They took great care of my kitty! Re: Male neuter…read more Communication was great. Customer service was great! I got there at 8 am and there was a long line.

Everyone was professional and genuinely cared about my Archie. I am from out of town and was…read moreextremely glad to find VEG. Rest assured if you need vet care I would recommend it. Thank you VEG of Fort Worth.

These people truly love caring for our 4-legged family members. I picked up a 2 week old kitten…read morefor a cat rescue group. They examined him right away and gave me great advice. They had other patients in worse condition and the compassion the vets and techs showed the families was truly inspiring. This level of sensitivity and dedication is not learned in college or vet school, it comes from the heart. Thank you. Faith in humanity restored.

I cannot say enough wonderful things about VEG ER for Pets. From the moment we walked in, the…read moreentire staff was compassionate, patient, and incredibly knowledgeable. In a stressful situation, their calm and caring approach made all the difference. Dr. Laura Watson was absolutely phenomenal. She took her time, explained everything in clear, layman's terms, and made sure I understood every step of my dog's care. Most importantly, she genuinely cared. You could feel it. Her compassion and kindness truly stood out. I honestly wish human healthcare providers and physicians were as compassionate and kind as the team at this clinic. VEG is truly a one-stop shop -- assessment, imaging, labs, and even boarding if your fur baby requires continued monitoring. That level of comprehensive care provides such peace of mind. Parking is conveniently located right in front, which is so helpful during an emergency. They also offer multiple affordable payment options, which makes high-quality care accessible and less overwhelming. If your pet ever needs emergency care, this is the place you want to be. They treat your pet like family.

This place is amazing. Our lab was in a traumatic accident and they healed her with the utmost love…read moreand care! They were quick and detailed in their responses to our texts and calls for updates, which we appreciated as we do not live close by. Everyone we encountered was compassionate and kind. They work so hard and are incredibly busy, but treated us and our pup with such great care. Thank you, DCAER!!

We have unfortunately had to come here a few times, but we are happy they are there when we need…read morethem. We ended up there on Xmas night since our dog ate a fruitcake (raisins are highly toxic and that was the first ingredient). They took her in quickly and induced vomiting. They gave us all the options. Our dog did great and is going well. We rescue and have seniors so we have been in also when we know it's time for euthanasia. They are very professional and caring. I don't trust many places, but they have treated us and our pets well.

I seriously can't say enough good things about VEG Frisco. Everyone we interacted with was so kind,…read morewelcoming, and genuinely cared about our pet. The whole facility was super clean, and even though it was an ER, we never felt forgotten or left wondering what was going on. We got answers from the doctor really quickly, and they kept us updated throughout the entire visit. Dr. Dane was amazing. She was so compassionate, took the time to explain everything, and made us feel like our pet was getting the best possible care. You can tell she truly cares about her patients and the people bringing them in. I'm also a vet tech, so I know how hard ER teams work and how much goes on behind the scenes. Because of that, I probably notice the little things more than most people, and this team absolutely knocked it out of the park. Everyone worked so well together, communicated great, and made a really stressful situation so much easier. Thank you to the entire VEG Frisco team. I hope we don't need another emergency visit anytime soon, but if we do, this is exactly where we'll be going.

We had to bring our 12-year-old cat, Willow, in for an emergency when she suddenly couldn't put…read moreweight on her back leg. It was late in the evening, and we were both stressed and worried. From the moment we arrived, the staff made us feel cared for. The vet tech saw us quickly, and even though the only vet on staff was in the middle of surgery on a dog, they kept us informed and reassured. At 9:00 at night, I completely understand the wait. Both the vet tech and the vet were caring, gracious, and patient. They understood that we were there for a long time and that we were anxious about Willow. The vet spent more time with us than we typically get at Willow's primary care, answering all of our questions, explaining everything clearly, and making sure we felt comfortable with the plan. The clinic itself felt professional and welcoming. I did notice the floors could have been cleaner, but I'll admit I'm overly picky about that. What mattered most was the quality of care, and that was exceptional. Willow is now much better and mobile again, though we're still being careful with her leg. The price is higher than some other places, but the care and compassion we received here were worth every penny. I'm grateful to have a place like this nearby for emergencies.

Dr. Russell Miller spent nearly an hour in the room with me, providing consultation on my…read more22-year-old dog (Apple) who had been hospitalized at BluePearl overnight for a weak heart. Dr. Miller spent that hour combing through vet records, establishing a timeline on her heart issues, calling other vets for bloodwork records, asking me detailed questions -- all while in the room with me -- and ultimately, helped me navigate an end-of-life choice for my sweet girl (with tears streaming down my face). I prayed to god the night before for wise counsel, and the Lord sent it to me via Dr. Miller. I felt bad for taking up so much of his time when there were other families waiting in rooms, but I needed the generous gift of Dr. Miller's time to navigate the difficult choice of ending Apple's life, the compassion he showed me (never abandoning me) while making it. When you enter BluePearl, a triage nurse meets you at the door to sweep your fur baby up, immediately start taking vitals, and get their arms around the situation. They send you to a room to wait. Yes, you wait. But while you're waiting, they are gathering information so that when it comes your time to see the vet, it's not a 5min swoop in and out, they spend time to walk you through observations, gather more details, and help you navigate difficult conversations if end-of-life is required. This is exactly what you want in an emergency vet.

