My chiweenie had a seizure out of nowhere this morning and VEG was one of the two places recommended. Holy smokes am I glad I took him there. By the time I got him there he was having a 2nd seizure. The entire staff dropped EVERYTHING and triaged him on a table. He was stabilized, given anti seizure IV medication and was 90% back to normal in under 15 minutes. The staff went over and above to care for him and they thoroughly explained two different treatment plans including the costs. We chose a plan and even knocked off a very big ticket item because he responded so well to the meds. They were so professional and caring he fell in love with the entire staff during his visit. He even made the rounds to give all of them thank you kisses. While I hope we never have to visit again, if we do it's such a comfort to find an ER vet that doesn't take advantage and price gouge you in your most vulnerable moments...unlike others I've had the displeasure of visiting in the past. read more

VEG ER for Pets - Back home and happy - Emergency Pet Hospital Near Me - Allen, Texas

If I could give this place a zero I would! I went in there for answers and all I got was emergency exploratory surgery shoved down my throat about 15 different times by 2 technicians and the doctor. Although I kept repeating that this is not a foreign body as this is the 3rd time it's happened in the last 6 months! They weren't listening to anything that I said! No compassion. No warmth. No answers! They threw a bill in my face before even discussing a plan! I had to pay in advance for treatments that hadn't been done and didn't even start for about an hour into the visit! Was there for 6+ hours to have everything blamed on how long the radiologist was taking. Personal conversations complaining about clients, vet techs using their phones while patients needed attending to, eating their food next to the triage table! At the end of my 1,500 visit I had more concerns for my kitty than I did before I even walked in the door. When it was come time to be discharged the tech that was assisting us left without letting anyone know what was going on and they just looked really dysfunctional. The doctor didn't even acknowledge us as we walk out. Not even a you're welcome to our thank you! Unprofessional, unorganized, no compassion or care about the clients or patients. I would never recommend this hospital even if it was the last place on earth! Update: Two days later. Called and spoke to Cheyenne about our experience. Felt heard, felt compassion and felt true concern about myself and my kitty. She advised she would call me back. Instead Dr. Hoge called me back and was very apologetic and showed a great deal of concern for our experience. I believe that the team we had this horrific encounter with creates a bad name for this ER and for the veterinary field as a whole. I appreciate the sincere apology I received by management and wanted to add that to my review. They both showed care and compassion and that is what it's all about. If I had walked in the door when they were there I would have had a totally different visit and my kitty would have been taken care of! They are what makes veterinary practice great! read more

We took our dog Florence on Thursday night for an acute allergic reaction and was immediately seen (thankfully there were only 1-2 other pets there). Everyone seemed very eager to help and made th process smoothe. We liked the open concept because we were able to see the care provided not only to our dog but to the other pets as well. All of the staff worked as such a great team, and the communication between them seemed flawless. We were seen by Dr. Majors, and our tech was Hannah. Both of them were very reassuring and treated Florence like their own. VEG is a very pet family oriented vet, seeing us as a whole and not just a couple people with an animal. When it came time for the price, we were met with such nice transparency, and the DVM was honest with what she recommended and did not try to make us agree to anything that was unnecessary while also making sure we had the option to take all the tests if we so desired. I would absolutely recommend this emergency vet. We have been to another in Carrollton which did not come close to the level of care we experienced here. Thank you! read more

We were fortunate to find ourselves here after our puppy got injured late at night. The team was amazing and seen us right away. They were very gentle with us and also dealt with the situation with ease. Carlos was amazing. Really gave us a lot of info and had a wonderful personality. They didn't add any extra cost without talking to us first which we appreciate. The price was fair seeing how it was midnight and we were able to get great care that late. read more

Most people don't want to end up in a vet ER but I'm glad we came here. The triage set up is really neat and they were all really friendly, even at 2am. Pricing is expensive, typically these places run 2-3 times more than a regular vet, so we weren't surprised by that. There were also several critical dogs up there and they were very loving and attentive to them while we were there. I only gave 4 stars because the diagnostic process wasn't conclusive and if we had spent $1500 more for X-rays, it still would not have been conclusive. I think it's important to explain how suggestions may not result in answers when you're faced with this level of financial investment. We essentially spent nearly $1000 dollars to hydrate and medicate our pup. read more

