Absolutely love Dee at the front and Nicole is my favorite lash lady! Tried another spot in Scottsdale quarter (you know who you are Le'Lash)...and had to return to Amazing Lash to fix the awful job of the other place. I get tons of compliments and they always do whatever I would like. Very flexible with my busy schedule. The other reviews do not do this place justice. read more

Amazing Lash Studio - Lashes day 8 and on vacation...held up - Eyelash Service Near Me - Phoenix, Arizona

Taylor my esthetician does an amazing job. Highly recommend her. The studio is modern and clean. However some of the front office are deceptive in their dealings concerning the contracts of their members and non members. When I called to cancel my membership after they took my first month's membership payment out of $139.00. Their contract states you can not cancel the membership until AFTER the first payment is taken out of your account. You have 7 days to cancel before the next billing cycle. So when I did cancel, I was told I still had two credits on my membership that I can use for a 'hybrid eyelash extension" , since I was still a member for my upcoming appointment it would be $45 for the additional charge for hybrid. When I checked out I was charged $65! I asked the front office girl. I was told it would be $45. She then proceeded to tell me I was no longer a member! But they took my 2 membership points!!!! When I explained this to the girl. She acted 'dumb, and asked what do you mean? I explained again and she clearly did not know what she was talking about..... at this point I was certainly glad I canceled my membership at this location. Front Office has no clue what they are doing and very high pressure for a membership sale. Prices are high for their services. It's too bad, I loved Taylor as my the esthetician. read more

Unfortunately, my experience was disappointing and painful. I went in for a full set and requested the sensitive glue. I followed all the aftercare instructions, but the lashes from the first application didn't even last a full day. I've had sensitive glue at other studios, and it's always lasted at least 1.5 weeks, so this was surprising. When I reached out, they offered a second application with a master stylist who was supposed to have better retention. While I appreciated the offer, it made me wonder--shouldn't all their techs provide consistent quality? Several techs also mentioned their sensitive glue isn't the best. The team was kind and tried to help, but I was left feeling like my only option was to try the regular glue and risk an allergic reaction because their sensitive glue didn't last--no exaggeration--more than a day. I've gotten lashes with regular glue before at other studios and I never had a major issue, so I thought it would be fine. Unfortunately, I did end up having a pretty bad allergic reaction. My eyes were extremely red and watery (people kept asking me what was wrong), plus I had a runny nose, sneezing, and an itchy throat. My doctor confirmed it was a reaction to the glue, and I'm still recovering days later. I get that allergic reactions can happen, but if their sensitive glue and first application had worked properly, I wouldn't have been in this situation. Now I'm out over $200 between the service, tips, medical expenses, and the time I spent going back in. I didn't even have lashes for the event I originally got them for--and I still don't. I asked for a refund for the first set, since they didn't last over a day, but was told it's against their policy. I understand businesses have policies, but sometimes there should be flexibility when things don't go right. This has been frustrating, painful, and expensive, and I just want to share my experience so others can make an informed decision. read more

Too expensive. There are a lot of other lash experts in the area that cost a fraction of what ALS charges.

Honestly Juliann, is the best. Great service very caring, educated me on how to maintained my lashes. Made sure I was 100% comfortable!

First time at this location (2nd time visiting an Amazing Lash Studio) I was helped instantly and welcomed in. Front desk interaction was pleasant before and after the appointment. I asked about membership and she explained it all and answered all my questions happily. It didn't seem like I was bothering her or irritated that I asked. Lash tech Jessica was fantastic!! She made sure I was comfortable before starting. Ensured she knew what I was looking for with fill. Let me see it afterwards and asked if that's what I wanted. Turned out better than I thought. Thank you Jessica!! read more

Amazing Lash Studio - Eyelash Service Near Me - Phoenix, Arizona

I had a scheduled first visit, but walked out shortly after checking in because the 2 check in girls and my technician were whispering and giggling to each other while I was filling in the new patient paper work. I tired to be patient, until I hear "she is over there" (I was only one in the waiting area) and realized they were talking about me! I called them out on this, and they said that the technician was ready early, hence why they were waiting/talking. I tried to explain why, as a customer about to have aesthetic services bag this would be concerning. This was met by blank stares. I kindly cancelled my appointment, and left. read more

I am bit concerned with the quality of care from their lash techs. My girls lash tech Emma did not have a mask on and she coughed in my girls face! Gross and unprofessional. I saw them not wash their hands before doing my girls lashes. And then my girl got her lashes done, then they looked crooked and they were the wrong style. She asked for cat eye and they look like spider eyes. Now a few days later, she's dealing lash mites and we have to go the hospital. The manager Trish handled the situation poorly and it seems like Emma needs lesson in customer service since her vibe was terrible. read more

