I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

I went in because my battery in my Galaxy S21 was at its end. It was even bulging the case…read more A little expensive, and took a little longer than they said as the seal needed to dry. But it's a very good battery and the in my phone hadn't lasted as long on a charge in many years.

These guys are awesome! Mobile service to my door an hour after I called them. Replaced the…read morecharger port on my phone in less than 30 minutes!

Find another company for cell service…read more I have been a customer since 1994. Yup. That long. Just upgraded my phone. And now my account is locked out. Just like the last time. And the only way to un-f my account is to unregister all my phones, wait for the batch to clear, then re-register all phones. WTF? This company is so mired in BS protocols that they cannot operate at all. Find a new company to do business with at all costs.

I had to go into a Verizon corporate store to get an actual physical SIM card for my son's phone…read more It turns out those aren't so easy to get anymore. The people at this store were so great. Super competent and willing to put the effort into making sure I got what I needed. It took almost an hour to do but it went by quickly and they never made me feel anything but comfortable. The best part? They actually made it happen and I left with exactly what I came in for. I'm happy with the services too which I've had for almost two years.

The Apple Retail Store is always about customer experience, and principally getting customers to…read morethe right place and talking with the right agents. I also like that it is their design that customers are never separated from employees by a counter. You are always side by side, making the interaction personal by eliminating barriers. It's a subtle thing, but once you notice it and compare to other places, you can't unsee it. Furthermore, no one handling a customer disappears and goes in back, leaving the customer to stand there alone waiting. It's always a third person bringing a product out from in back to the two of you. Another subtle but important touch. My event today was picking up an ordered iMac (I had a QR code in my Apple Wallet), handing in my older iMac for a trade-in, and getting the Genius Bar (another QR code) to handle the free data transfer. The agent just inside opened the door for me, scanned my QRs, sent me and my old iMac to a back table, where someone else was expecting me. My new one was brought out, the condition of my trade-in was verified, zip-zap-done, and I'm directed to a middle table, where a Genius comes to greet me, generates a work order (another QR code I have now) for the data transfer and lets me know they'll reach out when it's done. My ONLY complaint about the Domain store is common to a lot of Domain stores. If you have anything heavy, there is literally no temporary parking out front to load. There's lots of free parking garages around, but now it's a bit of a hoof.

I showed up early for my 7:15 Vision demo and ended up waiting until around 7:25-7:30 without…read moreanyone checking in with us. Eventually, a manager named Dallas came over and asked if we had been helped. He did try to find someone to assist us, but it was frustrating seeing several employees nearby who didn't appear to be helping customers. As a longtime Apple customer who owns multiple Apple products, I was genuinely excited to try the Vision and was absolutely open to purchasing one. The employees had no way of knowing whether I was just there to try it or was a potential buyer, and that's what bothered me most. What if Apple just lost a sale simply because no one seemed interested in helping? I'm still interested in the product, but the experience was disappointing and definitely not the level of customer service I've come to expect from Apple.

I purchased a refurbished phone originally on Amazon. Then I wrote to the company to inquire if…read morethe phone was "unlocked" They cancelled my order as the phone was locked. I then called and spoke with Bill to inform him that the service we use is on AT&T and I felt although it was locked once we put in a new SIM it probably would work. I offered to pay shipping if it didn't work and we had to return it. He told me to reorder it online, which I did. The phone arrived promptly, in very good (not mint) condition, bought a new SIM as the last phone was not a nano SIM, called our service and the phone was up and running in no time. We are most pleased. About 2 weeks later the charger (which appeared damaged when it arrived) finally broke. I emailed them. Got an email back requesting more order info as Suzanne couldn't find my order. A day passed and no email back, so I called this morning, spoke with Bill and he is sending a new charger today. Apparently Suzanne dropped the ball so I'm glad I called. Every business will have a problem, it's inevitable, however what separates the good is how they rectify a problem. I am sure I'll receive the new charger, therefore I am writing this review now because I have had nothing but excellent service from this merchant.