My daughter called multiple vets for her pet rat recently. Rats are not typical pets but this little guy has brought joy to our lives for almost three years and we adore him. Multiple places blew her off when she said a rat, one was downright rude and hung up on her but not VEG ER for pets. They were incredibly understanding, talked about payment options that would work for us and got our little buddy in right away to be seen. They took excellent care of our pet and his needs, and were also kind and caring to my daughter and me. I will absolutely, 100% go back to this ER for future needs. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Allen, Texas

On April 1, 2026, my 11-year-old French Bulldog, Mica, woke up at 4:15 a.m. in a full-blown seizure. Horrified beyond measure, I scooped my baby up and jumped into the car to seek medical attention. We have a number of veterinary ERs that have popped up around our McKinney neighborhood, but I opted to risk the extra drive to get my baby into the care of VEG in Allen. While I had never experienced their emergency services, I had experienced their customer service once before--when I had the misfortune of losing her brother on Thanksgiving Day in 2024. We found this place by chance after being treated very coldly and callously by another establishment, which led us to VEG. That experience stuck with me, and thank God it did. In both instances, they treated me and my family with respect, compassion, and great care. Mica had three more mini seizures while in their care, and the staff was immediately on top of it. They were very upfront and clear in their communication, making sure I knew what was happening every step of the way. This allowed me to make informed decisions. It was my biggest fear that I would walk into a grave prognosis--which, on paper, it was documented as such: "grave to guarded." Be that as it may, I truly feel they gave my baby the fighting chance that saved her life. Not once did they bring up euthanasia, and thank goodness, because I don't think my heart could have handled it. I prayed to God to let her see her 12th birthday, which was the very next day, April 2--and sure enough, we made it. She is now 96 hours post-seizure, with no additional episodes since. We were prescribed and provided a rescue dose of midazolam in the event of another seizure, and should it happen again, you can guess where we'll be going. Thank you, specifically, to Dr. Majors, Taylar, and Walter. I am forever grateful for how you cared for us that day. You rolled up your sleeves and sprang into action. May you all serve as the example for how services like this should be rendered. From kissing my baby's forehead, to accommodating all of our needs in such a stressful moment, to sitting on the floor with us--it was all noticed and deeply appreciated. Happy Easter, and thank you again for the gift of a second chance at life. read more

VEG ER for Pets - Happy Easter from Mica, the miracle! - Emergency Pet Hospital Near Me - Allen, Texas

Took my 13 lb Dog in for an anal gland expression as we found out our previous Mobile Groomer did not do it and our dog just started scooting, Asked the Doctor to check her out as well as her tail as it seemed to bother her. The visit cost me $195.00 and on the way home, our pup was squirming and definitly in pain. Took her to our regular Vet today. Found out she had a cut on her tail , her anal glands had not been completely expressed last friday leaving her in pain. That cost me $291.00 for a thorough exam, redoing the half ass anal gland expression done at VEG ER for Pets, and meds, Our pup now has to wear an E-Collar around her neck for the next two weeks plus take Gabapentin, Carprofen, Amoxi + Clav 62.5mg for the next two weeks all because of the pathetic doctoring at VEG ER for Pets in Allen, Tx read more

I have a 12-year-old Blue Russian, brought her originally to my vet which conducted blood work that takes 3 days. On day 2 Josie stopped eating and drinking, she was vocalizing a lot of pain, so I took her into Veg ER for Pets in Allen for a diagnosis. Kayla Majors DVM Immediately conducted an ultrasound, identified she had fluid buildup. After the procedure it was heartbreaking to find out congestive heart failure causing a bicavitary effusion. I was really impressed in how they took great care of Josie, the whole staff showed genuine care which was comforting. I highly recommend if you have an emergency to see the staff at the Allan office. Unfortunately for me she is at end of life, so now it's a matter of making her as comfortable as possible. read more

