I'm so grateful for the wonderful care my dog, Maisie, received here. Every one was kind, patient, caring. It's such a relief to finally have a vet I can trust bringing my fur baby to. Thank you for taking such great care of my dog and for making what could have been a stressful experience feel so reassuring. We really appreciate you all! read more

This is the best veterinary practice in LA. I've been to 6 others over the years based on what neighborhood I've lived in and no matter where I end up, I will never use another practice. The space is clean but also inviting. The prices actually make sense. They actually care about animals. They are incredibly knowledgeable. I genuinely think my dog would have lived longer had I found them sooner. Towards the end, the kindness that they showed my dog, me, and my whole family was nothing short of remarkable. Whenever I would have to show up to get more medicine, IVs, etc the staff always seemed to be personally familiar with the case - whether they were or not, they make you feel like a person. Every time I drive past, I still feel so grateful for the care they gave my little guy. read more

Well, we ended up staying with SOVG for another 5 years. Unfortunately, their Vetsulin price was a lot cheaper than any other vet we called. But now, 5 years later, we have officially left SOVG. Our 9 year old dog, Lucy, was not eating. She was lethargic, vomiting, and not pooping. We figured she had an obstruction- that she had eaten something and it was blocking her intestine. (This happened to my first dog years ago, so I was familiar with the symptoms.) We took Lucy to SOVG on a Tuesday. I was at work, but my partner explained to Dr Dumas that we thought it was an obstruction. He wanted to give her an x-ray. They couldn't see anything on the x-ray for some reason, so my partner was given two options- take her home and monitor her, or leave her there all day so they could try to flush her out with fluids and get an accurate x-ray. We obviously didn't want to just take her home and heal her with positive thoughts, so my partner agreed to leave her there to get a diagnosis. Hours later, they called my partner and said that they still could not see anything on the x-ray, even after giving her fluids all day and giving her SIX x-rays. They had absolutely no idea what was wrong with her, and their only suggestion was to take her to their partner emergency vet in Pasadena to get an ultrasound. But because they had kept her at SOVG for so long, it would be considered "after hours," so would be significantly more expensive. Mind you, this is at 3:00 in the afternoon. Because we love our dog, my partner rushed her to Pasadena. He checked the bill SOVG handed him before he left and they had charged us $1500 to keep our dog all day, putting her through various torturous medical procedures with no sedation including shoving a tube down her nose to drain fluid from her abdomen and giving her those 6 x-rays. In Pasadena, the vet said that Lucy was severely dehydrated (after spending the entire day at SOVG "getting fluids") and they had to hydrate her. The gave her the after-hours ultrasound and lo and behold, she had an obstruction. She needed immediate surgery, which would be $10,000 because it was "after hours" at 3:30pm on a Tuesday. Again, because we love our dog, we immediately applied for a Care Credit card and approved the surgery. She ended up staying in the hospital for another day because her blood pressure was low after surgery (add another $1000). Once she was safely at home and my partner and I were able to relax and think about what had just happened, we were furious. SOVG held our dog for 6 hours, keeping her in a high anxiety situation with nothing to calm her, torturing her with tests and tubes and IVs, only to have absolutely no clue what could be wrong with her. Then, only when it was "after hours," they told us that basically if we wanted to help her, we had to go to their partner across the valley and spend $11,000. They took advantage of an extremely scary situation. They acted like they simply could not find out what was wrong with her, and waited so they could get the absolute maximum profit from us for themselves and their Pasadena partners. They put our dog through hell and charged us $1500. When we called to complain, we were told that the doctor "did everything right" and they would offer us no real apology, compensation, or refund. I have been going to SOVG for 15 years. 4 dogs, multiple surgeries, illnesses, and scary moments. Our beloved dog with diabetes passed away at their facility in February. We have been loyal to this organization because we wanted to believe that they cared. But after this horrible incident, we will never step foot in this facility again. Money, money, money. That's all they want, and they will try to get it by putting you and your beloved pet through hell until you're desperate enough to say yes to anything. read more

Marlon was incredibly sweet getting my Nagini taken care of. $800 to use the bathroom, and it might hurt the wallet, have my kitty safe when I genuinely feared the worst is such a relief. read more

Sherman Oaks Veterinary Group - Veterinarians Near Me - Sherman Oaks, California

I am absolutely thrilled to have a Veterinarian that I can recommend. I have had a very difficult time finding a Vet practice ever since my previous Veterinarian retired. Sherman Oaks Veterinary group was recommended to me by my sister,and after my first visit with my new cat, I am 100% sold. Firstly, the staff is extremely organized and very caring and courteous. I was very impressed with this. I was able to make an appointment without any trouble. However, it is reassuring, knowing that they have a separate section for walk-ins. I really like that, knowing that if an emergency were to happen, I could always wait and see a veterinarian with no notice. They have an app, which makes it very easy to organize your pet's care. In addition, the staff took the time to let me know about pet insurance and some of the considerations that I might want to think about. Overall, I would say that my first impression was that the staff really loves their job. They seem to care about providing the best possible service and love animals, which is essential for a Veterinarian office. It's strange to say that this has not always been my experience in the past. I highly recommend Sherman Oaks veterinary group. There is nothing more important than the care we give to our animals. I feel completely confident that my cat will receive excellent care here. read more

