I don't usually write reviews, especially during such an emotional time, but I truly felt compelled to share my experience with Veterinary Emergency Group (VEG) Hoboken. I understand that many times veterinary hospitals receive negative reviews because we are in a heightened emotional state when our pets are sick or in crisis. But my experience here was the complete opposite, and I feel it's important to recognize the incredible care they provide. I rushed my beloved dog, Bella, in during a medical emergency, not knowing just how serious her condition was. From the moment we arrived, the entire staff treated us with such kindness, patience, and compassion. They took the time to thoroughly explain her diagnosis and condition in a way that made me feel supported and informed during one of the most overwhelming moments of my life. What stood out most was not just how they cared for Bella, but how they cared for every animal in their ER. I witnessed firsthand how attentive and gentle they were with pets whose owners weren't present--comforting them, monitoring them closely, and treating each one with genuine love and respect. That meant everything to me. Tragically, Bella passed away the very next day. When I returned for her cremation, the staff showed me an incredible level of compassion. They comforted me in a way I will never forget. In such a painful moment, their empathy and kindness brought me a sense of peace that I didn't know I needed. I am beyond grateful for the care, dignity, and love they showed my sweet Bella--and for the compassion they showed me. Thank you for everything you do for our pets and for the people who love them. read more

VEG ER for Pets - Immediately receiving the urgent care. - Emergency Pet Hospital Near Me - Hoboken, New Jersey

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I would strongly recommend to take your pet here for emergency needs. Do not hesitate. I am part of several animal rescues and my new foster pet needed some vet TLC. I called a few places where they did not accept rescue care. I was very impressed with the quality of care and bedside manner for the pet and for myself as this is my first time taking a an animal to the vet they were very patient with my questions and teaching every single healthcare, professional and caring and Understanding. read more

VEG ER for Pets - Vet - Emergency Pet Hospital Near Me - Hoboken, New Jersey

they took my cat for x-rays and didn't bring him back for over a half hour without letting us know what was taking so long or if there was any proble. after the vet read the x rays and blood work she said she'd get us the meds we'd already paid for and we waitedand waited and waited for those. they certainly weren't in the least concerned about time or communication. read more

I brought my cat Hector in on a Friday evening because he swallowed his toy ball. Dr. Tusa came up with a plan to help my baby and explained everything very calmly and nice, as I was very stressed out about it. After my cat didn't want to throw up the ball, they ended up having to do an endoscopy, which nurse River, Dr. Chan and their team did with great success. There was constant communication to me about what is happening and what the next steps are, and they were very caring to my cat. They have an open door policy, which allowed me to watch the endoscopy and we all cheered together when the doctor was able to get the ball back! While I never want to have to take my cat to the emergency vet again, if I had to, I would definitely come here again. read more

VEG ER for Pets - The ball in question through the endoscopy camera - Emergency Pet Hospital Near Me - Hoboken, New Jersey

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Always an excellent experience with the entire staff. I usually end up making a new friend each time I visit.

Our dog was in an end of life situation. We were treated with love and compassion by the doctor and staff. He left the world peacefully. Nothing can take away the pain of our loss but we are very happy with the sensitive care we received from this practice. Highly recommended. read more

