We recently moved to the area and we were happy to find Northwest Animal Hospital. for our dog!…read more The office staff is friendly, the vets are attentive and you can truly feel that they care about your pets health and well-being. Their prices are fair, offer flexible hours, and I love you can schedule an appointment online.

We've been coming here for over a decade. They've seen 3 of our dogs and a cat. Most recently I…read morecalled the day before as my dog needed a follow up from a previous visit. They were able to get me in next day early AM. Avoiding a potential costly ER visit. At our appt Dr Steinle listened to my concerns, I didn't feel rushed. And really appreciated they didn't pressure for a more costly approach.

Oh my !! If you have to work with an ER animal hospital- this is the one you should pick!!…read more Drive the extra miles, pay any extra cost, etc needed to have this group take care of any pet needs. Every Dr and every office contact I have worked with or been in contact with over phone, email and person have been beyond fabulous and understanding through the recovery plan and the financial plan. Not to mentioned they saved Patches life after a brutal attack. We are very grateful for this entire office & staff !!

Stopped in after making a call to find a veterinarian with experience with prairie dogs. One of…read moreours wasn't feeling the best, and we called to make sure we were going into a veterinarian who would be able to make sure our baby had a doctor who would be able to get to the bottom of what was wrong. We spoke to the veterinarian and they told me I probably know more about the situation than them because I do animal rehabilitation. Well that wasn't what we expected after calling ahead of time. Speaking with the staff...they are definitely friendly and respectful for the animals coming to their practice, but they should have told us they didn't have much experience with prairie dogs. I feel like it was a wasted visit of almost an hour drive one way to be told I know more about my prairie dog than the veterinarian. Expensive visit which would have been worthwhile if we had any type of answers. Sad visit.

I paid $400 + for the vet to examine my dog for allergies. He prescribed medication. After two…read moreweeks and finishing the medication, there has been no improvement. I called and was told that I'd have to pay for another office visit ($75) plus medication (that part's understandable). I don't think it's fair to charge me another office visit when the first visit (2 weeks ago) was completely unsuccessful!

Hands down, FPCGV IS the best vet clinic! I first used the clinic when my older dog passed away and…read moreneeded afterlife services; this was in October 2019. I was not a client at the time, but the staff was beyond kind and compassionate, didn't rush when I wanted to say my final goodbyes, and handled her with the utmost care. When I got my Goldendoodle pup in 2021, this clinic was the only place I wanted her to go for vet care. She saw Dr. Thompson post-Covid, so the clinic was still "drop off only." The tech was so sweet with my pup, loved on her in the car, and carried her inside to keep her calm and happy. Dr. Thomason immediately called after her shots and check-up and answered all questions I had regarding the visit. Never did I feel rushed or unimportant. Dr. Thompson is kind and extremely knowledgeable - you can tell she really loves her job! Poppy adores her vet and the staff! She loves going in to see everyone and makes sure to give all the love she can to some of her favorite people. I cannot recommend this clinic enough for your pet's veterinary care. The prices are reasonable, the waiting room is clean, and the care is amazing!

Dr Giggleman has retired, but he was great! Helped with my dog and cat-actually the appointment was…read morefor dog, but he saw the cat needed some help. She was very pleased!

My husband and I brought in our two senior dogs and not only was Dr. Giggleman a nice guy, but he…read moretook such care and attention to each of our fur babies. He was as gentle as possible even though our dog Bear desperately needed a lot of adjustments. The relief and comfort both of our dogs had after their visits speaks for itself. We are wholehearted fans of Dr. G and we can't wait to visit him again once COVID-19 restrictions are lifted.

Been taking my pets here for years and would definitely recommend. They've gone above and beyond…read moremultiple times to help my pup get the care he needs!

We have used Lake Cities (Dr. Fusselmam) since moving here in 1996. Outstanding service,…read moreoutstanding, caring and professional.​

Dr. Eubank and Dr. Arca are fantastic and caring vets. Unlike a lot of vets ($$$) now days they are…read morefocused on the appropriate care for your pets. Being a good pet parent is not always easy and sometimes you have to make hard choices. I feel supported by them in a way that is best for my pets. Office staff is great as well and always helpful.

