We've been coming here for over a decade. They've seen 3 of our dogs and a cat. Most recently I…read morecalled the day before as my dog needed a follow up from a previous visit. They were able to get me in next day early AM. Avoiding a potential costly ER visit. At our appt Dr Steinle listened to my concerns, I didn't feel rushed. And really appreciated they didn't pressure for a more costly approach.

We recently moved to the area and we were happy to find Northwest Animal Hospital. for our dog!…read more The office staff is friendly, the vets are attentive and you can truly feel that they care about your pets health and well-being. Their prices are fair, offer flexible hours, and I love you can schedule an appointment online.

They are so nice and knowledgeable. Extremely happy. Love the fact we can go on the week-end. I…read moream so happy to have found them.

On August 25th, I brought my hedgehog to AEHNT for emergency care. Upon arrival, I was promptly…read moregreeted by staff and taken into an exam room while my pet was taken to the back for vitals. The technician informed me that his temperature was so low it wouldn't register, so they placed him in an incubator while waiting for a doctor. I then sat for over an hour and a half before finally speaking to Dr. Brands. From the start, his focus was on his computer creating an estimate, not on my hedgehog. He briefly mentioned doing an ultrasound (which showed "nothing significant"), said they had given "oral sugar," but that my pet was still lethargic. Throughout, he made little to no eye contact, and instead talked extensively about the cost of hospitalization -- quoting me $3,000-$4,000 -- before even performing basic diagnostics. He presented me with three options: hospitalization, taking him home with fluids and a liquid diet, or euthanasia. He spoke over me and my mom for nearly twenty minutes, barely allowing us to ask questions. At one point, he even admitted, "I don't know a lot about these guys -- he could just be old." The estimate I was handed was $4,000-$6,000. When I asked if they had rechecked his temperature (almost 2 hours after the first attempt), they had not -- only then agreeing it was "a good idea." When I asked if a simple blood glucose check had been done, I was told it would require invasive catheter placement unless I agreed to the high estimate. Only when I specifically suggested a foot or ear prick did he acknowledge they "could try." At that point, I had already decided to seek care elsewhere. I also mentioned that I work at another emergency veterinary hospital, and instead of showing more professionalism, Dr. Brands dismissed me with, "So you've been holding out on me -- you already know everything I said." When I went to see my hedgehog in the treatment area, I was horrified. He was in an incubator with oxygen but no heat support despite being hypothermic. They had given subcutaneous fluids -- which is inappropriate for a hypothermic patient. As I arrived, he was gasping for air. The technician admitted this had "just started," yet Dr. Brands brushed it off, saying there had been no respiratory distress on his exam. He then walked away and never returned. Within ten minutes, my hedgehog began agonal breathing. I held him in my arms as he passed. The technician confirmed his death -- but I never saw or heard from Dr. Brands again. He did not acknowledge that his patient had died, nor did he provide any comfort or closure. I had called ahead to confirm there was an exotic doctor available, and this hospital is supposed to be a leading facility for exotics. Instead, my hedgehog was given inadequate, careless care in his final moments. I am not upset that my hedgehog passed -- he was elderly -- but I am devastated that he suffered unnecessarily because of the lack of urgency, compassion, and basic medical standards from the doctor.

They have been good to my animals and are knowledgeable. Their pricing is more reasonable when it…read moreis time to put your babies to sleep. This is always where I go. Dr. Thomlison is a very nice man.

Dr. Joe has looked after all of my children since 1985. I just want everyone to know how amazing he…read moreis and I am so thankful he's looking after Sammie who just had her cancer surgery today. She ran to meet us, excited and happy, as usual for Dr. Joe's patients. I honestly don't know who is more blessed....my pets or me having him as 'our' caretaker.

I paid $400 + for the vet to examine my dog for allergies. He prescribed medication. After two…read moreweeks and finishing the medication, there has been no improvement. I called and was told that I'd have to pay for another office visit ($75) plus medication (that part's understandable). I don't think it's fair to charge me another office visit when the first visit (2 weeks ago) was completely unsuccessful!

Hands down, FPCGV IS the best vet clinic! I first used the clinic when my older dog passed away and…read moreneeded afterlife services; this was in October 2019. I was not a client at the time, but the staff was beyond kind and compassionate, didn't rush when I wanted to say my final goodbyes, and handled her with the utmost care. When I got my Goldendoodle pup in 2021, this clinic was the only place I wanted her to go for vet care. She saw Dr. Thompson post-Covid, so the clinic was still "drop off only." The tech was so sweet with my pup, loved on her in the car, and carried her inside to keep her calm and happy. Dr. Thomason immediately called after her shots and check-up and answered all questions I had regarding the visit. Never did I feel rushed or unimportant. Dr. Thompson is kind and extremely knowledgeable - you can tell she really loves her job! Poppy adores her vet and the staff! She loves going in to see everyone and makes sure to give all the love she can to some of her favorite people. I cannot recommend this clinic enough for your pet's veterinary care. The prices are reasonable, the waiting room is clean, and the care is amazing!

Dr Giggleman has retired, but he was great! Helped with my dog and cat-actually the appointment was…read morefor dog, but he saw the cat needed some help. She was very pleased!

My husband and I brought in our two senior dogs and not only was Dr. Giggleman a nice guy, but he…read moretook such care and attention to each of our fur babies. He was as gentle as possible even though our dog Bear desperately needed a lot of adjustments. The relief and comfort both of our dogs had after their visits speaks for itself. We are wholehearted fans of Dr. G and we can't wait to visit him again once COVID-19 restrictions are lifted.

