I have been coming to Verizon antelope for years. I get excellent service particularly from Erika the manager year after year. Without waiting and will a warm greeting.and all my issues addrssed. She hires great staff who follows her high standards. Really feel taken care of and I will keep coming back. Thank you Erika. read more

What a joke. I dropped my iPhone 13 in water, went in for an emergency replacement, and they gave me a loaner until the iPhone 17 release. Fine, appreciated that. But the day after release, I went to pick up the TWO phones I pre-ordered (plus two watches, an iPad, and accessories I already paid taxes on) and it turned into a circus. First, the guy checks the system and says my phones are "in the safe" and I just need to wait 10 minutes. I wait. Then he comes back and says, "Oh actually, they're not here--it's a pre-order, maybe in a few days." Meanwhile, I'm getting Verizon texts saying congratulations on your new plan and watching other people in the store buy iPhone 17s on the spot. So which is it? Either Verizon is lying, or this store is flat-out shady. And when I told them to cancel everything, the first thing out of the guy's mouth wasn't "let me fix this" -- it was "there's a $50 restocking fee." I walked out. Verizon, you lost me. Don't waste people's time and insult their intelligence. read more

Just switched over to version. After one day already feels like a mistake. The exchange process itself is the worst headache and waste of time to deal with. read more

there's a guy named Dennis never get help from him because he's the liar he told me that he can pay off my old phone they have a deal going on to pay 00 and they didn't pay. I don't love this place. read more

Never made it in. Went on Saturday 7/27/24 to swap out my device. They open at 10am and I arrived about 10:10am but they were still closed and no lights were on, door was locked. I sat in the truck to wait, then find other nearby stores and after 10 minutes an employee walks up, unlocks the door and goes inside. Another customer shows up and tugs on the locked door and the employee opens it and says they're late opening up and can't open fully for about 20 mins due to the safe. We both left. I ended up going to the Auburn store that was larger and seemed more professional on the inside anyways. They took care of my upgrades. read more

This store was not involved in incident. It's the company. I was told that the service with verizon was inexpensive and convenient. They are so confused. I stayed on phone for around 1 1/2 hrs to just disconnect a Fios account which they had been charging me for and could not find the account number. I was passed to 4-5 different agents who had no information and was constantly put on hold. Mind you this was suppose to have been handled 3 months prior. I will never consider this company again even if I had no other choice. Very frustrating to have these issues. Plus the offices of agents were not even US based so there were even communication issues. I'm staying with my original internet service. read more

Horrible service. Employees lie. Don't want to help, just send you to a different store. Save your time and go to a different location. I'd give 0 stars if I could. read more

Verizon has a feeling that they make money by deceiving their clients. I connected to them twice. And both times they cheated me out of money. The employees say one thing, but in the end it turns out that it was all a lie. I do not recommend!! read more

This store was fun!!! First off I want to start by saying I needed a new phone so bad, like yesterday!! And so I decided to take my one year old on an adventure with me. Needless to say I was really nervous on how this all was going to play out!!! So I decided to hit this location up, since it seemed to have the best reviews. It did not disappoint! There were four people there. Ethan was the first to approach. He was Quick and straight to the point and handled his business!!! My kind a guy!! The rest of the crew, they were so social and had great vibes all around, they made it a comfortable environment for sure! I will definitely be going back, they made this process absolutely painless!!! Which makes me one very happy momma!!! Thanks Ethan and Kyle so much see you guys soon when my husband needs to get a new phone!! read more

Verizon - Mobile Phones Near Me - Antelope, California

We came in here today to setup an iPad on the network to an existing account. Elijah did an amazing job, he was very patient with us as it took almost an hour to figure out the way though all of our passwords/passcodes we had forgotten. He set us all up on the unlimited plan and we were on our way as happy customers. Would come here again. read more

the worst verizon store! they created a problem for the buyer, they don't acknowledge it and don't fix it! they laugh at the buyer and humiliate them! they deceive their customers! i will change my mobile communication, because verizon doesn't value its customers and is not worth their money! read more

I love going to this store. Visited on two separate occasions, Ciera and Myra are knowledgeable, sweet, patient, and are committed to providing great service. I will definitely return in the near future. read more