My Daisy was a warrior. Thirteen years young, strong and resilient her entire life -- no chronic illness, no systemic conditions. Just a case of alopecia, some hind-leg weakness that came quietly with age, and in her final chapter, neurological changes that brought knuckling but no degeneration. She adapted to every challenge with ease and dignity she always carried. She was extraordinary. When her breathing became critical, we rushed her to VEG Allen. What followed were 48 hours I will carry in my heart for the rest of my life. Dr. Hall was exceptional in every sense. She evaluated Daisy's bloodwork with genuine clinical precision, communicated with patience and compassion, and made sure I always understood what was happening. But beyond the medicine -- she and the entire team understood something most ERs don't: that a pet parent needs to be close. At VEG, you are never in the way. I was welcomed at Daisy's side whenever I needed to be, always given somewhere to sit, always accommodated without hesitation. That open-door policy during an emergency is not a small thing. For a dog parent, it is everything. Daisy came in with critical labored breathing that first morning. By that night, she had settled -- breathing more peacefully, more herself. The next day brought more hope: the team began feeding her through a tube, her breathing had eased further, and by evening she had eaten, done her tinkle and her poop, and was resting comfortably on her bed. She couldn't get up still, but she was there -- present, calm, stable. I went home that night genuinely praying and believing we would bring her home the next morning. Dr. Isabelle also took care of Daisy. And then, without warning, the labored breathing returned. I was not prepared for it. None of us were. And we knew -- it was time to make the hardest decision a pet parent ever faces. Dr. Burnside explained us that the struggle is real and we have to seriously think about letting her go. Another worst day of my life unfolded right this moment. Through every single turn of those 48 hours -- the fear, the hope, the setbacks, the small victories -- the technicians at VEG never left her side. They worked relentlessly. They fed her, monitored her, stayed close. Someone was always right there with Daisy keeping an eye. Not because it was protocol. Because they genuinely, deeply cared. You could feel it. Kristi was so kind with Daisy during her last ultrasound and together with tech Edward, they were a blessing to Daisy and me. When the time came, VEG gave us a private room. Quiet. Unhurried. Sacred. We talked to her for little time (she struggled enough, we didn't want to take too long) -- told her everything she meant to us, made sure she knew our voices, our smell, our love. So that when it is our time, she will know exactly who to come running to. We touched her delicate body all over, kissed her all over, cried our hearts out, sadly the scene she had to watch before she said goodbye. To Dr. Hall, to every technician, to every single soul at VEG Allen who touched Daisy's life in those final hours -- God bless each and every one of you. You gave her dignity. You gave me presence. And you gave us both peace. I will never forget what you did for my girl, and I will always return here if ever needed, without a second thought. If your beloved pet ever needs emergency care, bring them to VEG. Not just for the exceptional medicine -- but because they understand that the most important thing you can do for a dying animal is to make sure they are never, ever alone. And they do that beautifully, with their whole hearts. read more

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We had gone to a VEG when we lived in Austin for emergency pet care. When we thought we had one here, we went and the first visit was good. The second time we went, however, they had a student vet tech gouge out my poor cat's ears, with no sedation or anesthetic, digging so deeply that I wouldn't be surprised if it left my cat deaf in that ear...he dug in with at least a dozen very long wooden swabs, while my cat was in agony. This was not supervised by a vet. You get the luck of the draw when you go here...we won't return. read more

Dr.Major was absolutely amazing! She's super sweet and caring and fast! If we ever had an emergency again we would come back! Thank you for everything! read more

When our boy swallowed a cob of corn, our regular vet recommended an ER visit to induce vomiting. They walked us through the process and were so compassionate. I love that we were allowed to go back with our dog so we could be involved in the treatment. While we hope to never need them again, it's nice to know we would be in good hands if needed. read more

