My Goldendoodle ate a lot of sand at the beach, and bringing her in early that morning turned out to be absolutely the right decision. The doctors were caring, knowledgeable, empathetic, and incredibly helpful throughout the entire process. Every staff member went above and beyond to make me feel confident that Peach was in good hands and would be well cared for during her hospitalization. The whole experience was as positive as it could possibly be during such a stressful situation. They did everything they could to help me stay calm while making sure Peach received the best care and recovered well. I'm truly grateful for their compassion and dedication. The X-rays and all the exams were so fast within minutes we are able to get results!! I highly recommend this VCA!! read more

VCA ASEC - Emergency Pet Hospital Near Me - Los Angeles, California

I took my pup here when she was feeling very sick. She was having bloody diarrhea and vomiting blood, which was extremely scary. I called at 6:30 a.m. and was able to bring her in right at 7 a.m., and she was seen fairly quickly. Dr. Perez was attentive, compassionate, and very helpful. She explained everything thoroughly and never made the visit feel rushed. I left my pup there for a few hours so she could receive IV fluids, a full exam, and an ultrasound. The team kept me informed, and when I returned, Dr. Perez went over all the results and the treatment plan in detail. My pup was sent home with medications that helped her improve, and she is now back to her normal self. I'm very grateful to this team for taking such great care of my dog and providing excellent service during a stressful situation. read more

Appallingly awful - avoid!!! I brought my very ill elderly cat to emergency and was quoted $7000 for one night! Having paid for biopsies and cancer staging, I knew that $7K for one night was outrageous and expressed as much. They answered by lowing the bill to $4.5K. I asked how was it that they could just lower the bill - would they admit that the initial amount was to fleece me? "On no, we offer our top care first...if it is not within your budget we offer alternate care" So now I am being offered "lesser care for my cat?" At that rate, I could not trust anything ASEC said and took my cat elsewhere. Stay away from this FARSE of an animal emergency hospital who outrageously inflates the bill! read more

We have had a long relationship with Dr Sue Downing and all the staff and doctors as our daughter's sweet dog Moose has been dealing with 2 types of cancer in the past year. The kindness, care, expertise and communication has been extraordinary and we were fortunate to have been in the care of these dedicated professionals. All of the decisions she needed to make were communicated with compassion and clarity, considerate of the extreme emotional connection between an owner and her precious dog. Few professionals, Dr Downing and the entire staff, have left such a distinctly human touch on a truly difficult situation. Thank you to all. read more

Five stars for Dr. Sean Yoshimoto. Dr. Yoshimoto is not only kind and extremely knowledgeable, but he is also not a money-driven doctor. He truly cares about our pets and our feelings as pet parents. Even though my heart was completely broken after hearing that my beloved has a very aggressive cancer, I still want to sincerely thank Dr. Yoshimoto. Despite his very full schedule, he squeezed us in for a CT scan appointment, which meant so much to our family. After reviewing the CT scan, he knew that what was in my baby's nose was not something good. Instead of performing an unnecessary procedure, he made the honest decision not to proceed and even refunded us over $1,600. That speaks volumes about his integrity and character. He is truly a doctor with a great heart. We really wish there were more doctors like you in this world--it would absolutely make the world a much better place. We previously had very bad experiences at another emergency pet hospital, but VCA ASEC gave us a more-than-5-star experience. We also met Dr. E during our ER visit, and she was incredibly kind and knowledgeable as well. Thank you, doctors. CobyBean is so lucky to have met you in his life. We are beyond grateful. I truly hope my daughter can one day become a wonderful veterinarian like you all. Thank you read more

VCA ASEC - Waiting areas (nice and bright) - Emergency Pet Hospital Near Me - Los Angeles, California

