If I could give a negative star review of Cricket Wireless in general, I would!! The Cricket store…read moreitself is ok, the Cricket Phone Service, and, ESPECIALLY the Cricket.com or the Cricket App are USELESS!! I attempted to purchase an extra Gig of Data because my plan was set to renew (and paid a month in advance) but, the App wouldn't process my payment, then, SURPRISE!!!! My account was suspended because I 'didn't pay for the Gig of Data'!!! You cant make this up people!! Then, when I went to the Cricket store, not only did I have to pay the reactivation fee, but, get this a 'customer assistance fee'!! I will NOT be a Cricket customer after I use the month I have been charged for!! If I thought for a SECOND that I would get a refund of unused services, I wouldn't be a Cricket customer after TODAY!!

Walked in. Added a line super easy. I believe we worked with a man named Mel, who was district…read moremanager. He was funny and upbeat and really helped us out quickly and honestly. We appreciate all your help! Recommended for sure.

I got a new phone through AT&T and could not get it to work. I took it into the AT&T store in…read morePlainwell. The manager there was so helpful and got my phone running. He was very patient with me as I am old and helped me navigate all the glitches that occurred. I also received two follow up texts from him to make sure I was doing OK with the new phone. Kudos to that manager!

From the owner: AT&T, serving over 81 million wireless customersread more

Very quick and easy to set up an appointment. Super quick (an hour) for an iPhone 11 screen repair…read more Cheap pricing. Staff was extremely helpful and knowledgeable.

Started with great prompt informative communication via email. Followed that up with friendly…read moreservice at the store front, at the quoted price, and even done with the repair early. I was also surprised by the selection of used equipment. We will go back for sure!

I received the worst customer service today and the store manager didn't take it seriously. He said…read morehe did appreciate the call but apologize or seemed concerned exactly which salesman it was.

After leaving the ATT store in Kalamazoo with no help from the workers there, I came to this…read morelocation. The manager Phil was so knowledgeable and helpful! he got me in and out and fixed my problem with my phone turn in within 3 minutes, the other store told me they couldn't do it at all. Michael was very helpful too. I appreciate their help, they're awesome!

Stopped by a few minutes ago and store is cleaned out, apparently gone out of business. No updates…read moreon their FB page since December 2024 either. It's too bad, because it was a great business while it lasted.

Never know when their store is open. Doesn't matter if store hours say they're open, the door is…read morealways locked. This week they posted a paper sign with limited hours available (assume because of staffing) but even during those hours; the store is closed. Trying to pick up a package Amazon delivered to the locker here and can't access it.

I would give this business and service zero stars if I could. I had a cracked iphone 6 screen. I…read morebrought it to the cellairis kiosk in Portage, Michigan. I didn't realize when the man had fixed my phone that the screen was not flush with the phone because the man who fixed it put my phone case right back on. When I had brought the phone back for him to fix it he said that there was no warranty and that he could not fix it. When I told him I would be contacting the better business bureau he then told me I could bring the phone in and that he would fix it. When I brought the phone in he told me that he could not fix it and that I would need a new screen. He then took my phone apart to show me and ruined the phone even more. My screen is not even sitting on my phone correctly and has completely ruined the functionality of the phone. I am asking to be re-funded my 100$ that he charged me to fix my phone so that I can bring the phone else where and have it fixed correctly. He refused to do so, I will be contacting the better business bureau and the attorney general hoping that they can help resolve this issue. I would not recommend this business to anyone, especially with a cracked screen because they will just ruin your phone even more.

Stopped in today and Dakota was awesome !!! She explained everything well and got my new iPhone…read more17pro set up quickly. Super helpful and answered all my questions. Best in store experience!!!!

came out after work to upgrade my phone and waited two hours for one customer to be helped before i…read morecould be seen. Placed my order and was ready to pick up and pay but not one but two days in a row they said their computers were down. commission store that cant even make sales is pretty disappointing. will never shop at this store despite alex being genuinely friendly.

I dont recomend you use this business for your cell phone accessory because some items might not fitread more

Super impressed with this location. First went in for a screen replacement for my iPhone 6s (great…read moredeal for $40 in 20 minutes). Got it back in 15 minutes. As I was walking out, I realized the bottom of the screen didn't work correctly, so I went back. They apologized and replaced the screen and added a screen protector for free in about 7 minutes. Rebecca and Rashid were super easy to work with, kind and great examples of quality customer service. Rashid told me this is the third location he's had. First was a kiosk in 2006, then store 1 was in 2011 (still in the mall), followed by this store in 2016. With service like this, I expect them to stay around for a long time!

Was quoted $320 for an iPad Pro 12.9 screen. No screens were in stock. When I came back the…read morefollowing week, they only had a "premium" screen for $380, a more than 18% up charge. This premium screen is the worst tablet screen I've ever had. It takes longer to clean the fingerprints off of it. It's more reflective, so it's harder to see with bright lights above. It doesn't get as bright, so it's harder to see when sitting outdoors even in the full shade. The color tint is cooler than normal, so whites look bluer. The edges of a full white screen have a slight purple cast. A block of white next to block of black sometimes has a slight red cast. Colors sometimes shift when moving, e.g. white on black text can look bluish or greenish while scrolling. Sometimes when scrolling there's a weird flicker in parts of the screen. The brightness is not consistent around the middle point -- there's a glitch around the middle setting where setting the screen brighter makes it dimmer and vice versa. This can make the screen unexpectedly flash when auto-brightness is enabled. There are several places where touching the screen or holding it on the back causes dark spots to appear. If I knew the screen was going to be this bad, I would've bought a screen protector for my cracked screen or bought a new iPad. The lowest end iPad would've had a smaller, but much better screen at a lower price. There is nothing premium about this screen other than the price. Good: Friendly service, was ready when promised Fair: Workmanship. On two sides of the new screen there are gaps wide enough that I can fit my fingernail between the screen and the body Bad: Screen quality Terrible: Upcharge for a lousy screen