Let me start off by saying I had a good time. It's hard to be unhappy behind the wheel of a supercar, am I right? That being said, could it have been better? Absolutely.
I came into today's event knowing what to expect. Other reviewers on here are living in a fantasy land with their expectations. It's up to you to do your due diligence when spending your money, that's no fault of the business. Now that that's out of the way, let's get to the actual review.
I pulled up at 8:45 AM for my 9 AM appointment. Line moved pretty slow, but nothing horrible. I finally begin checking in and tell the guy I'd like to drive the 458 and the Huracán. To my surprise he states I only have a single car booked. After insisting I paid for two cars, I decided to just show him my email confirmation and we'd be done. Nope, he gets another person to help (owner?) and somehow I'm standing there for another 20 minutes waiting for him to verify something I already paid for (and provided proof of). I get it, things happen. A simple apology for the confusion would have sufficed, but it was just completely disregarded.
The real issue here and why I'm writing this review in the first place is because of the experience I had with my second instructor. I get in the car and within 15 seconds (I hadn't even put my seatbelt on yet), a woman comes over and lets the instructor know that there is a long line for the Huracán. I pull out my phone and ask if I can take a picture real quick of the interior but he says no, that was the reason the woman came over in the first place. You could literally feel the vibe change. No briefing, no picture, not even a second to take in the interior of this car. Tells me to put in second and leave it there, that was the extent of our conversation before hitting the track. When we finished, as I'm pulling into the staging area there's people taking pictures where I'm supposed to park. We end up sitting there for about a minute, so when I finally pull up I'm thinking to myself, if we waited a minute for these people surely I can take a quick picture of the interior. So I say I'm just going to take a 5 second picture and no joke this guy starts verbally counting the seconds. He gets up to 8 seconds and then says, "So much for 5 seconds". Seriously?
Basically what it comes down to is you're paying for an experience. People come for a variety of reasons. Some come to get pictures, some come to drive, and some are enthusiasts who come to enjoy the whole experience. Personally, I would have liked to have at least a minute to experience the interior and get a feel for what I'm about to drive. After all, it's not every day you get to drive a supercar. A little customer service and less rush would have went a long way. read more