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VCA ASEC saved my bulldog's life! Splash had an obstruction thanks to her habit of exploring the world through taste. She had abdominal surgery requiring multiple incisions in her digestive tract at another hospital, and it failed and ruptured internally on the third day of recovery, sadly not utterly unexpected. The contents of her stomach and intestines were leaking into her abdomen, making it septic. The other hospital discovered this whilst I was visiting, confessed the needed surgery was beyond their capability and sent me to VCA ASEC. I'm so glad they did! Only an hour and change later, board certified surgeon Dr. Sroufe arrived and completed what he later told me was a "pretty gnarly surgery", removing unviable tissue, resectioning her intestines, cleaning out the infectious goo from her abdomen to put poor Spash's digestive system back together. Splash had an extremely long recovery time in hospital, several weeks. Her poor insides had been through a lot and stomach motility had stopped. She regurgitated (something very familiar to bulldog owners), aspirated, and caught pneumonia. She was in and out of the oxygen cage and required a GI tube for feeding and aspiration of fluid build up in her very slow tummy, and for a while an abdominal drain. She was on IV meds for darn near everything. For a while, she was on IV fluids, but then had edema and needed treatment for that; another familiar thing to the breed. It was ages before she was out of the woods. Each and every step of the way, for days, the team was kind, compassionate and patient with both her and us. Doctors Tovar, Spurlock, Regalado, Ixtlahuac, Judge and Ong all at one point of another took care of Splash and communicated with us in person or over the phone. Tovar, Spurlock and Regalado made a point of calling us with updates once and often twice a day; they would even take time to keep Splash with them around the hospital, to ensure she was able to keep her emotional state up. Both my husband and myself were always made welcome on our daily visits to see Splash. Each visit, the doctor on shift would come and fill us in and answer all our questions. We always felt they cared about both us and Splash. If we called, someone would ALWAYS call back within an hour or two. The techs and nurses were also amazing. They were invested in doing the best they could for Splash and helping her survive and live. They even took time to pet her and comfort her. When she was able, they took her out of her kennel for play and walkies. Everyone she passed when I was there would greet her by name with a cheerful voice. The total care for her entire time there was expensive. That's around the clock board and care, medication, oxygen cage, food, IV placement and replacement when the vein blew (which is a fact of life; eventually, you need to move to another vein.) repeated scans throughout her stay such as x rays and ultrasounds and blood/fluid tests to see how her recovery was progressing, treatment for edema, and more. Critical hospital care for much of the month of July. This is not unusual or a rip off of any sort. We have no pet insurance, as bulldogs are expensive to insure, and that's what it cost. The finance department were very clear about charges, and gave us a high and low estimate, letting us know that anything not used would be refunded or used as credit for the next period we pre-paid for. They were patient as we did our best to gather funds from our savings, credit, and eventually a GoFundMe. They worked WITH us to ensure we could continue, as everyone could see she was fighting and not ready to die. Without them, I would have lost the sweetest dog in the world! Now she is home and nearly back to herself, playing, snoring like a bear and demanding treats and butt scratches. read more

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I was referred to Dr. Somerville by my vet to do a high risk surgery on my kitty. In the words of my vet "I would trust Dr. Somerville with my life". That's all I needed to hear. I called a few times to schedule a consultation prior to the surgery and that was the only difficult part of the experience, finding time to schedule since the Dr. is only there a few days a week. But honestly what was an anxious and stressful experience was tempered by the professionalism and care of VCA ASEC. Everyone was friendly and compassionate and took the time to answer my questions. I got frequent updates, a treatment plan, and went home with my kitty (who was miserable because of the cone) but in good spirits. I appreciated the communication and care that they provided. It came with a hefty price tag but that is because you're paying for the quality and expertise. I want to thank everyone there for all the hard work they do and I'm so grateful to have been referred there. read more

VCA ASEC - Kitty - Emergency Pet Hospital Near Me - Los Angeles, California

This was my first time here, and the staff and Dr.Brittany Shuster, DVM was amazing, she really cared about my dog wellbeing. I was really worried about my sweet dog Rex, but she assure that whatever it is we will figure it out. Thank you again to the team and Dr. Brittany, as you can see in the photo my baby is resting read more

VCA ASEC - Rex - Emergency Pet Hospital Near Me - Los Angeles, California

Another great experience at ASEC! I brought in my dog Spike for an abdominal ultrasound with Dr. Laurel Krause. She was able to answer my questions and was able to give me the peace of mind I needed. Can't thank her enough. read more

