Haley and her team are incredibly knowledgeable and extremely talented and they only use the best…read moreof the best products and Haley is always staying so informed on the newest and best products for your brow hair health. If I could give her or anyone she hires 10 stars I would!

Haley did an AMAZING job on my brows. Im super picky and I know I am brow problem child. We…read morestraight chatted and laughed through the whole appt, she is funny and lovely! On top of that, I'm using tretinoin and she took the time to make sure my skin could tolerate wax, used sensitive wax and I had absolutely no problems.

As a first time visitor, I had a phenomenal experience. Initially, I could not find an appointment…read morethrough the online booking portal. I reached out to the virtual receptionist by phone and she was able to help me relatively quickly. The North Scottsdale location was clean and tranquil. My tech (Yeleny) was patient, knowledgeable, and efficient. I appreciated that she asked a few additional questions before getting started which led us to switch service from waxing to sugaring. That attention to detail may have saved me so much pain, scarring, and embarrassment! Thank you Hello Sugar team for a great experience!

This is a great location; clean, beautiful inside, and very well-kept. The specialists here are…read morefriendly, skilled, and provide excellent service. Parking is also easy and ample since it's in a shared plaza with other businesses and a grocery store, which makes coming here convenient. However, the biggest challenge with this location is the efficiency of the check-in and check-out process. There is no dedicated front-desk person, which means the sugaring and waxing specialists are doing everything, performing services, answering phones, checking in clients, checking out clients, and managing walk-ins. Because of this, the wait times before and after the appointment are consistently extended, even when the staff is doing their best. The specialists themselves are great, but it's almost impossible for them to give a fully hands-on, focused experience when they're simultaneously trying to run the entire front-of-house. I understand wanting to cut costs, but the administrative side of the experience is too important to overlook. Even a part-time receptionist or intern would make a huge difference in the flow and overall customer experience. I genuinely like this location, but whether I return will depend on whether they improve this operational inefficiency. If you're in a rush or need a quick, smooth in-and-out appointment, this may not be the ideal location for you at the moment. I hope they consider adjusting their staffing model, because the specialists themselves are wonderful. I had Kenzie before and she was amazing but no longer here as of last month. I tried out Savana and she was amazing also and made the experience so pleasant, fast, and professional

I don't know what has taken me so long to write this review. I met Jodie on a fluke after my lash…read moregirl of 1.5 years was more interested in eating the burrito that her boyfriend had brought to her rather then wax my nostrils. Which takes 5 minutes. I ask for the service every 2 weeks. I did ask but her response was the wax was not hot. So me being a business person I thought long and hard about how far I go to make people happy No matter what. I read all of Jodie's reviews and They are spot on. We briefly met in person to discuss my likes and dislikes. I have been enjoying our visits every 2 weeks. I finally have lashes done for Dawn I am a client for life. I love our conversations and the beautiful salon suite. Jodie pays special attention to detail and has finally mastered the color. I just adore her. Dawn McCormick Ranch

Jodi is a talented artist with lashes. She listens to your vision and delivers exactly what you…read morewant. She truly cares about her clients.

I love Vivian. She does such a professional job and makes sure my nails are exactly what I want…read moreevery time. I love how she considers my wants and doesn't try to upsell. She just does the job I ask for. The salon is clean and they always bring me a bottle of water. I got a pedicure for the first time today in addition to my manicure at hey gave a discount since I did two services. Will continue to go back to Vivian at Gloss and Feathers

Booking was a breeze - I did everything online and it synced right to my calendar (love that!)…read more Definitely book in advance though, because this place gets busy! I also love that they offer dazzle dry (totally worth the small extra $). Super convenient setup too--there's a bathroom inside and plenty of parking, which is always a win. I got the mani/pedi with dazzle dry, and even though I forgot my nail tech's name, she absolutely was great! She really listened to what I wanted and delivered perfectly! Safe to say I'll definitely be coming back. Already looking forward to my next visit

Karen's the best! I had tried so many places in Cave Creek…read moreand in Scottsdale until I found her. My lashes always come out beautiful. No clumps ever. Even my husband has commented on how good my lashes look after I see her. Best atmosphere out of all my lash places I've been to

Karen is fast and efficient. My lashes have never looked better! Her studio is extremely clean and…read moreher table is super comfy. Karen listened what I was looking for and she was very easy to talk to. I will definitely be back!