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I've been coming here for about three years now and I am still very satisfied with my experience! I have liked all of the doctors I have seen and I feel like walk-ins are pretty easy here. They get pretty slammed usually so you should expect a wait but there IS a Mexican restaurant next door...just sayin'. We've been here for all kinds of things from stomach issues, to broken dewclaws, regular check ups and more. The staff is quick to get the pups in and out and they have even made special accomodations for my reactive pup to come in through the back to avoid the waiting area that is usually full. There are also benches outside where you can wait if the lobby is too crowded. The people who are at the front checking you in/out can be either super nice or kind of indifferent. I've had both positive and not so positive interactions with the folks up front. Overall, my dogs have always had good care here and the office is great about sending reminders for follow up appointments. I would just double check your estimate before you agree to pay anything because one time I had a pretty significant typo on mine. Oops! read more

Dr. Kensington goes above & beyond in caring for my fur family. She's been there through all of scary times and not only gave the best treatment for our kitty but also comforted us. There's nobody else I trust more than her read more

I cannot speak highly enough of this practice. Dr Richter, his daughter and son who are also in the practice, and several others are top notch. I recently had to put my 25 and 1/2-year-old baby girl, Sox, to sleep. It was heart-wrenching since I'd had her since she was born in my backyard. They made it the absolute best that it could possibly have been, given the circumstances and job at hand. They were thoroughly compassionate, kind beyond belief, patient and understanding. Honestly, when I get my next pet, this is my new vet office. Thank you for helping me help my baby girl over the rainbow bridge, Dr. Sam Richter!!! read more

Sherman Oaks Veterinary Group - Sox, in all her glory. - Veterinarians Near Me - Sherman Oaks, California

Dr. Kensington was so kind, caring, thorough, professional, and took the time to explain everything. Highly recommend! You'll be in great hands! read more

I had such a great experience at this clinic, especially with Dr. Kensington. Everyone was so kind, welcoming, and patient, and I immediately felt like my cat was in good hands. Dr. Kensington took the time to explain everything clearly, answered all of my questions, and genuinely seemed to care about my cat's well being. I really appreciated how thorough and compassionate the whole visit was. It can be stressful taking your pet to the vet, but the staff made the experience feel as comfortable and easy as possible. read more

MY DOG COULDN'T MOVE AFTER HIS CHECK UP VISIT- I am extremely disappointed with my experience at this clinic and would strongly advise other pet owners to think twice before bringing their animals here. I brought my dog in for a routine checkup, including blood work, ear cleaning, and a prostate exam. He was taken to the back without me. When he returned, he was visibly stressed, but I assumed it was simply because he dislikes the vet. Once we got home, however, he became extremely lethargic, refused to eat or drink, and could barely move. I immediately called the clinic, terrified and looking for answers. After being disconnected and placed on hold multiple times, I finally spoke with Dr. Shannon Khodad. Instead of taking my concerns seriously, she told me he was "just stressed," that I should go to an emergency vet if I was that concerned, and told me not to come to the reception desk and "make a scene." I found this response incredibly dismissive and unprofessional. I also requested to see the camera footage from the area where my dog had been taken because I wanted to make sure nothing had happened to him. I was initially told there were no cameras. Then I was told the cameras weren't working. Later, I was told the cameras were simply pointed at a corner of the room. The changing explanations were extremely concerning and did nothing to reassure me that my dog had been properly cared for. What followed was even more concerning. I was initially told my dog had IVDD based on his X-rays. After spending thousands of dollars on medications, neurological consultations, and laser therapy--and losing approximately three weeks of work--another veterinarian determined that the actual problem was in his neck, which made much more sense given that he could barely turn his neck. Despite speaking with the clinic manager, I received no meaningful follow-up or explanation about what happened. I understand that veterinary medicine can involve difficult diagnoses, but the way my concerns were handled, the dismissive communication, the changing explanations, and lack of accountability were unacceptable. When your animal is suddenly sick after being in a clinic's care, you expect compassion, communication, and genuine concern--not to be treated like you are "making a scene." I will never bring my dog back here and cannot recommend this clinic to anyone. I will also be reaching out to the California Veterinary Medical Board regarding my experience. read more

