After 15 plus years of loyal service I am being forced to cut the cord from Verizon after a very disturbing incident with a Fios employee in Bel Air, MD. I had a Fios employee physically assault me at my home in front of my kids. The police were called and it was handled on the legal side. Verizon did nothing, zilch. They did not even apologize. In fact, my only contact (despite filing a report online) was they had an 'investigator' call me and try to write the incident off. No apology from the manager (Mike) of the assaulting employee (Brian), no follow up at all from Verizon, nothing. Shameful, and concerning. I cut my wireless service last night, and I am in the process of cutting Fios. Beware. read more