Tried really hard to be understanding with them, but this is one of those experiences that I've…read moresincerely never dealt with before. I've had Mid-Hudson for six months, with their "high triple speed" package for wifi even though it's only for the house that only I live in. Therefore there are only two devices (phone and laptop) that id need to be connected, and yet, on numerous occasions, it's obviously too much to ask for. For the past six months I've experienced the worst "spotty service" I'd ever dealt with. But hey, I thought since I'm new to a small town, maybe it's just a thing to get used to. But 8 nights I've had a paper due online for school the next morning, and the wifi will suddenly be down for a solid day. And guess what? Their "call 24" rings hours on end with no answer. Even when the wifi is working, at "triple speeds", with just my phone connected in the same room, I can't ever connect to FaceTime or wifi calling. But I can at McDonald's wifi. I recently visited family across the coast, and disconnected my service to save some cash. They said it could be turned on right when I came back with no issue. Turns out I came home, and got hit with a $50+ reactivation fee, and a 10 day wait for the guy to reinstall it. But the day I left, without my consent, they had no problem coming here and disconnecting the wiring from my house in one days notice. On the scheduled day to have it reactivated, I took off work so I could let them in. The window time was 11am-4pm. I called the day before to confirm. I called at 11am the day of to confirm they'd come that day. Waited all day, called at 3:30, and they assured me someone would come. I call at 4:30pm, was put on hold, then they told me the scheduled date was for the next day. They said that it was my error, and "why didn't you call to confirm?" To make matters worse, whenever I reach someone to speak with, horrible service. No "thank you's" or even any fake sympathy for these last 6 months. I don't typically dwell, or get angry in this situation, but I hate that they speak to me like I'm stupid for thinking they can fix anything. I'm not here to say not to have Mid-Hudson, just extending my experiences. Why two stars? Bad internet is better than no internet, I suppose.

Installation services are dismal. Waiting two months for them to bury the cable and now they say I…read morehave to wait until spring! Plus, they don't even take complaints and there isn't a customer service department. They just try to upsell you to fiber.

THE WORST!! they had to google how to. for the company they…read morework for it was sad. shame on you AT&T being that i am disabled which make standing 3 hours no joke and still no phone painful and cruel. they were calling the same customer service line as you and i would to no resolve over a period of 3 days. say no to AT&T

BE careful dealing with this ATT location.I wanted to keep my phone and number like they say but it…read moreis a bold lie. I could not keep my number and now I am seeing Fraudulent charges on my card. DEfinetly a place to avoid.

Terrible experience. Walked in at 4 pm on Sunday (store closes at 5). The attitude from the start…read morewas clear: "We're closing soon, don't stay long." No smiles. No welcome. Just rushing us out the door. I was told I'd need a more expensive plan to get the Verizon deal -- no explanation, no interest in answering questions. One employee even told me to "try to get a better deal online" because it's all in the "small print." It felt hostile, like they couldn't wait for us to leave so they could coast the last hour. If you're going to shame customers for coming in an hour before close, change your hours.

I went to the other NEW Verizon shop 4 times - each time I went they said I had another month to…read morewait until I was able to upgrade. The attitudes in that store were terrible. When I finally was eligible I was told I would have at least a half hour wait. I immediately went to the smaller, small business Verizon, at 207 Fairview. I was waited on almost immediately by a friendly, courteous employee/manager. She helped with all my concerns and got my phone ready in a short time. It was night and day between the 2 stores. I highly recommend using this small business owners Verizon as opposed to the new franchise. Now my phone has water damage and will be going there today. I hope to receive the same type of service, which I have a feeling I will.

David was so helpful. And I was changing carriers! Beth was also very helpful setting up my new…read morephone. Thank you guys!

Everything! Katie is awesome! I appreciate all the wonderful infor…read moreinformation that was shared with me.

Jeff P. from Network Solutions is very talented at his work. He was able to sort my home network…read moreand get my printer up and going. He is reasonably priced and even came to my house on Sunday to work! I highly recommend his services.

From the owner: Onsite and Remote Support…read more Network Design and Support. Voice Services. Internet Services. Low Voltage Cabling Design and Installation. IT Security Recommendations PC Installation and Support. Subcontracting Call today for an estimate.

Horrible customer service. I am paying for 2mbps and have been averaging about 1mbps for two…read moremonths. They have not solved the problem and rarely return emails or calls. Their suggested solution - buy a higher speed plan. Avoid them if you can.

From the owner: Founded in 1997, Webjogger has been providing Internet and IT services to customers in New York's…read moreHudson Valley for over 13 years. We are well positioned to meet all of your business connectivity needs may it be: Highspeed Internet Gigabit Wireless and WiFi Datacenter Services Cloud Hosting & Email Encryption IT Service & Support Network Cabling Webjogger is a locally owned and operated company, involved with and committed to the greater Hudson Valley community. Webjogger is easy to get in touch with. We're not a far-away, faceless, immense corporation. We've a proven record of excellent, friendly, knowledgeable customer service and support. We have human voices and we answer the phone: we treat all of our customers like our neighbors. Let us help you use technology to your advantage, easily and quickly!

My sales Rep Michael Gaetano was very professional and helpful. He answered all of my questions…read more Michael educated me on all of my options and he Lyme pick the best option that suited me. I highly recommend this store in Saugerties!

Best new phone experience ever. Theo took the time to make sure that everything worked, all data…read morewas transferred, we got great new phone cases. I had anxiety about the transfer to a new phone, he handled everything smoothly. Was knowledgeable and answered all questions. BIG THANK YOU TO THEO!