I cannot say enough good things about Dr. Shannon and the care she has given my dog, Lobo. During one of the scariest and most emotional times, she has been compassionate, thoughtful, knowledgeable, and incredibly attentive. It is so clear that she truly cares -- not just about treating the medical issues, but about Lobo's comfort, dignity, and quality of life. What has meant the most to me is the way Dr. Shannon communicates. She is honest without being cold, gentle without minimizing the seriousness of what is happening, and patient with every question and concern. She made me feel like Lobo was not just another patient, but a deeply loved dog who deserved every bit of care and tenderness. What also sets Dr. Shannon apart is how exceptionally smart she is. She has an incredible ability to connect the dots and identify underlying problems that other veterinarians have missed. Time and again, she has demonstrated a level of insight, critical thinking, and diagnostic skill that is truly remarkable. She approaches complex cases with both intelligence and determination, and it genuinely feels like she never stops searching until she finds answers. In my experience, she is a true genius when it comes to diagnosing and understanding what is really going on. When your pet is sick, you are terrified, vulnerable, and desperate to know that they are in the right hands. Dr. Shannon gave me that feeling. I am so grateful for her clinical skill, her empathy, and the kindness she has shown both Lobo and me. She is exactly the kind of veterinarian every pet parent hopes to find. read more

Sherman Oaks Veterinary Group - Veterinarians Near Me - Sherman Oaks, California

I've been taking my animals to Sherman Oaks Vet Group for over 20 years and I have been very satisfied with both their professionalism and their fair pricing. They are not the cheapest but, not that high either. I feel with my precious pets I don't want the cheapest I want the best. I rescue animals so having the convenience of just walking in without an appointment means a lot to me. My favorite vets there are Dr Andrea Richter and Dr Johnathan Dumas they are both highly intelligent veterinarians and are able to get to the source fast! All of the doctors there are good though. Thank you Sherman Oaks Veterinary Group for taking walk in's. I'd also like to thank everyone at the front desks too for being so friendly and efficient! Don't believe all of the negative reviews you read on yelp many are coming from unhappy, miserable people. I say try this Group for yourself before judging, there is a reason they are crowded and have been around so long. read more

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On a Sunday morning, my sweet pug began having sudden breathing issues, and I was understandably frightened. From the moment we arrived, Dr. Weston Richter, Dr. Andi Richter, and Dr. Sam Richter treated us with extraordinary kindness, urgency, and compassion. They moved quickly, communicated clearly, and provided outstanding care grounded in both knowledge and genuine empathy. What stood out most was how present and kind everyone was. Each person made sure we felt supported and understood. They treat everyone like family -- with true heart and professionalism. I left feeling deeply grateful, not only for the medical care, but for the humanity behind it. This clinic is a rare gem -- where skill, compassion, and integrity come together. read more

Sherman Oaks Veterinary Group - Happy Rockefeller is doing well! Thank you so much! - Veterinarians Near Me - Sherman Oaks, California

This review is long overdue, but better late than never. Last year, one of our fur babies began showing signs of distress and we needed him to see a vet ASAP. While VCA used to be our regular vet, they couldn't fit him in and referred us to an urgent care place, which we didn't want to do because we'd gone down that path years ago, and didn't exactly have the best experience. I quickly called SOVG to see if they would accept an urgent walk-in and after explaining the situation, the super nice lady told us to bring him in ASAP and they would see him right away. Amazing. As soon as we brought him in, they rushed us to a room and they brought him in the back. Throughout this nerve-wracking ordeal, Dr. Andrea Richter checked in with us literally every 5 minutes, letting us know tests results and what was going on. It was a stressful time, but knowing the urgency and seeing that the team was doing everything as quickly as possible gave us a bit of reassurance. Sadly, things very quickly took a turn for the worse and he didn't make it through the hour. He passed as we were literally walking from the exam room to the back to say our goodbyes. When we walked in, he was surrounded by the most loving and caring group of people I've seen in a very long time. In the midst of my breakdown, I looked around and the staff, too, were crying along with me. It took me by surprise because they must see animals pass all the time and are jaded, right? The fact that they could feel and share in this horrible pain is something I'll never forget. Although we couldn't say goodbye the moment he passed, we knew he was surrounded by a caring group of people (he LOVED people) and that is the only bit of comfort we had during this experience. A few days later, we received a card in the mail - signed by the team, sending their condolences. Although unexpected, it meant the world to us. These moments of kindness are few and far between these days, and we were so fortunate to have found it that horrible day in the team at SOVG. read more