On July 6, 2026, my 13-year-old Pekingese somehow got out of the apartment I had just moved into…read more Someone found him and called animal services, who contacted me at work and returned him home. His back legs were not functioning properly and he was having difficulty breathing, so I immediately rushed him to BluePearl. After they took him to the back, I waited well over an hour before receiving an estimate for X-rays, pain medication and initial care, which I authorized. The process felt extremely slow while I knew my dog was suffering. The X-rays provided no definitive explanation. I ultimately agreed to approximately $2,500 in care to hospitalize him overnight with IV fluids, antibiotics, pain medication and monitoring because I wanted to give him a chance. Before leaving, my husband and I asked to see him. He was kenneled directly above an extremely aggressive dog that barked and growled continuously. Trying to comfort our critically ill elderly dog in that environment was incredibly upsetting. This ended up being my husband's final time with the dog he had loved for 13 years. It was anything but peaceful. At 6 a.m. the next morning, I was told his blood pressure had become critically low despite treatment. They still did not know why and recommended continued hospitalization, medication to support his blood pressure, oxygen and additional diagnostics--essentially stabilizing him long enough to hopefully determine what was wrong. The updated estimate was approximately $6,000. I could not afford to continue at that cost, especially with no diagnosis or assurance he could recover. I knew I was going to have to return and euthanize my family member of 13 years. When my sister and I arrived, his condition was visibly much worse. He was open-mouth breathing and clearly struggling tremendously. What devastated and angered me was seeing him in that condition when the hospital knew I was returning to say goodbye. I would gladly have authorized and paid specifically for oxygen or any reasonable comfort measure to ease his breathing during his final hours. Instead, oxygen had been presented as part of the larger continued-treatment estimate, and I was never offered a separate comfort-care option before his euthanasia. Watching him struggle left me wondering how long he had been in that state and why more could not have been done simply to keep him comfortable at the end of his life. The lack of sensitivity surrounding his death made an unbearable situation worse. While my sister and I were in the hospital area crying over him and preparing to say goodbye, staff nearby were chatting and laughing. The veterinarian was loudly discussing needing coffee while another staff member offered to make it. I understand veterinary professionals experience death regularly and must continue functioning, but for the family losing their beloved pet, this is not "just another day." Basic discretion and compassion matter. One nurse was genuinely kind, expressed sympathy and helped us through the process. I am extremely grateful to her. Unfortunately, she was the exception in my experience. During the euthanasia, the veterinarian briefly explained what would happen, administered the medication while I held my dog and my sister and I were completely devastated, and then simply left the room. I did not experience any meaningful expression of sympathy from her. The kind nurse later returned and helped us afterward. Afterward, there was no follow-up call or personal acknowledgment of our loss from the hospital. When my dog's ashes were returned, the envelope included generic grief brochures, but no sympathy card or personal message. I have previously received more compassion after euthanizing a pet at a veterinary office I had never even visited before. I understand emergency veterinary medicine is expensive and doctors cannot guarantee outcomes. But this was my 13-year-old dog and a member of my family. I went to this hospital desperate to save him and spent thousands of dollars trying to give him a chance. Yet from the estimates and escalating costs while he was critically ill to the lack of personal acknowledgment after his death, the entire experience felt painfully transactional. At times, I felt more like I was trying to buy a used car than desperately trying to save--and ultimately say goodbye to--a beloved member of my family. When it became clear I was going to lose him, what I needed--beyond medical care--was compassion, sensitivity, clear communication and a sense that his comfort and dignity still mattered. That was not how I experienced his final hours. This was one of the worst days of my life, and I will carry this experience with me for the rest of it. Based on my experience, I cannot recommend this hospital.

My geriatric cat was getting really bad and we needed to let her move on. They were so kind and…read morehelpful to ensure she was given the care she deserved! Thank you to the team!

We had to have our yorkiepoo admitted for 12 hours with extreme dehydration. The staff and doctors…read morewere amazing. They kept us regularly updated the whole time she was there and made sure we were aware of all or options for her treatment. And the bill was a lot more reasonable than we expected. We are so grateful to have such a great resource so close for our fur babies.

My chiweenie had a seizure out of nowhere this morning and VEG was one of the two places…read morerecommended. Holy smokes am I glad I took him there. By the time I got him there he was having a 2nd seizure. The entire staff dropped EVERYTHING and triaged him on a table. He was stabilized, given anti seizure IV medication and was 90% back to normal in under 15 minutes. The staff went over and above to care for him and they thoroughly explained two different treatment plans including the costs. We chose a plan and even knocked off a very big ticket item because he responded so well to the meds. They were so professional and caring he fell in love with the entire staff during his visit. He even made the rounds to give all of them thank you kisses. While I hope we never have to visit again, if we do it's such a comfort to find an ER vet that doesn't take advantage and price gouge you in your most vulnerable moments...unlike others I've had the displeasure of visiting in the past.