VCA ASEC - Emergency Pet Hospital Near Me - Los Angeles, California

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I've taken the last 3+ months to reflect back on everything that happened to my dog who was being treated at VCA ASEC in the months leading up to her passing. I can't directly fault ASEC for any of the care that they provided (I think) but I also can't say that I know exactly know what happened in the areas where they take our pets after we meet with the doctor. My dog had Cushings Disease which is very common for her breed and she was being treated with the appropriate medication for a number of months. We went in for monthly lab work in April and when they brought her out from the back something was very, very wrong. I told them that while I was still there but I couldn't get any answers and they were basically like, we did what you came here for and time for you to go. I would mention that this VCA location is also an ER. Later that night, we took her to the ER down the block from ASEC (the big white ER bldg at 1900 S. Sepulvida) and they diagnosed a stroke. I have to say that the doctors at the ER (big white Bldg) were beyond lovely and helpful. They gave me a number to text them about any changes. They called me throughout the week that followed to discuss changes, developments and food. They really got us through that first week. The bill for 1 night at the ER was approx $11K. We had to give her 4-5, maybe 6, medications and one of them cost $1,800 and that was from Costco! Never heard a word from ASEC. Not a peep. While we were at the ER they requested all of her records from ASEC so there was some communication but, to what extent, I don't know. We spent the next few months nursing her back to health and being somewhat in denial about the bigger picture. I also had her examined at True Pet in the valley but we never got very far as we had another emergency about 3 months later. Btw, True Pet also requested records from ASEC. Late one Saturday night, we had no idea what was happening to our dog so we took her back to the ER (big white bldg). They said it might take days to diagnose her and that she might not survive that period. We knew we didn't want her to die alone in a metal crate so we did what we believed was the humane and unselfish thing to do even though it absolutely crushed us to have to do it. We're still recovering from her passing. I did an enormous amount of research and it is clear to me that she went into congestive heart failure. All of the symptoms were spot on from what I read. I never heard anything from ASEC except a call to make another appointment (for a dog who was no longer alive). I composed a brief email telling them that she had passed away and that I never heard anything from them. So here's the bottom line. I guess what we're all seeing is the corporatization of the veterinary business and I don't mean that in a nice way. I'm old enough to remember when you had a family vet who handled all of your pet's issues. There were no specialists. One guy/gal did it all. They called you. They stayed in touch. They helped you. They cared. My advice is to find a smaller vet office where there is more personal attention and where they actually communicate with each other in the office. You can use one of the larger 24/7 ER's as emergencies arise. I've refrained from using the names of any doctors as well as the name of my dog. The point of this review is not to assess blame. I want to caution other pet owners that they need to make conscious decision about what kind of care they want from their vet over the life of your furry loved one and to choose your vet carefully. We live in a rapidly changing world and much of it is not for the better. As for us, we are really missing our baby. She was a total lover. I live in a building filled with somewhat remote people yet one neighbor broke into tears when I told her what happened. Another one hugged me in the elevator. I couldn't believe it! Our girl loved everyone and everyone loved her. She went everywhere with us, traveled with us and lived a great life. In the end, I guess that's the best we could ask for. If you read this, give your fur babies a kiss for me tonight. read more

VCA ASEC - My best girl in Las Vegas! - Emergency Pet Hospital Near Me - Los Angeles, California

Dr Balfour and his surgical team were amazing with providing the best medical care for our pet. The front desk staff were very accommodating and helpful. My pet needed surgery and Dr.Balfour and his Team were so helpful, knowledgeable and sensitive to our pets needs. I felt thankful to have Dr. Balfour care for my pet. When I picked up my pet Shoshana and Lilly explained everything fully answering any questions we had. Their calming demeanor was appreciative. read more

Thought I'd write an update as sadly, I'm back a year later with my Schnauzer who was diagnosed with Bladder cancer. My experience this time around has been equally as positive despite the poor prognosis. My dog has been in good hands with Dr. Yoshimoto and Dr. Downing. Their assessment and recommendations have been thorough and thoughtful. Despite how busy this clinic is, I am able to get my questions answered. Both doctors have been responsive to emails and patient with my questions. Dr. Downing even responded late Sunday evening. The front office has been service oriented and responsive too. On a less positive note, are the high fees. I will say VCA in general charges a fortune for their services. I visited another vet in Ventura, private practice, and the charge for a urine culture was half the price. read more

I cannot say enough positive things about Dr. Downing and the oncology department. We brought our dog Cabo to VCA when he was diagnosed with lymphoma because they came highly recommended from multiple friends who had their dogs treated for cancer there as well (I work with the rescue dog community). They squeezed us in as his condition was urgent and he was declining rapidly and had been placed on a feeding tube. When we arrived everyone at the front desk knew his name and was expecting us. Dr Downing saved his life and gave us another wonderful month with him despite how advanced his cancer was. He was his old self for that time, and her focus was always on ensuring quality of life. Her entire team was so caring and compassionate which made all the difference during such a difficult time. He actually loved his appointments and would start wagging his tail when we pulled into the parking lot. We're incredibly grateful to the entire team at VCA. They're in a class of their own. read more

VCA ASEC - The VCA team gave him a bandana at every treatment - Emergency Pet Hospital Near Me - Los Angeles, California

My dog received excellent care at VCA ASEC last week. I brought my dog in after he developed sudden pain and head shaking while out on an evening walk. They quickly diagnosed that he had a foxtail in his ear canal and it was safely removed under sedation. The vet on call, techs and all the staff were great and kept me fully informed each step of the way, including the potential costs. My dog is doing great now and I am so grateful that VCA ASEC was available for this after hours urgent situation and provided such excellent care. read more

Dr Downing and her oncology team took great care of our precious Hazel for a year and a half since she was diagnosed with lymphoma until she passed last month. They knew us and Hazel by name and always treated us with respect and kindness. read more

I was referred to VCA ASEC by my primary vet, after it was determined that my dog Sylvie needed to be hospitalized (she unfortunately passed away, but that's besides the point). The good - I appreciated the consistent updates and the effort that was put in to keep Sylvie stabilized and as comfortable as possible. It gave me some piece of mind during what was a very uncertain time. The bad - wait times can be a little rough, even for emergencies. Cost can also be very expensive, depending on the reason for your visit. One overnight stay cost me between $5-$6k, and that didn't even include the cost of treatment or surgery (which was performed by a different hospital). If I lived in the area, I would probably not choose VCA ASEC. However, if it is the only choice, I would not be too upset about it either. read more

