I've taken two of my pups here, one for emergency testing and another was referred here by her oncologist for radiology. Everyone has been absolutely incredible every time. Kind, supportive, attentive. I couldn't have asked for a better experience every time I have gone. They are pricey, yes, but honestly, I felt SO taken care of, and felt my dogs were in the absolute best hands at times when I was so exhausted and distraught, that it is absolutely worth worrying about finances later. I can't tell you how thankful I am knowing there are such incredibly skilled and caring experts in my area that are open 24 hours and have specialty departments. I also very much appreciate the ability to text them, it makes my life a lot easier. read more

I had the best experience. I went in at 9pm on a Thursday with my baby dog who is 14 with a possible bee sting and limping. They took her in right away and within 20 minutes we were out the door. The people in the front were so kind and welcoming and made us feel like we were in great hands. The vet techs were so sweet too and since it was just a thorn they took out right away, they didn't charge us for an exam! Thank you to all the staff for making my dog feel better and giving us a peace of mind in your care! Here is a picture of the thorn the vet took out right away. Thank you again!!! read more

TrueCare for pets - The thorn found in my dogs paw - Veterinarians Near Me - Studio City, California

I recently took my 7-year-old chocolate Lab to TrueCare for Pets for a paw injury. After the exam, I was presented with a treatment estimate of just over $2,000. While reviewing the breakdown, I noticed several added charges, including a blood collection fee and an estimated $150-$250 for take-home medications. When I questioned the costs, I was told their pricing was standard for an emergency facility. I ultimately declined treatment and paid the $158 exam fee. I then went to Affordable Animal Hospital just a few minutes away. Their exam fee was $60, and the total bill--including sutures and take-home medications--came to $594. It's hard to understand how two walk-in veterinary clinics in the same area can have such dramatically different pricing for similar care. read more

My pet has been hospitalized multiple times and has been under the care of Dr. Maya Lottati for years since being diagnosed with IMHA. I truly can't put into words how incredibly grateful I am for this facility. This team has saved my pup's life at least five times over the past couple of years. Every single staff member is exceptional at what they do. From Dr. Beymar to Dr. Nordeldt, to all of the dedicated DAs, everyone here is compassionate, skilled, and genuinely cares. If you're debating where to take your pet, don't overthink it, bring them straight to TrueCare. I've had nothing but amazing experiences here, and my dog actually loves coming in, like he's going to the park. That alone says everything about how well they treat him!!!! Archuk 100% approved of TrueCare!!! read more

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When our primary vet exhausted their options and couldn't further help with our miniature schnauzer's GI issues, we were presented with seeing an internal medicine referral. Luckily, we chose Dr. Lottati because she has been such a blessing for our boy! She is so incredibly caring and attentive. She always takes the time to talk through all the options, responds to all our emails and is always curious about how he is doing. Without her, our boy probably would not be here today. Thank you so much to Dr. Lotatti!! More recently, our dog has also been taking the melanoma immunotherapy with the oncologist, Dr. Koo who also has been an amazing doctor. So far our boy has been tolerating the therapy well and we are monitoring for any other changes! Huge thanks to Dr. Koo and all the staff at TrueCare. read more

Scammers! $1000 dollars when all of the services were unnecessary. I declined. They wouldn't let me leave and held my dog hostage because they thought they can scare me by signing some bullshit document indicating I refused service. Absolutely terrible people. It is pathetic for veterinary care to resort to these measures to make money. Do better! You're supposed to care for animals. I had to ask 5 times to bring my dog out and it still took 3 hours from 11:30 to 2 am...they were just holding him hostage. Really sad how they take advantage of our love for our pets read more

Although I had a heartbreaking experience of not leaving the hospital with my girl, I wanted to share gratitude towards the team and a big shoutout to Dr. Louderback who handled the end of life stage so well. She also sent a card home with sincere regards. While the wait to initially get her seen did take hours, I'd like people to understand the circumstances the staff faces as well and remind everyone to be patient. They truly did their job and beyond. I thankfully have pet insurance so a portion of my bill was reimbursed, but because it was an emergency and she stayed a little over 24 hours, the costs were higher than I'm used to but worth it for my sweet angel. It was also reasonable and they discuss treatment plans to see if there are options to cut the cost. Thank you for continuing to do your best as a team to help these babies! It's greatly appreciated. read more

