The product is great but the customer service is terrible. I've spent the past hour trying to reach…read morea live agent. FINALLY, I spoke with a middle eastern (middle man) who contacted the department for me. They said I have to submit a bank statement showing a negative balance to dispute a duplicate payment I made. Just refund me my money please!!!!!

Do not go here. This store sucks. The representatives they have working there treat you like it's a…read morehassle for them to answer any questions or help you. Instead of helping you walk through any xfinity rated issues, they will just hand you a customer support number and have you call them because they are too lazy to try and assist you. My spouse was crying and visibly upset, me and her were nothing but nice and these people still acted like they didn't give a crap about their job, and not only that, had the audacity to hand me a customer support number because they were too lazy to answer a very simple question, that the manager was able to answer. The manager was the ONLY person that cared enough to answer the simple question. We were sweet to these people, and they took our advantage of our kindness and still didn't give a crap. Worst experience I've ever had in my entire life. I don't even write reviews. If you are in the Desoto county area, please think twice before visiting this store, let me save you time, money and frustration, just go with AT&T or Verizon. These people do NOT care about you! They are just there to collect a check. Don't believe me? Go visit the store and experience how depressing it is, and the lack of customer care.

i would give DirecTv zero stars if I could. It's super expensive, customer support is terrible, I…read morecan literally NEVER log in to my account to pay my bill - no idea why. Keep resetting passoerd, etc., but can never log in and CS can't seem to help. I'm going to see what my other options are and get away from DirecTv after more than 25 years, I'm so done!

We have researched all the television and internet service providers available in our area. Direct…read moreTV was not an option for us. Every time we go into Costco one of the Direct TV agents approaches us and we politely refuse their offer. However, I want to acknowledge Corey Beale, II. Even though we refused the Direct TV offer, he saw us looking at televisions and offered some very valuable product knowledge picture quality and equipment needs of Direct TV and their competitors. If you have questions about Direct TV, Smart Televisions, etc... head to the Costco in Cordova and ask for Corey!

I have been trying to cancel service for almost a month they will not call me back. It's a 20 to 30…read moreminute wait and then when you finally get them on the phone and tell them you want to cancel they put you on hold and never come back. I've called several times including today and I have filed a Better Business Bureau complaint and a Better Business Bureau review everywhere I can leave a review. I am leaving a bad review until they call me and cancel this. Otherwise they're taking money out of my account every month and I can't stop them. It's like a cult.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

AT&T Issue I…read morepurchased a new iPhone 14 on February 18, 2024. Since then, I've had multiple discussions with AT&T--both over the phone and in person at the store where I bought the phone. I was initially told that I should receive a $515 refund. However, when I called on October 15, I was informed that I would only receive a $215 refund. The reason given was that, in order to qualify for new phone promotions, customers cannot change phones or plans before 30 days have passed. This was never communicated in previous conversations, all of which indicated that I would be receiving the full refund. As a long-time customer of 25 years, I'm very disappointed by this situation. It feels unfair that I'm being penalized either due to a change in policy or mistakes made by AT&T employees. These errors have cost me $300, and I believe I should be compensated accordingly.

Do not stop here!!! The staff is lazy!!!! Every time I have walked in the store they are sitting…read morehaving social hour. They seem disappointed to have someone come in. Very poor service. Lack of product knowledge and no help at all. Nothing like Verizon. I wish we hadn't combined our devices here. It's been issue after issue. It would have been better to just stick to Verizon for the price.

Excellent service! The technician arrived on time, was very professional, and mounted our 75" TV…read moreperfectly. The cable management looks amazing too

James was great! It took literally no time to mount my 85' tv and I LOVE IT! 10/10 would definitely…read morerecommend.

For Service Star Shoutout day on Yelp, I would like to give credit where it is due and applaud J.R…read more and team for being extremely professional and caring. I would definitely recommend this company.

From the owner: Yes Link Store is a local provider for Digital Signage, Security Systems, Internet, TV, Smart…read moreAutomation, Small Business Services and more. Serving homes and businesses in the Mid-South and Memphis areas. Licensed, Certified, Insured and BBB Accredited.

This company is so doubt they charge me for paying for my bill n setting up a date to pay another…read moreso all together I paid an erra 10 I wonder who's pocket thats going into n I waited almost 3 hours on the phone for a supervisor n the rep keep saying n im still with you in dead cold silence.

I've had an exposed manhole cover from AT& in my front yard for over 2 months now. I've had a guy…read morecome out from ATT look at it and just say...."yeah that's bad, someone will be out here to fix it." That was weeks ago. So, if you're jogging down central avenue and happen to snap your ankle on an exposed ATT fiber manhole cover, rest assured I have all of the info, tickets, calls, and AI chats documented. That should be all you need to sue the living hell out of them. Be safe out there, they clearly won't care until they have to, and they clearly don't care about my neighborhood or my neighbors safety.

They do take Credit Cards, so I made our own Credit Card Authorization form and e-mailed it to…read moreeffect the deposit. They say the services were turned on. I wish it wasn't such a huge deal. Every time we buy a property in Mississippi I'm going to die a little inside.

Wow where to begin. 1st of all if you are in the Olive Branch Byhalia area this is your ONLY…read morechoice. That being said I have a pre paid meter. Huge mistake. I'm using 18 dollars a day! Which is outrageous. I have unplugged everything in my house and spent two days somewhere else. I still used over 18 in power. Every time the temperature drops my usage goes up. I have called and begged someone to come look at this meter. No one will come. The extremely rude customer service agent insists that it's something in my home and not the meter. Like these "smart meters" are infallible. I mean things get broken and sometimes things do get out of whack. You have to take what they give because they know they are the only game in town! I don't have an hvac system , I don't use electric space heaters I don't use my washer and dryer because of this and they are unplugged. No one really cares that I am hemmorrhaging money and all I get from the rude ladies that talk over me when I'm trying to explain this expensive problem is that it's something in my house when I know I have unplugged EVERYTHING and it can't be my house!!!