Dr. Quezada and Dr. Kim are compassionate and caring veterinarians and my family and I feel so lucky to have found them. We're able to get in quickly for any urgent issues, the facilities are clean and the staff are so friendly. I really appreciate how above and beyond the staff go to ensure we are well taken care of. Thank you for what you all do and the care you give to our dogs :)) read more

West LA Veterinary Group - Veterinarians Near Me - Los Angeles, California

WEST LA VETERINARY GROUP - Primary physicians (and business owners) with their license number: Cynthia Quezada - 15587 Connie Sujung Kim - 15536 Prior to getting any healthcare at any veterinary hospital, be sure to read reviews and ask for references, but it is best to get recommendations from family and friends whom have used the services of the veterinary hospital that you are considering using. Yelp reviews and ratings are great, but do not rely on them; even your goldfish family member (not just a pet) deserves excellent quality healthcare. You may be wondering why a modest three-star rating, this is because I have never met Connie Sujung Kim, nor Cynthia Quezada (primary physicians) and can only provide my first impression of my initial visit (please look for updates) to West LA Veterinary Group. Ideally, prospective clients would meet the physician they would be using prior to using their services, but have never had this opportunity before committing to at least one visit; shame. The reception area is one shared space with the waiting room, is clean, but sterile and utilitarian; unwelcoming, let alone comforting for animals and their parents. Sparsely furnished for human people and nothing but a hard floor for animal people; shame. If you have read some of my reviews regarding healthcare related businesses and people, you know that many of my experiences were negative. I want to caution those who value good quality healthcare for all family members, to take these matters seriously and treat this topic with appropriate diligence; quite dissimilar to determining a good restaurant to dine at. Initial consultation (examination) fee is $130.00 (as of the date of this review). Please avail yourself of the following resources, I have provided these resources for all animal parents, so investigate and improve the odds of experiencing positive outcomes. Department of Consumer Affairs: For California residents - (if you live elsewhere, do a web search for the Department of Consumer Affairs, in your state or territory): https://www.dca.ca.gov/consumers/ then enter "License Search" then enter "Veterinary Medical Board". Be sure to look up both individual physicians by first/last name and/or license number and "Veterinary Premises". Other helpful resources (for California residents, but residents of other areas can do a web search for similar organizations)... Department of Consumer Affairs (California Veterinary Medical Board): https://vmb.ca.gov/licensees/licensing.shtml Use the Department of Consumer Affairs to file a complaint, too. Another California animal resource: https://vmb.ca.gov/ Veterinary state board websites: https://www.avma.org/advocacy/state-and-local-advocacy/veterinary-state-board-websites May all of your animal and human family members have only wonderful (medical/healthcare) experiences! read more

Two days ago, I came across a tiny rat having a seizure on the sidewalk. He was suffering tremendously--lying on his side with all four legs spasming uncontrollably. It seemed clear he was in the process of dying a slow and terrible death. I placed him in a box and rushed him to the nearest vet, which turned out to be this place. I asked the man at reception if he would please ask the doctor on duty to put this poor, suffering creature out of his misery. He asked me if I had an account there, and I replied that I did not. He took the box into the back room and returned a few minutes later, saying that the veterinarian on duty refused to assist in any way and sent me away, telling me to visit an animal shelter a few miles away. I suspect they would have been willing to perform the procedure if I had an account they could bill. It took me at least 15 minutes to reach the shelter and speak to someone there--the rat seizing and suffering greatly the entire time. The doctor at the shelter understood the creature needed to be put down immediately and kindly proceeded with the procedure. I am writing this review to let all future and current customers of West LA Veterinary Group know that it is my belief that this business CARES ABOUT PROFITS, NOT ANIMALS. The Veterinarian's Oath (vets' version of human-medicine doctors' Hippocratic Oath) includes the following line: "I solemnly swear to use my scientific knowledge and skills for the benefit of society through the protection of animal health and welfare, the prevention and relief of animal suffering ..." This veterinarian refused to abide by the directives of their solemn oath, affording this poor little creature no relief from its suffering. Please keep this information in mind when considering whether or not to employ the services of West LA Veterinary Group. read more

