I'm giving this T-Mobile a 2 star rating because I was able to get help from a nice manager…read moreeventually. I walked in the store trying to get assistance with one of my T-mobile devices and I was dealt with very rudely by a woman named MiAngel, she was not at all helpful and visibly annoyed when I came in needing assistance. I do not recommend going to this establishment for help. I did not like the way I was talked down to or treated by MiAngel, good customer service is very important but is often lacking these days :|

This is the worst company ever to get a phone through. I have been trying for MONTHS to cancel…read moreone of my dang lines. JUST ONE OF THEM! I was going to keep my second one but my friend got another phone with another company because of this ones poor reception and want his cancelled, after I got billed for the FOURTH month in a row for his line (and no one was willing to even help with the fact that I kept getting billed for an unused line) I decided to leave all together. I decided to call back a couple days later and see if it actually canceled and much to my surprise it wasn't but it had a "future cancel date"...... then I was going to be billed with my line AND HIS LINE yet again... after talking to them for ever they finally agreed to just charge me for mine even thou I cancelled it on he 5th... that wasn't working with me so I sat on. The phone another minute until it was finally knocked down to 50 which is still bs but better than it was. You better not get a phone with them unless you like bad service and will never cancel it seeing how it takes an act of congress to get them to actually cancel it. I guess we will see the 22nd if they actually did their job... Don't do it.

AT&T Issue I…read morepurchased a new iPhone 14 on February 18, 2024. Since then, I've had multiple discussions with AT&T--both over the phone and in person at the store where I bought the phone. I was initially told that I should receive a $515 refund. However, when I called on October 15, I was informed that I would only receive a $215 refund. The reason given was that, in order to qualify for new phone promotions, customers cannot change phones or plans before 30 days have passed. This was never communicated in previous conversations, all of which indicated that I would be receiving the full refund. As a long-time customer of 25 years, I'm very disappointed by this situation. It feels unfair that I'm being penalized either due to a change in policy or mistakes made by AT&T employees. These errors have cost me $300, and I believe I should be compensated accordingly.

Do not stop here!!! The staff is lazy!!!! Every time I have walked in the store they are sitting…read morehaving social hour. They seem disappointed to have someone come in. Very poor service. Lack of product knowledge and no help at all. Nothing like Verizon. I wish we hadn't combined our devices here. It's been issue after issue. It would have been better to just stick to Verizon for the price.

Best customer service I've received at a phone shop. Usually very pushy, loud, and wrong. Not this…read morego around, this is my permanent shop now.

I have broken another phone unfortunately . I went to this place 11/26/24 to have my iPhone XS…read morescreen replaced from shattering and blacking out. I had called ahead of time to get a price estimate & his price was easily the better choice compared to others in the area. Jameel (unsure on the spelling, sorry!) greeted me instantly upon entry and made me feel welcome , all while helping a customer already. I paid $80 for an aftermarket screen replacement and I've had no problems at all. My phone works just the same as it did, if not better before replacing the prior screen. He was also very knowledgeable about my iphone, he literally replaced my screen in under 10minutes, again, all while engaging and helping other customers as they came in as well! He accepts Apple Pay and will fix your damaged phone screen and let you pay after repair if needed, as this was my experience. I had a really great customer experience with Jameel and I most definitely will recommend and be using his services in the future!

The product is great but the customer service is terrible. I've spent the past hour trying to reach…read morea live agent. FINALLY, I spoke with a middle eastern (middle man) who contacted the department for me. They said I have to submit a bank statement showing a negative balance to dispute a duplicate payment I made. Just refund me my money please!!!!!

Do not go here. This store sucks. The representatives they have working there treat you like it's a…read morehassle for them to answer any questions or help you. Instead of helping you walk through any xfinity rated issues, they will just hand you a customer support number and have you call them because they are too lazy to try and assist you. My spouse was crying and visibly upset, me and her were nothing but nice and these people still acted like they didn't give a crap about their job, and not only that, had the audacity to hand me a customer support number because they were too lazy to answer a very simple question, that the manager was able to answer. The manager was the ONLY person that cared enough to answer the simple question. We were sweet to these people, and they took our advantage of our kindness and still didn't give a crap. Worst experience I've ever had in my entire life. I don't even write reviews. If you are in the Desoto county area, please think twice before visiting this store, let me save you time, money and frustration, just go with AT&T or Verizon. These people do NOT care about you! They are just there to collect a check. Don't believe me? Go visit the store and experience how depressing it is, and the lack of customer care.

I think I've already done a review. They were great and I'll be going back. Customer service was…read moreprofessional and device works perfectly. The pricing was awesome compared to Apple and the cell phone shop in Clarksdale.