TrueCare for pets - Veterinarians Near Me - Studio City, California

Only a handful of times in my life have I felt compelled to write a negative review, but I have not been able to shake how terrible my experience at this place made me feel. Late Monday night, I came home to my beloved, previously healthy 4-year-old cat, who had dropped dead of what I suspect was a heart attack. It was a complete shock, and I had no idea what to do. I called TrueCare for Pets as it was the only vet in my area open, and the experience I had with Priscilla left me appalled and made an already traumatic night even worse. On the phone, there was nothing to the tune of "I'm sorry for your loss" or any kind of basic empathy. When I asked what my options for an autopsy were, she was entirely too excited to correct me about the correct terminology and, after I shared that I can't afford a $6,000 bill for likely no definitive cause of death (which, by the way, is not accurate to anything I could find on Google), she rushed me through the steps for cremation and memory making. The phone call was so bizarrely cold that it made me wonder if I was talking to someone who even likes animals. After that negative experience, I would not have brought my cat in at all if it weren't the only option. After arriving at the office, I was shooed into a back room. While I was saying goodbye to my cat, Priscilla poked her head in and gleefully said, and I quote, "Good news!" that the cost of the cremation I had been quoted on the phone was actually about $25 less. What a relief, after my healthy, young cat has dropped dead, and I am met with no empathy by the veterinary office that I am trusting with her body, that I will save the cost of an average meal on her ashes. I hate to tone police, but Priscilla's inflection from start to finish was more akin to the school mean girl catching up on some hot gossip, not walking a bereaved pet owner through an incredibly difficult time. I don't know what kind of training TrueCare for Pets does for its employees regarding handling pet owner bereavement, or basic humanity, for that matter, but I could not have been more appalled by my treatment. There are limited options for late-night vet care, but if you have the means to take your pet anywhere else, especially after they have passed away, do it. This is not the place to go if you're hoping for warmth and understanding in a time of need. read more

Our morkie was throwing up blood and having stomach issues. We live in Pasadena and called several emergency vet offices, but most were either at capacity or had 5-10 hour wait times. Finally, we found TrueCare in Studio City, who said it would be about a two-hour wait. The drive was easy, parking was simple (especially at 1:00 a.m.), and from the moment we arrived, we were greeted by friendly faces and seen immediately. There happened to be two staff members in the lobby when we walked in, and as soon as they saw us, they didn't hesitate--they took our little one right away. We were given clear options and diagnoses, and after some bloodwork and IV fluids, we went home with medication. Our baby is now doing great thanks to the amazing team! Everything went smoothly--from the initial phone call and warm reception to the care from the vet, techs, and assistants. Dr. Min, Courtney, Tre, Stacy, and Dannie were all incredible. I hope I'm not forgetting the two gentlemen at the front desk that night! We checked in on 10/18/25 at 1 a.m. and were out a couple of hours later. The facility was spotless, and I even enjoyed a complimentary latte from their vending machine. Highly recommend TrueCare for anyone in need of compassionate, professional, and efficient emergency care. read more

My dog was unfortunately diagnosed with a mast cell tumor on Christmas Eve, and our primary vet referred us to TrueCare for treatment. While the circumstances that brought us here were very stressful, we had a great experience with the hospital overall. We meet first with Dr. Tallant who was incredibly kind and thoroughly explained what the surgery would look like as well as pre-op testing (ie ultrasounds to make sure the cancer didn't spread, etc.). During these tests we did find a nodule on her spleen, so we opted to remove that as well. On the day of surgery, the staff kept me really well informed via text and the doctor called me promptly when she was out. While she had to stay overnight for observation, I was still able to text and receive updates/photos of my baby. I was also able to text them with questions during her recovery. Two weeks later we met with Dr. Koo to go over the biopsy results. Thankfully the spleen nodule was benign and they were able to get clear margins on the mass cell tumor. Dr. Koo was incredibly thorough and we left feeling very confident in our next steps. As much as I don't wish this on anyone, I felt in really good hands at TrueCare. From the vet techs to the support staff, everyone was so compassionate. I absolutely plan to continue care here! read more

So happy that we found Truecare for emergency help. The front desk, vet techs, doctor were all lovely. Really grateful for the compassion and care here. Facility was really comfortable. Pricing to be expected for emergency vet care - but not on the $$$ high side! 10/10 would recommend. They took excellent care of my dog boy and took him back right away to make sure he was stable. read more

Horrible experience! They tested for guardia only because we specifically told them that is what it is. Before that they said they were only testing for other parasites. It turned out he had it. Then they medicated him and it came back. Three pills for three days-- definitely not enough. We took him to a different hospital and he had two other parasites they didn't detect at TrueCare. We let that go and took him in for chocolate poisoning a few days later. I called and they told us to bring him in. When we got there they told us they do t have a toxicologist and made us call to pay an extra $90 for a phone consult. Could have told us you're not equip to deal with it!!! Horrible experience. Mostly irritated because we could've been told that they didn't have a toxicologist on site.. they're inducing vomiting. He's got mild toxicity should be OK, but we called after we got in because they didn't tell us to call when we called then on the phone while driving there. read more