Dr. Ziegler was incredibly caring in treating My Yogi who was terminally ill. She helped keep him comfortable and helping him go in peace. Grateful for you! read more

VCA ASEC - Mr Yogi - Emergency Pet Hospital Near Me - Los Angeles, California

Dr. Balfour and his whole team were fantastic! From a detailed consultation, to the final checkup, they were super kind and professional. Our dog needed surgeries on both knees to repair torn ligaments. They scheduled him to come in within days. 2-3 weeks after each surgery our dog got back to walking pain free. I highly-highly recommend Dr. Balfour! He is the nicest guy, you can tell he really loves what he does, and is great at it. read more

TLDR: My advice would be - if you already have a diagnosis - to double check that the doctor you are making an appointment with actually treats that illness/condition. I did not do this, and I paid a $100 deposit and waited a month for a visit with a doctor who told me she does not treat what my dog has (despite me informing them of her diagnosis when I set up the appointment). Because of Vet ASEC's poor intake policies and procedures, my dog suffered for a month longer than she needed to. . . . I have been in and out of the ER with my dog (different ER) for two months when she was finally diagnosed with an autoimmune disorder called Perianal Fistula. The ER told me I needed to see an internal medicine and gave me a list of options in the area. If you google perianal fistula, it says this illness can be treated by either an internal medicine specialist or dermatologist. I called all 5-6 of the internal medicine specialists in the Los Angeles area (within an hour or so drive from my house or office), explain what my dog has been diagnosed with, and VCA ASEC could get me in the soonest, although it would still be a MONTH LONG WAIT until the first available appointment. Mind you, my dog is in constant pain and discomfort and at this point has already been in a cone for over a month. So, I paid the $100 deposit and I wait a month - my dog getting worse the entire time - because I thought I had no other option. I arrive to my appointment, and a vet tech (John, very nice) takes all my information and gets all my dog's background information, etc. and then takes my dog back for her physical examination with the doctor. The vet tech comes back and tells me that, yes, they believe my dog has perianal fistula (I already knew this), but that they don't treat that at this hospital, so I would need to go to a different specialist, a dermatologist. To paraphrase, I said this is unacceptable, and asked to speak to the doctor. Dr. Sara Crespo-Szabo comes out, and at this point I am crying, and I explain how long I've waited to see her and asked how it is possible that she would take my money and schedule an appointment for an illness that she doesn't treat. Despite being very visibly upset and frustrated, Dr. Crespo-Szabo did not appear sympathetic in the slightest, and insisted that it was the front desk's fault because they do not always know which illnesses the doctors can and can't treat. MIND YOU, there is a specific receptionist for internal medicine, so it is baffling that that person would not be trained to understand what illnesses the doctor does not treat, but that is besides the point. Because I refused to make my dog wait another month to see a different specialist, and continue to suffer, I requested that the doctor call to get me the earliest dermatologist she could. The doctor then went back to the back and never came back out to speak with me again. To their credit, the vet tech came out and let me know that they were able to secure me a dermatologist appointment at a different vet's office the next day at 7:00a.m. and that they were refunding my deposit (which, duh). However, by this time, the damage was done, and my dog suffered needlessly for an extra month because of Vet ASEC's poor intake policy's and procedures (and honestly, negligence). Needless to say, I will not ever go back here. I hope you can learn from my mistakes and ask the right questions before booking your appointment! read more

What can I say? There's so much to share about the incredible team at VCA ASEC, especially Dr. Downing and the entire oncology department. When our little Arthur was diagnosed with lymphoma, my wife and I were devastated. We researched tirelessly to find the best care for him, and we were fortunate to have Dr. Downing as his oncologist. I cannot stress enough how important it is to have a doctor who truly listens, is extremely knowledgeable, and is both kind and soothing during such a difficult time. Dr. Downing embodies all these qualities, and her entire team was incredibly special to us as we navigated this journey with Arthur. A special mention goes to Steph, who was absolutely amazing. She made us feel like family, showing kindness and being readily available whenever we needed support, whether to communicate, answer questions, or just be there when we called. Although this experience was incredibly challenging, the oncology department made it so much easier. Their love for animals is palpable, and they never disregarded our concerns. We never felt rushed, even though they are so very busy saving all the animals they care for. I wholeheartedly recommend VCA ASEC for any medical issue, big or small. They are simply the best, and I will be forever grateful for the care they provided to Arthur. read more

VCA ASEC - Emergency Pet Hospital Near Me - Los Angeles, California

VCA ASEC is not amazing, not crappy. The vet we saw for an emergency visit seemed to be fresh out of school. She was asking questions that were unrelated to our pets emergency. Things are very slow and pricey. $500 for an emergency eval plus some medication. They were the only ones who take walk-ins. So we had no choice. read more