I previously gave this vet five stars. I've been coming here for years. I'm never coming back. ITS A SCAM. They don't know what they are doing. They charge SO MUCH and just are throwing darts at a wall. I brought my cat in for vomiting and they tried to have me give her an injection for bacterial infection and skin disorder, which they didn't diagnose her for. When I asked about it, yes I was a little upset, Dr. Dumas was rude and dismissive. He even admitted he had no idea what was going on so he was just throwing everything out there because maybe something might work. At that point, why not just give her dewormer, FIV meds, cancer treatment, etc. I mean, they have no idea what's wrong and are throwing in completely inappropriate treatments for undiagnosed issues. It's like someone goes to the doctor with a broken bone and they give them anti transplant rejecting drugs. Just because "we don't have a clue so let's charge you for everything" I am beyond upset. They waste so much time. The original blood test malfunctioned and EVERYTHING came back normal but sure, let's just throw treatment for things they didn't diagnose. I am never coming back . I was a dedicated customer for OVER A DECADE. Dr Dumas has no compassion. No care. He just gives all the drugs so that something works with NO REGARD for the animal itself. And when I asked why, I was told "well we did the same last time." Yeah, last time I didn't bother to ask questions because I TRUSTED. My mistake. My absolute mistake. The rudeness Dr. Dumas met with me is beyond unprofessional. Yes, I was upset, but it's my animal who is being treated for a sickness she JUST HAD and it wasn't resolved last time. So why do the same stuff that didn't work? Because of money. That's why. Because they just throw everything to see what sticks. Because there is no actual thought that goes into this. No diagnosis. Nothing. I cannot believe the attitude I was given by Dr. Dumas. He couldn't even answer why he was trying to give covenia because "well it's a broad spectrum antibiotic" (she didn't NEED an antibiotic was my continued question that he kept ignoring). Not one single answer. At all. Do not come here if you value an actual diagnosis or legit treatment. If you have money to waste, great place. If you expect real answers, you'll be SOL. Beyond disappointed with Dr. Dumas' attitude and demeanor. I am beyond upset with the lack of transparency. I was told "five more minutes" for over an hour. The test malfunctioned and they had to draw more blood, which I barely believe it malfunctioned, and if it did, it just shows the "quality" of this location. I arrived before 9:00 and left after 11:00 with no diagnosis. I left with the exact same knowledge I came in with, that she has an upset stomach. No knowledge was gained but $500 was taken. As a side note, I was here a month ago with a cat that had skin cancer, basal cell carcinoma, that cost me over $2,000. Again, I was happy to pay because my cat means the world to me, but I knew they were scamming me with some costs. When I came back for suture removal, a process they told me would take 5 minutes, they held my cat from me for nearly an hour. I had called ahead to ensure they were ready, I was promised it was a good time, yet fitting with this location, I was lied to. There is no diagnosis. There is no treatment. There is throw it at the wall and see what sticks. There is lets just charged for everything, hope they don't question it, and pray something works even though they didn't even diagnose what they are "treating" I have never been so upset about veterinary Care. Dr. Dumas needs to realize he is a doctor and his job is to answer questions, not to give sass back when asked "hey why are you giving this when it is for a completely different condition?" Unprofessional. Unacceptable. read more

So disappointed! My first appointment with Dr.Goss led to a 600 dollar bill, and a misdiagnosis! Took a couple days for him to call me with my cat's bloodwork results. He told me my cat was ok ,and the mass in his bladder was a blood clot. Apparently it was Cancer! He also had chronic constipation that was causing him to bleed! This was later verified by another vet. Still, I felt like Dr.Goss had good intentions and wanted to talk to him in person to see if there's anything they can do to make my cat comfortable. Showed up for a walk in appointment as I was told till 2 on Saturday is fine. I tried calling the front office from 1:20 and was constantly left on hold! I arrived around 2:01 and was turned away! Definitely upset I got up and left saying, unbelievable! Called the supervisor who told me they changed the walk in time to 1pm because of the Jewish holiday! Well, maybe if the front office employee actually did her job and answered the phone I wouldn't have waisted a trip and stressed out my poor cat! Omg what a heartless horrible experience! read more

Dr. Kensington was super nice and very attentive towards my fur baby and helped me navigate through everything that was going on I would definitely recommend anyone looking for a caring, loving and supportive vet to visit Dr Kensington at Sherman oaks vet! read more

Misdiagnosed! I took my pitbull in after only 5 minutes with my dog older Dr Richter thought she had a tumor on her paw thought it might be cancer wanted surgery that day for over 4k!!! Scared me telling me if no surgery she could lose her toe! I said no got a second opinion. Turned out to be such a common thing in her breed and others which he should have known about a cyst not a tumor from a hair follicle which is treated by antibiotics! And spray. Dr Richter didn't even do a biopsy. I feel a scam wanting money this place has turned into a conveyor belt animals going in for minutes with doctor. I am shocked at the misdiagnoses. Infuriating! To put a dog into unnecessary surgery is just horrible! read more

Everything I love to get my Maloose's and militas appointment menta with dr Kensington. Honestly her attention to detail and passion for what she does is what has kept my fur babies healthy ! Thank you dr !! read more