I regret ever bringing my dog here. It turned what was already a sad and stressful situation into a total nightmare. Doctors and techs do not communicate, I was constantly getting conflicting information. The test will take 15 minutes, the test will take one day, the test will take 3-5 business days.... My dog was newly adopted from the shelter and ended up having distemper. The vet did not gown up when coming in to examine her. Hope your dog was vaccinated if you came in that day! Yet I was lectured repeatedly about how she was infectious so we had to keep her in the isolation room. I understand, I never implied in any way I was trying to take her out of the room. I happily followed all their instructions for isolating her. I am an adult, I understand what infectious means. Was told that my dog could have appetite stimulant to help her start eating, I asked about it twice over a 4-hour period and it was never given. I finally got so fed up with lack of any communication or compassion from any of the staff I left to just take care of her on my own, and at least give her food and water. I had to ask repeatedly for her to finally be given fluids after 6 hours of being there. They put alcohol on her paws for her fever, which is not even recommended by the AAHA, but I guess they just do whatever they feel like here. I asked if her parvo test had come back negative and was told "I think so.... I'm pretty sure..." then the tech comes back and actually does the parvo test. What else did they not do that they said they did? Was never shown the X-rays I paid $600 for while I was there. After being here for 6 hours I told the tech I was worried about my dog, she was completely lethargic and I had no food to offer her after not eating for more than a day, and they did not offer water (I finally had to ask and was given a tiny bowl for a cat). She responded "I'm hungry too, I wish I could go home and eat lunch!" Wow, read the room. I was just told there's a good chance my dog was about to die, I am not worried about your lunch. Have some compassion. When I finally got them to give me the appetite stimulant after coming back several days later, I asked what happened and why it was never given and the answer was "I guess they just forgot about it." Vet just stared at me dead-eyed, absolutely no compassion or desire to provide customer service. This place was recommended by my regular vet, who I have been going to for years and have always trusted, so I came into VEG with the same mindset, that they would give my pet the best care that they could. Unfortunately that was not the case, and they were more concerned about meeting their revenue quotas. read more

The whole staff was amazing! We were allowed to go back with our dog for treatment. They were patient and thorough with explaining everything. read more

They saved our cat's life. I am forever grateful to Dr. Burnside and the entire team. We were told by another vet that our cat was pregnant, and that they wouldn't be able to tell us how far along she was. Just that we should wait to see how she is, and they shooed us away. A few days later I find our baby bleeding horribly. We rush her to VEG and once they got us onto a table Dr. Burnside immediately knew what was wrong. He told us she had an open pyometra and needed life saving surgery. Something the previous vet should have been able to tell us. We unfortunately couldn't afford the surgery and I think he could see my pain. Instead of just saying tough luck he gave us a plan. Told us about another emergency vet who might help us (closer to take pity) and gave her strong antibiotics and fluids to try and help keep her alive through the night. When we brought her home her mood did a complete 180. Instantly. The next morning we brought her to the ER the doctor had recommended only to find out that VEG had already sent over her medical records, explained the situation, and informed the next hospital we were on our way. They put us in a room immediately and our baby had her surgery. I cannot stress enough how I attribute her life to VEG. The compassion from the entire team through such a scary experience wasn't just reassuring. It was the one thing that gave me any form of hope. Dr. Burnside was knowledgeable and confident. I could very quickly tell he knew what he was doing and was going to take care of our little Missy. The plan he made for us is what saved her. The antibiotics and fluids they gave us kept her going through the night. Thank you VEG. I wouldn't trust anyone else with her now. Missy is doing great read more

A week ago today I had to make the hardest decision of my life, my baby girl was sick and needed to be put down and I took her to VEG and they were amazing no matter how upset I was they were so compassionate and caring...today I went to pick up her remains and it was so beautiful.. I would recommend them to anyone that needs superior care for their pet.. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Allen, Texas

Really appreciated the service. We had a minor situation with our pup and wanted someone to look at her on Saturday. Was able to schedule the appointment online, and was seen promptly. The price was surprisingly reasonable for a Saturday too. read more

