Drove up from Wheeling to drop off a 30‑year‑old EQ that refused to power on. Vince fixed it in one…read moreday like it was nothing. Didn't charge a penny more than my $25 deposit. Vince is the Chuck Norris of electronics repair.

I was having issues with my record player and someone referred me here. I brought it in on a…read moreSaturday afternoon and paid a $25 deposit. I got an email and phone call the following Thursday that it was ready. Considering they're closed Sun-Wed, this was a fast turn around! I didn't owe anything extra. The lady who assisted me both times was very kind. My record player is back to normal now! This is the perfect spot to take your record player if you're having issues.

Tried to get a hold of the local Geek Squad. Got an AI assistant. Horrible. Hung up on me twice…read more Didn't know the Geek Squad fixed cell phones. Wouldn't transfer me to a person. When i finally a person i had a headache and was yelling at them. Not their fault. What should have been a 5 min phone call too over 30 minutes. Get rid of the AI assistant. Give us a real person. Will not use Geek Squad again due to inability to talk to someone competent without jumping through hoops. The companies that don't go to AI assistants will stay in business. All the other ones will go out of business. Personal care and competence still matters a lot.

Had a terrific experience here today, a Monday. Made a substantial purchase. The associates were…read morevery helpful. Best Buys, like Apple stores, can be wildly busy places so I try to visit early in the week when customer traffic is lighter.

Kevin is very experienced and professional with repairing audio equipment and other electronics. He…read moreis a great person to talk to, very knowledgeable, great customer service, keeps you updated on projects, and overall top of the line service. Your item will be in great hands with him. Good prices in regard to the labor itself and the parts that may need to be ordered. Don't expect a 1 day turnaround. Repairs take time and other projects are also queuing to be done. Cash and check only. Wednesday's are typically his availability if needing to pick up or drop off items. Will be a repeating customer.

I wanted a cap upgrade on our tube amp & preamp. Other stereo/audio shops were too busy or not…read moreinterested. One ultimately gave us Kevin's number. He met us halfway between our home & his, swapped in 12 V-Cap ODAMs, and got both pieces back to us in two weeks. The work is flawless and his price was very fair too. I spoke with Gordon Rankin (owner of Wavelength Audio) and Scott Bierfeldt (importer of Art Audio gear) and both remarked that Kevin was known as one of the top ten audio repairmen in the States. This guy is great. Highly recommend.

I absolutely love this store. They guys that work here are so incredibly nice. I had a great…read moreconversation with one of the owners the last time I was here and I said that I would be back in soon to buy a receiver. I was told "you don't have to buy anything, just come back and visit". He was genuinely interested in our convo about hifi audio and never once pushed me to buy anything specific. I purchased an Onkyo receiver from them a few years ago and it is still working great. Fantastic experience every time I visit them. Highly recommended!

Excellent overall!Very satisfied with all of my purchases here. Sales and Service is top notch!!…read moreSo happy this place is still around. Kudos to Art and Ed for the fantastic customer service for many years!! Sincerely Kevin Bodnar

This store is so dirty! It's an allergy attack waiting to happen. Use the cleaning products donated…read moreto clean this mess! It's insane! Huge hygiene issue!! Bug dust globs in the dressing rooms. The entrance door has been broken for years and they haven't fixed it- just blocked off. It is grossss

Very clean and very well organized. The prices are about the same prices as Goodwill's prices are…read more Very, very large inventory.