I've never been in the store or dealt with them period. However, an individual female manager there…read moreran my credit and accessed my information, stating the reason was for a cell phone application. Total lie. So now my information is out there to her and whoever else she passed it out to. Oh, and the owner? He talked to her. I'm sure that did the trick and she knows better now, wink wink. If you value your personal information I would stay as far away as you can from this store and these people, too. Verizon wireless has a contract with them to sell Verizon accounts and products and doesn't seem to take it seriously when someone's information is obtained illegally. A violation of a federal law! I highly recommend steering clear of both.

I have gone in over and over and over again not being able to make a decision on a phone I wanted…read more The lady who helped me each time even showed me how to compare the phones I wanted to buy side by side. She explained everything I asked so that I knew what I was looking at. When I finally did buy my phone, I was so happy with it. I took it back a few times with questions and she helped me figure it all out.

The workers in this store let an unauthorized user trade in a phone that was on my plan then stuck…read moreme with a bill and refuses to fix it and refuses to give us the district managers number to cover their tracks

From the owner: AT&T, serving over 81 million wireless customersread more

fixed my screen!! last night it was broken now its fixed very nice and easy service. the guy was…read moresuper helpful and quick

My son broke my wife's phone. The screen has a small line going thru halfway the bottom of it. She…read morehas a Google pixel 2. How much will u charge to fix the screen? We need it done ASAP

I regret dealing with them. Further checking showed I could have bought a 'new' phone for less $$…read morewith a new factory warranty. I overpaid--my mistake--won't happen again.

Let the buyer beware! If you are looking for an Apple iPhone repair know that Montour is NOT an…read moreauthorized Apple Repair Center NOR does it use genuine Apple parts. I had my IPhone 15 Pro screen replaced and in less than a week I had numerous problems with brightness, touch control and a battery that bleeds energy like a stuck pig. Montour's attitude when requesting a refund was "you didn't ask nor did we tell you" we are not using Apple parts. Great business model - very deceiving. Funny- the repair cost was about the same amount as Apple. I learned to ask more questions when its an Apple product needing repair. Be careful with this company.

today I went to store to ask if they could try to find my lost "NOTES" on my iPhone. I had just…read moregotten a software update. Nick took care of me and within 12 mins what I thought was lost forever was back! So much info I had lost for a week. I'd searched for help on the internet with NO help. I thank the great people at Verizon store. They have happily and patiently helped me with a few other problems over the years. There were 3 other employees there ready to help and gave advice for what they said was a known glitch with this upgrade. Very helpful employees and nice, clean store

This place is awesome. So much more helpful/nice than the "corporate" store on 13…read more I worked with Mike and Steve, and they were soooo helpful and patient (and fun). IF possible, I will only go there for my Verizon needs, because lets face it Verizon sucks the life/money out of you but "they have the best coverage".

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

This is the place to go in the Port Jervis, Matamoras and Milford area for a new phone or if in…read moreneed of a repair. We came in initially for a cracked screen issue - which was done very quickly and to our satisfaction. We noticed a nice selection of new phones and the owner Terrence couldn't have been more knowledgeable in regards to every manufacturer's products. Terrence also made 100% sure that we were happy with our purchase. A repeat customer is what he gets in return. A+ in all aspects of customer satisfaction.

Unequivocally, this guy is the real deal! My phone wasn't letting any incoming calls from anyone…read moreunless they were in my contacts. He trouble shouted it in 5 minutes and problem solved. I would NEVER work with anyone else. Didn't even charge me! Who ever out there who gave this company a one star doesn't have a clue about this guy's talent.

Really friendly, direct about pricing and time to repair. Repair was exactly what was needed and he…read morewas very professional.

Shauntay has the patience of a saint . She did not give up on me when I was having problems with my…read moreaccount. All the employees had been very helpful, but Shauntay is the bomb.! You've give these guys a break. The carriers, whether it be Verizon AT&T, etc. are constantly changing the rules on them. I don't know how they keep up with the chaos.

Three different hot spots programmed. None works over a day. Unable to refund money as I prepaid…read moreservice. Indifference and incompetence combined. Stay far away!!!!

I don't like to write negative reviews, but I find myself disturbed by what happened to us on our…read morelast visit. I should say first that the salesperson with whom we worked was stellar and in no way participated in what I thought was a needlessly uncomfortable moment for my family, myself, and for others in the store. This complaint concerns a staff member who seemed like a floor manager and who paired us with a salesperson as we entered. At some point, he directed another customer to some phones along a wall and, in a booming voice, said "Those are the Obama phones." While this reference to a debunked bit of propaganda might be forgivable (the Lifeline program was created in 1984 under Ronald Reagan and was expanded to cell phones under Geroge W. Bush in 2008), what happened next was disturbing. The staff member continued, saying something close to the following: See, everyone stopped talking! Indeed, everyone had. Some tried to make jokes. Others stood in silence. The tone and language of the staff member made it clear that he intended to be purposely provocative. While I have no problem with political speech, even political propaganda, this was a place of business and that uncalled-for provocation interfered with a legitimate transaction. My family saw what was going on and was uncomfortable, but we remained in the store because the salesperson we were working with happened to be gracious. We will, however, think twice about setting foot in that store again.

Verizon and other wireless cellphone providers usually get a hard rap for service and prices. I…read morehave to say the last time I went in here to upgrade my phone I received really good service here (last month I think). The manager took good care of me and all the staff members working in general were very friendly and went out of their way to be helpful. I was not pressured to buy services or products that I did not want or need and the manager worked with me to find the service that was right for me...which was just an upgrade with my phone and including internet. He talked me through the mail in rebate and told me exactly what I needed to do in order to get my rebate including cutting the box rebate off the box for me and taking care of my receipts etc. I bought a cover and screen protector which he took the time to install for me. He also took the time to transfer all my contacts and my pictures from my old phone to my new phone. It was obvious that he loved and enjoyed his job by the way he treated his customers. Wait time in the store was not that long at all. The store was clean and inviting and I was greeted by happy workers the moment I walked into the door. Very nice and positive overall experience.