This used to be an excellent store for buying laptops and cell phones... now, it's clear that the staff is on commission despite being told that they are not. They really pushed hard for me to buy the top of the line Apple phone with a Verizon plan. It ended up being a terrible decision, and I'm now locked into the three year agreement, after being told that there was a "grace period" in which I could cancel. Absolute lie. read more

I got a PS five from Best Buy and it's good and it lasted me for it's not broken down but it's good sometimes it like blows air so much. It sounds like it's overheating but that's all and I got the new Spider-Man game from last year Christmas and I would say there's nice staff And nice stuff bought a computer there too and my computer doesn't work that well. It glitches a lot at Microsoft computers so I think that's why. I would recommend go here and it's expensive.. read more

Christmas gift. Wanted to have tv set up before I had surgery. Opened box and tv would stop once I got to set up remote Jan 18. I have been on phone for three hours and no help. I called the customer service line at 2:28 still waiting for a call back.(hour ago) Currently with a walker so hard to get out there. What do I do??? Come on Mr can you work with me on this??? read more

Today I was looking for some earbuds and a really nice man named Eric helped me! He was so nice and there were so many earbuds but his expert opinion was very helpful, I love my new earbuds! read more

Friendly staff, quick service. The store was clean, it was easy to find what we were looking for. It seemed like there wasn't a lot of stock, but we were and to get what we went for. read more

When I went to Best Buy I was looking around and while I was looking for refrigerators and looking at computers no one bothered to help us or acknowledge us even tho there was people there right by us. read more

I was PROMISED a call today at 6 am by Darlene when speaking to her yesterday. I need a phone call because your company GUARANTEED a stove to me yesterday and decided on your own to change my delivery, I was told yesterday for 10 hours on the phone waiting for managers and speaking to associates that it was out of order I til August 23, 2020 which was a lie. Mr. Stephen Larson checked and Darlene notified they have it in the warehouse. Your employees have been lying to me from the beginning. I was GUARANTEED a stove yesterday per your manager I spoke to when I canceled my refrigerator. I made it clear that I was getting rid of my stove and wanted to make sure it would be here. She GUARANTEED it would be. How can your business be based out of customer relations when no one speaks to customers? This is a serious issue because I work for a living and we took yesterday off and it was confirmed by your email you were coming the Sunday prior 15th of August for the delivery. I would like a call from "someone who can speak to customers". I was told by Zach that they are going to take 500.00 off this stove but that doesn't help me right now for a week with kids and no stove. Five hundred dollars is nothing compared to the hardship and agony you have caused on my family. You just assume I am available on Monday August 24th? You schedule my delivery with no regards to when I work and my family and I am not taking that day off again. You are now going to deliver it when I say you will, I am not going to lose anymore wages for your companies incompetent associates. You refuse to handle this issue and it is honestly sad that you treat customers like second class citizens who spend a lot of money on your products. You basically were to lazy to go pick up the stove from Illinois and bring it to the closest store for delivery and that is what it boils down to. I will spend the rest of my life if I have to make people aware of your corporate leadership skills and incompetence from your staff. I will make billboards and post them all over the country, I don't care. I will NOT be treated this way. Your company is costing us thousands by your incompetence from lost wages to ordered food because of a FALSE GUARANTEE from your manager. I need to discuss this without sitting on the phone for hours on end exhausting my body and mind. 848-259-3483 read more

