Went here at midnight on a Thursday. The team did a great job of helping with our sick dog who was…read morehaving trouble breathing. The doctor was very detailed and thorough on our options for the dogs health.

To be fair, we previously took our pets to this practice at their former location and received…read moreacceptable care. Unfortunately, our experience at the new facility last night was completely different. We brought our 5-month-old Doberman to the emergency clinic around 10:00 PM after he suddenly showed weakness in his back legs. I carried him in. Despite this, about 20 minutes later staff walked him back to me in the waiting room and asked me to remove his ear post because the doctor said she was uncomfortable doing it herself. After another 30 minutes, the doctor entered and asked the exact same questions we had already answered twice. When I pointed that out, her demeanor noticeably changed. She immediately began discussing genetic conditions, CT scans, MRIs, and surgery--without first performing or even proposing basic diagnostics such as an X-ray. When I asked whether an X-ray had been done, she responded sharply that she hadn't obtained my approval, despite never mentioning or quoting one. At that point, I declined further services and carried our puppy out. Thankfully, he is fine today. We followed up with our regular veterinarian of nearly 20 years, who agreed that monitoring for additional symptoms was the appropriate next step. I fully understand concerns around backyard breeding and puppy mills. However, we purchased our dog from a well-established, reputable breeder, and the judgment we experienced for owning a cropped-ear Doberman was unprofessional and unwarranted--especially during an emergency visit. Based on this experience, I would recommend considering other local emergency clinics. In fact, we stopped by a newly opened ER in Prosper on our way home and were treated far more appropriately.

My geriatric cat was getting really bad and we needed to let her move on. They were so kind and…read morehelpful to ensure she was given the care she deserved! Thank you to the team!

Best.Dog.Ever. died. He almost made it 15 but his pain was too much. They did everything they could…read morebut my poor love was suffering so badly. Twice in two years we'd had to take him here bc our regular vet was closed. The first time was his initial decline (suddenly lost use of his hind legs). They patched him up as best they could but not prevented by ego, sent us forward to MedVet, Dallas for their MRI services for a deeper look. He got better but never the same & lasted another year. This time, again, TLC for him & for us. It was a bitter pill but oh my God if this was it then they certainly made it tolerable. Such compassion, time alone before, during & after to hold & to grieve. Weeks later we received the sweetest notecard with the kindest words from his carers & some people I never met but equally beautiful souls. It also an imprint of his little snoot...a treasured keepsake they made for us. Best.Vets.Ever.

Eldorado Pet Hospital took great care of my pet and made the whole visit easy and stress free. The…read morestaff was friendly, helpful, and clearly cared about animals.

Stay away! This vet is focused more on volume and speed than caring for their patients…read more Brought our dog for a euthanasia which was already very difficult. We requested an intra-muscular injection before the procedure but that was not their practice. What they did offer were several overpriced packages for euthanizing! They began by taking way too long to place our dog's IV which they ultimately failed at however they still tried to push the propofol anyway. Since the IV wasn't done right, our dog began writhing in pain, yelping and licking her leg where her IV was. The vet tried to assure us that propofol doesn't burn! What medical professional says that about propofol?? THEN after several minutes our dog was still awake because the IV wasn't placed correctly. BUT the vet began trying to push the final (lethal) meds to put our dog to sleep while she was still fully awake! When we asked him to wait until she was asleep he got upset and said, "let us do our job!" He then tried to blame their bad IV on us! For moving our dog around. We were not moving her around. Anyway we took our dog home and got a full refund. Had he pushed the "final medication" like he tried our dog would have suffered a slow, painful death due to the meds being absorbed sub-q (aka not in the IV)! Finally I'd like to say that the staff there is wonderful. They are kind, compassionate and helpful. I would not trust the vet though

Easy to setup and appointment. Staff was friendly and the doctor was knowledgeable. Some of the…read morepoor reviews made us nervous, but they were great.

1 Star - Unacceptable Treatment of a Longtime Client…read more After years of loyalty and thousands spent at this clinic, I'm extremely disappointed. I raised valid concerns about medication being prescribed without reviewing lab results, and the office manager, Carlene (or Charlene) Beasley, responded with hostility, refused accountability. The professionalism here has sharply declined under new management. Given ongoing community concerns about how African American clients are treated, this experience was especially troubling. I will not return--and strongly encourage others to seek care where respect and transparency are a priority

Hands down Dr. Moore is a very good doctor, very kind and sincere. I am so glad I brought my dog…read morehere, pricing is reasonable and whole team is very nice, Thanks.

