We first fell in love with this practice when we moved here six years ago, and Dr. Lock sat on the…read morefloor scratching our dog Desi's belly during our "meet and greet" appointment, then asked "Does she do any tricks?" Our other dog Piper (3 years old) had a freak accident in April 2024 that severed her Achilles tendon requiring multiple surgeries. We would have never gotten through it without the amazing care from Cross Timbers Animal Hospital. We are forever grateful to Dr. Lock and the entire practice. When Piper first got hurt, Dr. Lock took videos of her gait and sent them to THREE orthopedic surgeons who all recommended the same surgery. The one who did the surgery was the one Dr. Lock said she who want operating on her own dog. This surgeon also was the least expensive and did all of Piper's procedures at our vet office 1/2 mile from our house. Then the amazing staff had a party for her on Tuesday post exfix removal...a crown, a sign, and personalized treats. Vet techs Mandy and Kirstin have been especially kind and thoughtful throughout this whole ordeal. I cannot put into words just how amazing this practice is. Highly recommend!! ‍

Absolutely love this place! From preventative wellness visits all the way to emergency surgeries,…read moreThave been providing the highest standard of care to my pets for the last ten years I wouldn't bring them anywhere else!

Dr. Eubank and Dr. Arca are fantastic and caring vets. Unlike a lot of vets ($$$) now days they are…read morefocused on the appropriate care for your pets. Being a good pet parent is not always easy and sometimes you have to make hard choices. I feel supported by them in a way that is best for my pets. Office staff is great as well and always helpful.

Drs. Eubank and Arca are knowledgeable, patient and kind. They treat both pets and their owners…read morewith respect. Their rates are fair. The front desk is helpful and friendly. You can't ask for anything more from your vet.

I used this vet for 15 years for my Siamese Taj. From the day I got him to his last days. Dr…read more Brashear was hisbet and was the most sweetest and kind vet I have ever had. And I have had many. She cared for Taj so genuinely like he was hers. She would always say how handsome he was and love on him. He was never scared there. Unfortunately he had kidney issues and I had to make the toughest decision ever. To let him go. He was suffering. I held him in my arms as he took his last breath. The staff was so consoloble. I recommend this place very highly. They are awesome. Everyone from the front desk to the techs to the fabulous Doctors and the facility is beautiful. I just adopted a foster that I will be bringing in soon. Can't wait to show Kozmo the wonderful amazing people there. Melissa Solley

Their care is inconsistent since they went corporate. Vets and techs do not stay with them, which…read moreconcerned me. When I voiced my concern, they dropped me as a client after over 10 years. Fortunately, I found another veterinary clinic which was a better fit for me and my pets. I like a consistent relationship with my veterinarian. Main Street was no longer able to provide this.

I had such a wonderful experience at this veterinary clinic and genuinely can't recommend them…read moreenough. They made me feel comfortable and reassured throughout the entire visit, which meant a lot because I usually get really anxious when it comes to veterinary care for my cats. It feels like you only ever hear the horror stories online, so finding a clinic that truly cares was incredibly refreshing. Dr. Stone, Nurse Ivy (I believe that was her name), and JD at the front desk were all absolutely amazing. From the moment we walked in, everyone was kind, welcoming, and compassionate. They took the time to make sure my cat had everything she needed and never made me feel rushed or dismissed. What stood out to me most was how comfortable they made both of us feel. Veterinary visits can be stressful for pets and their owners, but they handled my cat with so much patience and gentleness that she seemed comfortable too. You can tell this team genuinely cares about the animals they treat and the people who love them. I'm so grateful to have found a clinic that treats both pets and their owners with such kindness and care. We'll definitely be back for future visits!

I changed vets after our long time clinic went corporate and lost the local touch and started…read morecharging more. I took my dog to Highland Pointe for an initial visit and was very impressed. The staff were welcoming and very friendly. A tech talked to me first and gave me a reasonable price before anything was done. After treatment, Dr. Drixin came in and talked with me about my dog. She was very cordial and knowledgeable. I am glad I changed and I recommend this vet.

Over the last few weeks, I've been through an incredibly difficult situation with my dog, Maggie…read more What she went through was heartbreaking, and as any pet parent knows, when your dog is suffering, emotions run extremely high. My original review came from a place of fear, frustration, and deep worry about her future. After meeting with the team at Lantana Animal Hospital today, I feel it's important to update my review to reflect the full picture. They took the time to sit down with me, listen, explain, and truly understand what happened from my perspective. What stood out the most is that they weren't defensive, dismissive, or focused on money--they were compassionate and genuinely concerned about Maggie's well-being. They acknowledged the seriousness of the situation, and instead of distancing themselves, they leaned in. They made it clear that they care and are willing to work with me however they can to support Maggie moving forward. In a world where veterinary care can sometimes feel rushed or transactional, I appreciated seeing the human side of their team today. While this journey has been painful and far from what I hoped for Maggie, I do believe they want to do right by her and are committed to helping however possible. I'm updating my review to reflect that compassion and willingness to help.