Best Buy Walker - Computers Near Me - Grand Rapids, Michigan

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My boyfriend had purchased AirPods in August 2021 from this location and the right airpod had stopped working. We just had a baby and I wanted to get out of the house for a few so I offered to bring them to the alpine location of Best Buy to see what they could do to help. When I got there, Josh the "CIA Senior" didn't even check me in. I told him what was going on and he asked if I had apple care. I said I did not and that they were my boyfriends. Without doing ANY diagnostic work or even looking at the AirPods/ asking me any other questions, he told me that I just needed to buy a new pair. He also told me that my boyfriend really should've been the one to bring them in instead of me. I was like uhhh ok can you just run a diagnostic on them for me still? And he was like sure. So he took them back and then came and told me they were under manufacture warranty and I WANTED to say "yeah you could've asked me that question instead of offering zero help and telling me I needed to just buy a new pair instead". So then he tells me I have two options. I can have Best Buy send them out and MAYBE apple will replace the airpod or I can go drive to the Apple Store and let them deal with it. I told him I didn't really have the time to get to the Apple Store as we just had a baby so I asked him to submit a claim for me through Best Buy. He couldn't get the claim to work. I asked if he could just send the whole case with both airpods and he said "yeah if you never want to see your airpods again". He then proceeded to tell me I had to go to the Apple Store and there was nothing else he could do. What AMAZING customer service from you, Josh the "CIA Senior"!!! I truly hope in the future, if you need to have the geek squad try and fix something, you push for them to run some kind of testing before you just blatantly accept the fact that John will say "nope you need to buy a new pair" clown behavior, and honest to god I will never come here again. Josh was extremely condescending and rude. He made me feel dumb telling me I shouldn't be the one bringing the AirPods in and then didn't offer ANY support by telling me I just needed to buy a new pair instead. Josh what you did was extremely shady and makes me lose all faith in Best Buy/ Geek Squad. How about instead of being rude and condescending, you ask more questions about what's going on rather than instantly being dismissive to the situation. The only silver lining was another geek squad employee offering me candy. Thank you to that guy. Josh, I hope you get some more customer service training because you have no business being the "SENIOR CIA" with that kind of support. read more

If I could leave a negative review I would. I'm a life long Best Buy shopper. When Circuit City was around I always chose Best Buy, but as they say in Indiana Jones, I chose poorly. I have the Best Buy credit card, for now. It will soon be scissored and put into the trash. I spend over $4000 annually on it. I have bought TVs that cost over $3000. I have bought computers and phones from them. Never again, I will never buy from this chain again. It's like they have a new marketing plan to only try to sell to people that aren't interested and refuse to sell to people that are ready to buy. I went with the intent on buying a high end, $2,000+ laptop and left angry and with nothing. I was there nearly 45 minutes. Enough time to try out all the laptops and tablets and read all the cards. I was not once asked if I needed help. All the whole no fewer than five people around me were giving their financing pitch and asked if they needed help. None of which stuck around to buy anything. I tried to get a word on edge wise but couldn't and I didn't want to be rude. I will not buy from them and I recommend you don't either. I am currently telling everyone in my life and everyone I work with not to shop or even go into a Best Buy. read more

If you want help finding an item, dont expect to receive it at this best buy. I'm giving my business to someone who is willing to help. All the employees were just chatting it up with each other. read more

If I could I would give less that one star. When I first graduated from hs I purchased my first laptop and the full 3 year geek squad protection. Over the next three years with said laptop I was at geek squad more than most of the workers. To this day I still keep the paperwork however I visited every other week at the least only to have them tell me that the computer was fine. I kept track of everything as well as documented it all. I brought it in one more time the day after my warranty expired and low and behold!!! Everything was wrong with the laptop... They wanted me to pay to have it fixed I told them absolutely not. I barely got a month of use out of that laptop and they treated me like I was stupid. Fast forward to this past week. I went in and spent way too much on an asus laptop. For asus I am willing to pay the price I just happen to be one of those humans that needs all the power I can get for my schooling and job. Out of the shoot and from experience with the first computer and being a computer tech in the navy I already know it is probably the mother board or hard drive. I purchased the geeks quad protection and I honestly cannot even tell you why with my past luck. I brought it to geek squad less than a week after purchasing it only to have them turn it on look at the cpu which was running over what it should on a computer that is not doing anything as well as the disk would consistently hit 100% which also; Not good. I even took a picture of a black screen with digital lines running through it from a couple times I tried to turn it on. He said I understand but the computer is running just fine. Now I want to return it and get a replacement however because this was an open box, I now have to pay the difference for the new one. To me this seems like a great con or scheme if I was an idiot I may not notice. What do they do put the one open box that is not even an open box on the floor knowing someone will have to return and pay more when they do so. If it were an open box for one it says there is no damage etc and it was "geek squad" certified. But if it were just an open box I would not have these problems. This computer is damaged! And with all of my geek squad issues I will never purchase their plan again. I could do more testing and trouble shooting than they can. On a side note going into this store over the years I have never had a good customer experience. I literally hunted someone down who then got on a computer apparently went to track someone down that was working and when they brought them over they said high how are you? I said good I just need someone information on a laptop I want to buy ^ yes that laptop. He said ok I'll be right with you and completely passed me by for a customer who had just came in. I left. read more