If I could give this place a zero I would! I went in there for answers and all I got was emergency…read moreexploratory surgery shoved down my throat about 15 different times by 2 technicians and the doctor. Although I kept repeating that this is not a foreign body as this is the 3rd time it's happened in the last 6 months! They weren't listening to anything that I said! No compassion. No warmth. No answers! They threw a bill in my face before even discussing a plan! I had to pay in advance for treatments that hadn't been done and didn't even start for about an hour into the visit! Was there for 6+ hours to have everything blamed on how long the radiologist was taking. Personal conversations complaining about clients, vet techs using their phones while patients needed attending to, eating their food next to the triage table! At the end of my 1,500 visit I had more concerns for my kitty than I did before I even walked in the door. When it was come time to be discharged the tech that was assisting us left without letting anyone know what was going on and they just looked really dysfunctional. The doctor didn't even acknowledge us as we walk out. Not even a you're welcome to our thank you! Unprofessional, unorganized, no compassion or care about the clients or patients. I would never recommend this hospital even if it was the last place on earth! Update: Two days later. Called and spoke to Cheyenne about our experience. Felt heard, felt compassion and felt true concern about myself and my kitty. She advised she would call me back. Instead Dr. Hoge called me back and was very apologetic and showed a great deal of concern for our experience. I believe that the team we had this horrific encounter with creates a bad name for this ER and for the veterinary field as a whole. I appreciate the sincere apology I received by management and wanted to add that to my review. They both showed care and compassion and that is what it's all about. If I had walked in the door when they were there I would have had a totally different visit and my kitty would have been taken care of! They are what makes veterinary practice great!

Thank you Mid-Cities and especially Dr. Burtch, who saw us…read more Dr. Burtch saved Griffin's little pup life! I was convinced it was hopeless because we had another dog go through this major surgery. With him, I prayed please let it pass, but it didn't. So I thought her idea of the IV and hoping that it passes was pointless. But Dr. Burtch gently talked with me. She spent enough time in the room with me that I finally said at the very last minute go do it, do all you can please. But I left there thinking I was coming back to euthanize Griffin. When she called to say, his stomach looked better and he had eaten and not thrown up...I can't tell you how happy I was. I had prayed and ask God for help, but I really did not expect it. Dr. Burtch, the staff and God are a powerful team. Dr. Burtch doesn't lose hope and shares it with those of us who are distraught and losing hope. Thank you so much Dr. Burtch and staff!!!! Griffin pooped twice with ALOT of the pillowcase fabric last night. He has eaten chicken and rice twice now and not thrown up and he's doing fine. I'm so thankful you decided to be a vet Dr. Burtch. You are our hero today and we thank God for you all.

My little one, Penny, had one heck of a week. We, had one heck of a week…read more My girl let me know she was in significant pain, and I raced her to the clinic. Her regular vet wouldn't be in until that afternoon, and I wasn't going to wait at her expense. They recommended Mid-cities, and I'm happy they did; they are exceptional. Upon arriving and after checking in, we waited for several minutes, then were taken back to our room. When meeting Dr. Renegar, we went over Penny's symptoms, and her treatment journey started. After her labs and X-ray, we found something was going on with her kidney. That's when it was suggested we do a US (ultrasound); unfortunately, her kidney was very sick. We came up with a treatment plan, and Penny stayed to get fluids and pain medication until Dr. Hurd was able to review her records. Once that was done, Dr. Hurd reached out to me, and we spoke about the condition of the kidney and surgery. Unfortunately, Penny had (after pathology confirmed) a stone that caused inflammation and eventually burst. What I appreciate about Dr. Hurd, she went over three different things it could have been, and that was one of them. She wanted to save the kidney, but after seeing it, that wasn't an option. I couldn't handle this issue with all emotions; I had to think clearly and logically. Dr. Hurd has been (Penny's care is still ongoing) so kind through this all. Empathetic, caring, sensitive to Penny's needs, etc. If she had her own practice, we would be there. Penny is recovering and doing very well. She has one more visit to remove her stitches and for labs. I highly recommend them if your sweet baby needs to be seen after-hours, or if your regular vet isn't available. Customer Service: The ladies up front are exceptional. As someone with a background in UC/Emergency Medicine, I can say these ladies do a very good job. They're dealing with humans AND their pets; combine those two, and you never know what you're going to get. Then, dealing with the financial part of emergency vet care, oohweee. As you're waiting in your room, they stop by in intervals to check on you. They offer beverages (hot and cold), blankets (it's cold in there), and you have a ROKU in your room while you wait. *NOTE: If you're going in the later hours (after 7), call to make sure they're still seeing patients; depending on the patient volume, they may be at capacity for the remainder of the evening. Keep in mind, they're an ER for our babies (fur), please show them grace.