I thought Aaron's was a rent to own, but did not see anything that stated that outside on their nice new building in Aberdeen. When I went in I asked the saleswomen if this was R2O and she said "yes" but we sell also. Good, I am looking for a TV and Sears does not sell them anymore. "I like to keep my money local". She showed me a Samsung 55" that she said, "It is the latest and greatest"! I just put it on display a couple of days ago. This being the 6th month of 2018 I just figured she ment it was a 2018 or 2019 model. Wouldn't you?
I was sold a 2017 discontinued model, unknowingly, until I went on line and researched the model number this 2017 model was being cleared out at Costco, Best Buy and Samsung for $600 less than Aaron's charged me. When I called and asked about a price match I got into a heated discussion with the Franchise Manager and he would do nothing!! A salesperson said, "Once it is delivered, sorry, IT's YOURS"! What a weird thing to say to a customer that just paid $2027 cash for a 2017 Samsung TV.
Also, when the TV was delivered it cost $35 (never told there would be a charge). No invoice offered by the driver. NOTHING! This whole thing has been very upsetting. And no recourse or offer of customer service. From start to finish deceptive and unprofessional behavior! And try to reach Aaron Corporate....IMPOSSIABLE, especially if the store is a franchise store, and not Corporate owned.
I am not giving up. I am a business women and KNOW what is right and this was not even close!! Save yourself the heartache and the headache. Nobody deserves to be treated and talked to like this! Shop elsewhere even if you must buy out of town.
Cheers. read more