Despite our beloved Maltese's terminal illness , they diagnosed her promptly and painlessly . They gave us options on extending her life or ending it gracefully and lovingly. ( she was 13 yrs old) . It was a sad time there but they handled it sensitively and I would def return read more

Wow is all can say! Terrible! Took my shih-tzu in because he had a place on his foot that looked pretty bad. The people that greeted me were nice but, I took my dog to Dr Anderson today and received a totally different plan of treatment and Dr Anderson actually looked at my dog and gave me a different diagnosis. Dr Allie didn't even look at Dodgers paw and I got a quote of almost 900.00. I'd like to know just how two vets could be so far apart and the bill was 111.00. I understand an emergency vet is more expensive but I am not convinced that was the appropriate course of treatment in this case. I feel like that emergency vets play off of the fact that they know it's your baby and you'll do just about anything to help them. read more

I would strongly caution anyone against bringing a critically ill pet here without doing extensive research first. We brought our beautiful Golden Retriever to VEG ER after she began vomiting and stopped eating. We were told she had a bowel obstruction and would likely die without immediate emergency surgery. The quoted cost was approximately $9,000. We were presented with what were described as "financial assistance options," which consisted of credit applications. Those were not viable for us at the time. While low-cost clinics were briefly mentioned, we were told they were closed or would not be able to see her in time. No help with transport was offered. Because this was described as a time-sensitive emergency, we were left understanding that we had only three choices: 1. Euthanize our dog 2. Pay in full before surgery 3. Surrender her to a rescue so she could receive care We later learned information that we were not aware of at the time and that would have significantly changed how we approached this situation, including: 1. The possibility of payment being accepted after care was completed. We were told payment was required before surgery would begin. The following day, we were informed that surgery had already been completed before any payment was made. 2. Potential partnerships with nonprofit organizations that may be able to assist with emergency veterinary costs without requiring surrender of ownership. 3. The option of having additional time to attempt to crowdsource funds. A loving, bonded home facing one unexpected financial crisis was treated as less viable than surrendering our dog to strangers, and that was deeply painful. In order to save our dog's life, we made the heartbreaking decision to surrender her. She survived surgery and is alive, but we are permanently separated from her. Our children do not understand why their dog is gone, and the emotional toll has been devastating. What made this even harder was seeing the situation later characterized publicly as abandonment, which does not reflect our experience or intentions. We did not abandon our dog, we sacrificed our place in her life so she could live. That distinction matters. I believe we were given incomplete or unclear information during a moment of crisis, and that lack of clarity removed meaningful choices when time and communication mattered most. Emergency medicine is not only about medical care, but also about communication, compassion, and advocacy. In our experience, we did not feel supported in exploring every possible path to keep our dog while navigating an impossible situation. If you ever find yourself in a similar emergency, I strongly encourage researching alternatives and seeking a second opinion if possible. We went in trusting that we were being shown every option. Looking back, we do not feel that was the case. Rest assured we are looking into filing a written complaint with the state's veterinary licensing board. I have attached a documentation of lies written by the vet we had the misfortune of meeting last week. read more

VEG ER for Pets - Lies. Lies. Lies. - Emergency Pet Hospital Near Me - Murfreesboro, Tennessee

This place does not even deserve one star. I had blood work from another vet and they wanted their own. I could go on and on about how awful this place is. Over a thousand dollars later I know nothing. Absolutely nothing. It is the worst places I have ever been as far as vets go. They tell you they want to do a test to know something, but amazingly that test has shown them nothing. But they sure charged for it. Awful...stay away. read more

When we arrived the vet was very rude and snappy. I saw this with every person he interacted with. Fortunately we got the other vet who was nice. They sent us the estimate and told us they would be by to answer any questions, that never happened. We paid they started working on our cat but then when the blood work came back we were reviewing it with him he suggested 2500 more in treatment and then a blood transfusuon. I said no he said when we got there he didnt think she would make it...so he had not thought he could save her but made us think she was getting better and had a upper respiratory infection. It ended up costing us 1500 to have our cat euthanized. While we were there 4 animals died. They are crooks! Do not take your pets there they will just take advantage of you. read more

I took my puppy to VEG ER for Pets Murfreesboro, and I was so pleased with the care given to my new puppy. From the moment I arrived everyone was so kind and caring to my lab and to me. Costs were stated upfront. The place was continually being cleaned. Hopefully my pup doesn't need anymore emergency visits, but if she does I know she will be in good hands and will not hesitate to bring her back to this location! read more