A business that is true to its name! Mr Hurt saved the day!!! He fixed my son iPhone that I thought…read morecouldn't be salvaged. Saved me a bunch of money. And to find out, he services computers too. He will definitely be my go to guy!!!

Have had service 3 months. Was signed up for phone in addition to internet which I did NOT want…read more Duplicate charges on bills, but have been able to get them removed (just a pain!!) Speeds are considerably slower than they should be, and price is outrageous but being in a new area it is on par with the local competition. Customer service is my main complaint. Called about no internet in October and woman was very short and almost rude. obviously not having a good day. Received an email that my email address had changed, and when i called back found she had modified it though it was not something we discussed or that she verified. They would not give me her name or let me speak to a manager to lodge a complaint. It has happened THREE TIMES now that a cs rep has butchered my personal info when making a call for tech support. Last time was Thursday, called and scheduled a tech to come out for recurring internet problems. Sat here Friday from 8am to 4:30pm,with no call with an eta. Called and found my phone number was changed, to an out of state area code? Had it corrected and have tried multiple times to speak to a manager or file a complaint. Received an email for a customer service survey, but the link was expired the same day I received the email. Have sent several emails back and forth through the website, with canned responses that do not have anything to do with my complaint. Finally received a call from Heather today and was told there is no way to see who I spoke to on a particular day and time, the system does not log who modifies a customers information, and was told that often cs reps do not even log against a customers account when you call in. She verified my account information and AGAIN found my email address had extra characters in it. (FOURTH TIME) So obviously when they modify the email address I stop getting notifications that something has changed in my account. Giving one star because I have to give at least one star. This is by far the most unprofessional company I have ever done business with. Zero accountability and no way to reach anyone but customer service.The only reason I have not switched providers yet is that I do not want to be tied to a contract. But as today I am looking...

Oh it's wonderful if you enjoy a potato connection, slow speeds and shitty "costumer service"!…read moreThat's about all there is to know. One star because I had to. Zero because they earned it!

I was recommended by a good friend of mine to come here about my minor damage Nintendo switch light…read moreand I took it here for repairs The owner I believe that was over the counter take a look at it and he told me the price but had to order parts for it and was updating me and I picked it up and it looks like new to me I'm so happy with the repairs

Took my iPhone 12 Pro Max in for my charger port to get replaced. Extremely professional. Got it…read moredown in under an hour. Paid half of other phone repair places offered me. Highly recommend them.

Came in due to phone battery port no longer working .. We were checked in at the door. The ladies…read morewere quick and helpful. There were three check-in people working. Melissa was the manager on duty. She was coordinating flow and checking -in with everyone . Morris, rep at Apple Store, took the phone to the back to be fixed. The port was working once he got it back. He left it on the charger to verify. He was customer friendly and attentive. He wanted to make sure that phone was charging properly before we left. He asked were we in a hurry and all.

I love my phone! I've had a version of the iPhone pretty much since the first one. I still have…read moreall of the old ones to in my junk drawer. I haven't even thought of getting any other phone. In fact, I loathe android phones and tablets with a great deal of special intense hatred. My Dad insisted on getting android phones and tablets and then would beg me to fix it when it got infected with crap he downloaded. Hate android stuff!!! I begged him to stop with them, and then he died, and I don't have to help him any longer. I am team iPhone all the way until I die! I also have a wife and four kids, all iPhones. Most of us have Apple Watches too. Hopefully my kids won't bitch about my lack of wit when it comes to technology when I am gone. Another reason I am sticking with Tim! This is where it gets sideways.... I hate Mac computers. I had a MacBook Pro for a while and I could not stand the IOS quirks. It was like they intentionally did everything backwards/opposite of Windows. It was so bad, I paid some dude I met at a Taco Bell to partition the hard drive on the MBP and install Windows on one side of it. After that I may have booted the IOS side twice. Now let me say this.... That was the baddest ass Windows computer I have ever owned! I wish I still had it but my old boss confiscated it when he fired me. That's ok, I cooked the drive before I gave him a blank disk brick laptop. So that he didn't any of the info he wanted. Asshat took my phone that day too. Also cleaned and bricked. He went bankrupt a couple years later. Anyway.... I love the Apple Store. The real value is in the knowledge of the teams here and their honest approach to helping you. I came in to get a new phone recently and was let down with how large the phones are now. I have an 12 mini and the battery had gotten bad. I complained about having to get a bigger phone and the associate said "why not just get a new battery for your mini?". Great idea, that's just what I did! I get to keep my little phone another year or two maybe! '25 - 50/111