Everyone here is so incredibly sweet, caring, and dedicated to providing an excellent service to…read morepeople and their pets. I can't say enough good things about how they patiently worked with me as my dog experienced a major health crisis that required abdominal surgery. It was a hard decision to proceed at the time but I felt absolutely confident that he was receiving the best care from the absolute best people. 100000% recommend. Can't say it enough. Go here!

Building is filled with black mold (peep the air vents in the exam rooms)…read more Prices are double everywhere else. It's obvious the doctors have compassion fatigue. GO TO ANY VET BUT THIS ONE.

Amazing!! Brought my 8 week old puppy in after she got into a pack of batteries and the staff was…read moreso sweet and kind! They reassured me that everything would be okay and they had many options for me if I was unable to afford to pay my bill in full!!

PET Boarding: Not the cats meow! Was quoted over the phone a…read morepickup day and when arrived, that day was a national holiday = paid extra. My quote on location included a $80 "well visit" by a VET, never mentioned to me at making the booking. I was hours away from a flight and trapped = had to sign a bill acceptance with the added fee. Predatory practice, clear and simple. When I came to pick up pets (2) they claimed one "attacked" them before being placed in a car carrier. I went back to see this smelling, small space they had boarded my pets and understood abuse. This same pet has boarded 2X previously with never a report of aggression. Clearly diminished level of service and desperation to add fees to a bill that was already overpriced for a national holiday date added. I suggest any pet owner use TCAP services, as they are trained VETS and fair in their pricing.

My Boston Terrier needs to be seen for a developing small bump on his back. He doesn't seem in pain…read morewhen I touch it, but the bump has grown in size over the last two months. Animal Medical Center has been our doctor for the last 4 years and they know my dogs history - but as other reviewers have recently shared, it's obvious this practice is now driving at profit over people and pets. I'm extremely disappointed with the service--or lack thereof--at this veterinary clinic. When my dog was clearly in distress and needed attention, I was turned away without the basic evaluation I was asking for due to a missed vaccination. I informed the vet to check my dogs medical history; he is a highly allergic Boston Terrier with multiple documented accounts of severe anaphylaxis in response to some, not all, vaccinations. This particular vaccination he needed is one that had been administered in the past and nearly killed my dog back in 2021. He survived but was hospitalized twice in five days, and barely recovered. There was no compassion, no sense of urgency, and no attempt to refer me elsewhere. As a dog Mom, I rely on my vets not only for medical expertise but for understanding, empathy and responsiveness in critical moments. Unfortunately, that was completely lacking here. I won't return to this office and I wouldn't recommend this clinic to anyone who wants their pet treated with the humane, loving care and respect they deserve.

There are very few places where you trust a business with your whole heart...now add your favorite…read morelittle buddies heart into the mix. It's SO hard to find a vet where you feel like they have both the animal & the pet parents best interest at heart, Riverwalk does both. They are nothing short of incredible. I have had animals my whole life & have been to plenty of vet offices over the years & none of them have compared to RIverwalk. They are cost effective, try to do what's necessary, without adding a bunch of extra charges. THEY TRULY CARE & have the skill to help your fur babies. This year, my husband and I have lost two of our childhood dogs in a matter of four months. They were there through all the trials and tribulations and helped prolong their lives and kept them comfortable until it was time to say goodbye, they were there for that as well. Not only have they gone above and beyond for us and our pets care, they have personally checked on us during a vet visit to see how we're doing numerous times and said if we ever need a listening ear or a shoulder to cry on to reach out to them. They also have written us beautiful cards with heartfelt messages, not just signatures, sending condolences for our babies. We have experienced multiple doctors there, and every single one has the same level of care and integrity. We love you guys and are so grateful for your generosity, expertise, and care. Thank you!

We have been clients of Riverwalk for several years and have entrusted them with the care of two…read moredogs and one cat. During that time, both of our dogs passed away due to old age, and our cat is now three years old. Throughout those years, our experience with the veterinarians and technicians has been consistently positive. The staff is knowledgeable, professional, and clearly dedicated to providing quality care for their patients. The reason for this review is not the quality of care, but the clinic's prescription refill policy. When attempting to refill our cat's flea and tick medication through Chewy, the prescription request was declined because our cat had not had an annual wellness exam. When I contacted the office to understand the reasoning behind the requirement, I was told that the exam was necessary to maintain the veterinarian-client-patient relationship. However, I did not receive a clear explanation of how a routine wellness exam for a healthy, three-year-old cat would impact the decision to approve a medication he has been safely taking for the past three years. Veterinary regulations may require periodic examinations before prescriptions can be authorized, and if that is the case, I would have appreciated a straightforward explanation of that requirement. Instead, the responses I received felt generic and did not address the underlying question of why the exam was necessary in this specific situation. For many families, discretionary spending is carefully evaluated. Requiring an $83 wellness exam solely to authorize a refill of an established flea and tick preventative adds a meaningful expense without a clearly communicated benefit. While I understand the importance of routine preventive care, I believe clients deserve a transparent explanation of the medical or regulatory rationale behind policies that require additional visits and costs. My overall opinion of Riverwalk remains positive because of the quality of care they have provided over the years. However, this experience with prescription refill policies and the lack of a clear & logical explanation has been disappointing and has changed my perspective on an otherwise excellent practice. Note that this might be the case with all veterinary clinics

