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Verizon Fios

1.0 (1 review)
Open • 7:00 am - 9:00 pm

Services - Verizon Fios

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6 years ago

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XFINITY Store by Comcast - Tons of ppl and little staff

XFINITY Store by Comcast

(9 reviews)

Large heavy African American man was very rude and argumentative after I had already been help. I…read morepay over 500$ for a business and I asked for a receipt. Jason was professional, and sent to get a manager. However, this large man tried to rush me and created an argument, and yelling. Luckily, The manager "Shannies", understood LLC questions. Help me

I visited Xfinity with Mom to update her equipment. Kayla assisted us and thoroughly detailed the…read moreupgrade process. When it was time to leave, Kayla attempted to add the automatic switching of the equipment so that we would have no issues when unplugging and replacing it at home. Unfortunately, the system would not cooperate. Back at home, we were on the phone with customer service reps for almost two hours to no avail. Finally, we were connected with a rep in the Philippines who successfully assisted us in replacing the equipment. She also called back later that evening to ensure we didn't have any additional issues. She was most helpful. Upon returning the equipment to the store, I was told I could not do so because my name wasn't on the account. I saw that Kayla was still there and opted to wait for her. It took a while, but when she was free (after closing), she quickly assisted me with returning the equipment under Mom's account. She also showed me on her computer screen where there was just one set of equipment as the old set was returned. I will say that when we arrived there were a few customers in the store just after they opened at 10 AM. Within 10 minutes, the room was full. However, when I turned around again shortly, the staff had waited on and assisted the majority of the customers and the store had only a few remaining, including Mom and I. Great job on getting things done.

Verizon Fios - televisionserviceproviders - Updated May 2026

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