My husband and I have been here twice, once to get emergency kitten milk replacement, which they thankfully had and didn't charge an arm and a leg for it. Everyone even came out to see our tiny little Baby Wolf kitten, she was the star of the show that night. The second time we went was for another emergency, our 4 week old kitten Baby Wolf was not responsive. Unfortunately she didn't make it, they did what they could. TrueCare for pets showed us so much compassion and care. They are probably the kindest and most respectful people I have ever encountered at a pet hospital. They remembered us and Baby Wolf from the first visit. This is essentially now our go to for any of our pet emergencies. I would absolutely recommend them to anyone and everyone in the surrounding area. We love these guys and they will show so much love to your pets as well! read more

TrueCare for pets - Baby Wolf - Veterinarians Near Me - Studio City, California

True Care for Pets has clearly undergone a makeover -- and while some of the changes are genuinely lovely, others are not working nearly as well. Let's start with the positives: A very comfortable lobby. I was there from roughly 9:00 p.m. to 3:30 a.m. with my sick cat, and the space made an undeniably stressful situation more bearable. Comfortable chairs and sofas, an excellent coffee machine, and complimentary bottled water for anxious pet parents are all thoughtful touches. An excellent front office team. The front desk staff is welcoming, calm, attentive, and kind. On one of my visits, a staff member noticed I was struggling with the pet carrier and, without being asked, stood up and carried my cat to the car. That small act meant a lot. Caring vet techs and medical assistants. All of them -- Chris in particular -- were compassionate, patient, and clearly care about the animals they're helping. 24-hour hospital access. Being open around the clock is a real asset, and the facility is set up to handle emergencies of all kinds. Location. It's a five-minute drive from my house and only a few buildings away from my primary vet, which is incredibly convenient in urgent situations. Where things need improvement is communication -- and clarity of care. Communication varied significantly from provider to provider, and over the course of three days I dealt with multiple doctors. Dr. Farrell was truly outstanding -- clear, compassionate, and excellent at explaining complex medical issues. For her alone, I wish I could give more stars. Unfortunately, others on the team could benefit from serious communication training. I experienced repeated instances of conflicting, vague, or incomplete information, and I often had to push for answers rather than being proactively guided. In a situation involving serious symptoms, that lack of clarity was unsettling and added to my stress instead of alleviating it. There were moments where important details felt downplayed or overlooked until I specifically asked, and some guidance later had to be questioned or double-checked. When you're dealing with a very sick pet, misinformation or imprecise explanations create unnecessary anxiety -- and that was exactly my experience. While everyone I interacted with was kind, kindness alone isn't enough when medical communication breaks down. I left feeling more confused than reassured. To give context, this was a roughly $5,000 experience involving my 16-year-old cat, who presented with vomiting, severe constipation, blood in his urine, and blood in his stool. A few examples: One of the doctors spent nearly an hour on the phone with me going over my cat's many serious symptoms and the findings from diagnostic testing I approved. She was very kind, but her language was consistently vague -- phrases like "it appears your cat might have diabetes" or "it might be..." were repeated throughout the call. Given the gravity of what was being discussed, I was looking for clear guidance from a veterinarian -- not a list of alarming possibilities that I then had to interpret on my own. I felt very alone during that conversation, when what I needed was professional direction. I was quoted $892 for a vial of insulin. The same insulin is $116 for a five-month supply at Costco. I understand a markup, but this felt extreme -- particularly in a moment where urgency was being emphasized. A nurse told me it was imperative my cat receive insulin immediately, prompting me to return to the hospital late at night, while the veterinarian ultimately said it was safe to wait. I shouldn't have been put in the position of choosing whose guidance to trust. When a tech came in to teach me how to administer insulin, she told me my cat had already received a dose -- which caused me to panic, as I did not yet have insulin at home and had agreed with the vet to wait a day. Fortunately, this turned out to be incorrect information, but that moment was incredibly distressing. One of the lab tests was lost. I was refunded, but it was the test that definitively determines whether a cat has diabetes -- not a minor oversight. By the end of all this, I strongly felt the need to advocate aggressively for my pet -- asking constant questions, double-checking information, and pushing for clarity. And if I'm being completely honest, there were moments where I felt I was being upsold on additional tests, treatments and prescriptions without clear justification or a cohesive explanation tying everything together. I don't doubt that many people here care deeply, and parts of the operation are excellent. But the inconsistency in communication and medical guidance made an already frightening experience far more stressful than it needed to be. My advice to prospective clients: be prepared to ask a lot of questions, verify everything, and advocate strongly -- especially if your pet's condition is complex or urgent. My cat: still sick but I'm hopeful he'll get through all this! read more

I am so impressed with the care my dog received from the staff at TrueCare for Pets. Our senior dog was badly attacked by an off-leash dog in our neighborhood and our regular vet sent us to TrueCare because they are open 24/7. The moment we came in the staff was fully prepared to care for our dog. They went to work right away and kept an open and honest dialogue with us the entire time. This is the first vet I have ever gone to where I didn't feel like we were over charged for services. Compared to our regular vet, the costs were significantly lower. We ended up needing to take our dog in every other day for bandage replacements and each new staff member we worked with treated us with so much kindness. It truly felt like they cared about our dog and about us. Despite his old age, our dog is healing so quickly and is back to his old self. I credit TrueCare's amazing staff for his great recovery. I highly recommend this vet for your pets. read more

