This location is worst place to go to ,I walk in twice hardly any 1 here , I ended up have to leave without getting my business done. Now the third time I walk in I was waiting inline finally it's my turn and the sales representative help someone else comes in behind me...I didn't say anything but decided to gave them a bad review instead...do not go there otherwise you gonna waiting for hours... read more

This is the worst location! They never have enough reps (usually one person trying to manage... even at the busiest times). The wait is grueling and frustrating...even for the smallest thing. Once you don't buy their protection plan they "discount" you and send you out the door even if your phone is not completely set up and not functioning properly. If you are " stuck" with Verizon I would recommend going out of your way to go to a different location. read more

Verizon does a "service charge" to just transfer data from the old phone to a new one. They require $40 from my neighbor JUST to transfer data, she is a military widow in her 80s. Also, the manager of this store kept hard selling me to transfer my phone services that I am happy with to Verizon. I repeatedly told him I wasn't interested. read more

My husband and I worked with Mariah. We ported our numbers from Sprint. She was so patient, courteous, and accommodating. The entire process was super seamless, and easy! Thanks Mariah for the awesome service! read more

I switched from at&t to Verizon. I paid off my phone that day through my previous cell provider and brought it over to Verizon. I thought I was getting good service but the rug was pulled out from under me. I was told the following which did not happen 1. My bill would be $xx dollars per month with the fees and taxes 2. The activation fee would be waived 3. I would get a promotional visa gift card. My first bill was $80 more than it should have been. The guy I spoke with in the store did not waive the activation fee and I was not told about auto pay to reduce my bill by $10 per month. The promotional gift card was never put in the system. The worst thing about all of this is that the phone I brought over from my previous cell provider does not work 100% on the Verizon system. I had no idea the new iPhones capabilities may not cross over to other carriers. I am unable to get wi-fi calling on my new iPhone because the software is not compatible with Verizon. I was told none of this in the store!! They make it sound like it is so easy to change but do not mention any of the important details. Very disappointed and don't understand how people do not feel guilty not following through on their word. read more

Garbage customer service. You're better off doing everything on your own online. I went there twice and tried to get help from a different worker each time. No help both times read more

Unfortunately I was greated by some very professional people when I came here but the 20 something that helped me was obviously more interested in going home to play his "ex box" or something than being helpful. I was sat at a bench in a corner while all other customers had a nice table to sit at. Just another reason Verizon is loosing ground to other carriers. read more

Went in to upgrade my iPhone and Alex was so helpful! I feel like that process has always been super long and difficult in the past and he had me in and out with a new phone super easily in like 45 minutes! read more

Joseph and Connor were wonderful!! I am very picky about my customer service experiences and I rarely leave reviews, but I had to leave one because they were so friendly and helpful. They helped me find the best deal, they did not push or pressure me to buy anything, and I felt like they genuinely cared about my experience. Thank you sooo much!! I love my new phone and I will only come to your location. Update! Had an issue with the trade in on my old phone due to no fault of the employees (system glitch.) I went in and explained the situation and was greeted with friendly, efficient customer service and solutions. Josh and Connor both assisted in getting my trade in credit fixed. Josh especially worked hard to make sure everything was done right, I really appreciate his persistence to make sure the issue was resolved. This location will always be my number one choice for any Verizon purchases, their customer service is excellent!! read more

We went to this store looking for help with an ipad which may be damaged and Pete spent quite a bit of time with us troubleshooting, steered us toward a new ipad that we could return if it didn't resolve our problem and gave us an option on trading up one of our phones when we asked.. They didn't have the model we wanted of either so we took advantage of non of these opportunities and we were still treated with the utmost respect, even though he was with us for almost an hour. Good Job! read more