Drs. Eubank and Arca are knowledgeable, patient and kind. They treat both pets and their owners…read morewith respect. Their rates are fair. The front desk is helpful and friendly. You can't ask for anything more from your vet.

We absolutely love Boulevard Animal hospital and all the great service we've received there. We…read morehave our 2 cats and 1 dog all go to this location and they are always so happy to see the animals and have a chat along with helping us care for our animals, most of which were found in the country! Love it here and love the staff.

One star - Poor care, no accountability, and a deeply unprofessional vet…read more It's unfortunate to write this, as I had been a loyal client of Boulevard Animal Hospital for years under the excellent and compassionate care of Dr. Joe Allen. But after his retirement, the quality of care declined--culminating in an unacceptable and unprofessional interaction with Dr. Erin Hauser. During a call about a serious and unexplained 8-pound weight loss in my dog over 60 days, I voiced reasonable concerns and asked direct questions about how this could have gone unnoticed. Dr. Hauser became immediately defensive, deflected blame to a vet tech, and ultimately hung up on me mid-call--claiming I was being "hostile." I was not. I was clear, firm, and appropriately concerned for my dog's health. Her response was reactive and unprofessional. I contacted the practice manager, Jennifer, who acknowledged this was not acceptable and said she expected Dr. Hauser to apologize. Instead, I was told Dr. Hauser cried and refused. After that, the practice went silent--no apology, no accountability, and no further communication. The final blow came when I received my pet's medical records. The notes had clearly been updated after the fact to include gaslighting language and self-protective reframing--mischaracterizing me as hostile, emotional, and irrational while avoiding any acknowledgment that a licensed vet had hung up on a concerned client. It was a textbook case of rewriting the narrative to protect the provider rather than the patient. That's not just unprofessional--it's unethical. This clinic once stood for high-quality, compassionate care. What I experienced was a breakdown in clinical standards, emotional deflection, and a vet more invested in defending herself than caring for the animal. I've taken my dog--and her records--elsewhere. I'm sharing this for every pet owner who expects honesty, care, and professionalism from their vet. You should never be gaslit or silenced for advocating for your animal.

Animal Healthcare of Southlake has treated our border collie for many years. Unfortunately, the…read moreclinic recently had to help us euthanize this 13 1/2 year old pet. A couple of weeks after her passing, we received a condolence card from the clinic. Each staff member wrote a touching message. This unexpected gesture confirmed how much these folks care about their patients. I don't know if we will get another dog, but if we do, Animal Healthcare Clinic of Southlake will be our veterinarian.

New to this area and this office is ridiculous. Three visits and they have tried (every single…read moretime) to run up a huge bill for things we were not there to address. High cost treatments in situations where it is absolutely not necessary, all why trying to play on the emotions of our love for fur baby. We saw right through it. We just nodded and smiled and sad no thank you. For example, Our past vet was a guru. (He also treated exotics, had a TV show with live call in questions, and would always err on the least invasive approach first when suspecting a diagnosis.) We are also on our third dog of this breed. We questioned him about a situation (two dogs ago, 12+ years) He said, "leave it alone. Those situations work best when nature takes its course. Intervening could only result in long term complications with their tiny jaw bone." Much experience with this and many years later, the vet at AHCS went on and on about tests & surgery needed immediately. ‍ She was a piece of work! (We were like, thank you, but can we just get the script for heart worm meds?) The other times they have manufactured concerns and played on the negative outcomes if we don't do something (again not what we were there for). The joke is on them. They don't know my husband is a trauma boarded physician. When he asks why chase a rare/odd suspicion when there is no sign during daily living and no treatment anyway? They (especially techs) look like a deer in the headlights. Their reply was "don't you want to know?" Ha! He said, "I prefer to wait for symptoms before I begin investigating. " Beware!!! They will rack up a huge bill for NOTHING if you let them play on your emotions!!

