I give 1 star (instead of zero) because you can't put zero. Let me start with the positive... A salesman named Brian at this store (a new store) was wonderful. Smart, courteous and wonderful communication and customer service skills!!
Dominic Dimemmo the salesman and manager at the time I entered this store (which is NOT a Verizon owned store just "authorized" and I wish I had known the difference). Dominic tried to be customer friendly but it did not fly, but I stayed loyal to him. His co-worker was nicer, quicker, smarter (Brian). Turn out Dominic was also a lier!!! I was not given any of the things I was promised, things were not explained honestly and clearly and then he lied about me. He was promoted (why???) and transferred. Then he stopped responding to my communications. Dominic passed me off to the acting store manager in the Georgetown, DE TCC location. Her words were not inappropriate but her tone and interruptions were rude from the minute I walked in. Her name is Jenna, she has no people skills, communication skills or customer service skills. AND she may become manager. When I asked to speak to district managers of TCC &/or Verizon they would not speak to me per Jenna, and have not called me as I requested.
The short of it.... STAY AWAY FROM TCC/AUTHORIZED VERIZON STORE in Georgetown, DE!!!!!! read more