Best Buy Walker - Computers Near Me - Grand Rapids, Michigan

If these guys hope to stay alive, they need to offer exceptional service. I work in digital strategy and operations planning, so I know what they are trying to coordinate to stay open. But they could charge whatever they wanted if their customers didn't have to help themselves. They don't distinguish between your toaster or my small businesses computer. Too bad for them. I was so disturbed about how inefficient all of the customer service channels were - phone, in-store and online - that I had to write a three part blog post about it. I dropped off my laptop on Thursday around 5 pm and was told they would have it backed up no later than Friday morning. By Friday afternoon I had to start calling to inquire and nothing actually happened until I went back into the store. Crazy! read more

Everything in this store is overpriced. You can shop online and find almost everything at a cheaper price on any given day. Even sale prices barely compare to other online stores. Also, you can't spend 20 minutes in this store without being hawked by 4 or 5 different salesmen. In addition, the Geek Squad at this location refuses to complete their job. I brought in a desktop computer that would turn on but not boot. I knew it was either the power supply, motherboard or processor. I brought it to them thinking they had the tools to figure out exactly which part was broken so I could replace just the one. After filling out paperwork and leaving the computer with them for a week, they told me that it was either the power supply, motherboard, or processor... I ALREADY KNEW THAT!! Then, they proceeded to charge me $80 just to tell me that! I have a friend that had a similar computer problem, and he brought it to a mom-and-pop computer repair shop, and they told him exactly what the problem was, and charge him NOTHING. This place is terrible, avoid it at any cost. read more

I purchased a dishwasher with installation service in September 2015. In Feb 2016, my dish washer started leaking. The leaking water damaged my floor and basement terribly. Best Buy Geek Squad sent someone to fix the problem. I filed a damage claim the same day and I was told someone would contact me in 72hours. Four months passed, nobody contacted me with any explanation. No call, no email, no letter, nothing! Today, I finally called Best Buy. Within my expectation, they just simply told me the claim was denied. Everything in my kitchen functioned well before they came to install the dishwasher! I should have hired another plumber to fix the problem instead of calling Best Buy technician so I could have enough evidence to file a lawsuit if needed. I will never never go back to them anymore. This company is not responsible. They cannot always sacrifice customers if anything goes wrong. read more

My phone shattered on a Saturday 8/22, so I ordered a phone that same day online. It was supposed to be delivered on the 8/25. As of 9/2 it still wasn't delivered so I called to ask on the status. They said they no longer had it in stock and could instead help me buy the I10. The phone I originally wanted to purchase was only $90. So I asked for a refund and will take my business elsewhere. They wouldn't have even told me unless I'd called and asked! Would give zero stars if possible. read more

Shoutout to Geo at Best Buy for helping me port over my number to a new phone and service! He was very helpful, and was a genuine person to say the least. He took the time to get to know me as a person, what I wanted out of my phone service, and helped me choose which one was best for me. I cannot thank him enough, especially him bearing with me while we figured out the intricacies of switching to a new carrier from Xfinity Mobile. I look forward to my next encounter at this store, and I will be doing the rest of my cell phone transfers here from now on. Best service in town! Thanks again, Geo :) read more

Email received saying item was at counter, arrived and item was not. Watched as two employees checked the same bins twice each before calling to find out warehouse hadn't moved them to the front. Would avoid store pickup here, they seemed overwhelmed, under trained, and otherwise inept. read more