We first fell in love with this practice when we moved here six years ago, and Dr. Lock sat on the…read morefloor scratching our dog Desi's belly during our "meet and greet" appointment, then asked "Does she do any tricks?" Our other dog Piper (3 years old) had a freak accident in April 2024 that severed her Achilles tendon requiring multiple surgeries. We would have never gotten through it without the amazing care from Cross Timbers Animal Hospital. We are forever grateful to Dr. Lock and the entire practice. When Piper first got hurt, Dr. Lock took videos of her gait and sent them to THREE orthopedic surgeons who all recommended the same surgery. The one who did the surgery was the one Dr. Lock said she who want operating on her own dog. This surgeon also was the least expensive and did all of Piper's procedures at our vet office 1/2 mile from our house. Then the amazing staff had a party for her on Tuesday post exfix removal...a crown, a sign, and personalized treats. Vet techs Mandy and Kirstin have been especially kind and thoughtful throughout this whole ordeal. I cannot put into words just how amazing this practice is. Highly recommend!! ‍

Absolutely love this place! From preventative wellness visits all the way to emergency surgeries,…read moreThave been providing the highest standard of care to my pets for the last ten years I wouldn't bring them anywhere else!

There are very few places where you trust a business with your whole heart...now add your favorite…read morelittle buddies heart into the mix. It's SO hard to find a vet where you feel like they have both the animal & the pet parents best interest at heart, Riverwalk does both. They are nothing short of incredible. I have had animals my whole life & have been to plenty of vet offices over the years & none of them have compared to RIverwalk. They are cost effective, try to do what's necessary, without adding a bunch of extra charges. THEY TRULY CARE & have the skill to help your fur babies. This year, my husband and I have lost two of our childhood dogs in a matter of four months. They were there through all the trials and tribulations and helped prolong their lives and kept them comfortable until it was time to say goodbye, they were there for that as well. Not only have they gone above and beyond for us and our pets care, they have personally checked on us during a vet visit to see how we're doing numerous times and said if we ever need a listening ear or a shoulder to cry on to reach out to them. They also have written us beautiful cards with heartfelt messages, not just signatures, sending condolences for our babies. We have experienced multiple doctors there, and every single one has the same level of care and integrity. We love you guys and are so grateful for your generosity, expertise, and care. Thank you!

We have been clients of Riverwalk for several years and have entrusted them with the care of two…read moredogs and one cat. During that time, both of our dogs passed away due to old age, and our cat is now three years old. Throughout those years, our experience with the veterinarians and technicians has been consistently positive. The staff is knowledgeable, professional, and clearly dedicated to providing quality care for their patients. The reason for this review is not the quality of care, but the clinic's prescription refill policy. When attempting to refill our cat's flea and tick medication through Chewy, the prescription request was declined because our cat had not had an annual wellness exam. When I contacted the office to understand the reasoning behind the requirement, I was told that the exam was necessary to maintain the veterinarian-client-patient relationship. However, I did not receive a clear explanation of how a routine wellness exam for a healthy, three-year-old cat would impact the decision to approve a medication he has been safely taking for the past three years. Veterinary regulations may require periodic examinations before prescriptions can be authorized, and if that is the case, I would have appreciated a straightforward explanation of that requirement. Instead, the responses I received felt generic and did not address the underlying question of why the exam was necessary in this specific situation. For many families, discretionary spending is carefully evaluated. Requiring an $83 wellness exam solely to authorize a refill of an established flea and tick preventative adds a meaningful expense without a clearly communicated benefit. While I understand the importance of routine preventive care, I believe clients deserve a transparent explanation of the medical or regulatory rationale behind policies that require additional visits and costs. My overall opinion of Riverwalk remains positive because of the quality of care they have provided over the years. However, this experience with prescription refill policies and the lack of a clear & logical explanation has been disappointing and has changed my perspective on an otherwise excellent practice. Note that this might be the case with all veterinary clinics