Went into the store and bought a jet pack to use in my home and was told it would work great went home and it didn't work unless you are right by it. So I called the store and wanted to exchange it for a stronger power one. I told the gentlemen on the phone I wanted to exchange it for the 7730L now it had only been 2 days by then. I the gentleman said they are both the same and I said no and I wanted to order the 7730L and exchange it. He then said well I can't do that, the manager isn't in and she would have to be the one who handles that. I said ok can you have her call me when she comes in and I have him my number. I waited to days and no call. So I proceeded to just go ahead and order one through Verizon.com it was wonderful. Showed up the next day and I'm most pleased. Customer service told me I needed to take the other jet pack to the store and tell them I want to cancel the line and get a credit back. Now keep in mind they have a 14 day policy and I'm still within that time frame. So I went into the store that I didn't like just to bring it back and cancel the line and get a credit for the 1st jet pack. They told me they couldn't cancel the line only customer service could and put me on the phone with them. In the mean time they called the manager while I'm on the phone with customer service and she wanted to talk with me. How can you put me on one line and then want me to also talk with the manager on the other line. So I asked customer service to hold on and talked with the manager. She proceeded to tell me that I can't return it because I ordered one from Verizon.com and I should have ordered one from her! I said well I tried to and no one called me back and The gentleman I spoke with earlier in the week argued with me to say that both jet packs were the same and he was going to leave you a message. I'm sorry your staff didn't give you a message. They she said I would have to pay a restocking fee of 35 dollars. I said no and put the phone down and went to speak with customer service. They asked me to ask the gentleman in the store now to please give me a packing slip and he said no. The customer service said what did he say? I told her and she said she would handle everything. Then I grabbed my jet pack and the staff told me I can't have that because it belongs to them. I said no I paid for it and it belongs to me. Threatening me. I felt almost like I needed to call the police because they were so vile. Horrible customer service, don't use this store ever. The most unprofessional staff I have ever experienced in my life. Verizon Corporate store is were you want to go. No respect for customers at all. Buyer beware!!! read more

Staff at Wireless Zone is extremely helpful. I have heard that the Franchise locations are not the same or are not helpful. This is not the case with this location on 41. Everyone there is friendly, knowledgeable, and very helpful. I feel like no matter what my issue is I can go there and not be pressured or feel like I have to buy something for them to help me like I have felt in the past at other locations. Owner and Manager are always on hand to help along side representatives. I would recommend this location to everyone with Verizon and if you don't have Verizon this is the location you should visit to make the switch. This store is also very involved in the local community with events, fund raisers and they always donate to help when asked. Please make this you new Verizon store. read more

Wireless Zone of Brooksville ROCKS! Jaime and Ryan are the Best! Excellent, exceptional customer service;. All Representatives are extremely knowledgeable on all cellular devices. I love the fact that each Rep specializes in different aspects of networks, devices, troubleshooting and more; as these trademarks and specialties make for a better, stronger, more efficient team; which meet customer satisfaction. Wireless Zone of Brooksville is No. 1 in Customer Service, and services proudly on behalf of Verizon Wireless!!! A decade in the same wireless business with repeat customers speaks excellence of the owner and tenured Reresentative(s). read more

We had the very pleasant experience of dealing with Kourtney today, and we can't sing her praises enough. All we were doing was transferring service from a phone that died to one that our daughter gave us, but she treated us as if we were buying a new phone and signing up for a new plan. She was efficient, knowledgeable, personable, funny, and polite. She even tried to revive our old phone! She patiently explained everything that was transpiring and gave us tips on usage that we didn't know. Kourtney is certainly an asset to this Verizon store, and we will seek her out when we need something. read more

I have been a customer with them since 2005. I have business and personal phones with them as well. Jaime and Ryan and all the employees have always been very personable and go out of their way to help in any way they can. I have referred several people to them and they also appreciate the customer service they provide. So many businesses treat you as a number, at this location they treat you like a friend or family. Would definitely highly recommend them. read more

After having nothing but problems with T-Mobile...I decided to switch to Verizon. I made a great decision! Amy explained the "switch program" to me perfectly and the transition was smooth. I'm surprised by other reviews on here. I have been in the store several times and I have always found the employee's to be friendly, attentive and knowledgeable. I guess you can't make everyone happy. Personally, I have recommended this store to my family and friends. read more

Zalee is the best person I've ever dealt with in the Verizon companies! She goes above and beyond and completely understands your needs. This place cares about you and wants to you understand everything and anything you're doing that day, you're not left in the dark like everywhere else. Will definitely tell everyone I know to come here! read more

This location by far exceeds the other stores in this area. Ryan and Amy are terrific every time I come in. Today Ryan spent over an hour with me helping me set up countless apps and my fit bit. I know this isn't his job but I am very pleased they go the extra mile at this store to help me! I refer all my friends and family there! read more

Utilizing sticks, rocks or other primitive technology is above the skill level of these employees. I can't recommend another store, because I've never been to a Verizon franchise that didn't waste your time. This store sets the epic high score for overpaid workers. Run away and warn others. I'm afraid they are already breeding. read more

Staff made me feel welcome and comfortable with COVID precautions and guidance on selecting a new phone with optimal guidance on what suited me best. I'm appreciative of them taking the time to find the best personalized options for me and my family. Will be coming back for any future phone needs. Thanks! read more

Kourtney Brisco was awesome when we went to pick up our newest IPhone 11 and our Iwatch!! She was very personable and explained everything. Need more employees like her. The whole staff was very pleasant and the owner was also a big Help. Thank you to u all JAmes & Melody read more

I have nothing but praise for the young man who assisted me, a novice. William Woodley was patient, kind, knowledgeable . He took it slow, I needed that, and didn't get that treatment at a local larger location. All needs customer service needs met for me. Recommend. read more

Best Verizon store. They are so helpful when it comes to my questions and they never make me feel dumb because im not tech savvy. Everyone is patient and understanding and extremely knowledgeable. Id recommend this store everytime. read more

My family has been coming to this location for about 7 years and have never been disappointed in the service that has been provided. Everyone is always friendly and ready to assist us in any way possible!!!! read more

Jaime at Verizon wireless is amazing! She really came through for our family! Zalee her assistant manager was also was fabulous! Thank you for all of your help! read more

Yadira this lady should be head of your customer service for Verizon. She is the most helpful person I have ever had at Verizon. Jerry & Maxine seibold read more

Excellent customer service and experience! They helped me with my new iPhone from apple. Other stores would not. Definitely recommend this place read more

Always very helpful and professional. 100% all verizon arirea should be eun like this one. Gary and Jaime helped me with all my concerns

Entire staff at this location far exceeds any other Verizon store. I would recommend this to all my friends and family.