I'm leaving a 4 star review simply for the employees at this place. I can tell this is a stressful job but they do it because they love animals. All that being said, it is the strangest Vet ER I've ever been to. It's an open floor layout with exam tables in the center area. So while waiting you have to hear the collective yelps of dogs in pain. There are people like crying and it's kind of everything that seems like the worst parts of the job amplified & a very chaotic feeling space. I have a cat who is terrified of dogs. I let the staff know though and while all of their (I think 3?) rooms were full, they were able to do the exam with me in the corner on a chair away from the dogs. The doctor was so sympathetic and was the same person I was on the phone with earlier when I was debating bringing him in. ER Rooms are notoriously expensive and I had a vet appointment the next day at 2pm. I always feel like vets at ER's are just trying to recommend the most so they can just charge a bunch of money and cover their asses if something doesn't get diagnosed that they did everything. But this vet was understanding and like okay here's what we can do until your appointment tomorrow & she related to me about her own cat with IBD which made me feel so relieved because I feel like most vets & vet research is dog focused. When it came to the fluids and medicine I again asked if I could have my own exam room fully expecting the answer to be no and being okay with that and just trying to traumatize my cat the least amount possible. But the assistant actually went out of her way to move things around for my cat to have things done in a quiet room away from dogs. So my honest review is it seems like a somewhat underfunded place that is constantly overworked but the staff there does the job because they care about the animals. I would rather have an underfunded / chaotic ER room nearby than having to drive super far away in case of emergencies. I appreciate that they are in Hoboken and hope they can get some better facilities in the future. EDIT: The staff followed up with me regarding the open floor layout! This is something they are known for because of transparency purposes. I let them know that I think that it may be a good thing for dogs but kinda is not great for most cats. Most cats already hate being taken out of their homes and are anxious enough going to the vet. Adding more animals surrounding them while they are already sick is soooo stressful. They let me know they were glad for the feedback and will try and to get patients boundaries sooner if the open floor plan doesn't work for them. Will definitely come back if my cat needs to be given fluids again though :) so not underfunded just trying a different approach to ER rooms lol read more

VEG ER for Pets - Open floor emergency room with exam tables in the middle but a few closed off rooms - Emergency Pet Hospital Near Me - Hoboken, New Jersey

I cannot recommend VEG enough. I had my cat into VEG twice this week. Both times they made such an impact on us. They were so kind to allow us a private room our first visit due to his and quite honestly even my anxiety. I have trauma from losing a cat years ago so naturally it's incredibly scary. They also were so sweet to my cat and myself. I was an absolute mess both times and to have support instead of a cold and straight forward approach was so appreciated by me. Our last visit was yesterday and I unfortunately had to let me sweet guy pass away. VEG handled us with the most care and allowed me all the time I needed to grieve with my cat and very much allowed me to have a say in when we let him go. Thank you to the amazing staff at VEG Hoboken. You definitely will continue to have my business but I hope you don't see me again for a long time. read more

Despite the stress and sadness that comes with going to the ER, VEG Hoboken is amazing. I, too, had to put my baby girl down there, and it was an amazingly intimate and supportive experience, the doctor having shed a couple tears herself. A little while after. we ended up there with a new puppy. The care, transparency, reassurance and passion I found there makes this a great place for a not-so-great time. read more

The team at VEG in Hoboken is phenomenal. I've had to take my dog here a few times and she has always received the best care. Any Vet at VEG who has treated my pup has gone above and beyond to ensure I'm aware of all of my options and reminded me that they fully support my decisions. This is the only place I will take my pup to when there's an emergency and I can't recommend them enough. read more

We had been to VEG several years ago with our pet Ragdoll cat Rocky. We had a wonderful experience at that time and could not say enough about the wonderful care Rocky received over the course of several days. On 4/29/2025 Rocky suddenly became ill in respiratory distress . Because it was later in the evening our vet was closed so we returned to VEG. I have to admit being a nurse for 45 years in Hoboken I knew he wasn't going to come back home and I could not handle it. My husband and daughter took him to VEG where he received immediate medical attention. After bloodwork, X-rays and an examine it was determined Rocky was in heart failure with an enlarged heart and fluid in both lungs. After consulting with my family and the wonderful medical team led by Dr. Lindsey I knew I had to do what was best for Rocky. Although it was the hardest decision I had to make in my life as that was my baby I knew it was the right one. Thank you to Dr. Lindsey and the VEG staff for the wonderful care you provided to Rocky. Thank you for treating him with kindness , digniand compassion and making his end of life easy. Thank you all for treating us with kindness and understanding and knowing how difficult of a decision this was. Although it has been difficult and we will need time to heal , we thank you all for everything you have done. God bless you all always. read more

