Best staff EVER! Also, their costs are about a third of the emergency clinic in Nashville, at least…read morein my experience. Shout out to Avannah and Kelly. I will drive to Murfreesboro every time if I have a pet emergency and I highly recommend you do too.

I have been taking my pets to this veterinary hospital for many years and have always appreciated…read morethe care they received. Unfortunately, the level of service seems to have declined recently. In the past, I was able to bring my pets in when an emergency arose, regardless of the time. Recently, however, I was told that my pet could not be seen until 8:00 AM. This was particularly concerning given that the hospital's website advertises itself as a 24/7 emergency veterinary facility. If the emergency services or hours have changed, the website should be updated so pet owners know what to expect when they have an urgent situation. I'm disappointed because I have been a longtime customer and previously had a much more positive experience.

A really great experience in the middle of the night on the 4th of July…read more Very friendly staff who were so patient and sweet with my poor girl who has a case of Swimmer's Tail. They didn't push me to do anything I wasn't comfortable with but also gave me plenty of options for treatment and they were extremely helpful with explaining the medicine we chose. They had us in and out in 30 minutes! Very grateful to have y'all nearby if we're ever in need again!

Look no further I would easily take my dog here again they were amazing and it was incredible to…read morewatch the vets and staff work. They make you feel so comfortable and really care for the animals

brought my 12 yr old golden in to emergency. She was ill, counldn't…read more walk or eat for 4 days.Vomiting everyday and In a lot of distress. the staff performed diagnostics, blood, oxygen and a variety of other tests. Gave her oxygen and fluids . The scans showed bleeding and tumors on her spleen and around her liver. We discussed treatment but the vet was gentle and told me at her age, removing the spleen may not improve her quality of life and she may need an oncologist. She said it might add only add 6 months to her life. Based on age and prognosis, I decided to have her euthanized. The vet and staff were extremely kind and thoughtful. Gave me time with her. and the cost was very reasonable. I want to thank them for their professionalism and thoughtfulness. Bill McArthur

I sincerely cannot say enough about the amazing experience we had at VEG ER today. No one wants to…read morehave to take their fur-baby to the ER, but if you ever find yourself in that situation, this is the place to go. We showed up bright and early today with a very very sick pup, and from the moment we walked in the door, we were met with kindness, empathy, information, problem-solving, and patience. We ended up spending nearly 7 hours there as they cared for our Dude dog. They were so thorough and timely with everything they did, they kept us up to date on the plan as it evolved to meet our pup's needs and helped us find treatment that met our budgetary constraints. I could go on and on really but I'll just end by say this: Riley, Dr. Shaw, Madison and everyone else who cared for Dude today, thank you from the bottom of our hearts. You made the experience so much less painful by the kindness you showed us today. Thank you you thank you thank you! Kody, Collin and Dude

When I arrived in the middle of the night needing a C-section, I was immediately greeted and my…read moregirl was taken back to be examined. The Dr. and staff were extremely friendly, made me feel well taken care of. Then, the shoe drop....., when I heard what the cost would be, my first thought was EXTORTION!! How could anyone justify this # Well, I opted for their alternative option, which was about 30 miles away. My local vet is expensive after hours, however, I couldn`t be seen there. This operation was almost 5 times as much, I couldn`t believe it. If you need medical attention for your pet, and money is no object, I would have no trouble referring you to The Blue Pearl.

We had GREAT experiences with Blue Pearl in Tampa, FL on several occasions so when we needed…read moreemergency services for our dog after moving to Nashville we headed to Blue Pearl. We have a difficult people aggressive dog who has to be sedated for any exams and treatments. We were not shell shocked with the price as we have had to utilize emergency services in the past. We are also not naive as dog owners and are well versed in rescue, fostering, and multibreed dog ownership. The veterinarian took FOREVER to actually make an appearance and when she did, she was clueless. The technicians were completely disconnected and lacked any empathy. We were essentially laughed at and told "he has an expensive stomach ache" after spending almost 6 hours at their hospital and almost $2000. His symptoms continued throughout the entire night after we were discharged home with zero advice and zero treatment recommendations. I am a physician, so not a veterinarian, but do have medical knowledge enough to know when something needs an emergency evaluation. We followed up with our primary vet the next morning and the records and images were obtained from Blue Pearl who completely blew us off and we were sent from our primary vet to Nashville Veterinary Specialists for ultrasounds and more imaging because what we were told was "normal" imaging from Blue Pearl was in fact NOT "normal" imaging. AND where the technician gave my dog his sedative injection in the back of his leg he developed a large hematoma which I have photos of and can provide if needed. He also had cuts on his foot where he was shaved by the staff I'm assuming for blood pressure monitoring. I am grateful to my primary vet for being attentive and working us in the following morning and to NVS who paid attention, did an appropriate work up, and gave us a treatment plan and this is where we will visit going forward if emergency services are needed.