I highly recommend Verizon on Walegra. They have an incredible group of technicians who are so knowledgeable and professional. They welcome you at the door meet your needs and walk you out when they meet your needs. I have been in and out several times getting a new phone and home internet. I was especially impressed with Tavis who goes above and beyond to meet your need. I know you will be very satisfied coming here. Plus the guys working here are personal and really fun to be around. Overall great experience. read more

Verizon - Tavis - Mobile Phones Near Me - Antelope, California

Terrible service. All photos were deleted from my account without return and they just said sorry with a smile. When I bought the phone I was told that I could exchange for another phone within a month without paying tax, that the previous tax would be transferred to the other phone, but in fact I was not refunded.... read more

I thought this store was great but I was wrong. I've come into this store twice in the last year and I can see that not much has changed. The first visit was too purchase a new device and the second was too add a line. The salesperson on the first visit who happened to be the manager lied to me, he told me that I could pay off my device through Verizon customer service using my E gift cards that I had received as a switch over promotion. That was a lie, he also said that I could use the trade In I received to deduct from that, also a lie. I ended up having to call Verizon customer service who told me I was lied to by the rep, that I was locked in for 2 years worth of $40 a month device payments and that there was no way around it, and that my trade in would not be deducted from the full allotment owed and that my trade in would be a monthly credit to my bill. I spent hours and hours of my time arguing with Verizon until I made my way up to the executive team who override the transaction and let me apply my e gift cards. On both instances of each visit I told the salesperson DO NOT sign me up for mobile protection because I do not want it, they said okay and signed me up anyways, I found out later that it had been added to my Verizon bill, in each instance now I had to call Verizon customer service to argue with them on how I didn't sign up for it, if you go to this store make sure you check your bill right after because did not check it for 2 months, after I had checked there was 3 months of mobile protection at $20 each which I did not sign up for EACH TIME! Don't make the same mistake I did and deal with these crooks. read more

Caleb helped me when I came into the Verizon store. He connected my AirPods to my iPhone. Thank you!

Huge Warning regarding VICTRA Verizon! Read and tell every you know! Do not give your business to these scammers! What could we have done to make your experience better? - Train service representatives to be honest about the additional costs. Is was the worst experience of my life. They changed me $332.00 of extras without informing me. They added liquid and glass protector without using me if I wanted it and charged me $64.99 for each of them plus told me I could not return it even if I did not ask for it to be added. They make their money on tricking customers by adding the add ons so they can make their commissions. The manager was rude and the District Manager would not return my request for a call back or answer my emails. The DM's name is Veronica Kaichevctra and the location is at 8008 Walgera, Suite 500, Antelope, CA 95843. Manager was sitting in his car in the front of the store smoking something and playing his music loud. The girl that scammed me this Cierra P. She called the manager from his car to come deal with me. They also change a data transfer fee of $25.00 that the corporation does not. Cierra did not explain the extras or costs to me. I did not even get a receipt. She emailed it. I was charged over $332.00 not including tax. The same exact items cost $61.00 on Amazon. PLEASE copy and paste on your page. Help me stop them! Thank you Like Comment Share read more

Verizon - Review - Mobile Phones Near Me - Antelope, California

Warning!!!!! These people are scammers!!! I never leave reviews but these people f'ed me over so hard. I went in simply asking them questions about trading in my phone and I gave them access to my account so they could tell me how much it would be and then I left. When I left I found out they secretly went in and added charges of things I never got and messed up my rate, ( because I didn't get anything at all ) , just to get some little commission they could. I'm never ever going into a Verizon store for help again. read more

Going into a cell phone location to start new service, Can easily be related to buying a car. Sure, it's fun and exciting. But it usually means a lot of waiting and what feels like scripted "happiness". However, this store location was like a breath of fresh air! The employees there make you feel more like a friend. They have an honest tone, making sure you're getting the best fit and offering knowledgeable opinions on certain devices. Highly recommend this location to others. read more

I took my grandmother in to get her a new phone for Christmas, and we were helped by Sarah. The system was having trouble getting the new Samsung activated, but Sarah diligently worked with customer service to get everything up and working. It took almost 3 hours, but everything worked out perfectly! Sarah was patient, comforting, and apologetic (although she didn't have to be, wasn't anything she could have helped). She was just amazing though, and I will be more than happy to come back for all of my future Verizon needs. read more

Cierra was amazing she answered all my questions and was patient , gave us an amazing deal ! If you come to this location ask for Cierra!