First of all I've only ever written 2 reviews in my whole life. I have now been to 2 of the Amazing Lash Studios. I had never worn fake lashes before. So I booked an appointment online at the Paradise Valley Salon. I received a minimum of 8 reminder text messages not to forget my appointment. Really over done. It was for the next day. The salon was neat and clean. I booked a special for a full set for $99.00. I booked my appointment by time not who was available. So evidently I was scheduled with a superior lash expert. The girl was extremely good. but she did not nor anyone else tell me the care. I paid the extra $20.00 for the superior lash expert. The salon texted me and said it's time for a 2 week fill. So I found out they have Amazing Lash Studio near where I live. I booked for my fill with them. Pleasant front staff. they asked me did I do my Lash Wash before I came in. I said not sure what they meant. evidently there is a special wash you use. I explained no one from their other salon even mentioned that to me. Of course they wanted me to join the club. I said I'd wait to see how my lashes came out. It was a horrible job. Hardly any lashes were put in. The lash technician might have been a beginner. When she was done. I looked and told her there were several blank spots. And I said are you only allowed to put so many in. She said no it's their discretion. I told the front desk I was very unhappy. She said well if I start losing them, I can come back and have another technician do them. Mind you I paid $89.00 for the fill and not half of the lashes. I DO NOT RECOMMEND THIS STUDIO! I was told it was a franchise. Go to a smaller privately owned studio. This second salon of the review is for the Desert Ridge location. read more

Nicole and the front desk staff are the bomb! You all went above and beyond today to make the customer happy and it is more appreciated than you know! Not only am I in love with my lashes, also feel like like a VIP :) Thank you!! read more

In response to their reply. You're sorry for the INCONVENIENCE? You guys ruined my lashes, and kept saying to buy this product, come in for a fill, oh this upgrade is on us instead of actually taking care of the problem. You're lack of care or even professionalism is embarrassing, you couldn't even pick up a phone to call me because you knew how bad you guys have messed up. I've already called and emailed numerous times and you still don't know how to pick up a phone. I pray the owner reads this as well as all of the other recent reviews and puts two and two together and realizes maybe you don't give two shits about the customers, her business, or even your job for that matter. Regardless of whatever training they've had, I'd say it's safe to say by all the photos it's probably time to go back and even clean house at this place if this is how the results always turn out. The second hand embarrassment I'm feeling for this location and specifically to whoever wrote this response is real. Yikes. Anyone reading this review I'm highly warning you to stay TF away from this joke of a company unless you want to come out looking worse than when you went in. Thanks for the follicle damage amazing lash! I only had to pay $500+ for it read more

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Sara at the Desert Ridge location did amazing personality and her talent goes beyond measures . All she does comes straight from the heart and she is just overall a remarkable person! read more

Lash fill by Lucy was fabulous! She is excellent & very talented! Front desk staff was very friendly, welcoming & helpful! read more

Zoe-LO (My affectionate name for her) Hooked me up again. Fly as always. For fear of sounding repetitive she's, different than a lot of the stylist I've been worked on. I feel lucky to have met her and to have her as my #1 stylist. She Always has a smile and many kind words. I wish people would understand, a small compliment, or a kind gesture can turn someone's day around in a moment. Thank you Zoe I'll be seeing you love. read more

I have tried for months to cancel my subscription to Amazing Lashes, but they won't cancel it. Twice I did everything you need o do to cancel. I called to cancel. They say you need to fill a form out to cancel, so they emailed the form. I filled form out and emailed it to the email address on the form. I have done that twice now and still received another auto payment. I will dispute the bill again with my bank. I started trying to cancel in November 2023. It is now May 2024 and they still keep billing me. Do not ever sign a subscription with these people. read more

I love this studio. Everyone has been amazing. I have recently going to Juliann and she made a signature look for me. I love it. My eyes look all flirty and fresh all the time. I like a weekly visit to keep it up to date and she keys me know if she needs more time. That w read more

Many lash specialists here... I found my girl at the Desert Ridge location and love her! She does an excellent job every time and I just returned from a 3 week vacation in Asia where I snorkeled for several days... they still looked great when I returned to the states. I have joined their membership and love the connivence. Thank you! read more

I've been getting my lashes done here for years, the stylists are amazing (shout out to Emma who currently does my lashes, she always gets it right), the studio is clean & the staff is so friendly! read more

Dana is absolutely awesome for lashes. She got my full set done in under two hours. I looked in the mirror at the end and started to scream with joy. I literally gave her the biggest hug because I was sooooo happy. Jen scheduled my first appointment ever and was super patient and cordial with me. Corey was super informative about the product line and helped me with check-in to pick lash styles. I have never felt more comfortable and at home at a salon. Overall great experience! Definitely get the black Extention mascara. read more

I love my 6D lashes done by Sara, the style is exactly what I was looking for. Everyone is very friendly.