We brought our dog to TrueCare because it was the only 24-hour veterinary clinic available. Our dog was vomiting blood in the middle of the night, which was terrifying and clearly an emergency. While they were quick to take our payment--over $1,000 for bloodwork and probiotics--the rest of the experience was extremely frustrating. We waited over six hours just to receive bloodwork results. After finally getting our discharge papers around the five-hour mark, it took another full hour for them to bring our dog out so we could leave. What added to our concern was the lack of clarity and consistency around the treatment provided. We were told our dog was given fluids, which typically means an IV was placed, especially alongside bloodwork. However, when our dog was returned to us, there was no shaved area, no bandage, and no visible sign that an IV had ever been placed. This raised serious questions for us about what care was actually administered. Throughout the night, communication was minimal, updates were scarce, and there was no explanation for the excessive delays. I understand emergency clinics can be busy, but when you're dealing with a pet who is actively vomiting blood, this level of waiting and lack of transparency is unacceptable. I'm grateful that emergency care existed, but the inefficiency and poor communication about treatment made this a very disappointing experience. I would not recommend this clinic unless there are absolutely no other options. read more

TrueCare for pets - Veterinarians Near Me - Studio City, California

This place is not the vibe. They will treat your beloved pets like a used car to profit off of. The name alone is deceiving. If they have to tell you they care in the name, something is off. I didn't find true care here, but I found used car sales people that lack empathy, maturity and even after a year, I'm still thinking about it. I hate driving on that part of Ventura because of the bad experience. Unfortunately, I came here per referral for oncology. Given 2 options, a minimum of 25k in treatment or nothing at all. It was 500.00 just to have the doctor tell me my cat had cancer, which we knew. They offered to tell us where it had spread but that would be another 2k. The vet, which isn't a fitting title, went on to talk all about what it was like when her cat died while we sat there devastated and feeling hopeless. Any idea or options I asked about were met with contrary and condescending comments. She was even laughing in the encounter, what kind of bedside manner is this? She gave us the poor prognosis, had to Google the research, which she still couldn't fully explain or understand herself. She used the excuse there isn't a lot of research on cats available. It was 500 bucks for a Google search that I myself had already performed. Once she realized we weren't going to go the route she had tried to sell us, the facade lifted. It was 25k for exhaustive treatments with a chance of extending life for 6 months. No options for palliative care explained, no discussion on quality of life. I took matters into my own hands because clearly we can all be vets with Google. My cat has made it beyond that without treatment. They are unprofessional, lack knowledge, compassion and clearly deceit many members of the community. You will be diverted to the emergency unit and getting a regular appointment is nearly impossible. Don't expect a call back and interactions I did have felt like I was working with a bunch of high schoolers in a serious setting. It's an easy way to underpay staff and make the most profit. I should have read the reviews first but wanted to hope we were with trusted providers. You are put in a vulnerable position and they play on it. They took forever to release my cat, she had a simple exam but they took her into the back and I had to pay before I could see her again. This process took hours and I have never had an experience like this. It felt like you have to pay a ransom to see your cat. Don't leave your pets alone with them. I believe my cat made it as long as she has because I changed routes and went elsewhere. Please do the same if you want fair and humane treatment and care. read more

I have to agree with other comments- the front desk staff was so cold and rude, and when you bring in a pet you are concerned about the first person you encounter should be kind helpful and reassuring. I received none of this. I asked her to be more polite as this was a hard greeting. In addition I called before I brought by dog for an ultra sound and was told by the front desk this was fine just bring in my dog and I they could assist me before 10 am - I was there at 8 am . When they took by dog back and that tech was very nice by the way, the doctor then came out and said i had been misinformed that they did not do ultra sounds unless it was part of an emergency admission . The doctor said a list of places that could help me would be emailed to me it was never sent. I called my own local vet for a list. I would recommend to the owners whoever trains the office staff that a warm greeting goes a long way. I won't be going back sadly even though the tech was very kind. read more

10/10 experience! I brought my dog in for nail trimming and grooming, and he has a lot of anxiety. The owners were incredibly patient and took the time to calm and socialize with him right away. It was a huge relief to have the owners personally involved and genuinely focused on meeting my dog's needs. After a traumatic experience at PetSmart, I was worried about how he would react, but they handled him so well. They were able to trim his nails and groom him without him panicking or flipping out. I'm extremely grateful for their care and professionalism. Highly recommend! read more