I am very unhappy with this company. I purchased a phone for my father never recieved a…read moreconformation or tracking number. Called and the voicemail was full, I sent a text message and email inquiring when I would receive the phone, they answered a day later then when I got the phone it would not turn on. I tried contacting them again and it's been 6 days with no response. Do not buy from this company. What a scam.

I had to come to this store since my local T-mobile has closed and was treated fantastic. I wasn't…read moreshopping, but I had a suspended account since I was still on a family plan after many years and my dad hadn't paid. The gentleman I spoke with took his time to give me the options we had to get the service back up and told me how I can get moved back to my own account to avoid this happening again. I've been with T-mobile for at least 15 years and will stick with them at their lower priced Metro service. Thanks for helping today!!

I was desperately needing an upgrade from my IPhone 13 Pro, so hubby and I headed over to T-Mobile…read more(our cell carrier) because they had an excellent upgrade deal going on for trade-ins and new iPhones! Jalen Poland was THE man in this mission! He immediately grabbed me my chosen orange 17 Pro, went WAY above and beyond by putting on the excellent new case, screen protector, and camera lens protectors that I had bought from Amazon in advance, and he had my new phone synched and ready to go in no time! This was as easy as it could get, and we really appreciate that! Thanks, T-Mobile! And thanks, Jalen! You're awesome!

Horrible horrible service. The sales rep "John" is a full…read moreblown liar. He says one thing and will do another, he screwed up my entire plan and payment. On top of it the store manager Lily is also another liar and did absolutely nothing to resolve the issue. When we approached lily the so called store manager and told her exactly how her sales rep lied and messed up the transaction, she did absolutely nothing zero help at all! So so disappointed. Avoid this store at all cost, go to Verizon or T-Mobile. Now I understand why more people are leaving ATT. Thanks for nothing Lily and John.

Every time I walk in this store at the domain location, I always have great service. All of the…read morestaff greet you as soon as you walk in and make you feel like a valued customer. Today I was assured by John who was extremely helpful and knowledgeable the entire time. Very patient and understanding. I definitely don't have this experience at every location, this honestly is the best one.

Bee Caves took care of me when I was down and out. I have a Blackberry Bold and went to AT&T to…read moreget the phone fixed. Yeah, they don't do that but, they do refer to a great little place in the Finish Line Car Wash that can help. Ask Alan and he will do anything and everything to help get your phone back to texting and emailing...even give you the ability to talk too! they are not only fast, friendly and fun but, very informed. They even fixed my buddies iphone. I even got my car washed while they were working on my phone, mind you the car wash is just "OK" but, that is another review all together...

These guys are the best! ATT recommended them (thanks ATT) after having water damage. Only $30 to…read morefix it, and it would have been $375 for a new phone! Definitely go to them when you have problems with your phone!

My Spectrum Experience -- Why I'm Finally Leaving…read more I've been a Spectrum customer for a long time, but I've reached my limit. Spectrum operates like a monopoly, and my bill has been increasing every few months by $10-$15 with no real improvement in service. It's frustrating and exhausting to constantly pay more for the same (or worse) experience. I was also eligible for their so-called free cell phone service. Here's the catch: the phone barely works. Call quality is terrible -- you can't hear clearly, and it feels like talking on a cheap plastic toy phone because the service is so poor. After the trial period, they expect you to pay $45 a month for a cell service that simply doesn't work properly. I didn't even bother calling to complain over and over again because it shouldn't be this bad to begin with. I'm letting the phone run its course until April and then switching to another provider. Because of all this, I started researching alternatives. I looked into AT&T, Verizon, and others, but many of them operate with the same monopolistic pricing and practices. I finally decided to say goodbye to Spectrum and switch to T-Mobile Home Internet, which is refreshingly simple -- just plug it in and go, with transparent pricing and no constant surprise increases. I'm done being overcharged and taken for granted. If you're tired of rising bills, poor communication, and services that don't live up to their promises, I strongly recommend looking elsewhere.

The internet itself is fine but this spectrum store is lacking efficient service. Everytime I come…read morein here I feel like I lose 3 hours of my time. Go to another store if you need to go to a Spectrum location.