Really amazing doctors over there glad they are here in Franklin tn. Amazing service over here. All doctors are amazing

I called earlier this week because it was becoming clear that our precious Mocha was needing to be laid to rest. I'd called multiple other vets and end of life care places, including at home services, but VEG was open 24 hours a day, didn't require an appointment and the cost was less than the other places I'd checked in with. The sweet woman who answered was so kind while I asked heart-breaking questions, that alone told me that it was a safe place to take our girl. Tonight was the night it was clear that we needed to let her go, we took her in and had to take turns trying to talk because we were so distraught. From intake walking us back right away, to them explaining everything as clearly and as kindly as they could, to the IV being placed, to her final moment, these were the kindest people I've ever met when it comes to pet care. I cannot give them anything less than five stars. Not only did they have Kleenex in the room, they even gave us little packets of them as well. From start to finish they were patient, kind and so caring and it made a horrific night so much more bearable. If you're needing to let a pet go soon, they were the best place to take our sweet Mocha to say goodbye. read more

VEG ER for Pets - Mocha - Emergency Pet Hospital Near Me - Murfreesboro, Tennessee

Found a tiny, cold duckling and took it in, and they were fantastic. They told us what they were doing and explained everything. I had not realized that they would take sick or injured strays of all sorts, but they were very, very accomodating. I love those people. read more

I took my cat there for emergency service. They first charged $556 and I still have no idea what they found. Then another 1900+ to be paid up front for hospitalization. I called at 6:30 am and thy tried to upsell me stating I still had $700 left of my prepayment. I declined and said I would be there at 11. I'm always early at 10:30 I arrived and sat there until noon. Then finally a tech came in saying I would get a refund of $300 ish. After I got home I got a text with a refund of $199. I still have no idea what they did and how my $700 refund became 376 ish then while I was driving home it dropped to 199 when they did nothing else I was in my car with my cat. They charged me for the almost 2 hours I sat there waiting for the discharge of my cat. Who does that? Oh and she died from a blood clot this morning. If I could give a 0 I would. read more

I brought my 2.5 year old Merle Pied French Bulldog Lola in Friday night 10-3-2025 I had called and described over the phone I thought she has had a massive stroke, I arrived and she was seen promptly (The vet said she passed her neurological exam, which she absolutely did not) the entire right side of her body was useless minus the shot of adrenaline she got walking through the door where she walked around for a little bit. This dog went from playing with our other frenchie and chocolate lab all morning from 3:30-5:10 in her crate not being able to stand, was peeing on herself, could not see out of her right eye all of a sudden and was, drooling in a pain response while all of her muscles spasmed simultaneously. After being seen, the vet, a young kid told me he would not euthanize her that she was savable, he worked up a $1700.00 plan for blood tests and x-rays etc, I said there was no way, this was not about money or convenience but I had to champion to have this sweet girl put to sleep to end her suffering, After back and forth debate and a few hours this young kid got rude and said "I gave you options, you've elected to not do that, I will give her free catheter fluids over 20 minutes and that may help" upon discharge the paperwork said we refused to pay for their recommendation and went home against medical advice. Fast forward to yesterday I took her to our vet where she immediately failed neurological and the vet 100% concurred that she has had a massive stroke and lost all quality of life, that she would live out the next week or 2 in pain until she passed. To say my experience with VEG was bad is not the right words, to say I'm livid at the care after this was an easy case to see this dog was suffering and would continue to suffer no matter what tests they ran is also an understatement. I would stay FAR away from this place. Find a reputable vet that has the animals health and interest at heart that doesn't just see an expensive animal come through the door and think they can scam people out of money - I feel this happens a lot there. I will never again take an animal near there and I've had horses, dogs and professionally bred and raised/sold pythons my entire life. I see this care as nothing short of neglect - we miss you sweet Lola girl and I'm so sorry that this place failed you and you had to live your last few days surrounded by love but in pain. Also I'm not sure why this review is saying I'm in California, I am in Mid TN. read more