Whom It May Concern, My name is Evangelina Garcia, and I am filing a formal complaint regarding the conduct of True Care for Pets, located at 11730 Ventura Blvd, Los Angeles, CA 91604, following the emergency hospitalization of my dog, Marley, on July 7 2025, for accidental ibuprofen toxicity. I believe this facility engaged in exploitative billing practices and failed to act in accordance with fair and transparent financial procedures, causing both emotional distress and financial harm during a crisis. I paid apx: 840 upfront under emotional duress to begin Marley's treatment. However, during Marley's care, have made multiple payments accumulating to aprox $7,951 and today 7/16 I was informed that I would now need to pay an additional $8,000 immediately to continue life-saving measures. Unable to afford the additional bill, I was pressured to surrender Marley, a devastating decision no pet owner should be forced into during an emergency. I have documented evidence to support this complaint, including: All of their calls are recorded and could be subpoenaed All text message between my number and 818-760-3882 starting 7/7 till 7/16 A 12-minute screen recording of all text correspondence (screenshot attached), in which I attempted to clarify the situation and was provided no meaningful support or accountability. Text messages, photo documentation, and video evidence, all time-stamped, showing communication breakdowns, unethical billing escalation, and a lack of transparency regarding Marley's condition and treatment options. Unfair billing practices Financial coercion in a medical emergency Poor coordination Marley was a beloved family member, not just a pet. I am devastated by the experience and feel I was placed in an unethical situation where financial pressure overrode care and compassion. I want my puppy back! I respectfully ask that you: Investigate the billing and financing practices of True Care for Pets Evaluate whether the financial escalation, pressure to surrender, and lack of transparency violated consumer protection laws and regulations Take appropriate action to prevent other pet parents from suffering a similar fate I am prepared to provide all supporting documentation (video, photos, call logs, messages, receipts) upon request or upload. Sincerely, Evangelina read more

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This review is coming a month later, but is still well-deserved! I woke up one morning and noticed a foam substance on my rug and had no idea what it was. Later that morning I heard one of my cats coughing up (what I thought was) a hairball. I came out to check on her and noticed a white foamy substance instead. She didn't seem well, was not her usual, mischievous self; she was lethargic and recluse. When I tried to pick her up, she protested when I touched her belly. I immediately knew something was amiss. Unfortunately, it was too early to take her in to her regular vet, so I frantically searched Yelp to find the closest pet hospital. TrueCare popped up, and after a few moments scrolling through their reviews, I felt confident I could trust them with my fur baby. After I called them and appraised them of the situation, they calmly encouraged me to bring her in. I put her in her carrier, and zipped over. I was immediately greeted with warm and helpful service. After a 10 minute wait a tech took her back to be examined. Another 10 minutes later, a different tech came out with a list of standard procedures that they would likely do to further assess my fur baby's needs. They quoted me on the higher end, so I would know what to expect but also reminded me that based on each assessment, more or less may need to happen. The tech was patient, kind, and capable of answering all questions! After 30 minutes, the vet brought us back into an exam room and gave us the diagnosis: gastroenteritis. As this was the first time my fur baby experienced anything like this, they were hopeful with a bland diet and slow-reintegration of her normal food and play, she would be fine. And, indeed, she was; not two days later, she was back to her usual self (mischievous and playful). They cautioned me to keep an eye out for changes in the first week, and ongoing. Seems like a reasonable precaution. The bill was hefty, but insurance took care of most of it. The service, care, and patience was definitely worth the pay. While I hope I never have to take my fur baby back to the hospital again, I know if I have to, TrueCare for Pets is where I'll go. read more

TrueCare for pets - Veterinarians Near Me - Studio City, California

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It's been two months since we lost our beloved Dori, and I feel this review is long overdue. The team at TrueCare for Pets was truly heaven-sent I've never met a group of people more dedicated to doing their absolute best for their patients. TrueCare was on the list of recommended oncology vets for Dori's chemotherapy. Even though there was another clinic just 15 minutes from us, it felt too corporate for us. From the moment we met Dori's oncologist, Dr. Koo, we felt incredibly comfortable. She never hesitated to share her knowledge with us and did everything she could to tailor Dori's treatment to her specific needs. The entire team could see how deeply we loved our "little chicken," and they returned that love to her tenfold. Dori was usually anxious about vet visits, but not at TrueCare she would storm in with confidence, excited to see her friends. That says everything about the care and comfort she felt there. Dori fought bravely for 1 year and 4 months and crossed the rainbow bridge in my arms. We also entrusted TrueCare with her aftercare, and even in our grief, we were treated with so much kindness, compassion, and respect. To Dr. Koo, thank you for giving Dori the very best of your expertise and heart. And to the entire TrueCare team,thank you for treating our girl like one of your own. To anyone reading this review and trying to decide on an oncology team: TrueCare isn't cheap "cancer treatment never is" but if you have the means, I can't recommend them enough. They will walk with you and your pet every step of the way. read more

TrueCare for pets - Her remission graduation, given by the team of True Care - Veterinarians Near Me - Studio City, California