West LA Veterinary Group - Poor, intensely suffering creature they refused to put out of its misery. - Veterinarians Near Me - Los Angeles, California

This vet was not helpful at all. We had an issue with our foster dog chewing his cone, and they said they would not sell us another. It was Saturday and the vet the foster used was closed. I would not recommend at all read more

I've been bringing my dog here for the last 6-7 years and always received great treatments. Dr Kim has been great, providing informative information and treatment for my little guy's needs. I'm driving from OC to LA to get services . That says alot about the services provided here! read more

Dr Quezada is the absolute best. She has seen both my dogs and has practically saved their lives. I have followed her around the city until she opened her business West LA Veterinary Group many years ago. She has been helping my dogs for close to 20 years now and I can't speak highly enough about her . I recommend her to everyone and anyone who is able to be her patient is incredibly lucky. Her knowledge, expertise, patience, understanding, and Care is off the charts. She should be teaching people doctors on how to help their patients. Do not hesitate for one millisecond to make an appointment with Dr Quezada! read more

Wonderful veterinary group. My wife and I highly recommend them. They deliver compassionate and competent care. You are seen immediately, the front staff are so kind and the doctors are the best. read more

So happy I decided to choose West LA Veterinary group to take care of my new chihuahua puppy. Dr. Quezada was so professional, knowledgeable and kind. I feel very confident that John will receive the best care from Dr Quezada and her staff. read more

I'm so appreciative of this office, the kind and compassionate care over the years for both of my kitties, and all of the staff. We worked closest with Dr. Quezada and she is the best vet I've ever had. Very thorough, explains things well, and also very transparent about budget and what procedures are necessary vs. what are precautions. Everyone is so friendly and remembers your pets and treats them well. read more

I can't say enough about this wonderful vet practice. Dr Quezada and her team go above and beyond to offer phenomenal care to both my dogs including one very senior doggy. They are caring, considerate and always up front on costs and process. Highly recommend this gem of an animal clinic! read more

I am so happy to find this vet clinic! Wonderful staff, carrying vet! I'm so amazed by Dr. Kim!!! Never had such a carrying and kind doctor, her exams are not just basic check-ups, she checks literally EVERYTHING before come up with a treatment plan. Also, she gives great explanations about the treatment! We showed up to the clinic with my pup having a skin infection for a while which was taken care of the same day, no more each skin, wounds slowly disappearing:) The prices are reasonable. So far the best clinic we've ever been to for 9 years of my pup's life!!! Thank you guys for keeping our loved ones healthy:) read more

West LA Veterinary Group - Veterinarians Near Me - Los Angeles, California

Dr. Kim was excellent in helping diagnose and provide ongoing treatment for my cat's chronic kidney diseases. She was very thorough and detailed in her examination. Additionally, she provided a wide variety of suggestions and caring options that would fit our needs. Another big plus that we appreciate is that they are open on Saturday and is always very easy to find availability which is very rare for vets on the Westside. My cat is in heaven now, but I will always appreciate Dr. Kim's help and kindness. I will definitely recommend Dr. Kim and West LA Vet Group. read more

Me and our furry little children have been coming here for about two years. The doctors are great and I like the way they were on the office. Going to the vet is never a cheap episode but it's definitely something you've got to do to keep your pets in good shape. I highly recommend this veterinary clinic and have never had any problems. And one of my dogs they did major dental work and they treated us fairly. The bottom line is I Highly recommend the West L A Veterinary group read more

West LA Veterinary Group - Mitzi is waiting - Veterinarians Near Me - Los Angeles, California