Been taking my pets here for years and would definitely recommend. They've gone above and beyond…read moremultiple times to help my pup get the care he needs!

We have used Lake Cities (Dr. Fusselmam) since moving here in 1996. Outstanding service,…read moreoutstanding, caring and professional.​

Dr. Eubank and Dr. Arca are fantastic and caring vets. Unlike a lot of vets ($$$) now days they are…read morefocused on the appropriate care for your pets. Being a good pet parent is not always easy and sometimes you have to make hard choices. I feel supported by them in a way that is best for my pets. Office staff is great as well and always helpful.

Drs. Eubank and Arca are knowledgeable, patient and kind. They treat both pets and their owners…read morewith respect. Their rates are fair. The front desk is helpful and friendly. You can't ask for anything more from your vet.

We absolutely love Boulevard Animal hospital and all the great service we've received there. We…read morehave our 2 cats and 1 dog all go to this location and they are always so happy to see the animals and have a chat along with helping us care for our animals, most of which were found in the country! Love it here and love the staff.

One star - Poor care, no accountability, and a deeply unprofessional vet…read more It's unfortunate to write this, as I had been a loyal client of Boulevard Animal Hospital for years under the excellent and compassionate care of Dr. Joe Allen. But after his retirement, the quality of care declined--culminating in an unacceptable and unprofessional interaction with Dr. Erin Hauser. During a call about a serious and unexplained 8-pound weight loss in my dog over 60 days, I voiced reasonable concerns and asked direct questions about how this could have gone unnoticed. Dr. Hauser became immediately defensive, deflected blame to a vet tech, and ultimately hung up on me mid-call--claiming I was being "hostile." I was not. I was clear, firm, and appropriately concerned for my dog's health. Her response was reactive and unprofessional. I contacted the practice manager, Jennifer, who acknowledged this was not acceptable and said she expected Dr. Hauser to apologize. Instead, I was told Dr. Hauser cried and refused. After that, the practice went silent--no apology, no accountability, and no further communication. The final blow came when I received my pet's medical records. The notes had clearly been updated after the fact to include gaslighting language and self-protective reframing--mischaracterizing me as hostile, emotional, and irrational while avoiding any acknowledgment that a licensed vet had hung up on a concerned client. It was a textbook case of rewriting the narrative to protect the provider rather than the patient. That's not just unprofessional--it's unethical. This clinic once stood for high-quality, compassionate care. What I experienced was a breakdown in clinical standards, emotional deflection, and a vet more invested in defending herself than caring for the animal. I've taken my dog--and her records--elsewhere. I'm sharing this for every pet owner who expects honesty, care, and professionalism from their vet. You should never be gaslit or silenced for advocating for your animal.

Animal Healthcare of Southlake has treated our border collie for many years. Unfortunately, the…read moreclinic recently had to help us euthanize this 13 1/2 year old pet. A couple of weeks after her passing, we received a condolence card from the clinic. Each staff member wrote a touching message. This unexpected gesture confirmed how much these folks care about their patients. I don't know if we will get another dog, but if we do, Animal Healthcare Clinic of Southlake will be our veterinarian.

New to this area and this office is ridiculous. Three visits and they have tried (every single…read moretime) to run up a huge bill for things we were not there to address. High cost treatments in situations where it is absolutely not necessary, all why trying to play on the emotions of our love for fur baby. We saw right through it. We just nodded and smiled and sad no thank you. For example, Our past vet was a guru. (He also treated exotics, had a TV show with live call in questions, and would always err on the least invasive approach first when suspecting a diagnosis.) We are also on our third dog of this breed. We questioned him about a situation (two dogs ago, 12+ years) He said, "leave it alone. Those situations work best when nature takes its course. Intervening could only result in long term complications with their tiny jaw bone." Much experience with this and many years later, the vet at AHCS went on and on about tests & surgery needed immediately. ‍ She was a piece of work! (We were like, thank you, but can we just get the script for heart worm meds?) The other times they have manufactured concerns and played on the negative outcomes if we don't do something (again not what we were there for). The joke is on them. They don't know my husband is a trauma boarded physician. When he asks why chase a rare/odd suspicion when there is no sign during daily living and no treatment anyway? They (especially techs) look like a deer in the headlights. Their reply was "don't you want to know?" Ha! He said, "I prefer to wait for symptoms before I begin investigating. " Beware!!! They will rack up a huge bill for NOTHING if you let them play on your emotions!!

We first fell in love with this practice when we moved here six years ago, and Dr. Lock sat on the…read morefloor scratching our dog Desi's belly during our "meet and greet" appointment, then asked "Does she do any tricks?" Our other dog Piper (3 years old) had a freak accident in April 2024 that severed her Achilles tendon requiring multiple surgeries. We would have never gotten through it without the amazing care from Cross Timbers Animal Hospital. We are forever grateful to Dr. Lock and the entire practice. When Piper first got hurt, Dr. Lock took videos of her gait and sent them to THREE orthopedic surgeons who all recommended the same surgery. The one who did the surgery was the one Dr. Lock said she who want operating on her own dog. This surgeon also was the least expensive and did all of Piper's procedures at our vet office 1/2 mile from our house. Then the amazing staff had a party for her on Tuesday post exfix removal...a crown, a sign, and personalized treats. Vet techs Mandy and Kirstin have been especially kind and thoughtful throughout this whole ordeal. I cannot put into words just how amazing this practice is. Highly recommend!! ‍

Absolutely love this place! From preventative wellness visits all the way to emergency surgeries,…read moreThave been providing the highest standard of care to my pets for the last ten years I wouldn't bring them anywhere else!