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I have had to unfortunately visit this place at least five times now with two of my fur babies. Every single time I've gone the service has been spot on. The staff is wonderful, I've had amazing doctors so much so that I wish they could be my regular vet. They are incredibly organized and efficient in their systems. They are warm and caring. Unfortunately last week our visit ended up in having some devastating news and we ended up having to say goodbye to our beautiful basset hound Roscoe. I chose to come back to this facility a few days later and have them help us in this process. It's never easy but they fulfilled every personalized request we had for the experience and gave us all the time we needed to say goodbye to him without rushing us one bit whatsoever. I can't say enough great things about this wonderful place and I am so grateful to have had the care they've given both of my beautiful little angels. read more

TrueCare for pets - Veterinarians Near Me - Studio City, California

Beyond rude. Demanded money up front AND signing a mandatory arbitration agreement. Then a three hour wait. I asked if I could leave to move my car as I was parked in wrong space and they said not unless I take my dog with me and start the process all over again. Makes me think Pam Bondi is the vet in charge. Went elsewhere read more

My dog was limping for 4 days My normal vet advised us to go to TrueCare. I waited 4 hours after they took my dog back and heard nothing. The receptionist had no idea when he would be seen. We decided to leave. As we walked out there was a lady with a hostile pit that growled, lunged and barked at anyone walking out. The staff seemed oblivious to this hostile dog. read more

Just to update this. After this I went straight to vca at 6am. My dog had a mucus sack rupture that was around one of his organs. Hence why he was sick and throwing up. I had to put him to sleep 24 hrs later. Thanks true care for the urgent medical care. read more

TrueCare for pets - Sums it up. - Veterinarians Near Me - Studio City, California

I don't leave negative reviews lightly, but after our experience I feel obligated to warn other pet parents to avoid TrueCare for Pets and Dr. Maya Lottati. We brought our dog to TrueCare for serious GI symptoms and ultimately spent over $10,000 on what was presented as high-level, urgent care. What we experienced instead was delayed communication, poor judgment, and a complete lack of professionalism when things became critical. After a biopsy confirmed IBD (manifesting in PLE), Dr. Lottati recommended a hydrolyzed protein diet. We immediately approved it and followed up multiple times because Napa's condition was worsening. Despite the urgency, we received no response for over 48 hours. Of course she is not working 7 days a week but surely another doctor can confirm prescription needed in the meantime. For a clinic charging emergency-level fees, that delay was unacceptable. During our final visit, euthanasia was recommended and we were told our dog "was not going to make it." Fluid draining was discouraged as too risky, and Dr. Lottati refused to meet with us in person. That same night, we transferred Napa to another emergency hospital where they mentioned the risks of fluid drain were relatively low and they were very comfortable going ahead with the surgery and that she would do well. The drain was performed successfully, her treatment plan was adjusted, and she began improving. Seven months later, she is stable, happy and living her best life -- which makes TrueCare's suggestion that it was time to put her down deeply disturbing. Her disease isn't an easy one to treat and we do understand that but the professional misjudgment and total lack of empathy is shocking. After we transferred care, Dr. Lottati sent us an email riddled with unprofessional language. Here's a short snippet: "You have very high expectations that one individual can not only diagnose and manage a complicated disease with a guarded prognosis and be totally right on the first iteration of guessing, but also respond to emails 7 days a week, provide nonstop medications and food prescriptions at any time, and then also see you when an emergency comes up even with a full appointment book. I wonder if you expect your human doctors to be so available to you. It seems clear that we are not a good fit for each other. I wish you luck in your journey." And yes, I would expect my "human" doctor to let me know in person that a loved one needed to be euthanized. Mind you in the almost 2 months at True Care she met with us once in person. We were not asking for perfection or 24/7 access -- we were asking for timely communication and basic professionalism during a life-threatening situation. Veterinary medicine is complex. Compassion, urgency, and communication should not be. Unfortunately, TrueCare failed on all three. read more

