Wnt in to replace my sceen and dude broke my glass back on my galaxy s7,and I just looked inside my…read moreother box and my volume down button is missing from the phone. Hmmm . Dont use this guy he is not only rude but your phone will be worse off .

Lousy Amazon Hub pickup. Not open on weekends. Guy there is grumpy & has no customer service…read moreskills. He basically acts like we are lucky he was there to help us.

We received stellar service from Wes today at your 220 Ne Beacon Dr Grants Pass, OR 97526 address…read more We recently took over a business which meant we needed to transfer the previous owners phone numbers to one of our old phones. As a result of this swap, we dropped calls. Customers kept calling our other line telling us the main line was disconnected. What a nightmare! Who knows how many crucial calls we missed? Wes flew in like Batman, sans the cape and accessories, and saved the DAY like the total superhero he is. His suggestion, we swap to a new phone. (my old phone never worked right anyway) It sounded really complicated...we needed to swap to one phone, then the other, then back again....I think Wes saw my eyes glaze over and my jaw drop because the man literally then proceeded to draw me a schematic of how this phone switchy-switch was going to happen. He brought the technical jargon down to my level. Not only was the whole process done quickly, but it was done with ZERO hiccups. I came in ready for delays and hiccups. I came in expecting no less than a two hour process. We were done in under an hour and started getting customer calls while still in the store!!! Wes also went above and beyond and got our phone to properly display our business name when we make outgoing calls. Something that I have been nagging my business partner to take care of since at last November. He even called our phones to make sure that they were working AND to make sure the name read properly. What's more; He even put the phone in the protective case for us. What an absolute legend! 5/5 stars. I appreciate the customer service, the business transition has been incredibly stressful, but with his patience, kindness and efficiency he removed one more weight from my shoulders. Thank you, thank you!!

They need more people with better customer service! If you go here you can always expect a wait or…read morefor them to close early. I hate us cellular! I asked for a text or call since there where at least half dozen people in front me. No they won't do that. Verizon will! But dammit 1 star * at least there is service at my house.

I went in to ask questions about getting lines and they ran a credit check on me. They told me that…read moreI could come in Monday for new phones which was fine. But than my husband went over to Sprint and they ran his credit, got us all set up with phones and tablets. While we were here at Sprint one of the workers went over to US Cellular to talk to them and they told the Sprint worker that I'm being classified as a fraud and that they should watch out for me. Needless to say, I'm having my mother in law deactivate her accounts with them and we will no longer ever be in business with them again!!

Don't waste your time guy got mad he had to help was muttering things under his breath and told me…read morehe tells most people "they don't even do this" which was setting up a SIM card

Came in for an upgrade and Trevor was really kind and patient. Helped get me through the whole…read moreprocess with ease. All around, outstanding service!

Jeff the owner is super helpful and honest .He knows what he's talking about and is about saving…read morehis customers money. he always has a smile and makes u feel comfortable

Went to the store to unlock phone, the couldn't help me and told me to go to Eugene or Medford…read more Couldn't get through the robo phone system either. Very frustrated.

We we're having extreme difficulties setting up a new phone online. We went into the Coos Bay store…read moreand Kit the store manager went above and beyond what a regular employee would do. AT&T online technical department gave up on helping us. Kit worked with us for about an hour to overcome the problems we were experiencing and managed to solve our problems for us. It was much better dealing with a real person than trying to explain on the phone. We highly recommend this store to help you out. thanks for a job well done

I went in here to get a screen replacement on my s21 ultra and they spent hours working on it and…read morefinished and then it would not read the SIM card he worked on it longer and couldn't fix it even swapping parts from the same phone model it cost 250$ he agreed to refund 150$ and gave me a receipt showing the refund processed I have never received the refund I have escalated this to my payment provider and requested a dispute the business when i call to ask about the refund says it should have been refunded already it has not i explain this to him and he hangs up on me I'm currently disputing the charges with my bank and quite frankly seems like I will have to go to small claims court to resolve buyers beware

They fixed my screen, but in so doing, they broke the network connection. The employee who…read moreaccidentally damaged the phone tried his best by replacing the antenna, but it must have been the motherboard that was damaged, because even a factory reset of the device did not restore the data connection, and it was the conclusion of the support team of my phone carrier that the phone needed to be replaced. I wrote an email explaining the situation to Cellairis and asking for a refund for the repair which broke the phone. They called me back and said they would not replace my phone. I said that I did not ask them to replace my phone. They had not even read the whole email before calling me to tell me "no." They then, of course, said it was their policy not to offer refunds for repairs either. So now that I have paid for a repair, I will also be paying for a replacement. I would have saved myself $200 and a massive headache by never coming here.

I subscribed to their wireless hime internet for ten months. It worked great for nine months, then…read moresuddenly it was terrible. Verizon tech support is borderline useless. I fiallt had to cancel this week. The people in the local office are great, but they can't do much about technical issues. Also, Verizon makes it ridiculously difficult to cancel the service.

I highly suggest take your business to a corporate Verizon store. I've had nothing but bad…read moreexperiences here. I was convinced that the 5G internet box was the best in our area. Spectrum is 1G and we tested running at 200mg when 5G Verizon was barely at 20mg! I have asked 6 times for a return kit and got a $200 charge on my account because of the hassle of unable to return the dumb box! I've bought chargers from this location and was sold a couple things I DID NOT need and refused to be allowed to return them I've lost $150 dollars to this scam place. Go to Roseburg or Eugene. Not worth it to do business here!