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    Verizon

    2.6 (8 reviews)
    Closed • 10:00 am - 8:00 pm
    Updated 1 week ago

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    Photo of J F.
    0
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    3 months ago

    Business owner information

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    Verizon S.

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    2 years ago

    Business owner information

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    Verizon S.

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    4 years ago

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    Photo of Taylor T.
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    6 years ago

    Kind helpful staff and clean store in Lake Highlands Shopping center. I come here for phone updates and if I ever need help. Recommend!

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    Photo of Mister D.
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    5 years ago

    Helpful 2
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    5 years ago

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    4 years ago

    Best. Store. Ever. They got the hookup with the best deals and they are very professional.

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    7 years ago

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    Ask the Community - Verizon

    Spectrum - Good spectrum location

    Spectrum

    (122 reviews)

    Lake Highlands

    Spectrum has one of the worst customer service experiences I have ever dealt with…read more I clearly informed them that I was moving, yet they transferred my account anyway without proper authorization. I later canceled the service, returned the equipment directly to the original location, and confirmed everything in person. Despite this, they still billed me and continued the service as if nothing had changed. After multiple calls, I was escalated to a manager who assured me everything had been resolved. However, I am still receiving emails and calls regarding a service I no longer have and did not authorize to continue. There is no reason I would choose to keep paying $256 a month for inconsistent service and ongoing administrative errors. At this point, I no longer want or need their service, and I strongly regret my experience with this company.

    Spectrum was one of the most frustrating companies I have ever dealt with. My service was down…read morefrequently, my rates kept increasing, and customer service was unable or unwilling to resolve the ongoing issues. When I finally called to cancel, I was suddenly offered multiple discounts to stay. I declined and confirmed that my service was cancelled. Despite that, Spectrum continued sending me bills as if the account had never been cancelled. I called again to verify the cancellation, but I continued receiving past-due notices and additional charges. To make matters worse, Spectrum reported three months of alleged unpaid service to the credit bureaus after I had already cancelled the account. Based on my experience, I would strongly recommend that anyone considering Spectrum keep detailed records of all communications and cancellation confirmations. I would not choose this company again.

    Verizon - mobilephones - Updated October 2026

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