The doctors there are AMAZING ‼ Dr. Shannon Khodadad performed surgery on my cat's paw. And my kitty seems very happy with the results ‍‼ The whole entire staff is so professional, friendly, knowledgeable, caring, and exceptional ‼ I would highly recommend this veterinary clinic for your dogs and cats medical needs ‼‼‍‍‍ read more

I adore this place and, specifically, Dr. Khodadad. She is so intelligent and methodical it feels like we won the lottery with getting her as our vet. She is so informed and caring and we adore her. The staff is immensely helpful and kind and is always so respectful of us and our pets. They do an amazing job of ensuring your pets get the best care while making sure you fully understand and consent to both procedures and price. They never make you feel bad for not being able to afford every one of their recommended tests, but they make sure you are aware of everything that could need to be done. They make it easy to choose how you want to proceed. They are truly the best and Dr. Khodadad is an actual angel. read more

They really care about their patients. My dog isn't very friendly, but their professionalism, patience, and respect make everything so much easier. I truly appreciate how caring and understanding they are. read more

Sherman Oaks Veterinary Group is truly amazing. As an animal rescuer, I deeply appreciate their unwavering commitment to helping the rescue community. They consistently deliver exceptional care. Their walk‑in availability is nothing short of lifesaving, and they've stepped up for us during some of our most urgent moments. Huge shoutout to Jan, who is the backbone of the whole operation. She's knowledgeable, dependable, and always on top of everything. She stands out for her professionalism and expertise and ensures the clinic runs efficiently. Her outstanding support to both staff and clients is appreciated by all. I would gladly rate them 100 stars. read more

I recently moved to the west San Fernando area after being unhoused for a little over a year. My service dog had some urgent medical issues and I was nervous about obtaining vet services in the area, mainly because of the cost. The low cost clinic I used to visit is in central LA, and I can no longer go there because I do not have a car and I am disabled. They also did not have any availability for days. Since this vet clinic is very close to where I live, I decided to walk in and inquire about the rates and services. The prices were what I expected for a vet clinic, even though they were fair for most people, I was unable to afford it. I spoke with a young lady in the front about my situation, then she had me speak with Jan. I showed her proof of my public assistance programs (e.g. CalFresh, Medi-Cal). After 30 minutes, Jan came back and offered to accommodate me with the fees this one time. Thank you Jan and the front desk staff for all your hard work. Also a big thank you to Dr. Shannon for her knowledge, compassionate care and understanding. Dr. Shannon sat next to me in the waiting area to discuss my dog's health and wellbeing, and provided me additional resources in case I needed them. Thank you! read more

We often do a walk in and get seen and treated pretty quickly considering how busy they are. The nurses are very kind and experienced. Ally in particular is fantastic and could be a vet herself. Today, we were fortunate to have a new veterinarian named Dr Shannon Khodadad who was exceptional. She was attentive, knowledgeable and had a very good bedside manner. I agreed with and liked her clinical plan. We will specifically request her in the future. A dog in the waiting room was like a wise hairy little Buddha read more

Sherman Oaks Veterinary Group is great, professional and friendly. I had to take in my 9 months puppy and unfortunately he was not well and had to stay the night. Dr. Lockhart and his amazing staff are very kind and it's very noticeable that they care. Dr. Lockhart was very informative and straight forward. Honest. He called to give me updates which were greatly appreciated. Anna at the front desk is fantastic. She quickly contacted my puppy's medical insurance and was on top of the claim process. Checking out the next day was easy because Anna send over the documents for my review and quickly processed payment over the phone. I went to pick up my puppy at the time that was suggested and he was ready with his medication and a print out of medication directions. They also gave me complementary puppy food dog. Thank you, Dr. Lockhart and team! read more

My dog developed severe arthritis. Bloodwork revealed that she had now also developed kidney disease, but doctor Andrea richter decided to place her on Rimadyl which is completely contraindicated for any dog with kidney disease. Initially, I was pleased with how much better she felt, and then suddenly after blood work, her lab values were now putting her in a severe crisis with her kidneys. She should've never been placed on the Rimadyl. I learned this and decided to take her off and learned that she had to have a five day wash out period Before she could get some Cortizone for the arthritis. no one at this veterinary group told me this, but I did exactly that and she was completely crippled from the rebound of going off the abruptly .then they gave her a Cortizone IV with steroids and I had to ask for something to protect her stomach from the steroids and being on rimadto which would make her very vulnerable to a bleeding ulcer. Only after I asked, did they also prescribe Carafate but did not warn me it was extremely constipating. I brought her in and another vet told me that he would have to take her blood work before he would even consider giving her an enema until I begged him to do both. This is when I learned that she now had pancreatitis and her kidney disease had advanced to a very dangerous level all because of the rimadyl. she was hospitalized immediately, but she was so sick. She was barely even though she wasnot research everything on my own, I'm sure my would not be alive right now. I've never seen so many incompetent one place. She would also never have kidney had advanced like beenprescribed Rimadyl. She developed a UTI that's very serious and was prescribed extremely toxic injectable antibiotic that is is also hard on her kidneys. I had to research that to find out that she should not be taking it either. There's a much better antibiotic that will not hurt her kidneys They also only gave me enough Carafate for 10 days even though she's supposed to be on the Cortizone and antibiotic for 4 to 6 weeks. my dog became completely unresponsive after she came home from the hospital. I could not wake her and got her to Sherman Oaks veterinary group where she was so ill I had to make the decision to put her down there is no question her kidney disease would never have gotten this bad. And while I know eventually it would have but nothing like this and not now . do not take your animals to this veterinary group they not know what they're doing. read more