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Great vet! We came here after a very bad experience with another LA vet (see previous yelp review...) and I am SO glad we did! West LA Vet is a night and day better experience. I knew this was already going to be better for us when I called the front desk (before my dog was even a patient yet) and talked with them for ten minutes about the problems my dog was having and they were extremely helpful and friendly and understanding and everything the previous vet was NOT! They weren't accepting new patients for another two months, but it was WORTH THE WAIT!! The vet techs are so nice and helpful when they come out to the car to get Riley (COVID Protocols) and when the Dr calls us to discuss the appointment she is super thorough and answers all of our questions and most importantly, they FOLLOW UP WITH YOU! When you're waiting on test results or when they're waiting to see if something changes in your dog or whatever, they remember and call! It's so refreshing. Thanks West LA Vet for taking care of our Riley! read more

I have been very happy I moved my yorkie to be a patient of DR Quezada. Not only is she very knowledgeable, she helped me uncover my dogs dental abscesses and a heart murmur. I do not think my other veterinarians were taking x rays so I had no idea! Also there's a new heart medicine that will delay the onset of congestive heart failure that I would not have had if it weren't for Dr. Quezada who recommended a cardiologist. She also Cares and asks how everything is going every time we see her in the waiting room when getting the cytopoint allergy injections. Thank you Dr Quezada for being so amazing! read more

West LA Veterinary Group - At the clinic - Veterinarians Near Me - Los Angeles, California

Customer service has improved exponentially over the years. I really love and trust my vet, Dr. Kim. It's easier to get appointments now and they are willing so work with you when there is a pet emergency. Pricing is pretty on par to other places from my knowledge. read more

Just called them based on all the great reviews. I called and said that I was looking for a new vet in the area and found them on yelp. Asked if they had any appointments for today, and got a very blunt, rude, and uncaring "No!" Like I was calling the DMV. I paused waiting for a follow up sentence and finally she said "nothing open till July. " Then another pause. I was hoping the few bad reviews were one-offs, but they are very accurate. Horrible bedside manner from the staff, this person working the phones at 1:45pm on a Saturday should not be working at a vet or any sort of care or customer service. Just awful. read more

Thank you Louisa, for always taking such good care of Olivia when I bring her in. I always ask for you and you are kind and caring with Olivia. You do such a great job when you cut her nails. Thanks again. read more

This review is well overdue, to me this place is a dream come true. It's simple, if you want a partnership, a doctor that really cares and is available, I suggest running, not walking, to West LA Veterinary Group. I found them after a terrible experience elswhere and am in love with how attentive they are. I have a puppy and have been so flustered with the do's and dont's. I just wanted a place with a smart doctor where I could get all my questions answered. Instead, I have a place that did that when I visited, but they also remember every little detail about my pup and home situation when issuing advice. I have a doctor that calls me, even if it's after office hours, to report back on lab results to give me her expert insight. I have a tech that walks around like he's always just heard a great joke and is excited to share it, and an office team that handles non-stop calls all while handling my non-stop chatter. Please visit this place. I know every experience is unique because every day is different, but I have had consistent compassion and accommodation from this team, so I'm confident they won't let you down. read more

West LA Veterinary Group - Clean, bright, and phenomenal team - Veterinarians Near Me - Los Angeles, California

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I am new to the LA/Santa Monica area and incredibly happy and relieved to have found West LA Veterinary Group, after first going to another clinic (that had been recommended) where we received really disappointing service. My 10 year old dog is not doing well. She very rapidly began showing symptoms of (what we now are thinking is likely to be) nasal cancer. After a week of not getting answers or help with next steps (at a different clinic), I called West LA Veterinary Group. The staff were extremely friendly and helpful and found a place in their schedule for me and my dog to come in the next day. We met with Dr. Quezada and her tech and both were kind, professional, respectful, knowledgeable and very thorough. I never felt rushed or as if they needed to "get us in and get us out" so all of my questions and concerns were addressed. Dr. Quezada quickly translated medical records from our past providers (and the initial clinic we went to in LA) and made me feel as if we had a solid plan in place. Unfortunately, my dog got worse over night. The next day I called West LA Veterinary Group and provided an update. All details were immediately relayed to Dr. Quezada who went out of her way to refer us to an emergency clinic vet, contact him and send our records to their clinic and call us back with recommendations. Things are still quite urgent with our beloved dog but I am just so grateful for Dr. Quezada and her colleagues and staff. I provide my highest recommendation for the West LA Veterinary Group. We will definitely be returning with our other animal family members and are happy to have found a place in LA for our veterinary needs. read more