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I took my dog ​​to the vet this weekend because someone hit her with their car. They told me they wouldn't treat her without payment upfront, and then they only gave her an injection and X-rays. She needs surgery, and they wanted me to take her to the hospital they recommended. I told them I couldn't afford something so expensive ($13,000), and they said no other vet could perform the surgery. I told them I would take her to my regular vet for the operation, and after that, they completely neglected my dog. They didn't even splint her leg or mark which one was fractured; I had to ask if they could give me something for the pain, and they charged me $400 for a bottle of medication. I paid almost $2,200 for the X-rays and the injection, and they didn't even send me the test results; I had to call to get them. The first time I took her there, they were very nice, but this time I realized they only care about the money, not the animals. read more

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Had to put my cat down as he was suffering from cancer and respiratory failure and have never been treated with more kindness and compassion from the Dr and staff. They were amazing and made a terrible experience bearable. Don't go anywhere else!!!! read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Hoboken, New Jersey

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They saved our cat by taking out a 13 inch string accidentally swallowed. Thank them a lot read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Hoboken, New Jersey

Oliver was treated with dignity and compassion by this amazing group of people. Even though it was 2am. They made a very sad experience bearable. I will remember them when I think of Oliver. Thank you to all of you. read more

I brought my Dog Bella here because she was having seizures, the staff here is absolutely amazing. They let me spend two nights with my dog my dog and I slept in one of the rooms they gave us mats blankets even a heater just to make sure both of us are comfortable. I was sent home with specific instructions and medication. The people here really care while I was there unfortunately this morning a dog came in with a heart failure and didn't make it, but I saw the entire staff try to resuscitate him for at least 20 minutes. The dog didn't make it, but for the first time ever I saw a Vet cry the veterinarian and the Job was very upset. She had to step away and came back with her eyes for tears . Highly recommended if your pet is having an emergency. read more

Our sweet, elder pooch, Anabel, part Boxer/Bulldog mix, was experiencing unexpected seizure activity, on a Sunday morning, before 6AM, which created fright and confusion, to say the least! Living in Jersey City, we initially thought of transporting Anabel into the City for ER help, but realized we needed assistance more quickly! We consulted with Chat GPT, immediately revealing VEG ER for PETS, in Hoboken, NJ! After calling ahead, we summoned a rapid responding LYFT SUV, which hauled ass and delivered us to VEG ER within minutes! Upon arrival, three or four staff members rushed out of the building, pushing a gurney toward the SUV! After loading Anabel onto the gurney, and into the very busy ER, this determined, young medical staff, led by Dr, Carl, rushed into action, hovering over Anabel with obvious experience, great care, and skill! With ensuing calculated pace, blood samples, ultrasound, and chest X-Rays were ordered and executed promptly! These tests showed that further outpatient follow up was highly suggested! We were, then, able to return our beloved, mildly sedated pooch back to the safe confines of her warm/soft floor bed for further observation! Our short, but effective medical journey with VEG ER for Pets, in this instance, proved very effective and warmly satisfying! Obviously...highly recommended! AR/AvR - 8/17/'25 read more

They neglected my dog while she was declining into septic shock, which ended up costing her her life. Red Flags: 1 - They did not do a proper differential diagnosis 2 - They did not do a proper diagnostic workup to identify root cause 3 - They did not provide her with her necessary medication as agreed on before I left, and as they knew per her medical history 4 - They did not monitor her vitals overnight to identify her decline 5 - They did not provide any proper medical interventions while she was declining all night long 6 - They did not contact me overnight when she stopped drinking water, she was drinking water just fine on her own when I brought her in 7 - They did not contact me in the morning when the shift changed, and the new Vet came in and noticed her concerning condition 8 - When I rushed over in the morning, she was nearly lifeless - and they still took hours to do anything at all 9 - They only had 2 vet techs in the morning, who were working on a cat and ignored my dog even though she was dying 10 - The Vet said he was concerned about her and then went and sat at his desk and fiddled on the computer without attending to her urgently 11 - Her situation required immediate ICU level intervention which they completely failed to provide 12 - When I raised my concern that they were moving slowly to help her, they said she was just hanging out 13 - Which contradicts the vets own statement that he was concerned she wouldn't make it to red bank if we drove 1 hour because she was in such poor shape! Which is it?? Is she chilling or is she dying??? Make up your minds!!! 14 - They took an hour to get her blood pressure - this should have been an instant red flag for them that she was in shock, but they still ignored it As soon as they got some fluids into her, I rushed her to Red Bank where they immediately rushed her into ICU and started life saving treatments. To give you an idea of the contrast between VEG's neglect vs Red Bank's proper handling of the situation: Red Bank immediately started another line on her to deliver medications, fluids, and draw blood for diagnostics - They ran full bloodwork for her - They gave her fluids & 2 meds to increase her blood pressure - 2 full spectrum antibiotics - 2 anti-nausea - her steroid med - painkiller They later added a feeding tube and an oxygen tube. Had VEG provided her this level of care the first night I brought her in to them, her chances of surviving would have been significantly higher. Neglecting her completely overnight and allowing her to decline into septic shock is not only horrific & inhumane, but it also ruined any chances she had of survival. She fought at Red Bank, she fought very hard to stay with us for TWO more days, after that kind of neglect. She was a fighter and a survivor. To imagine that one of her last nights on earth she was neglected, alone in a cage, dehydrating, blood pressure falling, pain increasing, infection spreading, without proper care and support, honestly haunts me every day and every night since her passing. read more