Dr Dumas has saved my 11 year old Husky rescue's life twice now ! He diagnosed an obscure problem and surgically removed it immediately. I cannot recommend him and the staff enough ! I've owned many dogs and numerous breeds and have seen other facilities and veterinarian. None .... none are as capable as Sheman Oaks and nobody is as good as Dr Dumas !!! read more

I've spent thousands of dollars here over several years because the veterinarians are excellent, the facility is clean, and the medical administration (prescriptions, records, walk-in hours) is smooth. ​However, the front office staff leaves much to be desired. It feels like a mix of two extremes: a revolving door of new, untrained employees who lack basic knowledge, and a few long-term staff members who have been there so long they've become untouchable. These employees are openly rude, arrogant, and blatantly selective with who they show favoritism to. Management seems unwilling to correct these staff or they are in agreement with how these front office staff treat some clients. The small, crowded parking lot only adds to the stressful front office experience. ​The veterinarians deserve 5 stars, but the toxic and preferential culture at the front desk drags the overall experience down and creates an unsafe space. Please read the one star "not currently recommended" Yelp reviews. Several reviews express similar experiences as mine with the front desk staff, among other issues. Very eye-opening. read more

Had an incredibly positive experience with this vet's office across the board. So happy to have found this vet! Front desk staff was amazing; I called 3 minutes before closing to schedule an appointment and the front desk person was so kind and friendly and didn't rush me or make feel bad. I was able to get an appointment quickly. Parking was easy and the inside is very nice. Staff was attentive, friendly and welcoming! Dr. Dumas was on time, gentle, knowledgeable and thorough. When I left, again the front desk staff was so helpful and friendly. And when they called to give me blood results, the staff member said "Give your cat a hug for us!" So sweet! Very happy with my experience, and the costs were reasonable and in line with what I'd expect. Thanks so much! read more

I never thought I would write a positive review after losing my baby girl, but the service we had here was honestly unbelievable. My husband and I had brought our dog here once back in December for an unrelated broken nail. Then in August our dog stopped eating and we couldn't get an appointment at our regular vet, so we ended up here. We initially thought she wasn't eating because of some built up plaque on her teeth. After an initial teeth check up, Dr. Goss suggested a teeth deep cleaning, pending a couple routine blood tests. Well, the blood test revealed that our doggy was in kidney failure. We were completely beyond ourselves and couldn't even fathom paying for the suggested hospital stay to attempt to flush out her kidneys for a couple of days. One of the front desk employees sat down with us and walked through all the different avenues we could take to pay and even was patient and caring when I called back and accidentally trauma dumped and cried like a baby about how scared I was for my dog. Ultimately after a month of at home treatment, our girl was slowly declining and we had to make the most difficult decision to let her go. In the days leading up to this, we spoke with multiple vets to make sure that nothing was being overlooked and this was an inevitable decision. Each vet that we spoke to was so kind and understanding and really made us feel seen. On our doggy's last day, a different front desk employee sat in the room with us and listened as we cried to her about how hard this was. She shared her experience and continued to be patient and kind while we were trying to come to terms with this horrible decision. The final vet that sent her home was one of the kindest, most patient people we've ever come into contact with. And although this was the most horrible time in our lives, his kindness is something we will never ever forget. If you are on the fence about coming here, let me tell you that you will not find a better place to trust your babies with. read more