I brought my cat in on a Saturday because he was vomiting nonstop. Turns out he had a hair clog blocking his intestines! They diagnosed him quickly and gave him surgery. He's doing great now! They're a little expensive, but probably all emergency hospitals are. read more

This review is for Dr Mary Somerville. She performed a revision surgery on my 4-year-old husky who had an incomplete margin from his first surgery on his Mast Cell Tumor. Dr Somerville was direct, straightforward yet patient in her communication. The surgical site (well over 10cm in length) looked and healed amazingly with zero complications. The tight bandage provided great after-surgery support to my dog and prevented a seroma from forming (he had a huge seroma after his first surgery). Most importantly, Dr Somerville removed the affected skin layers and a good portion of the muscle layer to achieve a clean margin, aka completely removed the MCT with this surgery. This has been a challenging journey and we are beyond grateful to have found the best surgeon in help Leo defeat cancer. Thank you! read more

I was visting from NorCal when senior my dog's paw started to swell considerably. He had recently had a serious health issue, and we had taken him to the pet emergency clinic in NorCal. I wasn't sure if the two were related. Doctor Andy reviewed all the records from the NorCal pet emergency clinic, inspected my dog's paw, suggested it might be possible trauma and suggested an x-ray. He explained what kind of medication he would normally recommend under the circumstances and how my dog was already on those medications from his Norcal clinic visit. He shared his findings and recommendations with detailed but easy to follow instructions and explanation. I had visited another clinic nearby earlier that day and chose to wait to speak to my regular vet as the doctor there wanted to run a bunch of tests estimated at a couple thousand dollars and because I could not understand why the tests were necessary. The nurses here were also phenomenal. They were so patient and gentle with my dog. I'll definitely be coming here should my dog have any health issues that require immediate medical attention in the future. read more

VCA ASEC - Emergency Pet Hospital Near Me - Los Angeles, California

A big THANK YOU each and every time we are at this location.  Specifically, for this review, the Cardiology department and the Surgery department will be the focus.  Both Dr. Kristin Barncord [Cardiology] and Dr. Eric Chow [Surgery] are absolutely wonderful. Each of them are consummate professionals who have been so instrumental in giving our dog a continued, great quality of life. From surgeries to prescribed daily medications [for life], both Dr. Barncord and Dr. Chow have been a blessing. We cannot say enough good things about each of them. The bottom line is that we are in such good hands with both Dr. Barncord and Dr. Chow. In addition, all the support staff are top-notch. They go the extra mile to always provide us with not only the necessary care our pet needs but also to be so encouraging in the process. We are always treated with care, kindness, respect, and friendliness in a very timely manner. Each staff member is extremely diligent about their duties. As well, they always exemplify a tremendous amount of thoughtfulness. In essence, we feel strongly to have lucked out, over the years, in finding such an excellent animal specialty and emergency center taking care of us. Thank you! read more

From the minute you walk in with your pet and leave after discharge you are made to feel comfortable and that your pet will be in good hands. Dr Somerville and her team are top notch. Thanks for saving my fur baby. read more

VCA ASEC - Gucci after Discharge - Emergency Pet Hospital Near Me - Los Angeles, California

Internal medicine A cold corporate experience. Give them your $$$$$ and expect nothing. You will only be disappointed. For the money spent on tests and for seeing a specialist. Zero value. No willingness to help you and your pet more than to prescribe some kind of medication... If it helps or not. They don't care. NO willingness to solve the cause of the symptoms. NO compassion and care about your pets health. They want you in and out as fast as they can and be done with you. Minimal time is given to you for follow up after the tests results. If you ask for anything more and have questions. You are just a burden to them and they will treat you exactly so. read more

I brought my dog in because I believe he swallowed something. Around 4am, he started making the scariest sound. I thought he was going to choke to death. I went on Yelp to check their hours. Yelp said 8am. Then I went onto Waze to time when I'd have to leave, and Waze said it was 24/7. So I called and their receptionist Pelena answered and I told her I was just checking to see if they are open because yelp said 8 AM. She paused for a while before she said with attitude that they're 24 hours a day. So I rushed down there at 6 AM. During check-in that same rude receptionist Pelena tells me that it will be a one to two hour wait because there are no doctors there. She made me fill out some paperwork and she said it was because I hadn't been there in over 2 years. Then I told her my dog isn't even 2 yet... last time I was there was November 2023. She was being rude and snappy. As I walked away with the paperwork she yelled out that it's actually been 1.5 years. As if that made her right. I just ignored her and filled out the paperwork. It's 823 and I am still waiting in the waiting room. I'm upset because she should've told me that doctors wouldn't be in till 8 o'clock when I called to check if they were open. But instead, she tried giving me attitude making me feel like I'm dumb because I didn't know they were 24/7. I could have been waiting these 3.5 hrs at home. Comfortable. There was one lady in front of me me. She got taken in about 40 minutes Ago. I'm sure they only have one doctor here. So this place is actually not 24/7. But they will charge you like it is. No wonder they have to have security here. People come here with their sick pets, already stressed, sad, and overwhelmed. Only to be met with attitude/ bad customer service and high prices and LONG wait time. I paid $229 for a 5 minute appointment after being there 3.5 hours. I'm so disgusted with this business and how they run things. Oh and when I was paying, their little atm/ payment system asked me if I wanted to leave A TIP!!!! Are you kidding me. That's offensive. That was a horrible experience. I'll never go back. And am writing this review so people know that it's not actually a 24/7 hospital. They just want to charge you as if it is. Anyways, Dr. Ino was kind, and efficient. The ONLY good thing about this place and experience. read more