I'm not sure I've ever given a five star review to any establishment but these guys without a doubt deserve it. Unfortunately had to take my cat in to be put to sleep today. The staff couldn't have been more accommodating, friendly, compassionate, well equipped...the list goes on and on. If you ever have any occasion for an emergency visit (and I hope you don't) you should strongly consider this office read more

Dr. Morrissey was so wonderful. We felt so reassured and heard the whole visit. Very clean facility and very nice staff. Transparent on the pricing and communicated well about what was neccessa read more

Do NOT take your pets here. Luckily their extreme incompetence did not lead to the death of our cat but it potentially exacerbated his current paralysis. I understand medicine is difficult and don't expect a perfect diagnosis immediately, so I do believe I am providing a fair assessment of their process. What they should have done: provide the list of differential diagnoses and convey urgency if necessary so that we may seek immediate care and treatment. What they actually did: hyper-focused on one potential condition that is non-urgent, and failed to mention that our cat's symptoms could've been caused by conditions that could cause death within hours if left untreated. I don't know if this is because they had failed to even consider those causes or just poor communication on their end--neither is acceptable in an emergency situation. We had brought our 2 year old cat into the ER since he was limping and not putting weight on his back legs. They performed a physical exam and asked us a few questions. Vet told us she believed cat had hip dysplasia since he is a Siberian and she "googled and saw Siberians are predisposed to hip dysplasia." She noted surgery would likely be necessary to remedy it. They quoted us on X-rays, medications, and blood work. They mentioned they didn't have a surgeon at the clinic, so we'd need to see an orthopedic specialist. I asked if the specialist would require a new set of X-rays, and they said likely yes. Since the X-rays were expensive we said we'd rather go see the specialist and do the X-rays there. Otherwise we would have to do them twice. While we were contemplating discharge, they did NOT tell us that other potential conditions could've included blood clots blocking flow to his hind legs, which could be quickly fatal if not treated immediately. Nor did they mention neurological issues, which the longer left untreated could lead to greater permanent damage. These omissions led us to leave the hospital believing that we could wait until Monday (it was Saturday night) to see an orthopedic specialist. Vet also pressured us into accepting an opioid shot. I was initially hesitant since they had already attempted the shot unsuccessfully earlier and had been extremely forceful with our cat. Vet was insistent, so I accepted. They had two residents(? maybe young techs?) attempt to inject the shot but they were unable to do so since he was so distressed. I saw them using extreme force again to try to subdue him. Eventually they called in the senior vet to administer the shot. Also the staff laughed at our cat's distress, which I found very distasteful. When we took our cat home, his condition began to worsen -- his hind legs were completely immobile, and he was panting rapidly. I called and asked if this was a normal response to the opioid shot. Vet responded that this was completely normal, but that "this was why they prefer to keep the cat overnight for monitoring." That was the FIRST time I had heard that. Also how can she advise us to get the shot knowing that we're taking the cat home if normally they want to monitor post-shot? Anyways, since she said it was "normal," we went to bed. Throughout the night he had episodes of extreme panting and howling. I became too concerned and took him to a different emergency room. The other hospital noted the panting was extremely concerning and NOT a normal response. They provided a list of other possible conditions, of which blood clotting was one. I wish I brought my cat to the second emergency room initially, who could've told us this sooner, since that could've potentially saved his life had it been truly a blood clot. Thankfully it was not a clot, but it was a neurological issue and now all four limbs are immobile. I do think if we had gone to a different emergency room initially that we could have had better communication and therefore sought treatment sooner -- perhaps that would have prevented his front limbs from being impacted and he would only be needing rehabilitation for his back legs. read more