Great reliable veterinary team! Our puppies have been going here since we got them, and have been…read morehappy with the care.

We recently had to put our family dog, Rocco, down. This was by far the best experience we could've…read morehad at such a difficult time. Dr. Pearson and her staff were so respectful and kind and made sure to communicate all steps of the process so nothing was foreign. While it is a difficult time, I could not recommend this service enough.

Everything went perfectly. Wonderful company. Especially at such a tough time. Thank you for your…read morekindness!

Dr Kline is so incredibly knowledgeable. I trusted him with my sr dog (10 yr ) of teeth cleaning. I…read moreknew teeth needed to be pulled and such. I picked him up and you couldn't even tell he was bothered by the teeth surgery and cleaning. My heart was relieved. Ty Dr Kline

Total Care Animal Hospital has been taking care of our fur babies for many years. From our English…read morebulldog, Jojo, to our three Dobermans. The doctors and staff are great! Hilda, our newest rescue, was seen by Dr. Mira and was very happy to get some snacks for being a good patient!

For the past five years, this clinic has been an absolute lifesaver for our pets and our family…read more From routine annual checkups to unexpected emergency visits and even grooming appointments, the level of care and professionalism has consistently exceeded our expectations. The entire team is incredibly engaging, compassionate, and responsive. They take the time to answer questions, explain treatments, and genuinely make you feel like your pet is their top priority. During emergency situations, they acted quickly and kept us informed every step of the way, which brought so much comfort during stressful moments. Their grooming services are also fantastic -- our pets always come home looking and feeling great. It's rare to find a veterinary clinic that combines excellent medical care with such warm, personal service, but this team truly does it all. After five years of trusting them with our pets (we have 4 who see Dr. Tabor), I can confidently say they provide outstanding care and exceptional customer service. Highly recommend to anyone looking for a veterinary team that truly goes above and beyond!

This vet, including many others, have become the used car salesmen of the United States and it is…read moresad. My dogs used to go here. One of them had an annual exam with this vet in Sept 2023. I called in December 2024 because I was visiting family and had forgotten my dog's prescription for incontinence "proin" and was worried about it. The staff was totally unhelpful and stated they would need to do a full annual exam for it. I told staff they can call her current vet to discuss the diagnosis of incontinence and see her full up to date vet records. The unhelpful lady stated this was against TX law. This is a lie as the law is "For Schedule II controlled substances, a written prescription must be issued on an official Texas prescription form or through an electronic prescription that meets all requirements." Proin is not a controlled substance, and staff was unhelpful and rude to simply get another annual visit in. I don't think most people lie about their dog's veterinary diagnosis. But I had up to date records to confirm that. There is no reason they could not have responded reasonably with an uncontrolled substance for a week. Staff/Owners, you're in a state where dog populations, abuse, and euthanasia rates are some of the worst in the country. Do better. The great news is, I skipped my dog's prion for a week and learned her current vet had diagnosed wrong and she's not incontinent and never took the pills again.

Every staff member is so kind and helpful! My Dia had surgery and they did a fantastic job on her!…read moreThe doctor followed up and all pathology reports etc. I was very impressed.

The staff generally cared about my pup's condition, the doctor was incredibly and walked me through…read moreall possibilities and testing, every person I encountered was absolutely amazing, very supportive friendly and greeted you with a smile. Thank yall for everything.

I've been bringing my frenchie to pet evolution for 6mo now and have seen a consistent decline is…read moreservice. After the most recent tidy up this past Thursday we will not be returning. When I received Grizzly post tidy up he was shaking, still wet, and digging his claws into me. Once home I had to blow dry him myself only to discover he had 2 cuts. One inside of his ear and another on his inner leg. I expected a tidy trim but he had been completely shaved from belly button down and his entire tail hair had been cut off into a stub instead of trimmed. The groomer nor front desk associate mentioned anything and when I called to speak with management, I was told they would call back. It's now been 2 days with no returned call or concern for their negligence. $170 later and my dog has an uneven and unattractive underbelly and backside, shorter ear fluff (when we never asked for this to be cut) and trauma from being nicked in the process. For the price you can go somewhere that will actually care for your fur baby and communicate when things don't go as planned.

We took both our dogs to Pet Evolution recently and overall everything went well. They looked good…read moreand the staff was nice. But after we got home, we noticed two patches on Murphy's back, which was concerning. What bothered us most was that no one mentioned it to us at pickup. Even if it was minor, we should have been told. Just sharing this because better communication would have made a big difference.