Dr. Quezada and her team are AMAZING! They are incredibly responsive, compassionate, accommodating and friendly. I brought our cat to Dr. Quezada as she was displaying very odd behavior. On 3 occasions, she found time to see our cat within 24 hours of calling. Her network connections and knowledge of the industry are incredible. Dr. Quezada conferred with other respected veterinarians and progressive University staff to confirm that her hunch was correct, the ailment was a botched spaying (from another vet)!! Our "spayed" cat was in heat! Dr. Quezada and her team provided immediate relief for the cat and she was scheduled for surgery within the week. We are grateful for her kind heart, expertise and insane knowledge and skill level. This type of exploratory surgery can be frustrating, but she accepted the challenge with a smile and kindness that calmed us all. Our cat loves going to the West LA Vet Group, which is very odd. She welcomes her carrier and even jumps in on her own. The entire staff is ridiculously nice and competent beyond expectation. I would recommend Dr. Quezada, her staff and this establishment with the very highest accolades and am happy to be a champion for their continued success. read more

West LA Veterinary Group - Miss Pearl recovering comfortably. Dr. Quezada and her team are the best! - Veterinarians Near Me - Los Angeles, California

My sincere gratitude to Dr Quezada and staff for their understanding for we were worried for our pup ,thanks for the attention I trust your medical knowledge you are very communicative which I appreciate, glad we found a trustworthy Vet. read more

We trust West LA with our most important fur baby in our lives. They are attentive, they listen, and it is easy to get an appointment. Payments/receipts are customer friendly/easy. They are always so great with our dog Colby, I am very grateful for their care. They have parking in the rear. read more

Dr. Kim fell well short of my idea of a caring thoughtful vet. I took my pup to Dr. Kim with the concern that she was lethargic. Dr. Kim told me she didn't think my pup seemed lethargic but decided to run bloodwork and gave her a rabies vaccine (before the bloodwork results were back). Two days later the test results showed my pup was anemic and I suspect the rabies vaccine (administered before the bloodwork results came back) contributed to my pups fast decline ultimately resulting in the need for a blood transfusion with thousands of dollars still being spent to save her life. It has been a nightmare. read more

The vet techs are nice and mostly helpful but do not take your dog here unless they're from a puppy mill, as the vets cannot handle any dog that has a shred of anxiety. Dr. Kim is largely humorless and has a terrible bedside manner. After my second visit with my rescue dog she recommended an at home vet or going to another vet, as if my dog was just too difficult to handle because he was anxious about a bunch of random people handling and prodding him. Perhaps any dog over 25 pounds is too difficult to handle for her practice. The vet techs are very nice which is why this is 2 stars and not 1, but after my last visit where they literally called me in to muzzle my own dog so they could attempt to give him shots, I'm through with this place. For the record my dog has 0 aggression and is, understandably for a rescue dog, anxious about the vet. Looking forward to going to a vet where they can handle dogs larger than a toy Pomeranian Update: Went to a great new vet in the Palisades who got the job done on the first try and is so caring and kind and personable, even with the constraints of Covid-19. Palisades Animal Clinic is the place to go. read more

