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    Vector Media Solutions

    5.0 (2 reviews)
    Closed 7:00 am - 5:00 pm

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    Services - Vector Media Solutions

    Home automation repair

    Component automation

    Home system automation

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    Vivint

    Vivint

    (45 reviews)

    I will start this by saying what I like. I like the 24 hour recording rather than only recording…read morewhen it's triggered. I also like on the panel that you can view your doorbell camera, this is nice since I don't have a peephole. Unfortunately their tactics are shady. I had a rep come to my house offering a buyout from brinks. I was not unhappy with brinks, but the items above were convincing to me. I did not sign up right away, but when my in-laws were looking for a system I had gave them the number of the rep. They signed up and the rep told them to have me call and he would give me a referral credit if we signed up. The rep gave us the updated quote which ended up being $20 more and without a second camera, they told me the promo was over. Stupidly I still decided to sign on. They told me if I had the tech come that night they would waive the 1st 2 months, so I agreed. We started the buyout process, which was a total pain. We had to get a buyout letter from Brinks's, when we got the letter 2 weeks later, I sent it to the rep. Vivint sent a debit card that was supposed to cover the cost of the buyout so we could pay it, the debit card was about $400 short. It took 2 months and many phone calls to get the amount increased and it still didn't cover the amount I submitted. I ended up getting charged for 2 extra months of brinks and Vivint charged me the whole time as well. I asked for a refund on the 2 months of Vivint service and they told me I should have canceled even though I didn't have the spare money to pay for the buyout. I also asked why I didn't have the initial 2 months waived as agreed. They told me they just waive the equipment not the service. To which I said if they aren't paying the finance company, then they were misleading since I will still need to pay it on the backside anyway. It has been crickets since. When I am done paying this off I don't know if I will keep the service, I feel like I was scammed.

    Look else where!!! I'm so not happy with their customer service when I call in. It takes forever to…read morespeak with a live person. Then when you do finally get through the phone maze of number prompts, the representatives really don't listen to your issue. All they want to try to do is troubleshoot. Which i get if it was the first time calling in for an issue. But when it's the same issue and a customer is requesting for a technician to come out. Don't go 5 rounds with them!

    Vector Media Solutions - homeautomation - Updated May 2026

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