Exemplary service! Called in before arriving to ask for the wait time. We were told there was none and they'd send us a link to check in from our phone. Check in online was easy and straightforward. When we arrived, we walked straight inside for vitals. There was pretty much no wait to see the vet after that. Dr. Fong, along with Dr. Lee, asked for my dogs medical history as well as conducting a physical evaluation. After evaluating the issue, they sent me an estimate to my phone and allowed us time to review it. We accepted and paid right from our phone! Looove how technology forward this office is!! Every single person we interacted with, from the docs to the front staff, at this clinic were extremely pleasant. The doctors and vet techs handled our pup with lots of care as well. We were grateful to be with our pup as he was being seen (which I feel isn't always the case due to COVID protocols). The emergency vet visit was $175 but in our eyes it was well worth it. We would definitely return for any emergencies! read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Hoboken, New Jersey

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A lot of people doing nothing while we wait to have someone examine our dog who was attacked by a pitbull. We arrived at 6PM. One and a half hours later, and they've only inserted catheter and drawn bllod samples. During this time, we've heard staff talk about getting their nails done, weekend dinner plans, lots of laughter, a new guy someone met and is excited to date, etc. And then there was the shift change. The vet came by 3 times to say they were going to be with us shortly but has been at his desk for all but about 15 minutes. The team that inserted the catheter and drew blood samples earlier apparently didn't enter the info in their system. So, blood had to be drawn a second time, which was very frustrating after such a long wait. My dog was eventually seen and I am very pleased with the attention and care he received. read more

Brought in my dog tonight, who is having severe pain and trembling. Checked in and waited over one hour without seeing the doctor. This might have been acceptable, however there were 10 employees that I could count - none of whom had any sense of urgency or customer care. One of the veterinarians was sitting at her desk the entire time I was waiting in a chair right in front of her. In the 70 minutes, I sat in front of her, she got up once to look at a dog for five minutes. The rest of the time she seemed to be researching how to treat the animals online. This was very disconcerting. We left after 70 minutes because not only had we lost faith in the quality of care our dog would've received, but there was no hope of actually ever being seen. Someone walked in after us with a dog that had a bleeding paw and was told they would likely have to wait 3 to 4 hours to be seen. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Hoboken, New Jersey

Overall, staff were very nice people but I'm disappointed how they handled my business. I brought my puppy in to have a chipped tooth extracted. After signing in and explaining what's going on with the dog and about 20 minutes of waiting the vet looked at the dog and said they don't do dental work.... If that was the case I don't understand why the people at the front desk wouldn't have been transparent with me and tell me this from the get go. Instead, they gave her an anti biotic which was needed and referred us somewhere else with a price tag of roughly $450. To me if they were doing honest business, they would have said this from the start and let us take our business elsewhere instead of wasting my time and money. Unless it is an emergency and you have no other options I highly recommend not using these people. read more

I honestly can't thank the team we worked with enough. They have our love and recommendations. I understand how the open concept can be hard for some but for us it was the best thing ever. We had brought our senior dog here 2 years ago after he got very ill to learn he had kidney disease. With their help and the help of his regular vet, we changed his diet and he was able to live a very healthy and happy 2 more years. We recently had to say goodbye to him and I couldn't imagine a better group of caring people to guide us through it. We loved the open concept because it meant we could spend hours and hours with him rather than him being tucked away in some closed off room while we worried at home. They have an open door policy so I was able to come in and out at any time I wanted. They gave us the facts, offered compassion and showed real concern and kindness for our lil guy. We never felt like a nuisance to them as we asked lots of questions. To Bret, Rachel, Kayleigh, Brittany, Dr Debbs- thank you for your service. We are so lucky to have had you on our side. read more