Its always a relief to me when one of my boys is in distress or some other thing like procedures…read moreare needed. My cat has the same hyperthyroid disease as his brother. Dr Waugh has always been wonderful and so empathetic and caring. She always explains the options in a very concise and understandable way.Will answer as many questions as you have. I have always trusted her with my cats' severe problems and they both have been better for It.

I wish I had read reviews before going in. I may still have gone, but I would've been prepared for…read morethe incredibly long wait. We saw a vet tech and the doctor after about an hour. Pretty good I agreed to $2000 worth of tests and potential meds. Then we waited. And waited. And waited. I'm aware there may have been animals sicker than mine, but we waited for 2 hours with no one communicating with us or checking on us. After 2 hours, we left... but it still took 20minutes to check out. Vet tech seemed uncomfortable with my dog. Doc was awesome! Front desk staff was eh. Back to those reviews... I've skimmed through years of similar wait complaints. Responses consistently say the feedback is important and they will work on keeping clients updated on wait times and procedure delays. Whatever your plan was, it isn't working. Maybe time for plan B.

They have great customer service. They were very patient with my dog and I. They do offer care…read morecredit to help with payment plans and the establishment is very clean.

A Difficult Experience During a Painful Time…read more Losing a pet is incredibly hard, and when we faced the sudden decline of our beloved four-legged family member a year ago, we were emotionally vulnerable. Our regular vet recommended NVS when our senior dog suddenly couldn't move and was in obvious distress. We share this backstory to highlight our state of mind during our visit. After the initial exam, we were told our dog's condition could be terminal cancer or something else entirely, requiring surgery and tests for a definitive diagnosis. When we pressed for a prognosis, we received vague answers: days or weeks if it was terminal cancer, possibly years if it was something else. Given her advanced age, we questioned if putting her through surgery was truly in her best interest, and even asked about euthanasia, but received little guidance. The most jarring moment came when the surgeon, called in specially, told us, "I can give you five minutes to decide on the surgery. Then I leave" This comment, more than anything, shifted our focus from our pet's well-being to the surgeon's impatience. It left a lasting negative impression during an already agonizing decision-making process. Despite the uncertainty, and given less than ten minutes total to decide, we opted for surgery. The outcome was the worst-case scenario: terminal cancer. She might have weeks, maybe a few months. Ironically, the same surgeon who showed little empathy earlier offered the most poignant advice: "Be as present with her as you can." This, too, has stayed with us. During this stressful time, the discussion of costs arose. Over the phone, we were quoted upwards of $7,000, with an itemized breakdown including the initial exam, surgeon's consult, and surgical costs. We painstakingly confirmed the grand total multiple times, even writing it down for our records, as we were not at our best. We were told complications might make this go higher, but we would be called beforehand. At the end ended up around 10 thousand plus. There was no call. However, upon picking up our dog post-op, the bill was significantly higher. We were told we had "misheard" or "misunderstood," which we firmly disagreed with. They claimed the calls were recorded and they would listen back, leading us to believe the discrepancy would be resolved. We paid the inflated amount to take our dog home, but despite numerous follow-up calls, we never received a response or resolution regarding the overcharge. Our precious and loyal furbaby passed away just three weeks after the surgery. Now, with some distance, we can reflect on our experience. While we cannot blame NVS for her terminal condition, the overall lack of empathy and care shown towards both our pet and us during such a vulnerable time, coupled with the billing issue and subsequent unresponsiveness, lack oh empathy makes it impossible for us to recommend their services. One more thing the people at the front desk are just rude and cold with no c We still not hear from anyone to do a follow up on Torry and this means they don't care and just to hear their name make me sick. At the end of the day this place could and should be more understanding, emphatetic of the hard time when we deal with the health of our family members but for them is only money signs and like my grandmother used to say " actions speak Lauder then words? in this case no word nor actions.

On June 28, had to take our Boston Terrier to Huntsville Veterinary Specialists and Emergency for…read morepancreatitis, and we couldn't have asked for better care. MORGAN, our amazing vet tech, took exceptional care of both our pup and our family during a stressful time. You could immediately tell she truly loves what she does. Her kind attitude, compassion, and attention to detail made all the difference. Thank you, Morgan, for treating our sweet girl like she was your own. We are so grateful for the excellent care you and the doctor provided to her. Jennifer and Robbie Bateman

Don't talk bad about them or you will get a nasty-gram from Yelp for telling the truth. Bottom…read moreline - Avoid this place if your pets are in grave danger. Both of my pets passed away in one weekend in their care. I removed my original review due to "complaints" per Yelp, unfortunately.