VCA ASEC - No wonder they have to post something like this. This place it the WORST. - Emergency Pet Hospital Near Me - Los Angeles, California

I never ever write Yelp reviews, but I just had to share the horrible experience that I had at VCA ASEC last night and warn others. Please note this review is specifically for the emergency department and no one else. Out of nowhere last night, my 14-year old French Bulldog started showing signs that he was struggling to breathe. Two years ago he had received splenectomy at VCA ASEC, and we had a pretty good experience. From our visits there, I had seen all the signs for the emergency department and that they're open 24/7. I quickly checked on Google that this was still the case, and when I saw it was, I rushed him over. I have to say that the front desk staff are probably some of the least compassionate people I have ever experienced, especially considering they work with sick animals. They immediately informed me that a senior brachycephalic dog struggling to breathe was not urgent. They then told me that a doctor would have to agree to see me, and even then our wait would be about 5 hours. Please keep in mind this was around 12:30am. When I was upset with them not taking me and my dog's symptoms more seriously, they told me I could go somewhere else. I kept asking why they advertised as a 24/7 emergency hospital if they don't take patients after a certain time and just turn them away, but they basically just repeated that my wait time would be 5 hours. If they were busy, maybe I could understand. But, I saw one other person in the lobby. Either way, I don't find it acceptable how utterly rude they were to me. They acted annoyed that I even walked into the lobby and asked for help. Whoever sat all the way to the left was the worst of all of them. She spoke down to me the whole time, and when I decided to go somewhere else while I was filling out paperwork and she then just yanked the form out of my hand. Someone really needs to explain to them that people who walk in post-midnight are scared and feeling helpless and they could use a little compassion and understanding. I then took my dog down the street to VCA West, and they took him back to see a doctor within 2 minutes (and by the way, they had LESS people working in the lobby than VCA ASEC at the time). My dog was diagnosed with aspiration pneumonia, which is extremely serious for his age and breed, but again, I guess this was not considered serious enough for VCA ASEC. Every single person there was caring and never made me feel on the defense once. Once he had medication and a treatment plan, I was able to take him home with me to rest and recover. We were home by about 4am, which is a full hour and a half earlier than he even would have been seen at VCA ASEC. They really need to do better. Horrible bedside manner and they really just don't have a 24/7 emergency department and shouldn't advertise that they do. read more

The staff at VCA ASC are nothing less than veterinary heroes. Our cat (only a year and a half old) abruptly stopped eating/drinking and his health began to rapidly decline over the course of 36 hours. My wife and I knew something was wrong, so we took him in. The doctor told us that he was in shock and if he didn't receive treatment, he would not survive. They immediately hydrated him and saved his life. They were able to diagnose the issue (he had swallowed a piece of cloth) and remove the obstruction while keeping us in close contact throughout his hospital stay. It was a scary waiting period but the team at VCA handled their communication in the most consoling yet honest manner possible. We were ready to say goodbye to our cat, but felt comforted by the fact that he was in such caring hands. Three weeks later and our cat has made a full recovery. We feel so lucky that he's still with us and have the team at VCA ASC to thank. read more

VCA ASEC - Our cat, Kumar, with a new lease on life after his operation at VCA ASC. - Emergency Pet Hospital Near Me - Los Angeles, California

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So ridiculous at the last minute outrages prices that they don't make you aware of ridiculous complete ripe off who knew they would charge unknowing $250 for a consultation follow up from surgery that was over $4,000 l paid charging god like prices ask on the phone prior to the office visit so you won't loose your mind you will get taken either way it's a hostage situation considering the prices a down payment for a car so sad my child's insurance isn't this expensive you should not have to question fine a way to let patients know it doesn't have to be if you have to ask you can't afford it there's several complaints for the same reason figure it out for the sake of customer service even there's a scale just blindly isn't a good policy approximate scale give me something why is a business now to just ripe people off just because you can it's not fair read more