Customer service is outstanding! I upgraded a couple months ago and Tyler was super helpful. They transferred all my stuff from a Samsung to an iPhone. I also did the screen protection plan. Today the unavoidable thing happened and I cracked the screen protector. I went into the version store at Citadel Mall since it happen in their parking lot thinking how convenient. Well, the employee said that most stores do not change the screen protector anymore and that I would have to fill out a form online blah blah blah. I then asked if he can help me and he went with a sale pitch. I got frustrated and after forcing him to give me the date of purchase of my phone he said I'd have to go to the actual Verizon store where I got this phone and that they might be able to pull up the information. I came back here and in less than 5 minutes I walked away with a new screen protector that they installed thankfully. If your looking for an upgrade or to switch over to version this place is where you need to go! Staff is super friendly and informative. read more

Long wait for help, and staff is somewhat clueless. The customers in front of us were taken care of, but our request (which was handled properly later at another store) was impossible for them. Avoid if you can. read more

Stay FAR AWAY from this store! The employees at the Centennial Victra store in Colorado Springs lack integrity and will gouge you in every way they can. I bought an iPhone 14 Pro and I told them I didn't want any of the accessories they brought out, but when I came back after they set up my phone (for which they charged me $30 without telling me and I would have gladly done it myself for free), the accessories were in the bag with the box for my phone without me knowing it. I was going to return the four unopened accessories ($35 lightning cable, $40 wall charger, $30 car adapter charger - who needs these anymore??!, $35 power bank...none of which I needed), but upon returning home and finding the accessories, and then checking the return policy on the website (which the receipt only refers to), the $50 restocking fee FOR EACH ITEM is greater than the value of any individual item. They are a bunch of crooks. The company also lacks integrity because the return policy isn't on the receipt! So underhanded and disappointing. I will never go near this store again, and I recommend you do the same. read more

*This is the same review I left on Google; I just wanted to make sure the maximum number of people know how bad this store (and Verizon) is. I wanted to combine my wife's phone carrier with mine and attempted to take advantage of a promotional that this Verizon store had where they would pay the final bill from another phone carrier when you added a line to your account. After a year, multiple trips into the store, and calling and emailing the Verizon "switch center" people, they decided to not honor their deal after all. We had had a difficult time getting the final bill from AT&T but the people in the store wanted to help us push it through anyway (which was helpful of them) even though it was late. What really upset me was that the store salespeople would tell me one thing and then we would hear nothing for several months until I would call and find out that it was on hold due to things like the image of the bill being blurry (note that I would have to call to find out this info, they never took the time to keep me informed when there were issues......) At the end of this fiasco, the Verizon employees at their switch center denied our claim (citing terms and conditions to me) which was incredibly frustrating due to that promo being the whole reason I brought my wife to Verizon in the first place. It is also ridiculous to me that in order to make any headway with our problem, it required me to either call (which didn't always work) or physically come into the store.... Congratulations Verizon, you have successfully driven me and my wife away from your business never to return. I find it absolutely ludicrous that you cannot adjust to an out of the ordinary situation and will not honor a deal regardless of any extraneous circumstances. My recommendation to future or potential customers is to find a phone carrier who values their customers (try Ting maybe....) -Brandon read more

I am not a happy camper right now. I went to this store yesterday to get a new phone, although the staff was very friendly, they are also very misleading and lie straight to your face. I was getting the iPhone xs max (a very expensive phone as it is), and was told there was no difference if I got it there or another store as it was all the same. So I went ahead and got my phone, a phone case, and screen protector -all of which were not cheap either. With the screen protector I was told I get 4 free replacements and after that they are $10. Sounds like a good deal right? WRONG. Not to mention I personally have never needed to replacement a screen protector before, but I thought okay if something were to happen then they replace it free. Great. Well I get home & find out I was charged $79 for some goadvantage thing they don't tell you about. So free replacement screen protectors is actually FALSE. THEY ARE $79, MORE EXPENSIVE THAN JUST BUYING A NEW ONE. Plus they charged me $69.99 for a case that sells for $59.99 direct from the manufacturer, as well as every other store I looked up that sells the UAG cases. I am so mad right now that I think I will be returning everything and going directly to a REAL VERIZON STORE. I am just happy I found this out before their 14 day return policy is up. Although I'm sure they will tell me this $79 goadvantage fee is non refundable, as I've read from reviews on other sites, at least I can return my phone. read more