TL;DR - use ChatGPT before you trust what they diagnose your dog with. Frankly very disappointed with the quality of the vets here. Sam is kind, but kindness does not replace competency. My dog could not stop itching her butt. I returned here 4 times before actually getting a real solution... and that was not because they knew what they were doing. It was because AI exists. I saw Dr. Matthew Goss Oct 2025 and he quickly brushed it off as anal glands needing expression and allergies. I had to return a week later because she was STILL itching and so uncomfortable. I saw Dr. Andrea Ritcher this time and she properly diagnosed her with flea allergies. The shampoo really helped the bumps go away on her belly... but her butt was still itching. Also to be honest, Andrea was kind of rude like I had let her itching go on for too long and it was a bad case. I literally was here a week ago trying to resolve it at your vet and didn't get properly diagnosed. 3 weeks later, I returned yet again. The shampoo was not making her butt itching go away. If it was truly flea allergies, then it should work on her butt too right? This time I saw Dr. Sam Ritcher since he solved her ear infection previously. He summed it up to allergies and an anal gland expression despite me saying this was different. I know my dog. I have been with her for 14 years. She didn't itch like this with allergies or just an anal gland issue. (A month later I went to a different vet that gave me a mousse that temporarily aided with the itching, but it was not resolved) So, I returned YET AGAIN for the 4th time. I know, I should have learned my lesson, but don't worry - I've learned now. This time, I asked ChatGPT what the hell was wrong with my dog. I sent it pictures. And ChatGPT guessed it would be a yeast infection based on everything I described. So I went in with a mission: test for yeast to rule it out. When I got there, what was the diagnosis? Allergies and anal gland expression. ARE YOU SERIOUS. I calmly ask if we could test for yeast infection. He said he would take her to the back and look under better light and come back. He came back and said yeah so diagnosis is allergy shot, dasuqin (this is important to remember for later), and anal gland expression. It was quite frustrating. I push FOR THE SECOND TIME - I want to test for yeast. Oh, by the way. In the 14 years that I have cared for my dog, gone to annual blood tests etc... vets normally ask me the basics... is she eating ok? Pee/pooping ok? Energy ok? What medication is she on? None of this was asked. Also - she recently went through radiation and Dr. Sam Ritcher is well aware. He witnessed her when she was balding in the face and now with full head of hair and even commented on Kahlua being one of his favorites. Dr. Sam Ritcher comes back, "we're going to throw all of what I said out the door. We are NOT going to do dasuqin and it's a yeast infection. I'm fine to not even test for yeast and to just prescribe the medication" Wow. Can you believe it? AI diagnosed my dog better than someone who studied veterinary practice. His father came in to explain to me that we are NOT going on dasuquin because if my dog had CANCER dasuquin is a IMMUNOSUPPRESSANT. It was clear his father was consulting him and said he diagnosed her incorrectly. Can you just imagine what kind of timeline Dr. Sam Ritcher almost put me down? He could have put her (and me!) down a path of full on suffering and ultimately death for her. I already did that once with the radiation. I could NOT believe how much negligence there was in being thorough. Because he did not ask me what medication she was on, he was not aware to even LET ME KNOW that I should not give her hypothyroid medicine (levothyroxine) and the yeast medication (ketaconazole) at the same time. If given together, thyroid meds may not work as well. (Yes, I got this information from ChatGPT cus I trust that source way more than this specific vet) And on top of all that, they gave me ketoconazole and told me to give her 1/4 of 200mg once a day and to recheck in a month. This means I'll be medicating her for 30 days. You think I will trust their diagnosis at this point? No way. I checked in with ChatGPT and they said to do 14 days on the ketoconazole. When they brought her out she was SHAKING and SQUIRMING which she is not normally like that when the technicians are actually caring. I could tell with the nail trim they went way back on the quick and used a lot of the powder so they harmed her and she didn't like it. No way am I coming back. Of course a (real and experienced) professional vet is invaluable. I'm not always going to rely on ChatGPT as my vet, BUT if you were to ask me if I'd rather use AI or go specifically here? 100% AI. read more

I've taken a few pets here over the years & every time I leave I'm never 100% satisfied ... I'll go in for one thing & I leave with a bill that is always a lot more then I planned for -- they add on so many things .. I understand that it's all preventative care for my animal but sometimes they just need to take no for an answer .. they are extreeeemely busy & so fast paced - they've charged me incorrectly and have given me the wrong medication (for other clients) or they've charged me for services that they haven't done.. then when reviewing my bill & bringing things to their attention they don't have the time- they don't know who originally helped me (different staff members on one case) they get defensive and/or are extremely huffy puffy about it ... over the years i've seen multiple vets .. dr. richter is cool, knows what he's doing (and is the only reason I've gone back) but it's rare seeing him.. the female vet .. her bedside manner is absolutely terrible, I refuse to see her .. & another vet i've seen insisted that my dog had ring worm - gave me multiple antibiotics did everything I needed .. the "ring worm" never went away .. went back in, saw a different vet & that vet was in shock that the previous vet didn't know the difference between ring worm and season allergy scabs (almost talking sh*t about their coworker) .. I was blown away.. the vet gave my dog an allergy shot & his skin cleared up .. my mom has taken her pet there as well.. went in for one thing.. they gave her the wrong diagnosis/wrong treatment.. every-time time her pet went in cause the last medication wasn't working , they'd keep prescribing other medication to heal from the last one -- after months n months of different treatments & money wasted her pet eventually passed away .. which is life but we just feel like he had a few more years in him if he was diagnosed correctly and given the correct medication from the beginning . they're fine . this is just my review , unfortunately my family & I won't be back .. I think they just need to slow down & hear the client out for a second .. & if they're not sure about something then consult with another vet .. or be honest with the client . read more