Dr. Burnside and the entire staff were wonderful! My puppy swalloed (2) puppy collars while still with the breeder. Within (15) hours of picking her up, I was searching for a 24-hour vet hosptial. Dr. Burnside explained the options and was able to retrieve the objects via scope. Very professional, polite and caring people at VEG ER! I hope not to need their services again, but if I do, there is no other place I would consider going. Very grateful! read more

Lack of attention to details on paperwork for insurance purposes. I was given incorrect dosage in packets of amoxicillin for my poodle. Staff talks over you on phone and tries to get rid of you if you try to explain concerns. Traveling veterinarian became inaccessible after emergency visit to this place. read more

We recently had to say goodbye to our baby boy Chihuahua who was 17 1/2 years old. it was the hardest thing we have ever had to do, and the staff was fantastic from the first contact and all the way to the end. They were so caring and helpful. when we went to pick up his ashes they were literally teary eyed and here is you baby to take home. unbelievable experience. Would recommend them to everyone. read more

Dr Saz and Autum were simply incredible. They were so kind and thorough. We never felt rushed and the staff were very helpful and compassionate! All of the other pets that were there were constantly checked on and talked to as if they were their own. One tech actually climbed in one of their cages and spent time with him. Can't recommend this place and staff enough! read more

We brought in our 11 month old puppy in for what turned out to be a venomous snake bite. Her face was extremely swollen and she was in considerable pain. Everyone we met was very nice and gentle with her. They were very transparent about cost and each medicine they administered. She was hospitalized and when we picked her up the next day, she was looking and feeling SO much better! Thank you so much for taking good care of our sweet little Bella! read more

Amazing setup focused on animal care. Immediately seen by a caring vets that listened to my wife and I.

So glad that this location opened close to our home. We had to rush our poor little mini Aussie in after she was attacked by a dog three times her size. They cleaned and irrigated the bleeding puncture wound on her neck and irrigated and numbed, where the dog bite her eye. They suggested we see an eye specialist, the next morning. I do really wish they'd set that appointment up for us, but they were very, very busy when we were there. They told great care of our little baby. She had to have her eye removed, that next day. Thank God she is alive! read more

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Hometown Animal Hospital is the best!!! Dr. Paul and his staff took good care of my 7 yr old Shih Tzu. I can always tell if London is scared of a place, he trembles and refuses to go in, with Dr. Paul, he wags his tail and goes right in. London had a malignant tumor on his foot, Dr. Paul removed it, did a great job stitching it up. They took good care of my boy during the healing process. Dr. Paul, pulls up a chair, goes over everything in detail, so that I understand what he is going to do, then makes sure all my questions are answered! I highly recommend Hometown Animal Hospital. read more

VEG ER for Pets - London - Emergency Pet Hospital Near Me - Allen, Texas

Thank you. It was not the best day, that Sunday. Our little angel was only with us for a far too short life. You treated our little Rebel with so much care, and helped us through a horrible time. Thank you for your compassion and your professionalism. You made sure that her last moments were filled with care and love and I will always be grateful. read more

My 10 year old yorkie had a bout of diarrhea and vomiting. I took her to the Allen location and they immediately took her back and evaluated her. They were thorough and caring about my little girl. I was grateful they told me financial expectations and gave me options. Dr. Burnside explained things thoroughly and was very soft spoken and kind. Taylar was the nurse when I arrived and Emma came in at 7 am shift change. Both were very personable and good with my pup. She is still healing but my experience was very positive. read more

vanessa at front desk was 0 empathatic, Dr Batoya has 0 ability to make a dog's owner feel better. I went in with teary eye and the staff was least bothered. They act like I dont exist. sometimes, people ignoring you can be worse than being rude. The staff are all like actors in a movie setting, they walk all over and have 0 sense of knowledge. I dont even think Dr batoya is ceritified doctor. i ended up spending 190 for nothing. absolutely nothing. batoya says to run blood work etc. he has no knowledge of my dogs condition at all. he was clueless! read more

Expensive - however, VEG has saved (2) of my fur babies (3)x's. In all honesty - if your dog needs a surgery to remove a foreign body from their stomach. They will then need to be observed to make sure they are ok and eating after surgery. Which typically requires you to pick them up and then transfer to an overnight facility. Do yourself a favor and go with VEG. They are a one stop shop and eliminates having to pick up your animal to transport to another facility. read more

I am so happy I was referred here, coming in from Wylie at 2am so worried about my pup and staff made us feel safe and comfortable.