Recently got prescreened with my 5 cell phones to transfer from AT&T wireless to Verizon wireless. Verizon approved all 5 cell phones through researching the IMEI's that are assigned to each one. However, 3 of the 5 didn't portal over with extreme diligence at the corporate store. The reasons were unfounded; however, they still didn't tell me that I had to buy their own cellphones and didn't offer to neither. I decided that because they were so new, i.e., iPhone X, Samsung 8s, and iPhone 7, I didn't continue the transfer over and called AT&T to return the 2 cell phones back. The bill was still posted to me for the 2 days of use for the 2 cellphones that did portal over to Verizon. So... WORD-OF-WARNING, when transferring out of your carrier service.... DON'T BELIEVE ANYTHING THEY TELL YOU !! if you're not happy with your service provider... call and ask for help and resolutions until you get what you want. Don't let these high-priced cell service providers rake your pocket book ! read more

I would give zero stars if possible. My husband and I went in a few days before the first of the month. The girl we talked to was polite and told us we qualified for upgrades and all sorts of stuff. She wrote it all out so when we came back in it would be easy for whomever helped us. We came back on the 1st and and a very new employee was sent over to help us. He was very friendly but to the point of annoyance. He also continually kept trying to sell us more stuff! We were in the store for 4 hours! I am not lying. All for one phone upgrade. The guy helping us messed up the screen protector that came with the phone case I had chosen and then told us he could sell us a pack of them for 30% off, even though it was his fault he messed it up in the first place! After 4 hours they finally ring us up, my husband swipes his card and they can't print a receipt. After another 30 minutes on the phone with corporate they tell us we no longer qualify for the upgrade. The promo was over the day before! My old phone had been wiped, so we had to wait for them to restore what they could. We have to wait to get our money back on our card. All the manger could say was he was sorry and the guy helping us was new and didn't know. Who puts someone that green on the floor to help customers by themselves?! The store wasn't the cleanest, and the selection of accessories was very limited. They wasted our entire afternoon. We ended up going to the Verizon store in Southgate the next day and found out the N. Nevada location isn't even an official store. They're Go Wireless or something. Don't waste your time going going to this store. read more

I had a really great experience at this location. I normally have the worst luck at Verizon stores, but today was excellent! I had Scott help me, and he walked me through everything. It did take awhile switching over my new phone, but that was partially because I couldn't remember my passwords.. Scott was very nice and helpful, and I will definitely be back to see him! read more

If I could give zero stars, I would. These fellas have no idea what they are talking about when it comes to hidden costs or a great cell phone plan. Twice now, they have royally screwed me over. I think everyone should know: GoWireless is NOT a *real* Verizon Wireless store. If you're looking for great customer care and you do not want to get screwed, go to a real Verizon store. DO NOT GO HERE. They over charge for items you do not want. You only find out you've received what you didn't want when you get your bill. If you're prepared to pay double what you initially wanted to pay. then by all means, use GoWireless. But if you, like me, are not a fan of being sucked dry, save your energy and go somewhere else. read more

If I could rate lower I would. I was sold a phone that was supposedly 50% off. This happened in Feb 2019. It's now June and I am still making regular priced payments. I was told by Verizon that the offer given to me at the store doesn't actually exist. I have spoken to store several times including manager only to be given the run around. The store and employee have both admitted they were in the wrong but so far nothing has been done. Bottom line if you have to use this store, make sure everything is in writing and probably not a good idea to trust anything they say. read more

I personally had a great experience here. Nick, the rep who helped me, was very informative and knowledgeable. He took the time to make sure my needs were met and was able to reduce my bill and help me set up my new phone. I highly recommend this Verizon store, it's the best one I've been to yet. read more

worst place to go for verizon!!!!! alex was VERY pushy and somewhat rude and would NOT take no for a answer! alex even went into my account (all i wanted to check was when my phones i ordered would be shipped) Mr.Alex went into my account and changed my plan with out even telling me , i only knew when i got to my truck and got a text saying i had changes on my account... but after a few calls to verizon they fixed it for me, they even asked for the store number and the name for Mr.Alex look more into on how alex messed with my account with giving him no permission to do so other than me asking when my phones will be shipped.. if you must goto this store, STAY away from alex read more