Me and my fiance went in to look for phone accessories and Jonny was very helpful and he was able to upgrade our phones for nothing down but I tried the new iPhone but didn't like it so I went with the Google Nexus 3 and he made it were I still pay nothing and he was understanding and helpful to me. I would recommend to go to antelope Rd Verizon they are not pushy or anything. read more

Luis was very helpful to put my invisible shield glass plus screen protector on my iPhone. He explained each step on how to place the glass screen on my phone. Very professional and helpful thank you so much Verizon for hiring him on your team. He represents good services and good quality like Verizon is! read more

I'm very thankful for the service that was provided during my visit. Ryan was very professional and made sure that I did not leave without being fully satisfied with my purchase. Definitely will be back and I appreciate the excellent service from the agents there. Best experience with Verizon yet. Thank you! read more

I like the service there but hate all the fees included with an already high bill. Buttt I was able to pay my bill no problems and they were super cool about it even tho there's tons of other options to pay. read more

The folks who work at this location have always been helpful and did whatever they could to help me out. I appreciate that.

Great customer service, had all my verizon cloud pics, videos, and messages transfered to my new phone, very satisfied customer...all thanks to the great staff and specially Melissa for helping me retrieve all my important info read more

Horrible service, came in to check out their Verizon edge deal and just needed him to pull up my account and see if I qualified. The employee only 1 working by the way, was helping the same person for 30 minutes, I was next and a women behind me trying to pay her bill. After the first 15mins waiting and the women behind came later than me and was only waiting for 5-6mins the employee helped the women behind me trying to multitask while helping the women being helped from the start. Long story short there is no order with who gets helped and if someone keeps asking for every little thing , there's things you don't need to ask for. read more

I had the best customer service here! A guy named Alan hooked me up with service never once had a problem at this Verizon location

This location is the best of all the Verizon stores I've been to. They're always extremely friendly, helpful and truly invested in giving their customers the best deals they have to offer. Plus their service really is the Best! read more

Every single time I come to this location, I get the best customer service ever. Big thanks to Ryan and the rest of the staff.

If possible I'd give this location zero stars. Beyond disappointed and frustrated with the service I received. Previous to my visit, I called and spoke to the manger Lamar. I wanted to be sure making this switch would work for my budget. He gave me a list of promotions, deals and what the breakdown would be for me. I went in, took a few hours. The next morning, I checked my online account and everything I was promised didn't line up. The plan was wrong, the amount paid for the phone was incorrect and my daughters phone wasn't even activated. I went back to the location. Spent another 3 hours at the store. Thought everything was fixed. Next day, same issue. Spent another few hours at the store trying to get everything corrected. Tried calling corporate and was told I had to deal with the manger who had activated my account and made me these promises. Bottom line, took over two weeks, multiple hours and and 4 hours on the phone with a supervisor from the corporate headquarters to semi fix. Turned out the information I was given initially wasn't accurate and basically I was lied to. I'm stuck paying for multiple Devices that I wasn't planning on paying for and paying way more monthly than anticipated. The manager at this location had no idea what he was doing. Wasted 3 days and over 7 hours. Stay away from here. You'll be given the run around and inaccurate information. read more

Took my phone in because of a broken screen and a lady by the name of Mellisa took it upon herself to call 4 phone repair company's and get quotes for me.she was so sweet and anybody looking or anything Verizon should stop in and ask for her !! read more

Horrible, horrible service! I don't know how this store is still in business. I came in here because I had some questions about Verizon over charging me on my bill. I brought all the paperwork I needed and I began talking with the employee, soon after he asked me for additional paperwork that wasn't requested earlier. As I went into the car to grab the paperwork which took approximately 15 seconds he began helping another customer. Well, that customer took 30 minutes and the other employee did not bother to help me either. By then the store was closing so I was basically kicked out with out any help or solution. They told me to come back the next day for an appointment at 4 PM. I came the next day and the employee that was handling my problem the day before did not show up and I had to wait for him for one hour. Once he showed up we give it another shot and he basically told me that he does not know how to fix the problem or how to help me. So all in all I spent over four hours at the store plus a few car trips back and fourth home to get useless paperwork-for nothing. You should not open a Verizon wireless store if you can not handle the responsibilities or have at least decent customer service. I went to the Verizon wireless store on Madison and Auburn and I was help promptly and they take care of the problem within 20 minutes, that is the kind of service I expected. read more