I really wanted to love this place, and it pains me to leave a low rating for a small business but I think it's necessary in this case.
If staff or owners are comfortable exchanging attitude with each other in front of customers, then they should be equally comfortable receiving honest reviews that reflect that experience.
-1 star for the lack of organic or grass-fed ingredients and for serving food in what appears to be low-quality plastic containers especially at their price points.
-1 star for the unprofessionalism we experienced and what, at first glance, appeared to be a failure to honor their menu prices. The ramen menu listed $14 for a small and $19 for a large. We ordered two large bowls, expecting to pay $19 each, but were charged $20.85-- even when offering to pay in cash. When we pointed out the discrepancy, the employee assisting us turned to clarify with another team member (possibly the owner), who immediately snapped at him and, with clear attitude, insisted the price was $20 something. It was an uncomfortable interaction.
Later on, we realized that the extra charge was due to sales tax--which makes sense. But no one took the time to explain that. Customers shouldn't be left to do the math themselves; staff should be trained to clarify this kind of thing calmly and professionally when questions arise.
It's a shame, because the ramen itself was flavorful and tasted thoughtfully made- although one of then the noodles were cold (even though the meat was warm). We would be willing to try again and adjust the rating if the customer experience and the quality of ingredients improve. read more