I would also give this place zero stars if it was an option. Alex was extremely pushy and wouldn't take no for an answer. He was also manipulative "you're going to need a new case and other accessories so you might as well trade in your phone now." I'm pretty sure I know what I need and you do not! Additionally, I got charged a $20 set up fee b/c I didn't purchase anything else in the store or so I was told. This is a load of bs! I shouldn't be charged a fee to pick up a phone I pre-ordered. Avoid this place like the plaque! read more

I went in to have them switch my phone out to another exact model of my phone I have now. All I needed was phone activation on the new phone and contacts switched over. The girl who helped me was short with long blond hair in a pony tail. She was nice, but I don't think she really knows what she's doing. She wanted to charge me $20.00 for the privilege of activating the phone which no other store has ever done before. Anyway, she does her thing and I ask her if she can get my contacts switched over and she tells me the device they have to do it is really, really old and it takes over an hour to get contacts done. So, I decide to leave and see if another store closer to my house can do it. I go to my car and attempt to make a call and it doesn't work. So, I go back in the store and get another person to help me. This guy is the store manager "Chris H" and he was great. He said the previous person forgot one final step in the activation process and he gets the phone working properly. I ask him about getting my contacts switched over and he pulls out the device and plugs my phone into it and proceeds to get all 135 contacts done in a matter of 5 minutes. He was fantastic! He is the only reason I am giving this place 2 stars. The girl who initially helped me was too lazy to bother with getting the contacts moved over and she obviously didn't want to do it. I even asked if she knew anyone else who would be able to do it and she said no, it would still take an hour... read more

I started using this Verizon store ater a near-violent encounter with a manager at the North Academy store. 5 years later and i can say that I have always been treated extremely well here and have never had to wait for more than one person ahead of me. Top-notch service and top-notch employees! Seeing the same persons working here for years in a row really tells me a lot about the management in this location. read more

We have used this store for several years. We have had exceptional Customer Service. We have been out of town on the other side of the state and had to wait 2 hours for someone to see us. That time it was another GOWireless and they were slammed. We understood and waited patiently for our turn. I have called ahead to see if they were slammed and they meet our needs when we arrived. We are having some difficulty getting our rebate after our upgrade and they have stayed on top of that also. We live 2 hours away from this store but have nothing but good things to say. I have personally dealt with the Assistant Manager (1st), Manager (2nd), and then another associate they are very knowledgeable with each visit. read more

Sales people like Jack are why sales people get a bad reputation. Obviously knowledgeable and efficient he completely lacked customer service and basic people skills. He asked me why I had waited to trade in my phone and submit my bill for credit. Then followed it up with I shouldn't have started my service with a third party company and that something I had asked about would only be common sense that Verizon would not do. My 11 year old daughter said that she knew that there were things he should not of said. Not because of the words, but the tone. Being condescending to a customer is never a good idea. Steven was better only because he managed to not make any comments. Jack was condescending during his interaction with Kai also, just because he asked a question. Jack is arrogant and is a detriment to Verizon's customers and fellow employees. He is better suited for a position that does not require basic people skills. KAI was genuine, patient and wanted to help. Though he is the rookie of the bunch and may not have been the quickest,his customer service more than outshined his tenured coworkers combined. Technical knowledge can be learned. How to treat people often cannot. I would happily wait for good customer service from Kai then be rushed and talked down to by his more seasoned co-workers. KAI find a company that truly values good customer service and that will value you!! As a sales person myself I get that customers can have unreasonable expectations and be difficult at times, but as a GOOD sales person it is your job to help as much as you can and if nothing else treat the customer with respect and have a good attitude. read more