Emma is great! Always on time and professional. She does exactly what I ask for and will make suggestions if she feels something might work better. My retention is always at least two weeks! Front desk girls are always sweet and helpful. I highly recommend this desert ridge location. read more

Zoey is so great at what she does. I fell asleep during my lashes. The lashes look very natural. Everyone who works there is so awesome.

Imagine waking up everyday and looking incredible. Just think about that. You don't even need to put on makeup. Not only is that a time saver, but also, people will be jealous of you. And think you are just blessed with great genes. It's worth it. Don't hesitate. Also, I love Tiffany. She's so nice. read more

I've been coming here for over two years now, literally haven't been without lashes for more than a month. They are a part of me now! Staff is always friendly and welcoming. I always see Jordan, she's a one of the senior top stylist and they cost a little bit more but are worth it. I've been to other stylist in the past and they never did as great of a job. To me it's worth the extra money because it's my face and I don't want anything messed up or my lashes falling out easy. I also get the 6D I think they look the best and last the longest! I highly recommend coming here. I dont have any before pictures because I always have them on! Lol read more

Amazing Lash Studio - Eyelash Service Near Me - Phoenix, Arizona

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Only reason I am giving them a 2 is because I loved my tech. She gave me exactly what I asked for and made me feel very comfortable. They lost 3 stars because I got my eyelashes done two days ago and my left eyelashes are falling off extremely faster than my right. (I sleep on my right side so it is very confusing) I have been getting extensions for 3 years, I take care of them appropriately and have never had problems with other places. I just washed my face (with a wash cloth) and blotted my face dry. When I went to brush out my eyelashes, I counted losing 12 eyelashes on my left eye and 2 on my right. Losing 2 is normal... losing 12 is NOT) I will not be returning. It was a waste of over $100. read more

Amazing Lash Studio - right after I got them done - Eyelash Service Near Me - Phoenix, Arizona

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Don't waste your time or money. Over paid for the wrong lashes. Even took the time and went back to show pictures of prior sets and rectify the situation. They didn't fix them and offered an insulting $20 off next time because they used the wrong length. Spent over $275! Go anywhere else ladies! There are way better options out there. read more

poor customer service, got my lashes done once and lasted not even a day. called due to being charged almost three months later for a membership even though i never went back in. front desk refused to refund and stated i will be charged for another month. front desk super rude 0/10 do not recommend this location. read more

Great customer service! Very nice staff and Zoey is excellent! I highly recommend this studio.

I have made two appointments with the Desert Ridge location and each time I have showed up 15 minutes early for my appointments (as suggested). I have waited 30 minutes before anyone has appeared to talk to me and have then been told that the stylist I have booked with has called out for the day. Before making my appointments, I read all the reviews and was very thoughtful with which stylist I booked with. I received 3 emails and 3 text messages confirming and reminding me about my latest appointment. On the morning of this last booked appointment, I was texted a reminder at 6:40am. So sad. read more

I wouldn't even give this place one star but I have to because that's the lowest it goes. amazing lash did my eyelashes for a special event that I wanted to look my best. when the girl took off the covering of my lower lashes my lashes were stuck together. I could not open my eyes and in order to let me open my eyes she removed both my top and my lower lashes on the outside of my eyes on both sides! she never said a word and directed my to the front desk. they ask how I liked them and I finally saw, on my horror that I only had lashes in the middle of my eyes. the staff said they could give me a 20$ discount. I said no I want them fixed, that not really being possible. I tried calling the corporate offices and still have yet to hear from them. this is a company that doesn't train their employees and won't back them up ! DONT GO THERE IF YOU WANT TO KEEP YOUR LASHES! read more

I walked in for a brow tint and they were able to get me in right away. The staff were efficient. The girl that did my eyebrows was very friendly. The only thing I was disappointed with was my brows were way too dark. I was told she was going to use a light brown, I am a blonde and my eyebrow hair is mostly blonde, but they ended up very close to black. It was quite a change and way darker than I'm used to. She did admit that she wasn't super familiar with the new tint they had. I wish she would have erred on the side of caution and used a way lighter tint and did it twice versus once and getting them way too dark. Oh well, it will eventually fade. read more