Always have good service at this store and almost everything I've purchased or wanted to has been available right away or soon after. Staff is always helpful and there to walk through deciding on a product with me. This is what brick and mortar shopping is all about. An experience you don't get from online shopping. Sometimes I just need to talk through the pros and cons of a product with a real person before making a decision. (I also, for clarification purposes, want to mention that I've bought a LOT from here! As an elite plus member, I spend thousands, and will continue to do so as they provide a service no other electronics store has offered me) Their geek squad protection is awesome too! I don't buy it on everything, I am very picky on what I get it on, but I've had to use it a few times and the process is very easy! All the negative reviews I just came across... odd, but I won't discredit them. I don't know what was happening at the time they were there, but lets suffice to say I almost EVERY time see the exact opposite! I sometimes want to run in quick to look at something and don't need to talk to anyone, and I end up having to turn down several team members asking me to help. Take it for what it's worth! read more

If I could I would give it zero stars...called on the phone for a specific computer and these jerks said they had it....drove allllllll the way across town and when I got there, they surprisingly no longer had it.... read more

Thank you Best Buy for allowing me to return my Surface 3 with no hassles. Unfortunately, the Microsoft Surface was not stable enough to use as a serious business tool. Software and hardware would crash frequently. Not good when you need to take notes. Best Buy saved the day by getting me into a Lenovo ThinkPad Yoga product. Hopefully, the Lenovo works better. So far, so good, as I'm typing this review on said Yoga. Only drawback was that they did not carry the Lenovo pen in store or online so I had to order from Amazon. Otherwise would be 5 stars. read more

How can a company (already on the verge of closing down) expect to stay open if its impossible to contact their stores? I just attempted to call them via the phone number listed on their web site-no longer in service......phone book number-no longer in service with no alternate numbers listed either place. Come on guys, this is not a way to run a business (I work in retail myself so know how it works-no phone, no customer service=no business). Perhaps Best Buy deserves to go belly up.................. read more

It is 6 pm on Tuesday November 1st and I just went to the Best Buy store on Alpine to get some help with a mobile phone and Zagg shield I purchased from Best Buy in September. I have had to replace the Zagg shield once already and need to do it again because it keeps peeling, but that is another story. This story is about a mobile phone customer service representative who wanted to charge me $8 to install the replacement shield I got from Zagg. The customer service representative would not budge, even though I have purchased my last three phones from Best Buy and have had Geek Squad coverage for the past 5 years. I have purchased my phones from Best Buy on Alpine because, in the past, I have had good customer service. It seems as though this store is no longer interested in customer loyalty. All things now being equal, I will purchase my phones somewhere other than Best Buy. read more

The service I received was terrific. I looked confused concerning the issue of routers (I was). Brock a sales associate spotted me and literally came to my rescue. I was very impressed with his helpfulness and knowledge. Wish I had looked here first. I would be 100 dollars richer. John read more

We purchased 2 PC's for our kids. One of them worked great but the other, although it was connected to the internet, would not open web pages reliably. I brought it back and, after experiencing the same problem, Best Buy replaced it with a new one. So far so good. But then, we had the same problems with the second one. Knowing we had a 15 day return policy we brought it back with a day to spare. I told the girl at customer service about the problem. I wanted to see if they would experience the same problems I was. She thought that was a good idea, to see if they could figure out the problem, and had me meet with a member of the Geek Squad. Here's where the trouble began. Jerad (or maybe Jerry?) said the first thing he thought was wrong was that I had installed too many anti-virus programs. I told him I had only put on the computer the software that was given to me free with the purchase of the computer. After looking he confirmed that I had two programs on there: one that came ON the computer, and the one that came WITH the computer (that had only 24 hours to be installed before it expired). After that he pulled up the apps and told me that my daughter had downloaded lots of apps/games and they had corrupted the software. I told him she had not downloaded any apps. This whole time with Jerad made me feel like an idiot. I had too much anti-virus protection. I had downloaded too many apps. I had corrupted the software. He also couldn't believe I hadn't purchased the Geek Squad coverage. I did not appreciate how he talked with me. After conferring with his manager he came back to me and told me he had gone to bat for me. What?! The whole time he had been condescending with his tone and his demeanor and he went to bat for me? Right. He had convinced his manager to allow me to purchase Geek Squad coverage for the reduced price of $99.99. I asked him what the return policy was and he said 15 days. But I was not being allowed to return it because I had corrupted the software. I took the computer home and called the Best Buy on 28th St. to see if they had the same computer in stock. They did. I brought my computer in to return it. After looking at the date on the receipt the employee said, "That will be no problem." No problem. That is not what Jerad at the Alpine Best Buy told me. After bringing the new computer home I found all the apps/games that Jerad said my daughter had downloaded already on the computer. Guess he was wrong about that. read more

