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    velofix

    4.6 (8 reviews)
    Open 7:00 am - 9:00 pm

    Services - velofix

    Bike repair and maintenance

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    Recyclistas

    Recyclistas

    (18 reviews)

    $

    Worst customer experience I've ever had at a bike shop in Victoria. The mechanics are incredibly…read morerude. I stopped in yesterday to see if I might be able to get a new chain for my bike. That was all I wanted, yet the mechanic starts off with, "If you want everything that's wrong with this bike fixed, it'll be $225." I'm like, WHAT. I just wanted the chain fixed. He pulls out his chain tool to show me exactly how worn the chain in (yeah, I know, that's why I'm there), and we talk about that and the fact the cassette's worn. Fine, yeah, I definitely should've replaced the chain earlier. And then he says, "yeah, and your bike is pretty dirty. I don't like to work on dirty bikes." But it's ok, they'll wash my bike for $40. I was willing to give them the benefit of the doubt at this point, but he kept referring to how dirty my bike was, and questioning my ability to clean it when I said I would. Again, it's a BICYCLE. I ride it over 40km every single day. It's going to be dirty. I agree I should clean it before I bring it to the mechanic, and that's my fault, but I had to keep hearing about it over and over and felt really shamed. Thank goodness they didn't actually have the time to complete my repair, because I'll never go back.

    Easy to miss but once you remember where exactly it is and how to get there they are one of the…read morebest repair shops in Victoria and worth the effort to find. Helpful clear advice balanced to the level of understanding of the owner. Heck they will even offer advice for the DIY folks. Their basement parts and work room is more organized than the VGH operating ward! The guy could hire himself out to feung shui my garage anytime.

    velofix - bike_repair_maintenance - Updated May 2026

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