Such a kind, loving vet, my dogs all love him! Great pricing & doesn't gouge you on all the extras.read more

I recently had to have my 17 year constant companion euthanized. Dr. Shaffer had been his…read moreveterinarian during those 17 years and had treated him well during that time. When it came time for the final act of kindness, Dr. Shaffer treated him and me with tremendous compassion. I honestly felt that he was as sorry to see the loss of my pet as I was.

I am extremely disappointed with our adopter's experience at Flower Mound Veterinary Emergency &…read moreSpecialty Center and with the way he was counseled regarding our rescue kitten, Snap. Snap was a 4-month-old kitten who became critically ill suddenly. His hematocrit was 8.6% and his platelet count was approximately 10,000. He had severe anemia, thrombocytopenia, bruising, and bleeding. We fully understand his condition was life-threatening, treatment would have been expensive, and there was no guarantee he would survive. Snap was transferred to this hospital specifically for a blood transfusion. According to his adopter, once they arrived he was strongly discouraged from pursuing treatment. He was told that even after the transfusion Snap's hematocrit would still be dangerously low, that he would likely require extensive ongoing treatment, and was given an extremely bleak outlook regarding his potential future quality of life. Based on that conversation, his adopter ultimately agreed to euthanasia. The hospital's own record states that Snap was "relatively compensated despite the severity of his anemia." His examination documented that he was quiet but alert and responsive, with strong pulses, normal respiration, normal neurologic findings, and no obvious organ failure. His chemistry was largely unremarkable. His anemia was also regenerative, meaning his bone marrow was actively producing replacement red blood cells. The referring veterinarian's working diagnosis was immune-mediated thrombocytopenia (ITP), a potentially treatable condition. Another possibility was Evans syndrome. Neither diagnosis automatically means a cat will be chronically miserable or incapable of having a good quality of life. Both can respond to treatment and go into remission, although treatment can be difficult and relapse is possible. Yes, one transfusion may only have raised Snap's hematocrit into the 15-20% range. He may have required additional transfusions and hospitalization, and treatment could have failed. But a transfusion does not have to immediately return a patient's hematocrit to normal to be worthwhile. It can stabilize a critically anemic patient and buy time for treatment of the underlying disease to work. What is so upsetting is that we will never know how Snap would have responded because he was euthanized before he was given that chance. I am NOT upset that euthanasia was presented as an option. With a critically ill kitten, an uncertain diagnosis, significant expense, and no guarantee of survival, it was appropriate to discuss every option. I AM upset that, according to our adopter, he was given such a pessimistic impression of Snap's long-term outlook while making an irreversible decision, particularly when the hospital's own medical record states that "aggressive treatment is reasonable if they wish to pursue it," while also acknowledging that the underlying diagnosis was uncertain. There is an enormous difference between telling someone, "He is critically ill, treatment may fail, and we cannot promise he will survive," and leaving an owner believing that even if they spend thousands of dollars treating him, he is unlikely to ever have a good quality of life. Maybe treatment would have failed. Maybe Snap would have needed multiple transfusions. Maybe he would have developed a chronic condition requiring ongoing care. We understand those possibilities. But maybe he would have responded. Snap was only four months old. Days earlier, he was an active, playful, completely normal kitten with no apparent signs of illness. Our adopter transferred him to this hospital specifically for a blood transfusion and to give him a chance to fight. Instead, he left without Snap. We will never know whether he could have responded to treatment because he was never given that chance. Based on our adopter's experience and our review of Snap's medical records, we would NEVER recommend this hospital for critical-care decisions.

Last night we unfortunately had an emergency requiring the services of an animal ER. We went to…read moreFlower Mound Veterinary Emergency & Specialty Center, and our cat, Panther, was treated by Dr. Barton. I knew he was critical when we left home. We were warmly greeted, he was taken straight back, and Dr Barton came to the room to identify herself as Panther's treating doctor. Dr. Barton told us the results of his initial exam, stated a possible course of action, but advised that humane euthanasia would be a solid choice given his age, condition, and the fact that he was suffering. I made the loving choice to end my best friend's suffering. Dr. Barton was so kind, compassionate, and amazed me when she helped me explain euthanasia to my 8 yo daughter & explained the process in child appropriate language. I'm so thankful to her for her care, the compassion she showed Panther, and her warmth & compassion she showed my daughter as my daughter had never experienced this before. While our reason for visiting was very difficult and sad, both Dr Barton & FM Veterinary Emergency & Specialty Center made our heartbreaking time as easy as possible. Thank you!! I strongly recommend you guys & Dr. Barton deserves special recognition for going above and beyond for all 3 of us. Debbie