Just spoke with Mark (Manager). We purchased a dishwasher but it wasn't installed right away because we had to wait for our contractor. We dislike the dishwasher and wanted to exchange it for another. AND at the same time purchase a new stove and Fridge. Because we didn't have it installed right away they won't allow us to return it (we waited 2 weeks to install). When I asked "So, you're okay with sticking us with an LG Dishwasher we dislike, even though we're going to buy about $3500 worth of appliances?" His answer was "Yes. I don't make exceptions on returns." So, we will be purchasing our appliances from a local dealer. I have purchased 10's of thousands of dollars worth of equipment over the last 20 years... It is unfortunate that one manager will put an end to our relationship. I will note, Mark was NOT rude or unpleasant, just unwilling to work with me. If I had been outside of the purchase 2 months or something, I would have understood. It was literally 2 weeks.. and I had to wait to have it installed. I offered to fax a copy of the receipt of the contractor. read more

Went in to return an item. Ended up getting harassed by two sales reps who wanted me to upgrade my item vs return it. The male sales rep repeatedly asked me to explain myself and then went into a rant about how he has spent $250000 at Best Buy and how he supports his company. Worst experience ever at any retail place. This occurred at 11:30am Saturday Oct 22 at the return desk. Female rep at return deck and male camera specialist rep read more

I WILL NEVER EVER TRUST A BEST BUY SALES ASSOCIATE (scam artist) AGAIN!!! Warning, do not ever purchase an "open box" item at Best Buy. Did you know these items could have been in someone's house and misused for up to 30 days before being returned to the store and placed on the floor? Did you know these "open box' items should be inspected but more than likely are not? Did you know that Best Buy stores have no managers available for immediate acknowledgement, as they will not be returning for a week? If you call the corporate offices they tell you this is a store issue!!! I'm so angry, I was mislead and trusted a "team member"! I feel like I bought something off Craig's list and got suckered! By the way they do not care about Yelp reviews because they are just customers who have had one bad experience! This last year I bought 4 laptops, a sound system, a printer, some speakers and this sub par dishwasher...One bad customer service experience has made this "Elite" member say..."Bye, Felicia". No Stars is the real opinion! read more

I've had some bad experiences with Best Buy and some good experiences from the bad side when I get a bad DVD they don't want to return exchange it and they go through people so fast you can't find anybody you know to help you. Another bad experience was for a period of time would give them my account number and they would press something on the counter in front of me and I didn't have time to see what they were doing I just trusted them and it turned out that somebody else was getting credit for all my purchases and the way I discovered it was I tried to return some things and figured it was on my account and it was not on my account they couldn't find it and when I went back to find out what it was all about it turned out that they had me not buying anything for several years this really ticked me off and I didn't know what to do about it so I lost all kinds of money on my account and lost money because I was trying to return brand new things that were not opened that they couldn't find the receipt for read more

Walked around the store browsing in the early afternoon on a Monday. Saw about 10 different employees standing around talking and not asking anyone if they needed help. Several actually walked right by me or past me and didn't even say hello. Horrible customer service and horribly overpriced....if I hadn't already purchased my phone there a few years ago I would never go there! read more

Cashier incorrectly entered data for mybestbuy rewards. Ended up inconveniencing my life far more than necessary. Did all of that customer service call center jazz, took forever, and could have a better system in place. read more

Most of the employees are on their mobile phones ornstanding around chatting. Tried to buy a movie that was listed on sale but rang up as a different price and they said they would price match it. That's all they could do they couldn't give me it for the sale price. Learn tontake the signs down and put movies in theor orginal place. read more