Brought our English Bulldog in yesterday (Saturday) thinking we were doing preventative help and would get to come home with our dog but ended up walking out without our dog. Had to put him down. Staff was very friendly and it seemed to be thorough at first. Our dog had breathing issues from home. But he was calm, and we probably could've taken him to our normal vet by Monday, and he'd still be alive. By the time we got him to the ER, between the car ride and the stress of bringing him inside and people all in his face, he was panting more. They said they needed to run tests- including blood samples and x-rays, but needed to give him anti-anxiety meds first. He "needed" a steroid or antibiotic depending on what the blood test and X-rays said. They shoved him in an oxygen chamber (which he did have a fever and was low on oxygen), but he was dehydrated and they said he was not allowed to have water so that they could run tests. Unfortunately, they never did the x-rays or blood test because by the time they realized he wasn't going to calm down from the anti anxiety medicine, he was already over the point of exhaustion where we were told we were going to have to put him down. They were either going to charge us an additional $4,000-$6,000 to sedate him and shove a tube down his throat to help him breathe which "might" have worked. Or they could do CPR if he didn't make it which could be $10,000-$20,000. By the time we knew he wasn't going to make it, they decided to give him an antibiotic, steroid, and IV for fluids/hydration. I'm not sure why they didn't go ahead and do all that at the beginning if that was their concerns. Seems like if we're going to pay for it all anyways to try to "help" our dog live, that would be the first attempt- not the last. I'm sure our English Bulldog would've eventually had issues- at least that's what they told us- but I think he'd still be alive today if I didn't take him here. I could go on and on, but if you think your pet can make it until a weekday, don't bring them here. If we could do it again, we would've waited for our normal vet. I'm sure they know mostly what they're doing here, but we regret our decision to go here. Our dog was only 2 years old read more

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I cannot say enough wonderful things about VEG and their amazing staff. Two weeks ago, my senior dog (who had Cushing Disease and was very recently diagnosed with liver cancer) took a turn for the worse and we knew it was time to say goodbye. We selected VEG after a quick Google search and I'm so glad we did. We were greeted with the most kind and compassionate staff. They put us in a room that was prepared for end-of-life. The atmosphere was serene and geared towards loving your pet in their final hours. I initially planned an in-home euthanasia because I couldn't bear the thought of having her last memories be in a cold, sterile room and I felt so much better about the process in the room at VEG. They allowed us as much time as we needed to love on our baby before we said goodbye and she went in the most peaceful and gentle manner. I've been to other emergency vets who would not even see my pet before processing payment. VEG did not even mention payment until I approached the staff before we left. Last week, I received a card signed by the entire staff expressing condolences for the loss of my dog. They also took ink paw prints for us, and when I went in to pick them up, I was, once again, greeted with a warm and welcoming staff. I cannot recommend this emergency group enough! They truly helped a difficult and painful time feel a little bit better. Thank you so much to the entire staff at Veterinary Emergency Group. You are so appreciated! read more

Mixed feelings. I loved most of the staff, the best is that you get to be with your pet even during procedure but you better be prepared to spend your life savings or ask for assistance. I like that they keep everything clean. read more

I took my dog to VEG in Allen tonight. I'm SO impressed by this group. I LOVE that you can stay with your dog the entire time. Everyone was friendly and efficient from the time we got there until we left. Dr. Burnside is an excellent doctor. He was super patient with all my questions, and gave us excellent care. I can't recommend this group highly enough. I'm so happy that VEG is continuing to open more clinics. I hope you never need an animal ER, but if you do, give VEG a try. You won't be sorry. read more

