Have had service 3 months. Was signed up for phone in addition to internet which I did NOT want. Duplicate charges on bills, but have been able to get them removed (just a pain!!) Speeds are considerably slower than they should be, and price is outrageous but being in a new area it is on par with the local competition. Customer service is my main complaint. Called about no internet in October and woman was very short and almost rude. obviously not having a good day. Received an email that my email address had changed, and when i called back found she had modified it though it was not something we discussed or that she verified. They would not give me her name or let me speak to a manager to lodge a complaint. It has happened THREE TIMES now that a cs rep has butchered my personal info when making a call for tech support. Last time was Thursday, called and scheduled a tech to come out for recurring internet problems. Sat here Friday from 8am to 4:30pm,with no call with an eta. Called and found my phone number was changed, to an out of state area code? Had it corrected and have tried multiple times to speak to a manager or file a complaint. Received an email for a customer service survey, but the link was expired the same day I received the email. Have sent several emails back and forth through the website, with canned responses that do not have anything to do with my complaint. Finally received a call from Heather today and was told there is no way to see who I spoke to on a particular day and time, the system does not log who modifies a customers information, and was told that often cs reps do not even log against a customers account when you call in. She verified my account information and AGAIN found my email address had extra characters in it. (FOURTH TIME) So obviously when they modify the email address I stop getting notifications that something has changed in my account. Giving one star because I have to give at least one star. This is by far the most unprofessional company I have ever done business with. Zero accountability and no way to reach anyone but customer service.The only reason I have not switched providers yet is that I do not want to be tied to a contract. But as today I am looking... read more

Oh it's wonderful if you enjoy a potato connection, slow speeds and shitty "costumer service"! That's about all there is to know. One star because I had to. Zero because they earned it! read more

This store has been closed since September and isn't listed properly on any site or even with the main business. I have been 2 months with them and with the exception of one outstanding customer service representative have not received professional or quality service. My bill is due in the 13th if each month and I do not receive my bills until 5-7 days before deadline. I am not even able to review them online. We are also supposed to have a bundle package with Direct TV for them and I cannot seem to get my bills between the two situated because they keep blaming the other company. Why is it so hard to have a good internet provider in our area? This company sucks! read more

I can't express how terrible this company is. You order service that never works. When you request help their customer service is plain rude and will refuse to help. They are parasites that only target places with no internet. I recommend getting a cellular hotspot instead of these crooks read more

sucks big time, no connection, rebooting 3-4 times a day, can't get a real human on the phone

I have had an ongoing issue with incredibly slow internet speed and am frequently unable to utilize streaming services due to "insufficient bandwidth". After playing "telephone merry-go round", being directed to different numbers to to reach technical support, I finally lied to the computer operator and said I wanted additional service. That did the trick and I got an actual human. The human would not discuss the issue with me because my wife's name was on the account and mine was not listed. After some back and forth, I was finally connected to technical support. The tech support representative was reluctant to discuss the issue with me, but did anyway. After a period of time, he came back on the line and told me that there were sometimes more subscribers utilizing the service than the system can support and the problem I am having is a permanent one. I was offered financial consideration toward my bill with no suggestion that the problem would be resolved because they oversold the capacity of the system. It is noteworthy that they were more than willing to sell service to an already overloaded system. The search for an alternative provider begins today. read more

I accidentally made a payment to CenturyLink that was supposed to go to my credit card company. When I called to get the issue resolved a week later, they told me I would have to provide proof of payment?? When I told them you had my proof of payment when you deposited the check and received the funds. The lady told me she understood but I would still need to provide proof of payment. Will be looking for other internet providers for my area read more

I have to turn off my wifi and use data just to write this review. My husband has probably spent at the least, an hour to 4 hours each day for the last 4 days on the phone with this company. We have gone from trying to upgrade our slow internet to the highest speed available, to getting no service at all. We have had phone connection loss each time they put us on hold. We have spoken to many operators, been transferred and had to repeat our concern situation numerous of times. A new router was sent to us in attempt to provide better internet service, it didn't work. Now we are on the phone again, same back and forth a, same hang ups, plus we have an extra charge and a hold on our account. We have been paying for internet, auto drafted every month, which does not work, is put on hold, and we cannot get any answers. They are lucky they are speaking to my husband! We are beyond frustrated with them. This company has caused frustration between my husband and myself and we have had many hours wasted On unproductive calls. We have set up a cancellation date and it cannot come any sooner. This company is awful. Their customer service is awful. This company does not deserve any stars. read more

Worst customer service ever you are passed for one service phone number to another none of them able to or willing to solve your problem without internet for two days read more

I have been without internet service since July 7th. Today is the 18th. To avoid a rant, I will summarize. Today, after the 5th no call no show I still don't have any internet service even after the supervisor Bill at the home office guaranteed me they would make sure I was repaired today. After all of my 10 calls to "customer service" and getting a load of stuff from "joe" "bill" and numerous others that weren't from around here. I am thoroughly discussed with the inept service, lack of respect for me or my families time that had to be here between 8 &12 to allow access for no technician. If there was another option, I would take it but that is all we have and they are horrible. I'm in the service industry and this is flat out unacceptable. If you have another option besides this rinky dink CenturyLink PLEASE take it. I hope the zero rating goes through because I would give a negative if possible. read more