VCA ASEC - Who wants to pay over $250 for 12 min Consultation - Emergency Pet Hospital Near Me - Los Angeles, California

I really don't know why the rating is so low for this emergency vet. They have literally helped save two of my kitties now! The second on is still recovering, so we aren't 100% there yet, but they are truly amazing. I've learned to ask a LOT of questions, and both the vet and the vet tech were willing to answer all of them. Yes, like other vets you can end up spending an insane amount of money. I've learned to use ChatGPT to go through ever item on estimates to make better decisions. read more

We've been taking our pets here for 15 years and the quality of the vets, the staff, and the facility is outstanding. ASEC staff has saved the lives of all my dogs many times over and I simply won't go anywhere else for emergency and specialist care. read more

There's not a day that goes by that we don't mention Dr Ross' name since our pup's passing. We've never experienced such a warm and peaceful passing like Dr Ross has given him. We usually opt for in-home euthanasia, but there was too much pain and too little time. We were terrified to say goodbye in a cold, sad office but Dr Ross was our angel that night. Thank you, Dr Ross, for your time, expertise, and most of all, big heart. The void left behind still remains but we will never forget your kindness and warm guidance. Forever grateful! read more

VCA ASEC - Emergency Pet Hospital Near Me - Los Angeles, California

We are not at all in a position to recommend ASEC to anybody. Please consider alternative options for ER Treatment of your furry family member. Here's why: We reached out to Animal Specialty & Emergency Center (ASEC), which is part of VCA in hopes that they could tell us what was causing the lump on our cat Butch's neck. The weekend evening team was nice and very accommodating. - So was the Emergency Vet. - She was the ONLY one who suggested and asked for permission to shave Butch's neck after she noticed some discoloration on his neck below his beautiful fur. The bruise was deep purple and very large. With that knowledge she recommended to schedule a CT scan with Ultrasound and potential FNA, all for which Butch would have to be sedated. We scheduled the procedure for the following Monday, since his first visit was on a Friday night. Butch was brought to the Vet ER for the procedures and after a long anxious waiting period we were told that the test didn't reveal anything. We did, however, receive an alarming phone call the very next morning from another Vet, telling us that Butch was anemic and needed a Blood Transfusion. We asked if they could do that at ASEC and were told that yes, but for that we had to bring him in again and then had to wait until the cat blood was available. It was strange to us that ASEC does not store cat blood, even though it is an Animal Emergency Center. That particular phone call was alarming, stressful and did not raise any comfort level of trust in us. In fact, we reached out to another Emergency Center and were told that they did have Cat Blood available. After a check up of Butch by one of their doctors we were told that he didn't need a blood transfusion that night, but since his numbers were stable we should wait until we got to see the Internist at ASEC two days later. Needless to say we didn't put Butch through the agonizing procedure, but instead took him to the Internist at ASEC. That doctor didn't spend any time with us, just told us that he "glanced" at the blood results of Butch and he was not worried about it. In fact, he suggested that we should bring Butch back in two weeks for a follow up visit. That was it. No additional tests, no images discussed, not even a suggestion of what might cause the lump. He did hint that it might be cancer, and if so, then we need to take action at that time. We went back a few days later as Butch started to cry out in pain when eating / swallowing and we needed to find out why he was losing weight in such a short time. That visit with ASEC was a horror show! - We have NO idea what they did to Butch in the "treatment area", but we do know that the staff that day couldn't care less. The "nurse" who brought Butch back into the exam room roughly swung the cat carrier onto the treatment table, causing Butch to sway back and forth, crying out in pain. - He was panting so heavy that we had that "nurse" leave the room while we were getting help from someone else. When that female ER doctor finally came to see him he had calmed down, but was visibly in distress. This ER doctor told us that she briefly looked at the records, which then turned into a "didn't read it" as she didn't have time to look at everything. - This is the second Vet who did not find it necessary to look at the medical record of the patient they are about to examine. Butch was traumatized, we were in shock and neither of us was any closer to know what was causing the bruising and the lump, which was getting larger by the day. Needless to say we are not at all in a position to recommend ASEC to anybody. Please consider alternative options for ER Treatment of your furry family member. read more

