This was not a good experience.
This store convinced me to do business with them rather than doing business with a cheaper online service provider e.g. Visible aka Verizon $25 a month unlimited text, talk, and free hotspots because they offered in store customer support should you have any problems or have any questions.
This was the only reason I committed to doing business with them because I stated I will probably need some help getting started, as this was my first cell phone.
It took over an hour to set up the phone. The mall was closing, I was exhausted being there so long with one dog on the lap and another senior waiting in the car. I am a reasonable person if I was told upfront it took this long to set up the phone, clearly I would have done it on another day when I did not have my pets with me.
I left the store than got a phone call days later from the store telling me to come back in and talk to anyone to finish setting up auto pay. I was not sure why this was needed, but it sounded like a good idea. This took three more trips back to the store because they were always busy with limited staff, and for some reason you can not make an appointment. On the third trip back to the store it took another hour of sitting there trying to set up auto pay, and then I was told I would be charged $39.99 for the start of my service because you only get the $10.00 discount if you sign up for auto pay when you set up the service.
When I asked why was this not set up at the time I bought the phone? Or why did you not tell me I needed to set up auto pay when I left the store to get the $29.99 price I committed too? They told me the notes in the computer says you left the store because you had your dog in the car.
What? You have the time to be taking personal notes about me in your computer system, but you do not have time to tell me that I only get the $29.99 if I complete your hoop jumping process of setting up auto pay on the US CELLUAR web page?
Then they told me they were not the ones that help sign you up to get the $29.99 price. The other sales rep stood up and started raising his voice telling me "We are a retail store. That's what we do here. You need to call customer service if you need help. We do answer questions because we are nice people, but you need to call customer service if you need help"
I tried to speak, but he kept talking over me. I said " That is not what the owner told me the services you get when purchasing through the store. I was told the reason why you want to do business through your store is because there are people here in the store to help you"
I left the store with the other representative saying as I exited the store
" Well you cannot please everyone".
I felt I was not told the whole story of what had to be done to get the $29.99 price or directed how to complete the task. Then I was yelled at when I came to get help and told this is not what we do here. When I questioned the additional surcharge assessed I was told it was my fault for leaving the store because my dog was in the car. This is completely crazy.
As a final treat.... I was verbally insulted as I left the store with the suggestion it was my fault for being a person that could not be pleased.
How can you treat people like that?
I now had lapsed the 14 days to be able to return the phone and get another provider. This Galaxy A15 they sell can not be transferred to another provider due to the way they configure the phone. read more