I've been coming to this place for about a year now for our two dogs. I felt the pricing in the West Hollywood area near me was ridiculously overpriced, so I went a bit further out in my search on Yelp and I found their prices to be a bit more reasonable. Don't get me wrong, they are still high, but not absurdly high. I will say for medicine whether it is through their office or any local pharmacy, if you are using medicine for a chronic condition, you will get much better pricing using VetapprovedRX online for about 50% of the cost in many cases. As far as the quality of the service, the front desk is very friendly, very responsive, they seem to care, most of the time they are good about communicating messages to the doctor. It hasn't always been perfect. There was an instance where I was scheduled to see Doctor Kim only to find out she doesn't do appointments that day...but that was a miscommunication for on instance and they have been much more reliable since then. The place is very clean be it the bathroom, the rooms, the front desk, the sitting area...very comfortable environment from that perspective. As far as the expertise of the doctor, we use Doctor Kim the majority of the time and she is excellent. She always gets back to us if we have questions, she doesn't give up if something seems challenging. She always gives us enough time to talk with her for each visit. We don't feel rushed. We've given her several tough cases with our older dog and so far, she has managed to shift the trend in a positive direction. With all the Vets I have tried near where I live..many of them 5 minutes away...the fact that I am willing to travel 20-30 minutes to see this place should say something. Parking is never an issue as they have parking spots right behind the building. Behind those spots is a pay lot, but you don't have to use that lot as the ones designated for the place usually have at least one or two open. Hours of operation are reasonable. I recommend this place. read more

I really wanted to like this vet after the reviews. However, we had poor communication from them on two occasions. When booking our puppies first appointment, we were not informed on the process, that we would have to leave our dog unattended as no entry is granted, and that we should bring a stool sample. Following the examination, the doctor asked if we brought a stool sample and we informed her we had not. She apoloyized and told us to bring the sample anytime this week. She also emailed us saying this. NOT ONCE did she or her staff mention there is an added fee or this was optional. She deceptively made it sound included and that this was something we just needed to bring. It was a waste of time and extrememly unprofessional. Don't go here unless you want to be surprised. read more

West LA Veterinary Group - Doctors direction to drop off sample - Veterinarians Near Me - Los Angeles, California

I called this place and I understand that a place can be booked but the receptionist told me they are not taking any new clients?? Like what? So this place only admits existing clients. read more

These guys are just awful. Zero bedside manner from the reception, I've been bringing my dogs there for years and years and they always act like they've never seen me before. They supposedly keep Saturday open for emergency visits but I called the minute they opened and they were already "double booked". Long hold times and then when they pick back up they always act like they haven't spoken to me yet. I can't stress enough how terrible the front desk staff is. Could care less about your dogs situation, it's like speaking to robots. My dog was spayed here, and I explained her subsequent negative symptoms that I wanted her seen for, and there was absolutely zero regard for my concern. The doctors just couldn't care less about patient care and relationships, it's a total churn and burn operation. Will be very happy to take my business elsewhere now. If you want to be treated like a human being that matters, go elsewhere. read more

I came here looking for a vet in West la for my new puppy. Right when you walk in, you realize how clean their clinic is. The receptionists who greet you are nice and helpful, and the nurses who talked to us were informative, friendly, familiar, and took the time to answer all our questions. We talked to Dr Kim who was helpful and attentive to our puppy. I believe I've found my regular vet!! read more

Front desk staff is very nice and helpful. However the vets themselves do not care about your pets and seem miserable. Dr Kim in particular is extremely rude and could care less. My advise, don't go here. If you do, do your own research and advocate for your pet don't trust them. read more

Dr. Quezada is beyond wonderful. She's such a thoughtful and sweet vet. She has amazing bedside manner and I love her love for cats so much. Cats don't get much love compared to dogs, but she is so darling with my kitties it warms my heart to have a vet like her in our lives. You can tell she loves her job so much. The staff is always wonderful as well. They are a busy practice, yes, but they are easy to get a hold of and are always very responsive and accommodating. We are super grateful for you guys! - Love, the Priests! read more

