Major issues: waiter did not write the order down and messed up the order and then argued with me about the order. The air conditioning was dripping on us the entire time and the manager was made aware of it and didn't move us or anything so we just readjusted the way we were sitting at the table and moved all the way over to the corner. No apologies or anything about That inconvenience. After the waiter gave us the food we waited 10 minutes for the waiter to come back after saying they were going to get us tortillas and proceeded to go behind a partition and have a meeting with the staff. They were back there laughing and throwing things under their mouth and trying to catch it. Finally, I asked another waiter to get our waiter because we have issues with the order, that's when they argued with me. I say they because they decided to put the order in under bar, so I can't see what their name is. Then once we were given our bill, I noticed that they had charged us for the rice that we did not order and they wanted to argue with me about. They then told me that the side of lettuce that was ordered was the same price as the rice. I then asked how they expect people to pay four dollars for a very small amount of lettuce. They then said oh well I will go back and check and then came back and apparently the lettuce is only two dollars. Why they were trying to charge me four dollars for the lettuce, I'm not certain but absolutely horrible experience. I will not be coming back and I will do everything in my power to make sure that everyone knows how horrible this restaurant is. I've not been to the one in Carmel, I heard about this restaurant because of the one in Carmel and had my reservations on even going to this one here in Zionsville. And the reason I had my reservations is because this strip in Zionsville is very new and a lot of the people are not the best at customer service. I just had a bad feeling, and I should've listened to my gut and went to the better location. Let me make this very clear the manager who I assume was wearing the white button down shirt could not care less did not communicate with us at all. He was standing there, listening to us. Explain that we're literally constantly getting dripped on by the AC or whatever was above us. We were sitting to the right of the bar.
Only positive: the only positive thing about this restaurant is the queso, definitely one of the better queso I've ever had now it goes far to say it's definitely one of the better consistencies overall although it was kind of lumpy it was still really good. Other than that, the rest of the food was extremely bland. I had a burrito and there was no flavor other than a little bit of grill taste on the chicken, but the rice had no seasoning. The beans had no seasoning and there just wasn't much flavor at all. We also got arroz con pollo and unfortunately, that had no flavor either. Overall, it was just a very bland experience besides the queso and the salsa was pretty good.
Main takeaways, don't come here if you're wanting authentic Mexican cuisine, you're just not gonna get it here. This is more for people that think pepper is too spicy and our fan of Dick's last resort. Dick's last resort is known for purposeful poor customer service whereas this restaurant I don't think is known for trying to be really bad at customer service.
Some notes from a manager to another manager, please for the love of God, require your employees to write things down. The worst combo is having someone who speaks very little English paired with loud music and nothing to write the order down with. 5 o'clock on a Friday night to have no more than five tables, pretty much sums up how you're doing as a business and it's sad because the caramel location, there's barely enough room to walk in to get a DoorDash order because so many people are waiting to get in. They fill up the parking garage next to it and all the outside parking as well.
Lastly, I didn't want to describe the waiter that we had because I don't know their name because they never introduced themselves. They literally walked over to us and said have you guys ever been here before? Would you guys like queso and then walked away after we said yes, then asked us for drinks. The waiter was a woman that had like a more masculine haircut. They also have braces. The manager was curious who it is they probably know exactly who it is. I looked around and nobody else had braces so you should pretty much know what I'm talking about. Higher better people read more