Meow Meow was suffering from cardiac arrest around 4 am on 9/26. I didn't know where to go, or who to call at 4 in the morning, and my Lyft drivers kept on canceling on me. VEG popped into my head at the moment of panic and I rang them up. I must have sounded like a disoriented woman because they finally had me talking to a Dr. Fong. When I finally brought Meow Meow in VEG, she has passed. Dr. Fong and the staff gave us the space and sympathy that we needed. They placed Meow Meow in a room with a soft blanket over her, as we said our final goodbye there. My punk cat looked like she was sleeping so snuggly in that small dog bed that VEG has kindly placed her in. Thank you, Dr. Fong, and your amazing team! read more

VEG ER for Pets - 2 weeks before her passing. Eventually, she'd stopped eating and didn't have the strength to jump up on the couch anymore - Emergency Pet Hospital Near Me - Hoboken, New Jersey

I took in a stray cat who was hurt about 3 weeks ago and was inexperienced and a little panicked. It was also midnight. They were helpful and efficient. The staff at VEG Hoboken provided a reassuring and amazing experience. The doctor was very informative., the whole staff was calm friendly and knowledgeable. They helped start me off right being a new pet owner and made sure my cat was on his way to healing. read more

People have posted terrible things about the velvet door. Guess what they do the best job with my Dublin I have taken them to other places. Nobody grooms like Stephanie and I was the owner. Will do anything she can to make the owners happy you pay a little bit more to go there, but you get what you pay for and my dog is never caged never was cut Awesome place to take your dog. I've been going there for over two years now and Dublin and now I have a new puppy Fiona is gonna start going there too thanks, Iris. read more

My cat was having seizures and they were fantastic. They jumped right into action when we arrived we were there two years ago and the staff remember us. They were so warm and welcoming to everyone that came in from what I could see. Don't like having to go there but they are so helpful and so kind to the animals. read more

VEG ER for Pets - Blitsen in his temporary home. - Emergency Pet Hospital Near Me - Hoboken, New Jersey

What brought us to VEG: My dog was attacked by a feral cat that left her with several scratches on her face. The cuts were bleeding and there was also blood around her right eye, which was our biggest concern in fearing her eye itself may have gotten scratched too. This was on a Saturday morning so we did not have the option to go to our usual vet's office. Communication: A+ // We called VEG first and were told we could come in right away, so we did. We received a link via text to complete the check-in process, which was very simple. Throughout the appointment, communication by all staff, from the receptionist, to the vet tech, to the doctor, was very clear and easy to understand. We received explanation of what we would be charged for and the team was very patient and thorough in answering all of our questions. Care: A+ // Each person we interacted with was caring and professional. I especially appreciated the thoughtfulness behind the "we sit on the floor" approach. Logistics: A+ // From the online check-in to the payment for services received, it was all very easy and quick to complete. VEG also provided me with all of the documentation needed (before I even asked) to share with my usual vet team. I am so grateful we got high quality care for our pup quickly here. Big thanks to Dr. Flynn and Vanessa for their thoughtful care, diligent explanations, and calming bedside manner. read more

I had an emergency with my dog Bella, I called ahead of time so they were expecting us. The moment we walked in and said Bellas name they brought her right in. I asked if I can stay with Bella and they allow me to stay during the procedure( even that I interfered under their feet, they patiently allowed) Doctors and nurses explained that she had to be sedated etc etc.. The entire team ( doctors, nurses, front desk, technicians)was phenomenal and comforted me in a very difficult moment. I couldn't be more grateful. I couldn't stop Thanking them, and once again THANK YOU for taking care of my baby, no words Can thank you enough. read more

VEG ER for Pets - Bella feel much better but will continue take medical treatments. Thank you so much VEG GROUP - Emergency Pet Hospital Near Me - Hoboken, New Jersey

Very compassionate they accommodated us when our dog was sick, sat with us to tell us what was happening and gave us options.

