I had been having issues with my iPhone 13 Pro Max, and the customer support person who works there…read moreis just amazing she's patient and had really great ideas and suggestions and I finally just had to break down and upgrade my phone to the new 16 plus and I LOVE IT!! Her name is Amanda and a huge SHOUT OUT to you AMANDA!!! You're the best!! Thanks for being so good at your job and so kind.

Very helpful staff and was greeted pleasantly. I would recommend this location. I wish USCellular…read morehas more coverage at remote areas.

Excellent service from Mack at this location. Other staff members were very friendly and actually…read moreknow what it is to offer great customer service. A pleasure to deal with, unlike many other Verizon stores.

They were very helpful and he was super polite got me in-and-out really fast and just over all was…read morea great experience

Braden and Ralph solved our problems in record time and got us back on the road!! Thanks guys!! We…read morewill be back if we need help again!!

This place is absolutely thee worst place ever. Came in at 1PM & the only person in charge has no…read moreclue what he's doing as it's only his 5th day here and has no backup. Manager has been gone all day and was supposed to be back around this time frame so I sticked around town only to come back right now at 4:30PM & manager still not here. I feel sorry for the person working here as it's obviously not his fault but the service is absolutely ridiculously. & here we are wanting to leave US Cellular to another crappy company Would never recommend this place!

I needed help with my iPhone and in 10 minutes my phone was working again…read more Thanks so much for your professional support and kind words.

Cracked my iPhone 15 screen and although not having the part in stock, they ordered it and it…read morearrived in under a week. Repaired at a decent price for the part in less than an hour. Three month warranty for any manufacturer defect. Real nice family run business, they even let me play with their dog. Please note they only repair phones, not computers!

Austin was by far the best employee I have worked with. Very informative and resourceful. Straight…read moreto the point and good at what he does. Thanks again!

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSA.read more

Staff are energetic and inviting. The process of setting of new service seems easy but is actually…read morea nightmare but is not the fault of staff, its the company. Luckily once it is actually set up and fixed its actually pretty good. Unfortunately we still get bills for a non existing account. Long story.

Rating: 1 out of 5 Stars (Would give 0 if I could)…read more If you are a business owner considering switching to T-Mobile, RUN the other way. My experience with them over the last two months has been nothing short of a nightmare that has actively cost my business time, money, and clients. It started in mid-February at the Crescent City, CA store. I spent 9 agonizing hours over two days trying to open a business account, which they incompetently set up as a personal account. I handed physical copies of my previous carrier's bills directly to the Assistant Manager for their "Keep and Switch" promotion, with the promise that they would handle the submission and pay off my $765 balance. When they finally tried to fix my account type weeks later, T-Mobile completely botched the network routing. For a critical period, I received ZERO inbound calls. All of my business text messages and security codes were routed to my partner's phone instead of mine. Their "solution" to fix their own massive technical failure? The Store Manager told me I had to pay $667 out of pocket for a device upgrade. Unbelievable. To make matters worse, I was locked out of my account, and a rep promised to call me every day to fix it--he never called back once. Now, over two months later, T-Mobile is still holding my $765 "Keep and Switch" payout hostage. Executive customer service continues to claim they "can't see" the documents I physically handed to their store manager, and the online portal says my number was never submitted. They will promise you the moon to get you to switch, destroy your business operations with their technical incompetence, and then ghost you when it's time to pay the promotions they promised. Utterly predatory and exhausting. Do not trust them with your business.

I had the battery replaced in my iPhone 12. I didn't find out until after they did it that they…read morebreak the waterproofing seal and don't re-seal the phone. Also, just so you know, the battery is an aftermarket product, not Apple. I wish I had gone to Connecting Point instead.

Mobile Madness is Ahhhmazing!! 3rd time i believe i've gone in for help... instead of a new phone…read more40$ n made my apple11 like new, so fast. i'm very happy. ty again gentleman

Had a good experience The clerk was helpful and…read moreknowledgable I would go back again Lots of products to choose from The last time I was in the chat cat store was not that Pleaant It's good to see they have changed to the better

The guys were nice. However they replaced my screen , after my phones keyboard was broken. Not…read morehappy, and they weren't very intrigued to help even though they agreed my phone was broken. Said that the screens were probably not compatible.... then why would you use it? Would never go back.

Superior repair of a scratched screen! They even came to me to complete the process as a mobile…read morephone claim from Asurion (Verizon). Cassandra was very responsive and communication was outstanding. The phone was repaired quickly and to my total satisfaction. Would definitely recommend!

Customer Service and communication are excellent. The replacement battery for my iPhone is not…read moregood. At best, its no better than my 4.5yr old original Apple battery. It may be worse.

Soooo, I just switched to T-Mobile and drove around town and whew-weee I got coverage and locked in…read moreat good rate. Today was my final draw for spectrum mobile, I can not even report a power outage from my home on their network. I will be traveling around tomorrow too, so I'll get to see how good the T-Mobile service really is, but they did share I'm SOL when In Klamath. They also shared that they are working with Elon Musk to get coverage via satellite, so that's cool. Great team down at our local T-Mobile and we got free phone, free service until the we end our service. they took our iPhone 12 Pro Max as trade in at $250 each. In the end we walked out with three phones, bunch of promotional items (free Netflix and Apple TV and discounted and short term offers of AAA and Sirius XMRadio and I think couple more). We are locked in at $130 a month for three lines unlimited and so I'm saving $50 with an extra phone on my plan. It's crazy. Jay is the boss and got us hooked up, but we also got to meet our sons friend from High School Diego. Great overall experience with many perks.

Rating: 1 out of 5 Stars (Would give 0 if I could)…read more If you are a business owner considering switching to T-Mobile, RUN the other way. My experience with them over the last two months has been nothing short of a nightmare that has actively cost my business time, money, and clients. It started in mid-February at the Crescent City, CA store. I spent 9 agonizing hours over two days trying to open a business account, which they incompetently set up as a personal account. I handed physical copies of my previous carrier's bills directly to the Assistant Manager for their "Keep and Switch" promotion, with the promise that they would handle the submission and pay off my $765 balance. When they finally tried to fix my account type weeks later, T-Mobile completely botched the network routing. For a critical period, I received ZERO inbound calls. All of my business text messages and security codes were routed to my partner's phone instead of mine. Their "solution" to fix their own massive technical failure? The Store Manager told me I had to pay $667 out of pocket for a device upgrade. Unbelievable. To make matters worse, I was locked out of my account, and a rep promised to call me every day to fix it--he never called back once. Now, over two months later, T-Mobile is still holding my $765 "Keep and Switch" payout hostage. Executive customer service continues to claim they "can't see" the documents I physically handed to their store manager, and the online portal says my number was never submitted. They will promise you the moon to get you to switch, destroy your business operations with their technical incompetence, and then ghost you when it's time to pay the promotions they promised. Utterly predatory and exhausting. Do not trust them with your business.