Anyone with common sense heading to a 24 hour vet clinic in the middle of the night with their little one is thinking two things: 1) please let my baby be okay 2) will this cost me one arm and a leg, or two? Arrived here with my pup who'd been throwing up/having diahrreah for 5 or 6 hours, was continuing to throw up, and I knew I had to do something I could tell he was very sick and miserable. Was buzzed in quickly and directed to the second floor with him where there were 4 or 5 people behind the counter (in a large, modern, polished lobby) who were immediately kind and helpful. A negative thing I have to say about this place is this- I tried calling ahead of time to see if I could speak to someone about it and inquire about how long the wait would be and was on hold for nearly 45 minutes before I gave up & just got in a uber. The reason that made no sense is that when I arrived, I was the only customer there. The people were kind and helpful and within 10 minutes or less he was taken back to begin being evaluated. I waited for a reasonable amount of time, I think between 40 and 45 minutes, until I was taken to a room to speak with a veterinarian about him. The vet was: professional, knowledgeable, and relatively easy to talk to. Even though he was those things, my only other gripe is as follows- I mostly recieved a litany of potential services from this man that might or might not be necessary. It stood out there were at least 5 or 6 things he spouted off before I had to interject: "let's talk about his vitals first, do you have them and how are they?" "They're all either good or pretty good". This guy talked to me in a stream about multiple things I could opt for a fecal culture parasite test.... a drug test that tests for something like molly or marijuana which at first raised my brow until it made some more sense (the joys of living at larrabee and santa monica blvd- not only do I look out for puke on the sidewalks on monday mornings, but now this too) and the list went on before I had to kindly halt it and ask what his vitals were. After that, I signed another treatment authorization form or two (they'll make sure in writing you are financially responsible six ways fron Sunday) and waited another 20 minutes until I was brought a form printed with a treatment plan for him- that I needed to look over carefully. I opted merely for intraveneous fluids, and anti nausea medication (plus the exam fee which was $260ish) because if he tested positive for marijuana in his system for example what would be done differently? Would they take him to their doggy detoxification spa? You get the picture it was a totally reliable place you'll always be able to trust, and yes, expensive as one would guess. But what I didn't anticipate was to have all of these options thrown at me for $120-200 a pop and to have to use my common sense to sort through the genuinely confusing nature of it. They're the experts who went to vet school- thats what they should be able to do and I felt like I had to take the wheel a bit here. At the end of the day, I went home with my pup about 2 hours later with a bill of $524 for an exam, intraveinous fluids, and a dose of anti nausea medication (... $100) and about 24 hours later he's doing fine. Maybe $150-$200 more than if it were in better circumstances, which is ok really I expected it to cost more. I just didn't expect what felt like a bit of a sales pitch from them that came from them with no recommendations. You'd expect them to maybe give me a list like that and expound on whats more or less necessary/vital. I had to use my own common sense and focus, otherwise it would have cost about $500 more. read more

I've been chasing a diagnoses for my senior chihuahua Chuy for quite some time and bouncing around from general practitioners and various hospitals. Chuy has a very long problem list and an enormous amount of medical records and imaging files. Dr. Chow and the internal medicine team thoroughly assessed him and my records and diagnosed my dog. What a relief that he is able to finally receive treatment for what was unknown for so long and to watch him be happy and spritely again. Dr. Barncord and Dr. Saelinger in Cardiology are also very thorough and helpful with me to understand his disease progression and treatment needs. All of my questions are answered and they seem to really care about him. They also ensure that Chuy has the best quality of life possible while being mindful of his extensive comorbidities. The emergency dept. I am also very pleased with. Chuy has been diagnosed quickly and treated very well. They have sent me home with the prescriptions I need and the staff has been very kind. *Tail wag* read more

VCA ASEC - Chuy Chihuahua. - Emergency Pet Hospital Near Me - Los Angeles, California

My family and I became caretakers for my mother's three feral cats after she moved away, some of these felines needing intensive medical care including surgery and anesthesia. We have had the best experience with VCA veterinary clinic and can highly recommend this office for all of your feline's medical needs. The staff have provided accurate diagnoses and excellent treatment with great outcomes, even in an emergency situation. Pricing is reasonable considering the clinic is on the Westside. Great communication while deciding treatment options. Feline surgery ain't cheap, if you've got pet insurance I would definitely use it to cover costs. During this pandemic, our pets have become more important than ever to our mental health and they deserve excellent medical care. VCA is the place to find that care. Highly recommended. read more

VCA ASEC - Fit as a fiddle post-op - Emergency Pet Hospital Near Me - Los Angeles, California

Expensive but they're doing all to help your beloved pet. Grateful for all the docs and nurses and their knowledge. read more

I have taken my dog to ASEC for 11 years. Dr. Cohen and Dr. Trivedi both took care of her very expertly. They are gone now and the Internal Medicine doctor is horrible. Dr. Yoshimoto. He was cold and uncaring, and actually quite rude. I will never return to him. I took my dog to the ER there this week. She was treated well by Dr. Waters, and I was pleased by her professionalism and empathy for my dog. She was admitted for the day, and while I already knew about how expensive ASEC is, it was worth it to me. I want to comment on the change of this hospital since VCA acquired it. No one cares at all. The front desk staff barely look up when one is at the counter. I dealt with many of them this week and they are honestly the most uncaring bunch I have ever seen. Prior to VCA, the culture was about caring and empathy, That culture is long gone. I believe they still have some decent veterinarians, but do not expect any decent customer service. read more