Their communication style is consistently off putting. Every interaction is a sales pitch. And if you decline their attitude is off the charts Been going there over three years and I've been able to overlook it. It isn't the biggest straw. It's just the last straw. read more

The vet (Dr. A Richter) hurried me along as I was telling her the issue / history of my dog which I should've called out but I was so shocked that it happened I didn't have time to respond immediately. I was given a $1500 bill with unnecessary items to "approve" that the whole experience left me feeling like I was being sold products and services versus getting actual care for my dog. When I elected to have two tests done, the message I received with the results made no sense and sounded so inconclusive. I did not trust that the core issue in which I came to SOVG in the first place was truly being looked at. I would NOT recommend SOVG to anyone who is looking for a vet that truly cares about your pet. Ended up paying $600 for I'm not sure what. Like other reviewers have noted this place is a total scam for taking advantage of owners who are looking for real pet care! read more

Around June of this year, my dog got an ear hematoma, and we took him to this vet. The doctor, who was female, communicated clearly about what was going on and told us we needed surgery. The surgery went well, and there were no complications. They told us there would be some bleeding, which was completely normal, and to bring him back once a week to check and clean his ear free of charge. Now, in early December, my dog has developed another hematoma, this time on his other ear. I liked the way this vet handled things and we've been coming here for a while, so we took him again. Since this had happened before, we knew exactly what to expect. The doctor we saw was an older man, and at first, everything was going well until we were hit with the bill. They tried to charge us for many things he didn't need, and I was very confused because, as I mentioned, this had happened before. They performed the surgery, and when they gave my dog back to me, he was bleeding everywhere. The image I attached shows what my dog looked like right after the surgery, and the bleeding became even worse after the picture was taken. After a week, we returned so they could clean his ear, and they attempted to charge us $150, even though last time they said it was included with the surgery. It started to feel as if they were trying to squeeze as much money from us as possible. I hate to write reviews like this especially for a vet that we've been coming to for such a long time, but this was completely unacceptable. read more

Sherman Oaks Veterinary Group - My dog bleeding all over his cone. It got much worse after this. - Veterinarians Near Me - Sherman Oaks, California

Normally come here for my dogs treatment and they're always so nice and professional but this review is for something completely different! Went to an urgent care and I was confused on how to file a claim, at Sherman Oaks Veterinary Group, they file the claim for you. I was confused on how to file it but thanks to Marlin he explained In detail how to file it! Awesome staff! read more

I've grown up in a rural part of the valley with all kinds of animals. I like (most) animals better than I like a lot of people. My dog and I were previous clients at two other great practices, but one of them switched business models during Covid, and the other one closed down after many years in Calabasas. I am very, very particular about who I trust with my dogs and it seems like every practice is being gobbled up by corporate consolidators that are more interested in profit than care. Anyway, when it came time for my boy's annual check-up, I started looking for a solid vet again. I was referred to the Richter family by my partner, after describing my concerns. I booked with Dr. Andrea Richter because my boy is more comfortable with women than men. (By the way, booking was simple, and I didn't have to wait for a long time.) Dr. Andrea was very warm and welcoming. She reviewed the records I provided, and carefully examined my guy without making him at all uncomfortable. We talked about the things I do for him, and she made a recommendation for an additional supplement because he's a bog boy, but she didn't try to sell me a special version like many vets would. (It's something that is widely available over the counter.) In fact, I asked the doctor on my own about a flu vaccine, and she reviewed his travels with me. She concluded that since he is a regular at the dog park, it would probably be a good idea, so we did that. I also asked about echo-cardio studies, since my guy's breed can have some cardio issues. (Last time, I had to go to San Diego for this!) I was amazed to learn that they have a visiting cardiologist every week, so we're booked for that. I'm super pleased with everything, and happy that we've found a great, animal oriented practice where I can discuss things with very knowledgeable, gentle doctors who have everything we need, without selling us things we don't need. PS: The front office staff are very friendly, and accommodating! read more

I personally had the best experiences bringing my pitbull to this veterinary office. There is no one I trust more with my dogs then Dr. Shannon Khododad, as she has fixed my dogs skin and anxiety problems. When my dog was turning 12 I thought maybe this might be the end of the road with the constant horrible skin infections and extreme anxiety to sound. She got him an itchy shot, some meds, and some wipes. Her coat is looking like a puppy now... everyone is surprised when I say she is 12.5 years old. For the anxiety my dog randomly started to get extremely scared of any truck with air brakes like the garbage trucks, to the point she would scratch the walls and break free. The medicine once at a night and morning really gave me my sanity and sleep back as we can both sleep through the night again. read more

Sherman Oaks Veterinary Group - Happy dog anxiety and itch free - Veterinarians Near Me - Sherman Oaks, California

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