Best emergency vet! I went with my guinea pig who had a stone stuck in this urethra (we did not know at the time), everyone was so nice and very helpful. They did a procedure with unfortunately did not push the stone out but they helped me out so much finding a great place for my guinea pig's surgery. He's finally recovering and doing great. Everyone here is amazing and so understanding, we cannot thank you guys enough read more

VEG ER for Pets - Our boy Pepe - Emergency Pet Hospital Near Me - Hoboken, New Jersey

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I had a nightmare emergency with my dog while traveling out of the country. He was hit by a car and brought to VEG - Hoboken. I was hopeful then the nightmare would be over, it has seemingly gotten worse. The staff refused to sedate him and begin any treatment until full payment was made, despite learning I was out of the country trying to facilitate everything. After finally getting internet service and working with my family to get payment made, the attending doctor began working on my pet. I was told we were fortunate that it's a simple fracture. All that would be needed was a splint (I was told casts are not put on dogs) and bandage changes over the next 6-8 weeks. It was suggested that we get an opinion for surgery if we wanted to have an even better healing process. However, the attending doctor was adamant that their procedure was sufficient to get him back to health. I rushed back to the US to pick my dog up the next day. On my way there I began receiving calls from them rushing me to come pick him up since they've finished their treatment. At check out, I make my $4,500 payment and confirm the details for the treatment they completed. I specifically ask about the process for follow up bandage changes. They confirm my dog will initially need bandage changes every 2-3 days, then once he begins to heal that will be every 1-2 weeks or so. They also confirm that this is part of the treatment they've undertaken and will be free of charge. Two days later, I call to notify them I'm bringing my dog in for the bandage change. Upon arriving, Dr. Hubbard proceeds to relay a different set of information to me. She now tells me that their treatment was purely temporary and that Lucky will absolutely require surgery. Im then told that the bandage changes are expensive, are in addition to the $4,500 I already paid them and must be paid for at reach visit. In my complete shock, I informed her of the conflicting information. It's been 2 days now and he needs the bandage changed as they've instructed. Realizing this, she doubles back and now offers to changes the bandages as a "courtesy" this time since they misinformed me and two days have passed. After this exchange, Dr. Hubbard goes to her computer and has a conversation with Dr. Toussaint. Following their conversation, she switches her story and sends me an invoice for $450 to change the bandage. After sending the invoice via text, I called her over to get an explanation. At this point she tells me that it's an expensive procedure to change the bandages and that I was misinformed by their staff previously. I'm my complete shock, she offer to reduce the price of the procedure and do it without sedating the dog since thaw sedation is the bulk of the expense. Imagine my horror hearing these words from the doctor who would be caring for my pet. At this point, Dr. Toussaint who looks up from his computer. I ask him to come over and I relay all of this to him. He reinforces their stance that they miscommunicatwd the severity of his condition and the ineffectiveness of their treatment. He then also says they would not honor their initial commitment to cleaning the bandages. So after I picking my dog up 2 days prior with the knowledge they would continue providing the follow up care, only to have them change course. I was forced to leave with my dog, bandages unchanged and completely distraught. Two hours later, I was sent a text message by Dr. Hubbard while asleep again reversing course and offering to change the bandage as a courtesy if I am able to bring him in back in the middle of the night. This reckless behavior has placed his health in danger and I'm now scrambling to get him in to the next possible vet appointment and get a surgery scheduled. I urge anyone to think about this situation when deciding where to take your pet. I would not recommend this team. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Hoboken, New Jersey

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No matter how busy they get...and they get very busy, they all show a great deal of professionalism and most importantly they show they care! That goes a long way when you're fur baby is in trouble! read more

