Dr Henderson was so caring and understanding. She made the process as comfortable as possible.read more

I would give Dr. Heinemann 10 stars if I could, very understanding and respectful of what we were…read moretrying to do. Took the extra time to explain step by step what she would do while at the same time interacting with my baby girl as best she could. The experience for my baby and myself was exactly what I had hoped for calm, respectful, and as easy on the two of us as possible. I will use them again when needed and will recommend to all my friends when they are in need of this lord sent service.

Dr. Rayner is not only an experienced and highly skilled Veterinarian, but she is compassionate,…read morepatient and also diligent in her work. A rare find, she is one of the only "true" mobile Veterinarians practicing in our area. She answers the call when others won't as she has dedicated her entire life to her work and the animals and community she serves. Whether it be a routine checkup, vaccination, personalized boarding, surgery or home emergency, Dr. Rayner is extraordinary in her work. She is reasonably priced for both mobile services and animal care. Most importantly, she listens and she educates her clients along the way. Once she takes care of your animals, it'll be very hard to go to anyone else because you'll know that you won't receive that same level of service from any other Veterinarian. You'll be happy you contacted her!

Dr. Desiree gives an option to people whose pets hate going to the vet. It was time to put down our…read moresweet sissy so Desiree came to our home and helped us pass sissy peacefully and quiet. She is an angel for pets.

Dr. Desiree was the most kind and patient person. Her "bedside manner" was impeccable and was…read moreexactly what we needed as we said goodbye to our chocolate lab. She wasn't in any rush and listened to all of our stories with such interest. It was so therapeutic to be able to talk so much about our sweet dog as we were saying our final goodbyes to him in the comfort of our own home. I fully and wholeheartedly recommend her to help you, your family, and your sweet pet through such a difficult time as having to choose to say goodbye to your beloved friend. She was also amazing with our 7 year old, explaining what was going to happen in such a gentle way. Thank you Desiree!

Good luck getting a call back to schedule an appointment. I've reached out with zero response.read more

A few of my friends used this mobile vet and suggested them for cheap shots. I finally spotted them…read moreat a convenient time parked at AJs BBQ in Grapevine a couple weeks ago. I didn't have my dogs with me at the time, but I wanted to meet the vet in order to check out prices and see how late he'd be open. I walked up to the truck where a man was standing in the doorway looking out. I reached out my hand to introduce myself, and he never once looked me in the eye. He seemed annoyed that I was even there. He was extremely terse and rude. Without answering any of my questions, he just handed me a clipboard and told me to fill it out. I was so blown away by his rudeness, I thanked him (to which I got no response) and left. I won't give them one star because I've heard their prices are cheap and they get the job done, but I also won't give them my business after interacting with possibly the rudest person I've ever met.

The person that responded is not the owner. The owners name is Janet. Continuing to not take…read moreaccountability or refund us is typical of this business. Additionally, we requested our digs medical records and they will not provide them. On the morning of our appointment, we dropped our dog off at 8:00 a.m. for grooming. We were not informed at that time that grooming would not begin until approximately 2:00 p.m., nor that he would remain crated the entire day. We picked him up at 4:00 p.m. Our dog is a recently adopted rescue who suffers from severe anxiety and abandonment issues. We have only had him for approximately three weeks. The veterinary team at McKinney Animal Hospital is fully aware of his background and emotional condition, as we brought him in for a veterinary visit immediately after adopting him. Given this knowledge, it is extremely concerning that he was left in a crate all day without food and separated from his family for an extended and unnecessary period of time. Had we been informed at drop-off that he would not be groomed until 2:00 p.m., we would never have left him there for that length of time. In addition to the prolonged crating and lack of feeding, our dog was completely shaved. While he did have some matting, I had already removed several mats myself, and there was no justification provided for shaving him to the extent that they did. When we arrived to pick him up, we were genuinely unsure whether the dog presented to us was ours. His appearance had been altered so drastically that he looked like a completely different dog. He was also acting extremely timid and withdrawn, as though he did not recognize us. The entire experience was heartbreaking. When we expressed our disappointment and concerns, the manager on duty, Pamela, brought the groomer into the discussion. While we were calmly explaining that our dog has anxiety and abandonment issues and that he should not have been left crated all day, the groomer responded by stating that it was "probably because of us" that the dog has anxiety and abandonment issues. This statement was inappropriate, unprofessional, and deeply disrespectful. Although the manager immediately told the groomer she could not say that, the damage had already been done and the situation unnecessarily escalated. Throughout the conversation, there was no meaningful ownership of the situation. Instead, we were told that we had authorized a complete shave, which we absolutely did not. If we had been told that shaving him entirely was the only option, we would have declined the service and groomed him at home. Additionally, we were required to purchase flu shots and a fecal test before grooming could be performed, totaling approximately $120. The overall bill was approximately $250. When we requested a refund for the grooming service due to our dissatisfaction, we were offered only 10% off and a $60 credit. A credit is not acceptable, as we will not be returning. Given the circumstances, this resolution is inadequate. The lack of communication, disregard for our dog's known anxiety issues, prolonged crating without food, drastic grooming without proper consent, and the unprofessional and disrespectful behavior of the groomer reflect a serious failure in customer service and animal care standards. Due to this experience, we will not be returning to McKinney Animal Hospital. I urge other pet owners to carefully consider their options before entrusting their pets to this facility for grooming services. The manager Pamela and the owner Janel took no ownership or accountability for how our dog was handled nor their disrespect or unprofessionalism of their dog groomer. They simply did not care.

