I got my new cell phone in July, very nice gal helped me, set it up on Auto pay forever using my…read moredebit card, then the bill came saying I was late, so I called them up, paid it & they said okay, all set for autopay, today I get a message saying bill is overdue, WHAT?? 3 times I tried to set this up on Autopay....something is odd going on here...super nice staff, the product is good for the price but their Auto Pay division needs some work.!!! Yes, I'm frustrated......Paula O

I needed a cell phone and I have never had one before, I always had a land line. I was so…read moreimpressed when I went into the Aberdeen store. Kayla was my customer service person. She was so good. She did not try to sell me a plan that I didn't need. I found a phone and a plan that I could afford. She set my phone up and made sure it was working before I left the store. I would highly recommend her if you are a first time cell phone person like me.

I had the great luck to be helped by an employee named Liz while getting a new phone last week. I…read moredon't think I've ever felt so supported and looked after by a Verizon employee in my 21 years of being with this company. She truly has the best interest of clients at heart, and uses her deep knowledge of technology and Verizon's available programs to find the best fit for each individual. Her personality is vibrant and warm, and it is no wonder why she commonly finds new friends through her service at this location. If I could give 10 stars in this review, I would. Know that you will get the best business experience available if you walk through the door and she's behind the counter.

The Verizon store at Tacoma Mall transferred all my apps to a new iphone. After 2 days nothing was…read moreworking. Took my phone to the Shelton office. Nicole Merwin had everything working in less than 5 minutes.! Great Customer service. I would highly recommend working with "Nicole". I am retired from Boeing Co. as a Customer Service rep. I know great service when I experience it. ...Thanks Nicole.!

My daughter and I walked into this huge store on a Saturday afternoon with one customer inside and…read moreone employee that was helping him. The employee, Nate, announced he would be with us shortly. No worries. We take a seat and wait it out. Within several minutes it was pretty clear that the customer was there for something Nate could not assist him with due to Apple restrictions. Nate then said to the guy that basically they are done, there is nothing he could do and he needed to move on to us waiting folks.The guy was not happy about that but left. Once we sat down with Nate, he said he had been trying to help the guy for the past hour but there was nothing he could do and he wouldn't leave. Poor Nate! I'm glad we were able to save him. Anyway, we had questions about hot spots, and he really helped explain them well to us. They didn't have any in stock but offered to order one for us. Asked him about non Verizon services which he also was able to provide information on. We left empty handed but much more wise thanks to his knowledge and kindness. If I need in person help with my Verizon account, I know I'll be able to come here and receive great customer support.

I am a month out from my visit to this Verizon store. The guy that waited on me was Caleb. He was…read morevery knowledgeable and friendly, but his patience was what I really appreciated. I'm older and all these electronics are beyond me. Caleb answered all my questions and sold me a phone(should mention I didn't go in for a new phone) and I felt good when I left. Thanks Caleb and Verizon.

I tend to like T Mobile prices and service. I tell my friends this, too. I went with a friend to…read moreget a new phone. He found what he wanted. It took a while for them to find out if it was available or not. It was! Yay! We went to pay and it turned out we couldn't buy the phone it outright?!? We had to pay for it monthly and pay the interest? That is f-ing ridiculous!! So now, we're on our way to buy his phone elsewhere! We were at the store more than an hour waiting for help and deciding which one was best! Gah!!!

Let me start by saying, The 1st time in to the store was easy and informative. The upsell of…read moreproduct was on point. I got everything I needed and then some. I'm happy with the new phone. The fact I asked while in the store and asked about the charger and was told I'd need to purchase one seemed odd. 3 days later got a call stating "We forgot to give you the box for your phone and the charger, Come grab it" was inconvenient because I live in Tacoma. I said I would come by before end of the weekend. I arrived today, Sunday and this is where the customer experience went down hill. Alexandria was snotty, curt, and had a know it all demeanor. Very off putting. She explained in almost no helpful detail. They had thrown out the box because it wasn't picked up timely. From that point on when didn't speak to be yet spoke directly to my boyfriend. She was rude. Her reactions to my questions seemed irritating to her. I walked out of the store to let my boyfriend complete the transaction. I will not choose your store again. If a representative does not like her job and it's apparent, you have a problem.

This place has taken care of me every time I've needed something. They've made the initial payment…read moreas well as the due dates work, with what I need and can afford. I love their selection because it's clean and in nice condition. I always walk away feeling good about the transaction and value of the products for the price. I won't use any other furniture rental place in the area. In fact, the one I was using is coming to pick their stuff up which is being replaced by Aaron's, next week.

I thought Aaron's was a rent to own, but did not see anything that stated that outside on their…read morenice new building in Aberdeen. When I went in I asked the saleswomen if this was R2O and she said "yes" but we sell also. Good, I am looking for a TV and Sears does not sell them anymore. "I like to keep my money local". She showed me a Samsung 55" that she said, "It is the latest and greatest"! I just put it on display a couple of days ago. This being the 6th month of 2018 I just figured she ment it was a 2018 or 2019 model. Wouldn't you? I was sold a 2017 discontinued model, unknowingly, until I went on line and researched the model number this 2017 model was being cleared out at Costco, Best Buy and Samsung for $600 less than Aaron's charged me. When I called and asked about a price match I got into a heated discussion with the Franchise Manager and he would do nothing!! A salesperson said, "Once it is delivered, sorry, IT's YOURS"! What a weird thing to say to a customer that just paid $2027 cash for a 2017 Samsung TV. Also, when the TV was delivered it cost $35 (never told there would be a charge). No invoice offered by the driver. NOTHING! This whole thing has been very upsetting. And no recourse or offer of customer service. From start to finish deceptive and unprofessional behavior! And try to reach Aaron Corporate....IMPOSSIABLE, especially if the store is a franchise store, and not Corporate owned. I am not giving up. I am a business women and KNOW what is right and this was not even close!! Save yourself the heartache and the headache. Nobody deserves to be treated and talked to like this! Shop elsewhere even if you must buy out of town. Cheers.

Do not talk to anyone over the phone about mobile phones because they will scam you. They try to…read morecollect your information and then lie about what is actually going to commit you into a 3 year contract after saying that a phone is free. Google them with AI and you can see for yourself how they use scam techniques to lock you in as a trap. They target Senior citizens who are vulnerable like myself especially. Public BEWARE of this corrupt company! I've been trying to cancel the scam phone sales since the day it happened and they just keep sending emails wanting me to activate a phone I haven't received! I refused it and reported them to the FCC and my bank.

Absolutely abysmal let's turn your internet off at night cause we think you are sleepingread more