Bought my bike here, excellent service and selection-I've been really pleased with my purchase.read more

I am here for the Ironman 70.3 and my rotors bent in transit. Andrew stayed late for me and…read morecompletely fixed my bike (he is insanely knowledgeable). This shop is absolutely amazing! I'm am so grateful for their kindness! They get 10 stars!!

I have been riding for many, many years. I have learned to do most of my own work but sometimes I…read moream stumped. I dropped my road bike off anticipating a need for a new rear derailleur (10 year old bike) and other parts. To my surprise my bike was made right with a tune up. Hats off to these folks who did NOT sell me parts that I did not need. Job well done! Thank you

I've been to every bike shop in town, and this is the one I keep coming back to. Great service,…read morealways friendly, nobody cares if you are fast or slow, newbie or pro. Outstanding bike store!

I've always had great service at this place. There is a price menu online and in the shop, so…read morecontrary to the other poster, you're not going to get ripped off. I find they have the best price, and it is closest to where I live. Brought my bike in, pointed out what the problems was, was given a quote and time, came back and paid and all issues I pointed out fixed.

If you own an ebike don't bother with this snotty place. While the employees I dealt with know…read moretheir craft, they have zero customer service skills. Along with their overpriced parts there is no reason I will ever go back.

Cycles West has been my go to bike shop for three years now. We've bought a couple of kids bikes…read morefrom them. Two new, two used. They also maintain all my families bicycles. I have all the bikes serviced once a year and we don't have any issues. It's a little costly but it's worth it because the kids and I can just hop on our bikes and ride. The Garneau kids bikes are well worth the money, way better than the Canadian Tire bike we have. Still trying to find an excuse to trade my Rocky Mountain in for a new Brodie because they are sooo nice... Good service, good products, very friendly and VERY knowledgeable. That's why it's my go to bike shop.

I went in to have my bike fixed and the owner was present at the time and did my quote. When he…read moregave me the quote I asked why it was so expensive when I had only asked to have the brakes fixed. He told me that he had also included a $79 charge for a tune up. I told him that I had not asked for that service and to please remove it from my bill. When I went to pick up my bike today my $70 quote he had given me at the time of assessment (he had told me that 2 other parts needed replacing as well as the brakes) was now a $151 bill. He had neglected to mention the $60 labour charge in my quote. It feels similar to the way car mechanics are known to take advantage of women or people who don't know much about cars when they enter a shop. I'm not even sure if those other parts needed replacing or he just said that they did so he could charge me more money. I would not trust this man again and I do not believe in the way he conducts business.

I was recommended to this bike shop by a more downtown bike store. Kind of them. So many to…read morechoose from in and around Victoria, but I think I really found one of the best. It was time to get a new bike. I'd just discovered walk-thru's which sounded like a pretty good idea. Less leg lifting. I'm also very keen on the Specialized brand. My last one was, alas, stolen in Vancouver some years' back, or I'm sure I'd still be riding and enjoying that one. Some good advice given wrt my purchase. I found just the one at Russ's. It took a few weeks' to come, from the USA. After just a single ride I knew there was something wrong with it. And it wasn't as simple as the chain slipping. Over to Mike the bike. He came to the house. Had a ride on it. Took it away. Had some adjustments made and I got it back. I didn't use it again for 7 months. Took it out of its wraps in June. It was playing up again. But worse. Back to phoning Mike, who was, again, incredibly helpful. He came personally once more, hoping it was a quick fix. It was not. He took it away again. Took it out for a ride and the malfunctioning that was happening to me came up on his ride. And was immediately recognisable by him as a duff bike. Mike to the rescue. He did all the necessary things with Specialized and within a couple of weeks I not only had a new bike, same colour, features, but also a new invoice with a fresh serial number. Which I hope isn't important down the road. He delivered it to me on a Saturday. I am up and riding again. Loving my bike. Loving the service and the can-do attitude of Russ Hays bikes and some great staff. Try them first! A 100% recommendation from me. Happy and safe biking to all!

I only leave reviews when I get exceptional service (if you don't have something nice to say..)…read more Russ Hay's is exceptional. I have ridden my bike across nine countries in the last six years and I have dealt with a lot of bike shops, often with the same problem that none of them seemed to be able to fix (gearing issue). Russ Hay's experienced staff fixed it. The welcoming staff, the exceptional service, the perfect assessment of what was needed, and the fair cost for parts and labor were all top notch. I wouldn't go anywhere else if I had a choice. I just wish they had a shop in Aruba (my next biking adventure)!

These guys are so awesome. Our daughter got her phone stolen, they talked to the person that took…read moreit, convinced him to turn it over, and got it back for her. Kyler and Jayden are top notch humans.

Had a great experience renting an e-bike for a few days to get around Victoria. Very helpful,…read morehooked me up with all the bells and whistles to make my experience easy and smooth - a saddle bag, phone holder for easy gps map checking. Super kind and swift service. Look forward to renting again!

Cycle Therapy and mechanic Dale saved the trip! I had a…read moretrail mishap just a few miles into a Lake Cowhich trail ride that trashed my derailer. My hubby hobbled me together in order for me to barely bike downhill into this excellent shop. They not only had the derailer, hanger, chain, cassette all in stock that I needed but helped me get back to ride for reasonable fair price. We Really appreciated the mechanic shop and nice staff. Also, there's more, if you are in the market for a bike, they also have a well stocked bicycle shop for new acoustic, or e-bikes. This is a new feeling nice, air conditioned store and also had nice cycling apparel. Extra bonus was it was next-door to Duncan market pastry and coffee shop, which was also amazing. I guess if you're gonna break down, this was the place to break down, thanks cycle therapy.

We were a walk in with a mt bike tire going flat after riding from Cowichan lake to Duncan. ALL the…read morestaff were very welcoming and the technician was a solid reputable guy with decades of experience. They changed the flat tire on the spot and had us on our way in no time. It was delightful talking to them about the trails, and all things biking and keen people .

This business is permanently closed as of fall 2025. Disappointing that they did not reach out to…read morecurrent customers to let us know. I went there today to purchase an accessory that I'd been saving up for since September only to find closed doors. :(

Staff was awesome, had great suggestions on what bike and where to go. Very friendly. The bikes…read morewere pretty much new and performed so well! We left there wanting to go buy some! Really had a great time and can't wait to go back. We were able to go further because we had the pedal Assist than we would have without it. So relaxing too!