We love the vets here. Truly top of class…read more But, the practice overall has so clearly become a "profit first" business. It's appalling and absolutely unacceptable. EVERY single interaction is them pushing unnecessary services that are obscenely over priced. Even the vets will quietly tell you about more reasonably priced services, to seek out. That tells you a LOT about the management. Clearly the new owners had one thing in mind. Cash profits over animal care.

Animal Healthcare of Southlake has treated our border collie for many years. Unfortunately, the…read moreclinic recently had to help us euthanize this 13 1/2 year old pet. A couple of weeks after her passing, we received a condolence card from the clinic. Each staff member wrote a touching message. This unexpected gesture confirmed how much these folks care about their patients. I don't know if we will get another dog, but if we do, Animal Healthcare Clinic of Southlake will be our veterinarian.

New to this area and this office is ridiculous. Three visits and they have tried (every single…read moretime) to run up a huge bill for things we were not there to address. High cost treatments in situations where it is absolutely not necessary, all why trying to play on the emotions of our love for fur baby. We saw right through it. We just nodded and smiled and sad no thank you. For example, Our past vet was a guru. (He also treated exotics, had a TV show with live call in questions, and would always err on the least invasive approach first when suspecting a diagnosis.) We are also on our third dog of this breed. We questioned him about a situation (two dogs ago, 12+ years) He said, "leave it alone. Those situations work best when nature takes its course. Intervening could only result in long term complications with their tiny jaw bone." Much experience with this and many years later, the vet at AHCS went on and on about tests & surgery needed immediately. ‍ She was a piece of work! (We were like, thank you, but can we just get the script for heart worm meds?) The other times they have manufactured concerns and played on the negative outcomes if we don't do something (again not what we were there for). The joke is on them. They don't know my husband is a trauma boarded physician. When he asks why chase a rare/odd suspicion when there is no sign during daily living and no treatment anyway? They (especially techs) look like a deer in the headlights. Their reply was "don't you want to know?" Ha! He said, "I prefer to wait for symptoms before I begin investigating. " Beware!!! They will rack up a huge bill for NOTHING if you let them play on your emotions!!

I love Dr. Agler and Ginger! They are amazing. They come to my house to check up on my dog Duke…read more Duke has PTSD from being attacked by other dogs so he's not so great at the clinic. We only go there for emergency. They have everything they need in their mobile set up and can even perform several different day surgeries in the RV. They are affordable and very caring. We are so appreciative of Dr. Agler , Ginger and the whole team!!

Super sweet and knowledgeable! Amazing! Highly recommend. So great with my four legged babyread more

Update: thank you Kelsey dog nurse for successfully treating and kindly explaining everything…read moredespite our mistakes as dog owners. I can't thank you enough for your professionalism and patience. I goofed on scheduling (totally my fault) but reception was very forgiving and rescheduled us again. The vet tech let us know costs upfront. Our dog was nervous and almost skittish, when the tech did some crazy dog magic with her hands, getting her to calm down and trot to the back. Dr. patiently answered all my questions since the breed is new to me. Great and affordable experience for dog health

"LOVED". This the best word to describe EVERYONE on staff at the Shot Spot…read more My dogs and or family are so lucky to have found this wonderful veterinarian practice. In addition to being the most wonderful vet and staff they also give back to the community with a weekly Mobile team where they offer free wellness exams and discounted affordable care. Danny Cox and team cares and will love your pets.