incident condition. It was basically "nope, you're on your own there, pal" which was not at all the case when I used Paul Davis Restoration for a prior water incident and some other company I can't remember for one before that. Both saw the thing through to fully restored. It's SO much easier if you can just find 1 vendor for the whole thing, even if they're just subbing out parts. So I think ServPro is more of a mitigation-only company, not a restoration company. At least for my incident. But of the work they actually did do I was impressed. The foreman was very friendly and addressed my questions, etc. He took great pictures of what they did, which helped me feel comfortable they actually did all they billed me for and will answer questions that may come up later. They had to cut out wall and floor and did it really neatly so at least it doesn't look terrible and the room is semi-functional while I'm in the process of finding a contractor to finish the job. Their containment system worked well and they cleaned up thoroughly when they were done. The communication with the Project Manager was pretty lousy before and after the work. And he didn't deliver what he promised re: helping me conclusively identify the source of the water (which in this was was not necessarily clear.)

We have been working with with company for 8 months. We still don't have a finish date. Bad…read morecommunication from the start. Do not recommend to use them for remediation of mold/ renovation. We had a lot of water damage and mold from a leaky roof. They didn't fix what they were supposed to the first time so they had to come back and do it again. Test for mold before and afterwards to make sure it's gone!

Absolutely incredible experience. Prompt reply, good communication, and a very helpful individual…read more He took the time to answer all our questions. He worked quickly and effectively. Above and beyond work when he noticed a small issue with a gutter that was a quick fix. Hopefully he didn't mind our house, because he will be coming back when we need our gutters cleaned again.

Quick, Responsive, and quality work! My gutters looked like I was trying to grow a National Forest…read morein them, and Hector (on a Sunday mind you) with his helper had all the gutters clean and ship shape in under an hour!!! Plus the price was INCREDIBLY reasonable. Thanks Hector!!!

"My experience with this company was not to my satisfaction. Please contact me directly if you'd…read morelike more details." This is what I posted after I was personally messaged by the owner of SCS to edit this review. It's worth mentioning that my updated review is being posted after the owner's remarks. Please hire SCS immediately! Call them right now! I definitely did not want to update this review. When the owner of SCS contacted me privately on Yelp, asking me to change my "harmful proclomations"[sic], I thought I would simply delete my review. I could not. I did not hire SCS. After the explosion of my neighbor's house in August 2016 severely damaged my home, my partner signed a contract with Aquire Restoration of Madison. Aquire hired SCS to perform tasks to repair our house. I met several SCS employees walking through our damaged home. Several of the SCS employees were very respectful, which I mentioned in my now deleted review. It is frustrating that I, the end user of SCS's purported services, need to "bring to light" the remarkable unprofessionalism of this company. The fact that it took over a year for the company to understand the inconsistent and appalling circumstances of some of their employees' work should give you a notion of how the company is operated. Apparently the owner of SCS takes no responsibility for the work executed by the company. Rather, the blame is somehow placed on the victims of the explosion itself and SCS's actions. I have never contacted SCS directly; they were hired by our remediation company, Aquire. Awareness and oversight of the work by SCS seems to me like a responsibility of senior staff, if not the owner, of SCS. Since my Aquire Restoration Project Manager was responsible for handling all sub-contractors, I never contacted any of our many sub-contractors personally. That was specifically the remediation work that we paid Aquire to do. Since much of our property had been destroyed, my partner and I had very many things to take care of. I sincerely hope none of you reading ever have to do the same. The owner of this company seems to have focused ire on me, a humble Yelp member. I've never met nor spoken to this person. I was told the owner was Brent, a person I saw twice over 18 months, and he seemed to be a very nice guy. I only learned about this owner when I was intimidated to change my Yelp review. It was not a public response. This owner contacted me privately through Yelp. I've certainly posted negative and positive reviews on Yelp before. That's sort of the point of the platform. We want to give other Yelp users an informed opinion of a business they might patron. Often owners that receive a negative review respond with an apology and an invitation to try them again. The fact that the owner of SCS is attacking me on Yelp should give you some idea of SCS's priorities. But please, pretty please, hire SCS to work on your home! They paint! They put up drywall wherever you want (even over your electrical outlet!). They might even kick a hole into your drywall (you know, for ventilation)! Hire them now! I really wish you would pay them money now. I hope your business would make them busy enough to leave me alone.

I'm thinking the person who gave this business 5 stars HAS to be related to the owner. There is no…read moreway under heaven that this company should be in business. We had a relatively simple remodel job that should have taken 2-3 weeks (Max.) to complete. It took 4 months. The workmanship was shoddy at best. We would NEVER, under ANY circumstances recommend this company. In order to post this review, a rating must be given. So we are reluctantly giving them one star. If we could go into the minus category, that would be more appropriate

Really outstanding job and very good price. Daniel was able to knock out both my house and drive on…read morea Saturday in a few hours. My house looks 20 x better. Driveway looks new. So glad this fall task is done!

John and Andrea are the BEST to work with! They RESCUED my kitchen from a 'facelift gone wrong' to…read morea nicely refinished project. I'd previously had another contractor come in and do a very messy epoxy pour over my counters (loaded with drips, runs, uneven surfaces, uncured epoxy, chips, epoxy on the walls/appliances/floor, etc). It was a disaster, to say the least. John and Andrea were the ONLY PEOPLE WILLING to tackle the mess I was left with without breaking the bank, and not only did he spend a great deal of time and energy resurfacing my counters but he even cleaned up as much of the epoxy mess as was feasible and added caulking to finish things off. John was always INCREDIBLY KIND AND WORKED VERY HARD TO TURN MY KITCHEN PROJECT AROUND. He went very far out of his way to right the wrongs of the contractor who came before him. It's so rare to find people with this level of care or quality. I would absolutely recommend Cream City Tub & Tile with 5+ stars!!!

Very reliable, professional, and beautiful/perfect work. Would 100% use again and recommend to…read moreanyone!

They are amazing. We get compliments on our house ALL THE TIME. And, they did incredible drywall…read morework inside - and we had them back to do the trim... They do everything and they do it really, really well. Very fair prices. They are on time and very courteous. Just great people. We couldn't recommend them more.