We visited two other emergency clinics the day my best friends started feeling ill, first one did blood work , charged us $600 and told us nothing was really wrong, he needs to rest, and he will be fine, second one took X rays and bloodwork, and diagnosed him with TWISTWED STOMACH! gave us bunch of meds, charged us $1900 and sail DO NOT give him these meds and go to VEG Allen ! we drove in panic to clinic, the minute we walked in we noticed how welcoming and helpful everyone was, Dr. Indy Woods and her assisting nurse, Max , tended to him immediately and did a complete exam, blood work and X ray and noticed his platelet counts are very low and going down fast, when he started bleeding through his nose she knew that was the time for us to make the hard decision, she could have done other more expensive tests, give him plasma but she sat on the floor with us , hugged my Dog and with outmost compassion and care explained everything , our very limited options and helped us to make the hardest decision. Thank you, Dr. Woods, Thank you Max. You helped my boy go with calm and dignity and we will never forget you. read more

We visited VEG several times over the last few weeks, and every one of the staff without fail was kind, empathetic, knowledgeable, and competent. They took care of us as well as they took care of our cat, and I wish we could use them for our regular vet. read more

$1,300 for my geriatric cat to be tortured to death. My cat is dead and I will forever feel guilty that I drove her to this place and traumatized her in her old age. I've waited a few months to write this. My cat was panting, vomiting and pooping herself late in July. Based on the positive reviews I came here. Dr. Kwok greeted me when I arrived. The place was mostly empty but one dog was there. We were taken to a private room as my cat was terrified enough. I explained my cat's symptoms and the Dr. spent all of 5 minutes observing my cat stumble around, then checked her ears, eyes and mouth. She rambled on about what it could possibly be then said she needed to run tests. THIS is when I should have left. Dr. Kwok left the room. Unnecessary Tests. Xrays to see if there was a blockage. My cat is in the room freaking out and screaming, a pregnant woman opens the door, walks in and looks at me. I thought maybe she was another patient who walked in my room by mistake. She stood at the table, staring at me not saying a word. I finally said hello and asked her what she needed. In walks Dustin, apparently the weird mute pregnant woman was there to help him draw blood. Dustin finally told me my total would be $1100 because "I had mentioned my cat lost weight and they need to look at that too". I was not there for my cat's weight. $123 for blood count, $259 for Chemistry Panel, $76 for Lytes, $185 Emergency visit, $525 for Radiographs and extra $ for steroids. There is no mention of my cat's weight at all in the typed up report the Dr. gave me since she spent most of the night sitting at some computer while me and my cat froze in the room. I left there with no answers and my cat is dead now. We spent 4 hours here in a freezing room waiting around for test results only to be told all the of test results 'look good' and my cat looks great for her age. I've taken my cat to Emergency Vet before and this is by far the worst place. Also another review mentioned affordable treatment options given to them. There were no affordable options at all given to me. I guess that's only extended to certain people. I failed my kitty bringing her here and I have to live with this guilt for the rest of my life now. read more

VEG ER for Pets - RIP my sweet baby - Emergency Pet Hospital Near Me - Allen, Texas

We brought our pup in at 1 am and was immediately taken to their open triage area. (Cool concept but zero privacy!) We got checked in, met with a tech and explained our baby's condition. We waited about 30 minutes and watched and listened to what was going on around us. It was clear they were preparing for surgery. We were told that even though there were patients waiting to be seen, one Dr was leaving for the night while the other was about to not be available. The Dr saw us briefly and gave our baby a sedative but then we were told we had to leave and go to their Dallas clinic. We were charged $277 for this and wasted valuable time while our pup was in obvious distress. The Dr who was leaving should have stayed to take care of those of us waiting or we should have been told immediately we needed to go somewhere else. After racing to another clinic at 2 am, we did not get home until 6 am and had spent $1000. Shame on VEG for wasting our time and taking our $$ when all you had to do was say, I'm sorry, but we can't see patients! read more

They were great. Called with an issue with our cat. We went in and they were ready for us. Super friendly and made us comfortable. Dr. Kook and staff were amazing. read more