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    Services - Selectel Wireless

    Device support or repair

    Mobile phone support

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    3 months ago

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    T-Mobile

    T-Mobile

    (12 reviews)

    I tend to like T Mobile prices and service. I tell my friends this, too. I went with a friend to…read moreget a new phone. He found what he wanted. It took a while for them to find out if it was available or not. It was! Yay! We went to pay and it turned out we couldn't buy the phone it outright?!? We had to pay for it monthly and pay the interest? That is f-ing ridiculous!! So now, we're on our way to buy his phone elsewhere! We were at the store more than an hour waiting for help and deciding which one was best! Gah!!!

    Let me start by saying, The 1st time in to the store was easy and informative. The upsell of…read moreproduct was on point. I got everything I needed and then some. I'm happy with the new phone. The fact I asked while in the store and asked about the charger and was told I'd need to purchase one seemed odd. 3 days later got a call stating "We forgot to give you the box for your phone and the charger, Come grab it" was inconvenient because I live in Tacoma. I said I would come by before end of the weekend. I arrived today, Sunday and this is where the customer experience went down hill. Alexandria was snotty, curt, and had a know it all demeanor. Very off putting. She explained in almost no helpful detail. They had thrown out the box because it wasn't picked up timely. From that point on when didn't speak to be yet spoke directly to my boyfriend. She was rude. Her reactions to my questions seemed irritating to her. I walked out of the store to let my boyfriend complete the transaction. I will not choose your store again. If a representative does not like her job and it's apparent, you have a problem.

    Selectel Wireless - mobilephonerepair - Updated June 2026

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