I got the modem for the NOW internet service, that was the only good thing so far. I have not been able to get a real person to have a tech come to my home to troubleshoot why it won't work ! All I get is AI and I keep going round and round in circles with it ! It keeps saying it will let me schedule a home appointment, then it just goes back to the beginning asking how it can be of service to me ! I went to the actual store and a lady gave me a splitter to hook up the cable to my dish box, but it's not the right kind ! Tried calling again to talk to a human, no such luck ! If I had known their human service didn't exist I would have never signed up ! It takes everything out of me to go out anywhere because of a medical condition. I have no choice now but to make an appointment again and go down to the store ! read more

Try getting through to a human being on the phone if you don't already have an account. This moronic company does NOT want to be called. I need to call for tech support for my 84yo mom. Their website has no # displayed ANYWHERE. It is all automated or you need to set up an appointment at a brick & mortar store, again, via automation. No humans. read more

I was dreading having to fight for every dollar when signing up for new WiFi services, but I was delightfully proven wrong. Matt and Dylan were amazing! There was a line out the door and Dylan was calm cool and collected, and taking the time that every customer needed to feel seen and heard. It did take a while, but Dylan was doing quality service so we did not mind. Then after waiting for a sec, Matthew helped us set up a service that fit our needs and we felt no pressure to buy more than we wanted. He was super helpful and made the process seamless. He made sure we were taken care of and took the time to explain everything to us to make sure we understood how to set everything up. Everyone else at the store seemed to be in the same vein too, very good at providing a quality service. Hats off to the people at the university park xfinity, they handled a lot of people very well and Dylan is doing a great job as a manager. If you need WiFi consider going here! read more

I was working near by, whilst moving apartments I needed a hookup for my modem. I needed an ethernet cable. They just gave me two! Thanks guys! read more

Xfinity is expensive compared to other internet providers and my service was very inconsistent. I decided to seek greener pastures for internet switched. I disconnected my service and turned in all my equipment. Fast forward a couple months I'm still being billed for a peacock add on. I got a hold of the text box chat support. They said it was removed. Now today I get a bill with it still on there. Mind you I cannot use the xfinity app w/o reconnecting my service. Peacock says it's through xfinity so they cannot disconnect my service. Currently I'm sitting at the store trying to have the problem resolved. I'm one hour and counting sitting here. If this sounds like a good time. You found your internet provider read more

If we had any other good option we would be gone today. Store associates are overworked, abused by most custmers and just trying to earn a living telling you about high prices and S....ty service. This is an area we need choice! I have found better service from Castle Rock store but no difference on service or pricing. We all must review to ever hope for change. read more

Be ready to stand in line to check in to wait in the waiting room for a 1 customer per 27 min call time... seems like anyone working could give a shit that u wasted an hour for them to say oh you have to do that online LOL read more

The young lady who helped me was excellent and explained everything very well. She was very efficient getting me new equipment. I was very happy with my experience it went quickly and smoothly. I was in an out in a matter of 15 minutes. I had an appointment for 1215 and they took me early. Just very friendly people. read more

I would avoid Xfinity for cellular needs. Phone number has been hijacked twice. Corporate is useless 63+ read more

After over ten minutes of navigating the 'Automated Assistant' and not being able to get my needs met, I then pursued getting to a real person for help. There is no path for that, everything sends me back to the automated assistant. I tried calling the store...same thing. High levels of irritation. Guess they don't want my business. read more

11 Jul 23 - my husband called XFinity to delete our home phone because it would save us $60 on our bill and spoke to a lady on the phone. He also told her that we wanted to change our cell phone service from T-Mobile to Xfinity Mobile. He cancelled our T-Mobile and god a code from them to take to XFinity Mobile. He went on the 12th of July to this office on Nevada and Avery Demery waited on him and could not find anything the lady he spoke to the night before had entered on the computer. Avery put two new SIM cards on our cell phones after my husband got a code from T-Mobile deleting our service with them. My cell phone was working when he brought it home but his cell phone was not working. He called Avery in the afternoon to tell him his phone was not working so he gave him a number to call that evening to see if they could help him get his phone to work. They tried several times to get his phone to work and it still said no service so they told him to go back to their office and get a new SIM card. Avery was very helpful through this whole process. Our home phone was also not disconnected as we requested. read more

From geeting to exit Matt and Dylan were exemplary. We had an issue for over 6 months that they helped us resolve. They were professional, personable, honest, and extremely knowledgable. We didn't feel pressured and even have new phones. Matt compared the phones and we have phones that fit all our needs, with insurance, screen protectors, and cases. The service we received was exceptional and they answered all of our questions, addressed our concerns, and Matt even walked us to the door when we left. Beyond impressed with Matt and Dylan. They are the perfect examples of customer service. read more

The customer service at this store was outstanding. I I returned equipment that wasn't working. The gal that helped me explained that there was some protective tape on top of my receiver that might have been the problem. I had already asked Xfinity customer service on the phone if that were the problem and they said no. As far as I am concerned, I will never call or chat online with Xfinity again. I frequently encounter problems when I am with the company this way. Without any hesitation or arguments the nice gal gave me new equipment. She was polite, professional, and knowledgeable about Xfinity products. What a breath of fresh air to actually have good customer service! I can't say this enough. Go there instead of using Xfinity online or phone customer service. Incompetent and unsatisfactory is all I can say about that subject. It would be rude and disrespectful to say what I am thinking. read more

Came in today to make some changes to 2 accounts. No long wait times and nice atmosphere. Our customer service person was Matthew and he was so amazing. Handled everything in a calm and efficient manner and got us out of there in no time at all. Yay for Matt. read more

All you get is a autobot that thinks restarting your modem will solve all issues. You cant talk to a real person. I went to store made an appointment for technician to come out and autobot chat canceled it. They deserve 0 stars. Total buyers remorse read more