Good location for most that stay at this hotel and need a rental car. But best to reserve in…read moreadvance since the booth is covered by one person. I was only a drop off from a long trip from Virginia. I did wait for a while, but the drop off was relatively easy. The car ran smooth and comfortably for a 72k vehicle. I believe this car was ready for disposition.

Something I wish someone said earlier: "It's inside the Hilton!"…read moreEasy parking, cross through the Hilton Lobby and you will find the counter. Don't go early - Hilton people said the representative doesn't usually come in until much later... The representative was 35 minutes late, claiming he had an emergency at another site - and didn't apologize for his lateness. He then overcharged for the rental; then said, he "said it would be more." And waited while he went to fill up the car with gas. Too many flags - not a fan. Usually I don't waste time writing a bad review - but this was a particularly bad experience. Hope yours will be better.

Excellent service. Picked me up at my home and brought me back on the return…read more Highly recommend this location

Do not come to this location I rented a car today until the 30th for my birthday to go out with my…read morefamily to a different state and the branch manager was absolutely rude. I had an upgrade which she did not give me even though I called a week and a half ago to make this appointment to rent a car She wanted to give me a Kia and gave me trouble so I just left and canceled it THIS IS BY FAR THE WORST LOCATION DO NOT COME HERE AND SHE IS SUPPOSEDLY THE BRANCH MANAGER SHE SHOULD BE FIRED SO DISGUSTED RIGHT NOW what a horrible start to my birthday weekend.

Nice and polite service…read more Easy to rent. Had a blast with the C8 Quick and easy return! I'll do it again....

I rented a 2020 Dodge Hellcat this past weekend. The experience was amazing. Everyone at Cloud 9…read moreexotic was awesome and made the experience that much better. Can't wait to rent another "dream car". John M. Bellmore NY

Jerry Seinfeld has this GREAT routine about reserving a rental car... to the effect that if a…read moreperson RESERVES a car, the car should be there for them when they show up to get the car. Instead, the agent says they have no more cars, to which Jerry responds, "But the reservation keeps the car here. That's why you have the reservation." . . . "You know how to TAKE the reservation. You just don't know how to HOLD the reservation." I love watching that episode every time, so that when it plays out for real, as it often does, I can just chuckle to myself internally thinking of Jerry's great comments instead of getting pissed off. ALL TOO TRUE. And guess what... it, once again, sort of played out for me at this Budget location upon my most recent visit to NY. They didn't have the Toyota Camry that I requested, but what was great for us is that, once again, we ended up getting a car upgrade as a result (thank goodness they had a car for us, and thank goodness it was a bigger car). It worked out for us. This is the 2nd time that's happened this way, too... at least, through Budget. Anyway, we had asked for a Toyota Camry, and we ended up with a Toyota Highlander... for just the 2 of us. Niiiiiiice. After the horrible JFK experience in June 2021, I vowed never to rent a car from anywhere at JFK, so we paid for transportation to get us to this location in Farmingdale and near where I thought we were staying... but ended up not staying in this area). It was seemingly in the middle of nowhere with very few cars on the lot, but they had this car waiting for us, and we were in and out of there in a flash. It was so easy, I was certain something was going to go wrong... but it didn't, and we even got a free car upgrade out of it, like I mentioned. We loved the car, we loved the ease in which it all took place, and I'd do it all over again... even if we aren't staying in the area.

Placed a reservation two weeks ago. Arrived to pick up the truck - the woman informs me they have…read moreno trucks. Didn't bother to call or email. Budget should stop renting trucks.

SEVERE DISAPPOINTMENT. I WILL PROVIDE DOCUMENTATION. I've never given a 2 star review, let alone 1…read morestar. I would've given zero stars, but it was not an option! I tried renting the van for 2 days to celebrate a family birthday party for our grandmother. Needless to say, the whole family was severely disappointed that we were unable to travel together and celebrate her 80th birthday. I received two confirmation emails with confirmation numbers and writing from the company that said the staff is looking forward to taking care of me. One major problem... there was no vehicle for me and the staff blamed me for not calling to confirm... REALLY?!?!? There was a phone call to me, which I returned TWICE. One time I left a message confirming the vehicle and the other time the voicemail was full. The day after my calls, I received the second of two emails with confirmation numbers on them. I arrived as planned and NO VEHICLE. The staff was not only rude, but did nothing to apologize or try to get me another vehicle with someone else. They blamed me for not confirming the vehicle. I finally left after pleading my case for 15 minutes. I played the voicemail I received and showed them the two calls. I returned to them I can see they were getting aggravated with me once I told them it's all on tape. They were directed to stop talking by one of the workers behind the desk. In short, I was told that two email confirmations with confirmation numbers doesn't mean anything because it didn't come from a phone call. HELLO?!?!?! THIS IS 2025! Unbelievable. And yes, I waited two days to write this review so I could digest what actually happened. Please do yourself a favor and go elsewhere. There are not many reviews for this company and I assume the positive ones that are there must've been made up by them.

They called back to rectify the mistake and reinstate the reservation. This was due to an internal…read moremistake. Hope tomorrow goes well for the birthday function.

I don't know who will give these individuals less than four to five stars however from my…read moreexperience they were extremely patient they were professional they were kind and they just were excellent I enjoyed the experience both my son and myself and I look forward to returning back to them whenever they come back to New York

Son's 13th birthday gift! He chose the Nissan GT-R and the Lambo Huracan. We had a bit of a wait,…read morebut it was absolutely worth it!! The staff was super friendly and so kind to my son. We bought upgrades when we got to the event and don't regret it a bit!! Thanks, Velocity Driving!

Ronnie did a great job of fixing my damaged vehicle. He was polite and always kept in contact to…read morekeep me posted of where the job was and his expectation of finishing. The final product is excellent.

Always does a good job. Very pleasant guy and helpful. Deals with insurance companies and does the…read morejob on time.

Scott was super helpful throughout the entire process for us! He made everything seamless for us…read more Highly recommend!

Just completed my 4th lease from Benjamin Motors. As you might imagine, everything went flawlessly,…read moreand I'd have no hesitation recommending them to friends and family and you all. From Scott Benjamin, to Winnie, nothing but professionalism.