I arrived yesterday near hysterics with my very ill geriatric cat, whom I feared was in kidney failure. Dr. Weeder and Melissa were so kind to me and my precious Drucilla. They were gentle and soothing to her during the exam and blood draw. They were kind to me as we awaited the results, and Dr. Weeder was gentle, though clear, when she explained the results to me and gave me our options. They could not have been more empathetic as I lo ed on my girl for her final breaths and in preparing her body for me to bring home. Because they are an emergency clinic, I imagine they see more than their fair share of grief. That has to be incredibly stressful and hard. I am grateful that they have not become hardened by it and were so brilliantly kind to me and my Drucilla. read more

Took my dog yesterday and they only took her vitals after being there almost 2 hours. She was never seen by the doctor. I finally left and drove to Blue Pearl in Murfreesboro where she finally collapsed when I got her out of the car. I had to put my dog down yesterday. This place could have done more to make her last day less traumatic but no. This place looks like someone decided they wanted to play doctor. I understand it was the holiday and they are emergency but so is blue pearl. This place needs to get their act together. Pets are more than animals to people, they are our family. read more

If your dog is dying, please DO NOT take them here. I took my baby here and they didn't do one exam on him, they gave us false hope that he would be okay instead of telling us the truth and made us spend over $1,000. After he passed away, unfortunately we brought him back and while we're crying over his dead body, someone came in asking for payment to hold him for 24 hours. They are insensitive and greedy. Maybe if we went to a different vet, he may have lived because these people did not do a good job at saving him. I will never return here, profit over saving a precious life. Shame on everyone here. read more

No one ever wants to take their pet to an emergency hospital, but if you have to- this is where I would recommend. Our sweet kitty was yellow and so sick. We found the staff to be so friendly and helpful. They were so accommodating and attentive to us! And a huge thank you to Dr Zachary Ragland- he was great! Just like visiting the ER- you are going to have a wait time as they prioritize animals based on critical situations. I appreciated the staff updating us. I highly recommend this facility. read more

I was told over the phone our case was an emergency by employee . No urgency once card was swiped and they were paid. Techs demeanor changed once "at home care" was declined which cost over $200. Me and my wife waited for close to 40 minutes after card was swiped to receive aid by two techs that had been jacking around while we waited seemingly not too busy to talk about non-work related conversations and giggling . It was either not in fact an emergency or they didn't value my family's time or animals health. My wife was urged to assist the two techs in retraining my 12 pound dachshund while they proceeded to poke with injection 2-3 different times due to lack of skill all with the same needle for a single injection. Do as you will but I'll be passing by this place in the future if I'm in another "emergency" situation. This my personal experience. Still bring your animals in if the animals life is in danger and no where else to go. read more

Very thorough but I had to wait 4 hours for my dog to be seen. Only one vet was available. They estimated the cost would be a little over $1000 and then ran my credit card for the amount plus $100 extra just in case. Unfortunately, they added another medication in so the hundred dollars did not cover it. It was another $25. Almost $1100. And 5 hours read more

Dr. Katie Ichikawa and the entire staff are wonderful! They were so welcoming and kind in an emergency situation. They got us right in, were amazing with our dog, and talked us through each step of the diagnostic and treatment process. We would highly recommend this emergency veterinary practice. read more

They were amazing! I brought in my little dog that had been attacked in the face and the team on call was amazing. They explained everything so I understood what needed to be done and was very gentle with my Izzy. They were very compassionate and understanding. read more

Everything could improve at this place. Primarily the part where they are simply in it for the money. You should not be a vet if you cannot tell the difference between an upper respiratory infection and cancer. You do not need thousands of dollars of tests to confirm that. You could also have kinder staff! Terrible place. read more

While I was happy to see someone, I must say to have an estimated bill that was over $1000 for a maybe it could be this and I am pretty sure this is what this is and a scare tactic to give medicine without doing blood work that I had to take a loan out to do, you have to draw a line on what you can do for you beloved fur baby. So if you are going to rush here, make sure you know that just to walk in it is $195. I had to leave. That proposal was almost my ss check to do everything they wanted to do. X-rays are over $500. The meds? Well lets just say they are not much better. I understand you are there to make money, but, instead of making any money and helping my baby, we all 3 did without. You priced me right out the door. When you could have people lined up and literally raking in the money because of the mainstream vets position on appointments, instead you got nothing, I got nothing and he got no care. Thanks for nothing. read more

Staff was attentive and helpful. Dr. Bible was thorough and caring. We never felt rushed to make a decision regarding care. They primarily see dogs and cats but also treat birds and exotic pets as well. All pricing was transparent and reasonable, especially considering it is a 24 hr emergency facility. read more