Yall Theresa is absolutely amazing!!! She is so fun to be around. Easy to talk to. Honest. Great…read moreprices. I love coming to her. Seems she has a talent in multiple areas. She did my eyebrows, and they are so good. Now I'm doing her new hair growth system. Today was my 2nd appointment for that, and I already have lots of new growth. She explains everything, and shows you step by step. Salon is beautiful. She is so spunky and happy and just beautiful inside and out! Her children even help out in the salon and have their own hidden talents. Just always a fun day with Theresa. Ya sometimes hiccups with scheduling but as a business owner myself, and a one man show, life sometimes gets hard to navigate. I'm pretty flexible, and it's a non-issue for me.

Love this place, great local family that will do the best work in Arizona! Have been with the my…read morewhole life, always have been satisfied with the service. Lawarance is amazing always doing a amazing job. Thanks @Lash the Lounge!

Amazing salon! Clean, sanitized and very welcoming!…read more Whenever we call Jason-- The front desk manager is always able to get me and my aunt in. The salon is clean, wonderful and friendly staff and always makes us feel welcomed! The gel polish they have are very trendy just like the ones I saw when I was back home in New York. We really like this place. I would re book if I'm intown! Call them and u won't regret it!

I will not be returning to Ovation Nail Salon and do not recommend it based on my experience…read more Over time, I had several issues that I tried to give them the benefit of the doubt on, but they were never properly addressed. I reported a nail fungus once after a visit. This led to me taking off my nails that I've had done for seven years with no problem, and I haven't done them again since. They didn't seem to care and they didn't offer any remedy or attempt to make it right with me. Separately, I reported rude treatment on two different occasions. Kelley and Haley in particular were extremely rude and unprofessional in their interactions with me, which made the experience especially unpleasant. After the second time I was treated rudely, I finally requested a discount and acknowledgment of responsibility. At that point, they refused. That was the last time I went back, as I felt they had multiple opportunities to make things right and chose not to. Beyond that, the overall customer experience has been disappointing. There is no added hospitality--no water or complimentary drinks--so the environment feels very basic rather than welcoming or premium. other salons feel more premium, and they roll out the red carpet for their clients sometimes with champagne or other beverages. At this place, I've never even offered Water; not once. In terms of staff, Jason is professional in communication, but concerns raised to him did not appear to be addressed. Kenny and Kevin are friendly, but friendliness alone does not make up for unresolved service issues and my prior experience with nail health concerns. I also want to note that another family member had already stopped going months before I did, which in hindsight I should have paid more attention to. Overall, after giving them multiple chances, I feel the level of service and accountability is not where it should be, and I will not be returning.

What a beautiful salon and friendly atmosphere. Mark is an amazing stylist and I just love him. I…read moregot my color and highlights done and I thought it was very reasonable. My color looks amazing and I love my new haircut. I will definitely be back. I can't thank my friend enough for such a fantastic referral.

Run, don't walk from this place. I made my appointment well in advance for me and my bestie to get…read morea mani/pedi for her birthday. I picked this day specifically because it's the day before the big birthday party. So, where to begin, we arrived a little bit early and when we walked in the receptionist looked at my a little weird but I was like good morning. We're here for our appointments. She had that deer in the headlight type of look and wasn't responding back to me. I immediately knew something wasn't right. Nobody was in the salon yet anyways because they had just opened for the day. A lady walked out from the back and was like how can I help you? The way she was looking at us was not very friendly. I said again we're here for our appointments I know we're a little early but they're at 930. The receptionist was still fumbling on the computer and then they both said no we don't have any appointments this morning. I said no I definitely have 2. I called a few weeks ago and this is the date and time I was given. The lady from the back, I'm assuming the owner/manager asked if I received a confirmation. I said yeah the confirmation on the phone when I booked it. I then went into my phone call log and tried to show them the date which was September 15, weeks before today. The owner? Said we don't have you down and there's nothing we can do and I can give you a free pedicure after you buy one now and then 2 weeks after that you'll need another one so I'll give that one to you for free???!!!! In my head I'm thinking there's 2 empty pedicure chairs right here and there's 2 of you. Are you telling me you have no customer service at all that on her birthday with booked appointments you're not going to find a way to make this right??? Nothing. It's a Friday and no salon had open appointments. I am beyond upset at her lack of respect, accountability for their mistakes and zero help to alleviate my pain. I definitely will not go back. Do not spend your money here. Do not believe that you have an appointment even though you know for a fact you do and can prove it with your phone log of taking to them for 7 minutes. Again, go anywhere else. Thanks for reading