You know, I wish I looked at the reviews of this place before I even called in. I was looking for a place that is open 24 hours that I could call and ask a couple questions about my 12 week old puppy that I was having concerns about. Boy let me tell you I don't think these people care enough about the pets that are left in their care. I called in a couple minutes ago regarding some questions about my puppy and was extremely nervous and worried. Unfortunately, I was left with a very dry answer, and he seemed very annoyed with the fact that I even called. Didn't inform me or console me and let me know that things are normal or if I should be worried. The only answer I got was "he should be assessed by a veterinarian". I did continue to ask him following questions. Like should I be worried? Is it an emergency? Is this abnormal for this situation? Should I wait until his vet appointment on Tuesday? And with each question, I got the exact same answer, repeated with a more annoyed tone than before. I'm very clearly asking him if it's an emergency if I should be worried, should I bring him in there now, and all he said was, he should be assessed by a veterinarian whenever you can. Again with the same dismissive uninterested tone. Why hire people for a job that's meant to be taking care of other people's pets. If they don't even wanna answer other people's questions about their pets??? Thank God, I called somewhere else to get a second opinion because had I gone here they probably would have charged me an arm and a leg for doing absolutely nothing for my puppy. Pet owners know that most vets don't have your pets best interest in mind it's more or less how much they can up charge you for doing excessive unnecessary testing and treatments. Anyways, if you do choose to call this place or consider this place, always get a second opinion before you pay a vet bill from here or trust the staff from here. My puppy is having environmental stress and hasn't had a bowel movement in the past 36 hours all I wanted to know is if I should be worried and bring him in to be seen or if I should wait and see and maybe try some things at home, as I do not want to bring in a puppy and take time and space up in an emergency center if it is not an emergency. Elsewhere will more than likely treat you with 10 times more kindness than here anyways. And for the management team or owner, whoever reads this. I hope you do an assessment of your staff members because they are clearly not fit for the jobs that they are doing. You need to reevaluate your team and get some more professionals who are fit to answer questions about the well-being of other people's pets. I understand medical advice shouldn't be given over the phone, but what I was asking has nothing to do with medical advice. It was a serious question regarding a situation where I didn't know what to do. In the economy we live in now not everybody has $300 to $700 to be spending on vet bills for no reason. It doesn't take away from their paycheck to be a kind person, and being in the kind of industry that you are in, you should make sure that your staff members know that. read more

I had to visit under very unfortunate circumstances, but the entire team was so kind, generous, and caring as I watched my baby transition. Special shout out to Dr. Hutchison for saying everything I needed to hear and being an angel. Cannot recommend enough. read more

This place is awful! My cat Odin was experiencing renal failure,, we took him to true care for pets, and when he was admitted, the lady was walking us through what they would do and prices and what not and we said OK, So, he was there for 1 day after I stepped in! He was on fluids because he wasn't drinking water, and we got a ultrasound to see what any issues were, and his kidneys were inflamed, knowing this, they put him on fluids which his body couldn't process correctly and unintentionally, drowning him in fluids that they put him on under 24 hours. They called at 4 am to tell us that he hasn't peed yet and when I went to go check on him, the lady pulled me aside and said that there's nothing that they could do and that at most he has 1 to 2 days to live and was pushing to put him down. In shock I took him home and said if he's not gonna die here. Then last ditch effort decided to take him to ipet care & holistic, they said it was reversible and sure enough two months later, my odin is still alive, rockin and Rollin! Do not believe TrueCare, they are TrueLiars! Go the holistic route! read more

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After going to two separate vets, no one could figure out what was wrong with my father in laws cat. Finally, we had a diagnosis and medication to treat her. We had no wait time, and the doctor was easy to talk to! read more

Staff was professional, understanding and so well-organized. They were transparent with the prices and explained options thoroughly. Their space is comfortable and quiet. I'm thankful to them for taking care of us while we said goodbye to our doggie baby. read more

Dr. Natalia Soto, Dr. Goldberg & Dr. Lewis, It has taken me weeks to write this review because I was so horrified by your negligence with my dog Blu Hoff. Also, after you hung up on me when my dog was limping. See pictures attached, Blu has a 3" blister on his paw with a hole in the center that you neglected to tell me about that was under his boot. See photo attached where the boot is rubbing against his open wound which was making his wound bigger and bigger. I pleaded with you that the boot was a huge problem, and you promised it was not. When I went to VCA they immediately said the boot was the major issue and it would never heal. I wish you would have recommended a wound specialist, when you clearly knew that your plan was failing. Your negligence has taken ¼ of a year to heal. That is unacceptable. I have also talked to other vets and sent them photos of Blu's malpractice and they informed me that 5 other people have had issues with Dr. Natalia Soto in the past and that they want to sue her. When I heard this, I knew I could never go back to Dr. Natalia Soto or True Care/Blue Pearl again. Once I went to VCA you never called to check on my dog Blu. To say I am disgusted, horrified, and disappointed with Dr. Natalia Soto's care would be an understatement. You turned our lives upside down for 3 months. I only pray that you do not torture any other animals or families in the future. If anyone has had a similar experience, please reach out. read more

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Five-star service but I hope I never have to return. I brought my precious boy here after he was hit by a car. Dr. Louderback was incredibly kind, patient, and informative. When faced with an impossible decision, I never felt pressured. She answered every question thoroughly, giving me the space to make the choice on my own. When the moment came to say goodbye, she was supportive and compassionate, offering exactly the right words at the right time. Even in the most heartbreaking circumstances, I felt reassured that I was doing what was best for him. I'll never forget my boy resting his head against my neck one last time. Lyndsey, thank you for taking such great care of him and for your kindness toward me. I know in my heart you did everything possible. While I hope I never need to, I would trust TrueCare and YOU again without hesitation. For anyone seeking a great veterinary team, I was originally referred here by Lake Balboa Vet in Van Nuys, a clinic I spent years searching for and fully trust. read more