I brought my pet here with severe pancreatitis. After already taking them to two separate vets in…read morethe last 24 hours. They charged me an exam fee before they even asked details about them and were shoving credit cards in my face before even showing me the bill. They gave me a bill. That was literally my entire life savings. And that was the amount before treatment. I asked if I could step outside. I went out there sobbing. And the nurse came out in the parking lot and said "look on the bright side, you have the money already so you don't even have to get one of our credit cards!" And then she said "I know what it's like to live pay check to pay check just like you are about to" I literally cannot think of a worse more inappropriate sentence to say to someone incredibly scared for someone they love. Who can't afford to give them the care they need I called my vet and stayed on hold for an hour. And then they told me I can get literally the same treatment tomorrow morning for 400 dollars. I went back inside told them I was leaving and they convinced me to do an ultra sound and then gave him fluids without telling me they were. Which I would have supported either way but they didn't ask I did ask them to give him pain medicine. And they didn't give him any pain medication until discharge. Which was two hours total with no pain relief I'm not saying they are all bad, they had some really nice nurses there. But the way things were handled and them not treating his pain are things I'm not ok with it is not the next day, they assured his ultrasound would be sent to my doctor first thing in the morning. which it was not. my vet said they would reach out and ask for the records but I'm really not counting on anything. we will see what they do though

After my expeirence with VCSG Oncology, I would not recommend this place. While the veterinarian I…read moreinitially saw was clearly intelligent, the overall experience was negative - the cost of care does not match the level of attention or compassion when you're taking your baby there for treatment. One of my biggest frustrations was that after the initial appointment with the veterinarian, I was essentially dealing with the technicians rather than being able to communicate directly with the vet about my pet's care. I understand that technicians play an important role, but there were times when I wanted to speak with the veterinarian and felt like I was unable to get that level of communication. They even wanted to charge me for a phone call. The technician, Jordan, was particularly frustrating to work with. I found Jordan to be impatient and, at times, rude. When you are already dealing with the stress and worry of having a sick pet, being made to feel like you are an inconvenience is incredibly discouraging. The services were very expensive, understandable to a degree given that it is cancer treatment, but it felt very money-hungry like they were just concerned with how much they could charge me vs taking care of my dog. To sum it up, the veterinarian seemed capable, but the communication and customer service issue made the experience very difficult. Based on my experience, I would recommend that pet owners in the area consider looking into University of Tennessee Veterinary in Knoxville before committing to treatment here. I wish I had explored that option myself.

We brought our husky from Owensboro, KY due to bleeding from a spay incision (she's a husky). The…read moreladies on staff from the phone to the front desk to the vet assistant to the vet herself were so kind and empathetic! They were calm and kind while I was panicking. When we got there, they got her back fairly quickly. The vet tech's energy was so kind and calm, despite being a very anxious husky, scared, and in pain, our dog let her pick her up and carry her back to get started. She HATES being picked up. That was VERY telling. Both the vet tech and the vet were incredibly reassuring while being honest and informative. They drew up two different treatment plans and walked us through both so we could make an informed decision and factor in our budget and our dog's needs. When we picked her up, the aftercare instructions were clear and very informative, no guessing. They even cleaned my dog up the best they could without hurting her. She came home smelling better than she did when we picked her up from the spay! The fact that they took the time to tidy up her legs, paws, and tail, even though it wasn't required is telling. You can tell they babied her, loved on her, and took amazing care of her. While I hope to never need them again, if our pets were in need, we wouldn't hesitate to go back. It was pricey, but it's emergency veterinary care in the middle of the night, and well worth the money, in my opinion.

This is an amazing place each and every person here is very courteous, friendly and professional…read more They go above and beyond to take excellent care of every pet that comes there. Doctor Tipton and her staff took wonderful care of us the other night I was out of town and my dog got sick sadly she didn't make it, but they took excellent care of her until I could get there and even afterward They were very kind and courteous to us every step of the way I would recommend this emergency vet to anybody. thanks again for the great service. I am forever grateful to each and everyone of your staff there. Josh

Great service added as being new to the area. They always connect when they're in route to my…read morehouse and confirm completion. Will continue to utilize this.

This is an excellent service I have used them for 3 years now. Always on time, extremely friendly…read morestaff, great with communication and my yard always is super clean! I definitely recommend them!