My first experience in 2023 with this location was exceptional. I see that it went downhill very fast. I had hoped that Dr. Shanna Fong would again be the one to attend Sienna, unfortunately she no longer seems to be there. I took my fur baby yesterday, 10-24-24 with possible abdominal/stomach issues. I was surprised with the transformation of the clinic. We the only ones waiting to be seen and left an hour & 1/2 hours later unattended. The staff is lax, they were sitting around at the front desk including the supposed vet that came and asked about the issue. He stated that a nurse would take her vital and that either he or one of the other vets would be attending her then went back to the front desk to relax. One of the other vets had to tell a nurse to take her vitals, she came checked her eyes and took her heart rate and went back to her chips. Almost another 1/2 later another nurse came took her vitals again, however she was more thorough. Another, 1/2 hour and still no one, everyone passed by looked at us and kept on walking or diverted their eyes. 15+ people on staff and only a handful were actively working whereas the other were clustered in groups or sitting at the desk in conversation. Only when I get up to leave am i asked if they can help me..I tell them we got tired of waiting; she said "we had an emergency". 15+ people for one emergency???? We walked out. The atmosphere and lack of attention tells me that they aren't who I want attending my fur baby. They clearly will not provide the quality of care that I want my fur baby to have. read more

Long story short: these doctors are top notch. Not only do they go above and beyond to address your concerns and care for your pet, but they make sure both the pet and parents are comfortable throughout. Our Franklin (80lb lab mix) suffered a terrible stomach virus and needed to be hospitalized. He was cared for by Dr. Cappiello and Dr. Tusa and their awesome teams. From arrival to departure, our experience was great and more importantly -- we came home with a healthy dog. Yes you will endure long wait times if it's busy, yes you will see things you don't want to see (it is an ER after all), and yes your treatment plan will likely not be cheap (thank goodness for pet insurance) -- BUT you will be treated like family. read more

I can't sing the praises for this VEG location enough. The doctors we have seen here now 3 times have been wonderful. They have helped us out as homeless patients and that has been a Godsend. I intend on donating to them when I can to supplement this and give others who are without means to have the tlc and medical care they need to help their fur babies mend. They are so kind and professional here. Thank you so much, VEG Hoboken. You have made my me and my fur baby heal and thrive and I have the most heartfelt love for you. read more

Would give 5 stars if it weren't for my experience this night/morning. The daytime doctor and entire team is amazing. I have been here 3x for my dog and my rat. The doctor this morning 5/13 was so helpful, attended to my rat despite not being an exotic doctor and tried to make her as comfortable as possible and worked with me to give her the treatment that I could afford. She was amazing. I returned in the middle of the night 5/14 as my baby's health was getting worse and she was in pain, I was ready to put her down as she was unable to breath and was visibly extremely uncomfortable. I waited for the nighttime doctor to finish with another patient while the nurses put my baby on oxygen to try to make her more comfortable. They told me she would be given 2 shots, one to make her comfortable and put her to sleep and one to euthanize her. When the doctor was available she came over and instructed the nurse to give her anesthesia instead of a shot to which I questioned as she is already struggling to breathe and the anesthesia wasn't working she was just high and confused. ALL I WANTED WAS FOR MY BABY TO NOT BE IN PAIN ANYMORE. The doctor told me she doesn't do exotics and not every doctor sees any patient and she doesn't work with rats because "she is scared of them"and continued to say things like "wow, she doesn't look like a NYC street rat!". So now instead of just telling me to go somewhere else I am being told that a doctor who is scared of my pet is going to be the one to put her down. That is NOT comforting. The entire process took so long. The rest of the team was visibly uncomfortable and confused as well. Meanwhile my baby is still struggling to breathe, gasping for air and is uncomfortable. Once she finally gave her the injection to put her to sleep I felt a little better that she was no longer in pain but I can't help but think her last moments would have been more comfortable somewhere else. A few things to add: This doctor had outgrown dirty nails This doctor had a snappy and rude attitude This doctor was telling off the rest of the staff that were doing their jobs and simply trying to make sure all the animals there were comfortable and getting the best treatment. IMPORTANT TAKE AWAY: So long as you come here during the day, you and your pet will be treated with the upmost respect and kindness as well as being comforted and walked through any and all treatments 10/10 recommend. BUT if you come here in the middle of the night, you might be seen by a very rude and unhelpful doctor. read more