TrueCare for pets - Photo sent to me last night Lorenzo was there. - Veterinarians Near Me - Studio City, California

Here's a polished Yelp review based on what you shared: I've had great experiences at TrueCare Animal Emergency Hospital. Because I do rescue , I have had many animals , therefore the need to get emergency care. The doctors here are excellent, and the receptionists are always professional and kind, even during the chaos of 2020 they still handled my cat's emergency with grace. I've seen Dr. Min twice now, and both times she's been incredibly thorough, honest, and compassionate. She takes the time to explain everything clearly and makes sure I feel confident about my pet's care. It's reassuring to know there's a place that truly prioritizes both animals and their owners. I highly recommend TrueCare to anyone in need of reliable and caring emergency treatment for their pets. read more

so based off of some of the other reviews I'm seeing on here, it's not a rare occurrence that the workers here have zero empathy or compassion towards anyone. I had to unfortunately put my beloved pet down here last week. First of all, why the efffffffff is your "goodbye" room IN the waiting room next to a bench with people waiting on it? Usually these rooms are in the back away from people. Second of all....ive never felt more like a transaction. While waiting for them to bring in my pet to say goodbye....we're already in shambles. The nurse comes in and not even a I'm so sorry but hey so ok for the euthanasia and cremation it'll be this much, can i take your card? READ A ROOM. READ THE GODDAMN ROOM. People are literally in the worst position and clearly upset and you can't wait until after or something?! ZERO EMPATHY ZERO COMPASSION. All they care about is money obviously. Not only that.....when you guys brought in my dog she was bleeding profusely EVERYWHERE. You couldn't wrap it up or idk had us go back to where she was? I literally saw her gushing blood everywhere. Not only that...you tell my dad oh hold the syringe that's stuck in her leg. IS THAT NOT YOUR JOB?! never again. And don't worry I'll let my friends know as well that have pets to steer FAR away from this place. read more

Our dog Clancy was diagnosed with soft tissue sarcoma in March 2024 by our veterinarian Dr Erhman at Saugus Animal Hospital. He recommended us to True Care for Pets. Dr Soto at True Care wanted to do a revision of the surgical site to get better margins. Once that was complete we met with Dr Koo his oncologist. Dr Koo is such a caring veterinarian/oncologist. We decided to go with daily oral chemotherapy and had Clancy's tumor analyzed to see what chemotherapy would work best. Dr Koo did tells us that STS mean survival rates are around 18 months. In December of last year we took Clancy in for his 8 week recheck and Dr Koo was so happy with his progress that we may be able to stop his chemotherapy in March of this year since he has responded so well. I will gladly recommend TrueCare for Pets to any family or friends that need specialized care. If I could give them 10 stars I would. read more

After having a terrible experience last year at a different vet and them causing my Cat to get sick, I brought my cat Gary on October 2025. He was dying from a blockage and all the doctors as this facility saved his life. It's been an entire year since then and he's super healthy. I'll never forget them for helping. Only reason it's not 5 stars is because of expensive it all was. But it was worth it read more

I took my cat twice because she had diarrhea and wasn't eating. Everyone at TrueCare was very attentive and caring towards us and our cat. Thank you so much for everything you did. read more

You will wait four hours. It's endless no matter what time you go. And they won't do anything even if it's urgent until they come out to tell you what they're going to do like my pet was in there not feeling well. They didn't hydrate or take x-rays or draw blood or anything. They came out I think three hours later to tell me that they needed to draw blood and hydrate and that she'd probably have to stay overnight and they might need x-rays and all of these things. Plus then you pay for overnight boarding. I think the bill without boarding is almost $800 so I said no and I said to myself I'll take my cat somewhere else tomorrow and we'll see what happens so I did in the morning, we went to McGrath veterinary center in Sherman Oaks for the first time .. WHAT A DIFFERENCE! When they took the cat, they did all the diagnostic test and stuff and then came out to tell me what was wrong. They didn't come out hours later to tell me what they were "going to do" in order to find out and tell me what was wrong. I was in and out less than two hours. It turned out that my cat had a respiratory infection. they hydrated him. Gave him a dose of antibiotics. And a flea treatment. Oh also...They gave me the anabiotic. I didn't have to go somewhere and have them filled. No upsell. no needless tests. no hours sitting around asking over and over again. Is there any update, what's going on? and it was completely $$$ reasonable!!I less than $200!! No granted they are not an emergency vet so I wouldn't have been able to bring my cat to them at midnight the way that I did with true care, but honestly, unless my cat was bleeding from the eyeballs, I would never go to true care again and even if it was bleeding in the eyeballs, I don't think I'd go there cause I don't think anything would be done in time. read more