I don't have to tell you that a transmission repair is probably one of the most expensive auto…read morerepair we ever have to make. An auto expense that could potentially exceed $3,000 really demand that you do your homework to find the right transmission repair shop. For two weeks, I researched and interviewed over 10 transmission shops before I eventually selected A-1 Transmission. My criteria for selection included: Past customer reviews, length of warranty - time and miles, who performed the actual work - employee or business owner who guarantees the work, customer care skills and how did they make me feel when I met with them. A-1 Transmission owner "John" was able to satisfy all of these requirements for me. I took my truck to the shop and two days later the owner "John" called and asked me to come over.When I arrived my transmission was on a table and completely taken apart. John showed me exactly what my problem was and asked me to feel and rub parts to understand where certain areas had unusual or inappropriate wear. I thought I would wait a month before posting my review. A month has passed and I have driven to Austin, TX twice. My 04 F-150 truck has performed flawlessly. I'm now comfortable enough to report that I'm extremely happy with the repair. That said, I also have the confidence of a written warranty for 24,000 miles or 2 years. The experience from start to finish was very pleasant. I highly recommend A-1 transmission. And while I hope never to have to rebuild or repair another transmission, if I do, I will most assuredly return to A-1 Transmission.

Avoid this place like the plague. Owner is unhinged and will illegally detain you and block your…read morecar for parking. Had to call police to get the car moved. Owner parks in fire lane and entire plaza needs to be investigated

This is the most unorganized /Unprofessional organization I've ever came across ...the lady upon…read morethe Facebook ads lied to me about their service ..she stated their service is free with tow but anything afterwards such as labor wise I would have to pay ...that's overstood their was no labor nothing fixed on my car have messages saying the tow is free comes for pick up I have a balance of 250 while my car sitting behind the shop not being touch at all nothing being fixed but parked their big truck in front so I couldn't leave but the whole time my car wasn't diagnosed to tell me what's wrong with it ...and now I have to pay for what ??Why I don't know scam ...scam scam don't do business with them Poor customer service !!Now I have a leak from my transmission that wasn't there at first have pictured for the proof!

Everyone else wanted to charge me 300 to run a test on my engine. Happy Cars did it for free and…read morethen only charged me for the part and labour instead. Will definitely go back there​

They were very responsive on Yelp, and that responsiveness continued once I arrived for my oil…read morechange. I really appreciated the thorough diagnostic, with the issues clearly prioritized by severity. Even better, there was no heavy sales push--just straightforward information and recommendations. I'll definitely be going back.

I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

What started as a simple visit to have a loose brake cable addressed turned into one of the most…read morefrustrating customer service experiences I've had. After leaving the shop and deciding to have the work completed elsewhere, I called back to get some clarification regarding the inspection. Strangely, when I called from my phone, the call would not go through. However, when I called from my wife's phone moments later, someone answered immediately. If my number was blocked, that's incredibly unprofessional behavior from a business. This is a repair shop, not a high school. We originally came in for a brake inspection. The service advisor--not the mechanic--told us that the wheel hub assembly would need attention. That's fine, and I understood the recommendation. However, our immediate concern was simply getting the loose brake cable secured, and we planned to address the wheel hub assembly the following week. My wife clearly explained our situation: we have insurance coverage, we both work from home, and we would be paid on Monday, allowing us to take care of any additional repairs soon. Despite this, the advisor seemed far more focused on selling us on the wheel hub assembly repair than listening to our actual concerns. Every conversation felt like a sales pitch rather than an effort to address the issue we came in for. In the end, we left feeling unheard and pressured. Rather than continue dealing with that experience, we've decided to have our personal mechanic handle the repairs. Customer service and communication matter just as much as the repair itself, and unfortunately, this shop fell short in both areas.

Today was my first time visiting Yes! Automotive. I had a coupon and a bad experience at a…read moreprevious place, so I decided to give Yes! a try. I booked an appointment via my phone for 11:30 and arrived about 20 minutes early. We did not get home until almost 2 pm, though. That was disappointing and a little frustrating. The actual service and employees, AMAZING! Shout-out to Louis for all his help!!

I took my car in for a simple inspection. A week later the engine light came on. They suspected…read moreelectronic water pump but light went out. They said I should be able to drive and bring it back in when the light comes back on. I asked should I have any worries and the said no. Now I am sitting on the side of the road waiting for tow because my car stopped.

Had Gary rebuild a transmission on a 2019 Chevy Silverado. The work was done within the time frame…read moregiven and the truck appears to be working fine now. The price ended up being exactly what was quoted and the receptionist was great with customer service. I would recommend Gary to my friends.

Professionals. Honest…read more Dedicated. Dependable. Consistent. We are repeat customers. That should say it all.

If you look on Google, this place is highly rated. It definitely deserves it's high rating. I took…read moremy wife's Camry to two different places to fix a rattle in the front left, and they both made unnecessary repairs. As soon as I took it to RMI, he told us with confidence exactly what the problem was and how much it would cost to fix it. He did the work in just a couple of hours, and it is fixed 100%!!! Knowledgeable, honest, and friendly! Trust that you're in good hands here.

From the owner: RMI is here to serve the Greater NW Harris county area. As your Auto Repair facility we provide…read moreservices from but not limited to general maintenance, engine and transmission replacement and so much more. We operate at the highest level of integrity and experience that is back up with 20 years in the business. RMI is "Your One stop shop"

Not sure how I feel about the work/service we received. We had a repair done 1/9/2026 paid around…read more$800 and it is now 9/30/2026 and the same repair is needed again. I reached out to Alex Engine and Transmission to see if the part was still under warranty and unfortunately it was only a 6 month warranty. Upon pickup of the repaired vehicle, we did sign a paper that did tell us how long the warranty was good for, so they were very transparent on that. The vehicle worked fine up until now. Since the previous repair, I had another mechanic look at my vehicle and they said the part that was replaced was not replaced with the higher quality MOPAR brand... maybe that was the reason it didn't last. Not saying there was any foul play, just stating facts and I wish I had know that a off brand part was being used, so I could have made the decision to upgrade.... I'm out another $800 to re-repair my work vehicle.... so sad.

Extremely expensive and unreliable, he charged my $450 to change all my sparkplugs and a coil. That…read morewas just for the labor I bought my own sparkplugs and coil, because he was charging me almost double the price of the for the parts. I would've paid less if I had gone somewhere else. Never felt so scammed in my life.

The gentleman was excellent both times he picked up my car. He came with a flatbed and handled my…read morecar with care!

Total bait and switch when towing my son's car. They held my son's car and would not "drop" it…read moreuntil he agreed to pay extra fees that were not disclosed up front.

From the moment I walked in, the entire team at Auto Transmission was so nice, professional, and…read moreinformative. They explained everything and made me feel comfortable throughout the process. As a woman, I have had bad experiences at other shops where I felt pressured or overcharged because I didn't know much about the repairs. After being WAY overcharged elsewhere, I was honestly nervous coming in. Auto Transmission completely changed that experience. I was amazed by their reasonable pricing and amazing customer service! Diego was amazing! He was knowledgeable, welcoming, and made me feel like I was in good hands. The entire team did a phenomenal job, and my Jeep's transmission works fine & is running like new again! It may be a little "hole-in-the-wall" shop, but don't judge it from the outside... stop by and see for yourself! I will be recommending Auto Transmission to my family and friends. Hopefully, I won't need them again anytime soon, but they will be my first call if I ever need transmission work!

Came in with daughter due to car engine stalling and front desk lady was very rude upon me walking…read moreinto office. As she was asking more questions which I didn't have info her face become more disgusted with me like I was causing an inconvenience to her day.