I wouldn't even give this company a one star. Zero stars. We lost our mother to cancer three weeks…read moreago. Her estate is almost entirely settled EXCEPT for her account with Spectrum. What a freaking nightmare getting her account paid and closed. Horrible customer service. No desire to help anyone, especially someone who is grieving. What a massive crap show. We could just not pay her bill but you assholes would probably try to come after a dead old lady.

I drove 30 minutes one way to return an internet modem. I got to the store in Greenville Mi and…read morethey said it would be an hour wait. Really? To return equipment... The staff were extremely unhelpful. Finally a customer mentioned making an appointment and that really has helped her. Your staff couldn't think of this? I finally left the modem at the store with my name and account information hoping someone will type it into your computer. Your staff wouldn't even give me a sticky note to write my info. Did they forget I am a customer?Here's an idea. Take a tip from Amazon. When returning equipment, I should be able to go online, find the equipment I am returning, print out a QR code, put it on the equipment and drop it off an my nearest store (which is again 30 minutes away). That would be customer service!

I had a wonderful experience with the technician and support associate when my service was…read moreinstalled. The support associate stayed behind and made sure all my devices were connected and working properly. They are much better than xfinity and more economical.

I just had fiber optic internet installed on Saturday afternoon and the process went better than…read moreexpected! They kept me up to date via email and text. Even sent a photo of the technician before he arrived at my door. Steve was my installer and he was the nicest man. Helped me figure out the best location for my unit, set up the wires (in an older house too so he had to update things), kept everything clean and helped put the coach back before leaving. I am surprised at how positive my experience was because normally I hear negatives experiences regarding internet but AT&T knows what they are doing! 10/10 PS told Steve that my mother's internet was having issues, he asked if it was AT&T and offered to help her too!

Brittany was so kind and helpful today getting us new upgrades! Super fast and accommodating and…read moreshe was super nice to our toddler who came along! Thank you for for being so kind to our family we greatly appreciated the wonderful service today!! 10/10 recommend her and this location

From the owner: Visit the T-Mobile store in Walker and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3320 Alpine Ave NW Ste 100 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I have been a subscriber for over 11 years. When I've called with a problem, the technical help…read morestaff are always polite and patient and never make me feel stupid for having a problem. If they don't know the answer, they ask someone there to help them get it answered. I've been impressed with the longevity of the staff--that's a very good sign for how well a company is run.

From the owner: Mercury Telecom is a full-service Internet communications company specializing in providing…read morehigh-speed Internet access and fully-managed cloud-hosted phone systems and service to businesses, governments and non-profits throughout Michigan.