My Dog was diagnosed with Giardia on Saturday afternoon May 25th. Unfortunately, I was out of town and coming back after 8pm. Since the clinic is closed Sunday and Monday I was in a bind regarding getting the medicine to my dog. Otherwise my dog would had needed to wait until Tuesday. Dr. Cynthia Quezada cared so much about my dog that she asked where I live. I told her I live in the area and she offered dropping the medicine at my house. That is really a Dr. who cares about animals and goes the extra mile for their health! If you are looking at the Veterinarian don't go anyplace else. Dr. Quezada is amazing and the whole stuff too! Thank you! read more

I'd like to thank you and appreciate the staff and Dr Quezada for the compassion , communication. Your explanation ease our concerns thank you so much ! read more

Dr Kim's bedside manner is horrible. Took my puppy there almost two weeks ago for her 2nd set of vaccinations. She recommended I give her the Kennel cough vaccine which I did. Within a couple of days my dog starting to experience sneezing. Called the doctor she said that could occur and to give it a week to see if it goes away. It didn't, and turned more into coughing. Brought her back in and she proceeded to tell me the vaccine company says it's unlikely that the vaccine caused this.. seriously? We were not in there more than 10 min as she started to walk out, I said I had one more question to go over and I received a sigh. Just horrible, cold service. Never returning to this vet. Go elsewhere. read more

It's been a little while since Dr. Connie Kim helped me and my senior foster through his most difficult years. According to another vet, despite his spondylosis, severe arthritis, antibiotic resistant UTI, he was an 80 lb dog that would eat humans. He had a fierce sense of bodily autonomy like nobody's business. Dr. Kim saw it would be best for him to have most of his treatment where he could be with me and accommodated his needs. When I finally let him go, she sent me the sweetest note that brought me to tears. He was not an easy dog and most definitely not for a vet, yet Dr. Kim tried with great sensitivity to help him be as comfortable as he could be in his final years. Thank you, Dr. Kim. read more

I don't normally write reviews but I've seen Dr. Quezada and her staff for the past 14 years with my cat Batman, and she's been an A++++ veterinarian, extremely knowledgable, professional and informed, but more than that, she really cares about the animals that she sees...when my cat was dealing with a terrible illness, Dr. Quezada was there every step of the way. I cannot speak higher of her or of her staff. I give West LA Veterinary Group my top recommendation. Bring your animal to her and know that you will be in the very best hands. read more

Dr Quezada and Dr Kim have taken excellent care of my dog since we got her about a year ago. The office is very organized, clean, and techs are friendly. They'll often fit squeeze me in if I need a last min appointment, which means I don't have to deal with waiting at VCA. Both Dr Q and Dr K take time to respond to all my questions, and I feel they are pretty honest about what steps to take (ie, I don't think they push unnecessary tests or meds). read more

This place is amazing!! I was referred to them by family after our last vet went completely down hill. The differences start the second you walk through the door. It's a beautiful and clean location with some of the friendliest employees ever. We were seen swiftly, and the nurses just cooed and complimented my kitty, I felt so welcomed! I can tell these people love what they do, and it completely reflects in their work. I'm so glad we found them, and will be making them my permanent vet for sure!! read more

Dr. Quezada & Dr. Kim are the absolute best!!!!! Not only are they both extremely sweet but they have a passion for what they do and really are great with animals! They have taken such great care of my dog Chase since I rescued him from the Lange Foundation two years ago! I trust them both 100% with my dog. They recently opened this facility but were Chase's vets prior to opening West LA Veterinary Group. We recently went into the new clinic and it looks great! Their staff was so friendly and made my visit extremely easy. Whats great about this location is there is tons of street parking before 3 or 4pm, as well as parking in the back of the building. If you're looking for a vet in this area we highly highly recommend going to West LA Veterinary Group! read more