I started going here maybe a month or two ago. I've had 3-4 lash sets and out of all of them, 2 times my lashes just fell out a few days after. When I signed up for the membership they made it clear they would help if my lashes started falling out. We'll both times I brought it to their attention my lashes are falling out and the only thing they helped with was a $15 credit when you're paying $140 a month!! Terrible customer service. If I'm paying for lashes I expect them to last longer than 4 days. I also would expect the customer service to be more professional as when I called to cancel my plan since Shaz said there wasn't anything they could do besides have someone "look at my lashes" and it was the second time its happened I asked to cancel my membership. Shaz told me to keep the situation chill, regardless that she was ignoring me saying numerous times I want to cancel. Telling a customer who actually was being chill to chill, isn't professional at all let alone even if they weren't being chill you shouldn't be telling your customers to chill. Disrespectful front staff and wouldn't recommend this location to anyone. Edit to add: I've already submitted the cancellation request and spoken to two managers. My membership is still yet to be cancelled. read more

Amazing Lash Studio - I went from a full 8D volume set of lashes to barely anything in less than 3 days. And yes this is brushed out. - Eyelash Service Near Me - Phoenix, Arizona

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Kristine is a very talented lash artist and technician. She is very kind and has a very gentle touch. Kristine also explained everything about lash care and maintenance after my application. Shaz answered all of my questions at check out time about getting a membership and is very friendly and fun. If you want a positive and professional and friendly lash salon, Desert Ridge is your place! read more

Sarah did a perfect job with my new set of lashes. She listened and they came out perfect. My husband even complimented how nice my lashes look. I'm definitely booking a fill with her. read more

Don't waste your time trying this place, I did against my better judgment. I purchased the 6D mega volume option for an extra $70 on top of their regular fee and it looks like I got the classic...not the first time I've gotten volume lashes and these are not it. Tech had a great technique and did a good job, not her fault as she did the best she could within the time constraints. If this place is advertising a certain finish and charging for it, they need to deliver. Avoid this place. read more

Amazing Lash Studio - This is what they promote for the 6D Mega lash volume for $70 extra dollars.... - Eyelash Service Near Me - Phoenix, Arizona

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Front desk staff is friendly. They are willing to change an appointment when needed:-) Nicole did a great job listening to me. She is always trying to make me look my best. read more

Pricey. Membership makes it little bit better. My lashes first time, beautiful! Second time not so much? Bothered my eyes, fell out way quicker than first time. The stylist seemed rushed for time. I've had lashes for 4 years :) definitely makes me more beautiful. Try to find a small business owner who is just as good or better ;) read more

Always have a wonderful experience with a friendly front desk staff. Holli always does my lashes perfectly with great retention. My experience with any "lash studio" would be to go with a trainer to avoid any of the common issues (poor isolation, too much glue, no retention, etc...) like I've seen in the other reviews. read more

I had my lashes done less than a week ago.... brought in on their $89 intro special. I was quickly upgraded to a master tech with an extra full lash and some supplies to maintain my "new lashes" Quite frankly I am severely disappointed. I spent way over $240 with the upgrade and the master technician and the lash maintenance staff and 80% of them have fallen out. The quality of the lash is pretty pathetic is like a course bristle fake spider.. One of my eyes barely have any left it's either poor quality poor service. No matter what super overcharged for lashes that lasted less than a week. I am completely disappointed and I really wanna remedy or I'm just gonna contact my credit card company because this was really a major fail. Disappointment to no end to spend this much money to have worse eyelashes then when I walked in with. The girl was sweet everyone in the store, everyone was sweet but who cares if the actual work or lashes or quality of goods is crappy. Worst money I ever spent. And the upsell made it even worse because if I had bad lashes for $89 maybe they would be tolerable for a week but bad lashes for over $200 not acceptable They Offered a refund they were extremely apologetic they requested a consultation so they can see if I was allergic to the adhesive and they offered a remedy of the service and the manager was exceptionally nice she didn't blame it on my eyes or anything like that. So I'm going to update the review because the customer service really mattered and they felt very empathetic that I lost all my eyelashes and they offered to help me through it because I was very sad that I lost all my lashes read more

It was my first ever visit at this salon. I came in for a brow wax. I am very impressed with the shape my eyebrows are in. I love my eyebrows. Thank you! read more